Leapfrog CX Strategies
It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what truly drives world-class Customer Experience (CX).
In this candid, executive-level podcast series, Dave sits down with C-Level executives from leading CX vendors, cutting-edge implementors, and innovative enterprises. He doesn't just ask about the vision—he demands to know the reality.
Every episode uncovers cost-effective, real-world strategies on how to deliver a compelling customer experience that also drives business results.
- The Hard Questions: Dave asks the tough, no-BS questions about profitability, implementation pitfalls, and the real ROI of your CX technology stack.
- Executive Insights: Hear directly from the leaders making the critical decisions in the CX space—learn what's working, what's failing, and what's next.
- Actionable Strategies: Get past the marketing slides and discover the practical strategies you can apply to immediately improve your own customer engagement and operational efficiency.
Tune in to Leapfrog CX Strategies and get the independent, incisive analysis you need to make the right decisions for your business. Because in the battle for the customer, you can't afford to be a step behind.
Leapfrog CX Strategies
TalkingHeadz with Anthony Bartolo of Avaya
Dave and Evan chat with Anthony Bartolo, the Chief Product Officer at Avaya.
Anthony Bartolo is responsible for product development, product management, emerging technologies and corporate strategy across Avaya’s premise and cloud-based solutions. He rejoined Avaya last November, and reports to CEO Jim Chirico.
Bartolo has over 30 years of functional and general management experience in transformational, high growth environments, ranging from start‑ups to large cap public companies. He returns to Avaya after having spent the last several years at Tata Communications where he served as its EVP and Chief Product Office. Prior to Tata, Bartolo was vice president at Avaya in both the UC and contact center business units responsible for product development and the SMB business segment.
Anthony’s previous roles include President and CEO of Skyrider Limited, a social networking start-up, and VP and GM of the Wireless Infrastructure and RFID Divisions for Symbol Technologies (acquired by Motorola). He has also held multiple senior leadership positions around the globe with Nortel Networks. A graduate of the Royal Melbourne Institute of Technology, Australia.