Leapfrog CX Strategies
It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what truly drives world-class Customer Experience (CX).
In this candid, executive-level podcast series, Dave sits down with C-Level executives from leading CX vendors, cutting-edge implementors, and innovative enterprises. He doesn't just ask about the vision—he demands to know the reality.
Every episode uncovers cost-effective, real-world strategies on how to deliver a compelling customer experience that also drives business results.
- The Hard Questions: Dave asks the tough, no-BS questions about profitability, implementation pitfalls, and the real ROI of your CX technology stack.
- Executive Insights: Hear directly from the leaders making the critical decisions in the CX space—learn what's working, what's failing, and what's next.
- Actionable Strategies: Get past the marketing slides and discover the practical strategies you can apply to immediately improve your own customer engagement and operational efficiency.
Tune in to Leapfrog CX Strategies and get the independent, incisive analysis you need to make the right decisions for your business. Because in the battle for the customer, you can't afford to be a step behind.
Leapfrog CX Strategies
TalkingHeadz Podcast with Bill Wignall, CEO of Sangoma
Evan and Dave chat with Bill Wignall, the CEO of Sangoma Communications.
You may not be that familiar with Bill or Sangoma, but both are industry giants that have outperformed their peers and the broader industry. Bill has guided Sangoma through tremendous growth and transformation, largely through acquisitions.
Sangoma is known for its plug-and-play, enterprise grade solutions. The company is the primary producer of Asterisk and FreePBX, the two largest open source communications projects in the world. These systems power countless systems and providers around the world.
In this podcast we go through most of the acquisitions, a little industry hotel, and a whole lotta transformation - hardware to software to cloud-delivered services. Bill's also shares his vision of the smart office, and it has nothing to do with dial tone.
Enjoy this rare opportunity to meet Bill, he tends to avoid public appearances.