Leapfrog CX Strategies
It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what truly drives world-class Customer Experience (CX).
In this candid, executive-level podcast series, Dave sits down with C-Level executives from leading CX vendors, cutting-edge implementors, and innovative enterprises. He doesn't just ask about the vision—he demands to know the reality.
Every episode uncovers cost-effective, real-world strategies on how to deliver a compelling customer experience that also drives business results.
- The Hard Questions: Dave asks the tough, no-BS questions about profitability, implementation pitfalls, and the real ROI of your CX technology stack.
- Executive Insights: Hear directly from the leaders making the critical decisions in the CX space—learn what's working, what's failing, and what's next.
- Actionable Strategies: Get past the marketing slides and discover the practical strategies you can apply to immediately improve your own customer engagement and operational efficiency.
Tune in to Leapfrog CX Strategies and get the independent, incisive analysis you need to make the right decisions for your business. Because in the battle for the customer, you can't afford to be a step behind.
Leapfrog CX Strategies
Why Are So Many Comms Execs Quitting?
In this episode of Talking Points Chatz, Dave Michels and Dave Danto discuss
the high turnover rates among C-suite executives in various industries,
particularly in the tech sector. They note that numerous high-profile
leaders, including the CEOs of Nice, AWS, Twilio, and Bandwidth.com,
have announced their departures recently. Danto highlights that a record
number of CEO changes have occurred in the US, attributing it to
factors such as the stress of navigating companies through the pandemic
and current economic uncertainties. Michels and Danto explore the impact
of AI, financial instability, geopolitical tensions, and the breakdown
of trust within organizations. They conclude that these challenges are
creating a "perfect storm" of uncertainty and stress, likely making this
high turnover the new normal.