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Leapfrog CX Strategies

It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what truly drives world-class Customer Experience (CX).

In this candid, executive-level podcast series, Dave sits down with C-Level executives from leading CX vendors, cutting-edge implementors, and innovative enterprises. He doesn't just ask about the vision—he demands to know the reality.

Every episode uncovers cost-effective, real-world strategies on how to deliver a compelling customer experience that also drives business results.

The Hard Questions: Dave asks the tough, no-BS questions about profitability, implementation pitfalls, and the real ROI of your CX technology stack.
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Tune in to Leapfrog CX Strategies and get the independent, incisive analysis you need to make the right decisions for your business. Because in the battle for the customer, you can't afford to be a step behind.

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Leapfrog CX Strategies

TalkingHeadz with John Saw, EVP at T-Mobile

May 11, 2021 • Dave Michels • Season 2021 • Episode 9

Evan and Dave chat with John Saw, the CTO of T-Mobile.

John Saw is the EVP of Advanced and Emerging Technologies at T-Mobile, and is responsible for constantly evaluating ways to disrupt wireless communications. John was previously the CTO at Sprint and came to T-Mobile as a result of the companies merging. John was also the CTO at Clearwire before the company was acquired by Sprint in 2013.

John earned a Doctorate, Master’s, and Bachelor’s degree in electrical engineering from McMaster University, Canada, and has six U.S. patents in wireless technologies. In 2017, the FCC chairman appointed him to the Broadband Deployment Advisory Committee. He also serves on the board of directors for Spectrum Effect, a pioneer in RF spectrum analytics, and he is on the advisory boards of the 5G Open Innovation Lab and Global TDD Initiative (GTI).

When John’s not working on network innovation, he enjoys golfing, skiing around pesky snowboarders, and hiking with his wife.

You can subscribe to TalkingHeadz on most podcast apps.