Leapfrog CX Strategies
It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what truly drives world-class Customer Experience (CX).
In this candid, executive-level podcast series, Dave sits down with C-Level executives from leading CX vendors, cutting-edge implementors, and innovative enterprises. He doesn't just ask about the vision—he demands to know the reality.
Every episode uncovers cost-effective, real-world strategies on how to deliver a compelling customer experience that also drives business results.
- The Hard Questions: Dave asks the tough, no-BS questions about profitability, implementation pitfalls, and the real ROI of your CX technology stack.
- Executive Insights: Hear directly from the leaders making the critical decisions in the CX space—learn what's working, what's failing, and what's next.
- Actionable Strategies: Get past the marketing slides and discover the practical strategies you can apply to immediately improve your own customer engagement and operational efficiency.
Tune in to Leapfrog CX Strategies and get the independent, incisive analysis you need to make the right decisions for your business. Because in the battle for the customer, you can't afford to be a step behind.
Leapfrog CX Strategies
TalkingHeadz with Logitech's Scott Wharton
Evan and Dave chat with Scott Wharton, VP & GM, Video Collaboration at Logitech.
Logitech is well known for its PC and USB peripherals, and it has recently emerged as a major player in enterprise video. The company has been a key partner to Microsoft, Zoom, Cisco, Google, and many others. It has also been instrumental in building a bridge between smart room vendors and video conferencing services.
Prior to Logitech, Scott was the founder and CEO at Vidtel, a pioneering cloud-based service that interconnected enterprise video systems to consumer applications. After the sale of Vidtel and some extensive global travel with the family, Scott accepted the role to lead Logitech's video group. Soon after, its revenues tripled.
Prior to Vidtel, Scott was the VP of Marketing at BroadSoft. Scott holds an MBA. from Yale University.