Leapfrog CX Strategies
It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what truly drives world-class Customer Experience (CX).
In this candid, executive-level podcast series, Dave sits down with C-Level executives from leading CX vendors, cutting-edge implementors, and innovative enterprises. He doesn't just ask about the vision—he demands to know the reality.
Every episode uncovers cost-effective, real-world strategies on how to deliver a compelling customer experience that also drives business results.
- The Hard Questions: Dave asks the tough, no-BS questions about profitability, implementation pitfalls, and the real ROI of your CX technology stack.
- Executive Insights: Hear directly from the leaders making the critical decisions in the CX space—learn what's working, what's failing, and what's next.
- Actionable Strategies: Get past the marketing slides and discover the practical strategies you can apply to immediately improve your own customer engagement and operational efficiency.
Tune in to Leapfrog CX Strategies and get the independent, incisive analysis you need to make the right decisions for your business. Because in the battle for the customer, you can't afford to be a step behind.
Leapfrog CX Strategies
TalkingHeadz with Stewart Butterfield of Slack
Evan and Dave chat with Stewart Bufferfield, the co-Founder of Slack.
Slack is the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward.
In this podcast we cover a lot of ground, including Microsoft, recent acquisitions, Slack Connect, Amazon Chime, Enterprise Grid, and more.
Stewart has been regularly recognized for the foresight and innovation that has helped him build two companies. He was named one of the 100 Most Influential People in the World by Time Magazine, and one of the Top 50 Leaders by BusinessWeek; he has been included on Vanity Fair’s New Establishment List, the Recode 100, Advertising Age’s Creativity 50, and the Technology Innovator of the Year by the Wall Street Journal.
Slack was an accident, as was Flickr before it. The team invented the tools that became Slack in order to better collaborate. They eventually realized that other companies might want to improve collaboration too and Slack was born.
Stewart has a Bachelor of Arts in Philosophy from the University of Victoria and a Master of Philosophy from the University of Cambridge.