Leapfrog CX Strategies
It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what truly drives world-class Customer Experience (CX).
In this candid, executive-level podcast series, Dave sits down with C-Level executives from leading CX vendors, cutting-edge implementors, and innovative enterprises. He doesn't just ask about the vision—he demands to know the reality.
Every episode uncovers cost-effective, real-world strategies on how to deliver a compelling customer experience that also drives business results.
- The Hard Questions: Dave asks the tough, no-BS questions about profitability, implementation pitfalls, and the real ROI of your CX technology stack.
- Executive Insights: Hear directly from the leaders making the critical decisions in the CX space—learn what's working, what's failing, and what's next.
- Actionable Strategies: Get past the marketing slides and discover the practical strategies you can apply to immediately improve your own customer engagement and operational efficiency.
Tune in to Leapfrog CX Strategies and get the independent, incisive analysis you need to make the right decisions for your business. Because in the battle for the customer, you can't afford to be a step behind.
Leapfrog CX Strategies
TalkingHeadz with Mary McDowell, CEO Mitel
Dave and Evan chat with Mary T. McDowell, CEO of Mitel. In October 2019, Mary McDowell was named the CEO of Mitel. Many industry professionals first met McDowell during her term as CEO of Polycom. She exited Polycom when it was acquired by Plantronics (now known as Poly) in 2018.
Prior to Polycom, McDowell was an EVP at Nokia, where she was in charge of the company’s $15B global feature phone business and oversaw Nokia’s developer and app store organization. She also previously held senior positions at Compaq Computer and Hewlett Packard.
Mary is known to be a pragmatic and effective problem solver with extensive experience, in emerging markets, M&A, and operations, and turnarounds. In 2012 she was described as one of ten "disruptive individuals" reshaping the mobile phone industry. In 2018, she was recognized as one of the top 10 women in telecommunications. She is a graduate of the University of Illinois College of Engineering.