Leapfrog CX Strategies
It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what truly drives world-class Customer Experience (CX).
In this candid, executive-level podcast series, Dave sits down with C-Level executives from leading CX vendors, cutting-edge implementors, and innovative enterprises. He doesn't just ask about the vision—he demands to know the reality.
Every episode uncovers cost-effective, real-world strategies on how to deliver a compelling customer experience that also drives business results.
- The Hard Questions: Dave asks the tough, no-BS questions about profitability, implementation pitfalls, and the real ROI of your CX technology stack.
- Executive Insights: Hear directly from the leaders making the critical decisions in the CX space—learn what's working, what's failing, and what's next.
- Actionable Strategies: Get past the marketing slides and discover the practical strategies you can apply to immediately improve your own customer engagement and operational efficiency.
Tune in to Leapfrog CX Strategies and get the independent, incisive analysis you need to make the right decisions for your business. Because in the battle for the customer, you can't afford to be a step behind.
Leapfrog CX Strategies
TalkingHeadz with Craig Walker, CEO Dialpad
Dave and Evan chat with Craig Walker, the CEO of Dialpad.
Craig Walker is the co-founder and CEO of Dialpad, a born-in-the-cloud UCaaS provider. Previously he led Dialpad Communications Inc., (acquired by Yahoo! for $50 million), a pioneer in VoIP services, and later co-founded GrandCentral (acquired by Google for $100 million). Dialpad has raised $120 million from Andreessen Horowitz, Google Ventures, Felicis Ventures, SoftBank, and Iconiq Capital.
Craig was a technology venture investor at Sterling Payot Capital and TeleSoft Partners and was also a corporate attorney at top tier law firms in Silicon Valley, where he represented companies ranging from early stage start-ups to Cisco Systems. He is a graduate of UC Berkeley (BA), Georgetown University (MBA) and Boalt Hall School of Law (JD). Member of the Telecommunications and E-Commerce Committee for the US Chamber of Commerce.
In this podcast we discuss how Switch.co got Dialpad back as its name. How Craig can't escape Telecom, and why the restaurant business needs more disruption.