Leapfrog CX Strategies
It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what truly drives world-class Customer Experience (CX).
In this candid, executive-level podcast series, Dave sits down with C-Level executives from leading CX vendors, cutting-edge implementors, and innovative enterprises. He doesn't just ask about the vision—he demands to know the reality.
Every episode uncovers cost-effective, real-world strategies on how to deliver a compelling customer experience that also drives business results.
- The Hard Questions: Dave asks the tough, no-BS questions about profitability, implementation pitfalls, and the real ROI of your CX technology stack.
- Executive Insights: Hear directly from the leaders making the critical decisions in the CX space—learn what's working, what's failing, and what's next.
- Actionable Strategies: Get past the marketing slides and discover the practical strategies you can apply to immediately improve your own customer engagement and operational efficiency.
Tune in to Leapfrog CX Strategies and get the independent, incisive analysis you need to make the right decisions for your business. Because in the battle for the customer, you can't afford to be a step behind.
Leapfrog CX Strategies
TalkingHeadz with OJ and Simen of Neat
Evan and Dave chat with OJ Winge and Simen Teigre, the founders of Neat.
Neat came out of stealth at Zoomtopia 2019. The company is new, but on day one had extensive expertise in both video and video hardware. OJ and Simen were part of Tandberg which is arguably the most innovative source of video technologies (both before and after its 2010 acquisition by Cisco).
Both OJ and Simen went to Cisco, both left and became involved in two separate video startups: OJ with Acano and Simen with Pexip. These companies were direct competitors. Acano was acquired by Cisco in 2015.
Fast forward to 2019, the two reunited and founded Neat. A new company focused on exclusively producing hardware for the rapidly growing Zoom ecosystem. Neat is the first video hardware company dedicated to Zoom, and what incredible timing. The video sector (especially Zoom) had explosive growth in 2020. An amazing year for most video-related businesses, but an incredible first year for Neat.