Leapfrog CX Strategies
It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what truly drives world-class Customer Experience (CX).
In this candid, executive-level podcast series, Dave sits down with C-Level executives from leading CX vendors, cutting-edge implementors, and innovative enterprises. He doesn't just ask about the vision—he demands to know the reality.
Every episode uncovers cost-effective, real-world strategies on how to deliver a compelling customer experience that also drives business results.
- The Hard Questions: Dave asks the tough, no-BS questions about profitability, implementation pitfalls, and the real ROI of your CX technology stack.
- Executive Insights: Hear directly from the leaders making the critical decisions in the CX space—learn what's working, what's failing, and what's next.
- Actionable Strategies: Get past the marketing slides and discover the practical strategies you can apply to immediately improve your own customer engagement and operational efficiency.
Tune in to Leapfrog CX Strategies and get the independent, incisive analysis you need to make the right decisions for your business. Because in the battle for the customer, you can't afford to be a step behind.
Leapfrog CX Strategies
TalkingHeadz with Karl Hantho, President Americas, Pexip
Evan and Dave chat with Karl Hantho of Pexip.
Pexip is the result of a 2019 merger between Pexip and Videxio -- both started by a group of visionary industry veterans, both offshoots of Tandberg. They set out to break down the barriers which were making enterprise video conferencing expensive, and difficult to use, manage and scale. Pexip provides interoperability with Microsoft Teams, Google Meet, and other video services, and also offers a complete end-to-end meeting and calling solution.
Karl Hantho is president of the Americas. Prior to Pexip, Karl led a successful Americas business for Videxio, a cloud-based video conferencing service that merged with Pexip in December of 2018. Before starting Videxio's business in the Americas in 2013, Karl was a member of the original joint venture leadership team in 1994 that established and grew BT Visual Images to become the US acquisition that launched Tandberg in the North American market in 1997, the business which he led through 2004.