Dave and Evan chat with Antony Passemard, Applied Conversational AI and CCAI lead at Google Cloud.
This is a naturally intelligent conversation about how AI is changing the contact center. We cover terminology and then get into how Google is leveraging its vast AI capabilities to improve customer service - at other companies.
Antony has been in IT for over 20 years and spent the last 12 working on Enterprise products and partnerships at companies like Yahoo, Salesforce.com, AWS and now Google Cloud. Today Antony heads up product and strategy for Google Cloud's conversational AI solutions with a strong focus on Contact Center AI. Antony is originally from France and came to California to study for an MBA at the Haas School of Business from which he graduated in 2009, and stayed ever since with his wife and 2 children.