Good Neighbor Podcast: Milton & More
Bringing Together Local Businesses & Neighbors of Milton, Crabapple, and Hickory Flat
Good Neighbor Podcast: Milton & More
Expert Episode: Setting the Standard for Professional Cleaning Companies with Matthew Kozak from All Pro Cleaning Systems
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Matthew Kozak never planned to build a cleaning empire. When he and his father were looking for a business to start together during his freshman year of college, they initially set their sights on a barber chain. Then COVID hit, forcing a dramatic pivot that would ultimately lead to unexpected success.
The father-son duo founded All Pro Cleaning Services in 2019, rapidly expanding to manage over 250 cleaning crews throughout the Atlanta area. Their timing proved fortuitous as sanitization suddenly became essential to keeping businesses operational during the pandemic. Matthew shares how they deployed advanced technologies like electrostatic sprayers to help local Chick-fil-A and McDonald's locations remain open, supporting both community access to food and preserving jobs during uncertain times.
What truly sets All Pro apart is their commitment to customization and technical expertise. Rather than applying one-size-fits-all approaches, they develop tailored cleaning plans for each client based on specific needs. Matthew recounts saving a ramen restaurant thousands of dollars after competitors misquoted a floor treatment that would have caused significant damage. Their meticulous approach encompasses everything from residential deep cleaning to specialized commercial services for medical facilities, restaurants, and office buildings.
Technology plays a starring role in their cleaning arsenal. The team utilizes electro mops, scrubbers, and specialized Ecolab chemicals to achieve results that conventional cleaning methods can't match. For quality assurance, commercial clients receive nightly photographic documentation of completed work, while residential customers enjoy scheduling flexibility with weekly or bi-monthly service options. Whether you're looking for regular home cleaning or need a commercial space sanitized to the highest standards, All Pro delivers solutions that save time while creating healthier environments. Ready to experience the difference? Contact All Pro Cleaning Systems at 678-429-9582 or visit allprocleaningsystems.com to schedule your service.
Introduction to All Pro Cleaning Services
Speaker 1This is the Good Neighbor Podcast , the place where local businesses and neighbors come together . Here's your host , Stacey Poehler .
Speaker 2Hey everybody , I'm excited to be chatting with Matthew Kozak . He is the owner of All Pro Cleaning Services . Welcome , Matthew .
Speaker 3Thank you for having me . It's a pleasure .
Speaker 2Hey , matthew . So why don't you talk about what prompted you guys to start All Pro Cleaning Systems and what makes you different from other cleaning companies here in the Alpharetta Milton area ?
Speaker 3So a big thing was my dad . Back in the beginning I was a freshman in college . We were looking for some things to do business-wise , joined together , just father and son , and we were just looking around . Originally he was thinking about starting a barber chain , but then COVID hit , putting a hard stop to that . So we pivoted and went straight into cleaning . We got involved with All Pro Cleaning Systems , became the owner and operators of the Atlanta area and have now been growing ever since 2019 . He was a huge help in pushing me to strive to start this business , to get involved with a lot of different areas , including Chick-fil-A , which was actually one of the people that boosted our company to what it is today .
Speaker 2Awesome , awesome . And what are some of the things that you think set you guys apart ?
Speaker 3So one of the biggest things that sets us apart is the number of people that we have working under us . We have over 250 crews , some that are working directly with All Pro , as well as some that are subcontracted out . We specialize in all different varieties of cleaning , as carpet cleaning , kitchen cleaning ,
The Cleaning Process and Services
Speaker 3residential cleaning . Pretty much the only thing that we don't do right now is lawn care .
Speaker 2Okay , that is a long list of things you guys do take care of around the house . Can you walk us through the cleaning process and what a client can expect from the moment they schedule a service with you to when you guys go out and start working there ?
Speaker 3So for residential we currently take the room count , bed count , bathroom count and get a schedule and frequency locked in over the phone . Then we send out a text message notification to finalize the cleaning schedule and get everything worked out and ready for them . So it's all kept on the same calendar , same schedule and every month they know exactly when we're going to be there offices and more commercial cleanings . It's typically we set up a walkthrough , we do a phone call , go through , set up package plans and see what areas they're specifically looking at that need targeted cleaning .
Speaker 2Awesome , awesome , and I know that you guys are known for being really detail-oriented . What kind of training do you put your team through so that they can really implement things at the high standards that you've set for them ?
Speaker 3So one thing that we've done is we've set up team leaders that are in charge of training the different crews and the equipments and chemical processes that they need , because of course , you can't just go in with a mop and bucket , pour chemicals on the floor and just expect that to be clean . It's typically is a one to two week process that gets them started off on the standard chemicals that we use from Ecolab , as well as our electro cleaners like electric mops and scrubbers .
Speaker 2Got it , got it . And how do you ensure consistency across the services ?
Speaker 3So we do regular check-ins with our clients , typically either once or twice a month , just to make sure that they are happy and satisfied with the cleanings , as well as all of our cleaners take nightly pictures of all of the locations once we're done . Of course , we don't do that for residents , but the residents are there to see the cleaning as it's happening , or they come right home and they're either happy with it or they can give me a text , but we provide pictures of the cleaning every single night to any managers or owners of the locations that are asking for the pictures .
Speaker 2That's great . Technology helps us so much on this day and age that they can get those photos right over to you so you can see them .
Speaker 3Absolutely .
Speaker 2Yeah . Are there any specific products or techniques that you use that clients may not be familiar with , or things that you find really make a difference in the results that you're able to get versus other cleaning companies ?
Training, Quality Control, and Equipment
Speaker 3A big thing that makes a difference with us is the electro mops and scrubbers . We typically provide all of our cleaners with a eye mop or an electric scrubber to really get in the nitty gritty parts and get the floors and gout out of the ground , the tiles . All of that For residents it typically is just depends on what they're really looking to have done . We provide all different types of services so we use all different chemicals that are all provided from Ecolab .
Speaker 2Do you do upholstery cleaning ? I know that you do carpet care . Is that something that goes along with that ?
Speaker 3We've done a lot of upholstery cleaning before . We have specialized people who target just carpets and upholstery and they work directly for All Pro .
Speaker 2Awesome , Awesome . Every once in a while you might have somebody who isn't 100% satisfied . It just happens . It's the nature of any business . But how would you handle it if a client called you and maybe pointed out something that someone on the crew could have missed ?
Speaker 3We always try and reach the best satisfaction level that we can but of course if we ever slip up , we offer discounted services on the next go around or we can either just mark some cleaning off to reduce the bill , make it easier for the clients . We always try and be as client focused as we possibly can to help out and save money if there was ever any mistakes .
Speaker 2Got it , got it . That's great . That's a really good thing to know there . Can you share a story or an example of maybe a challenging job that you guys had and how your process really helped do a complete turnaround on a place and get an outcome that maybe they thought wasn't going to be possible ?
Speaker 3Yeah , I actually have kind of a crazy one for that . We got called into a ramen bar in Duluth and of course they were looking to have multiple different quotes from multiple different people , but they actually got quoted on the wrong job . So someone had come in and told them that they needed to have the wax stripped from their tiles . They didn't have any wax on the tiles to begin with , which , if we had put any kind of chemicals on that , that would have cost thousands of dollars in damages . So we had our specialists come in give them the proper quote and they didn't even look at the other quotes because they didn't know that they were getting misquoted on that . We got the wax coated on their floor and we've been doing the stripping and waxing for them ever since .
Speaker 2That's awesome . Can you think of how you guys customize your cleaning services ? Do you have dependent on the space ? Maybe you know what's different about a job in a family home versus a commercial job and how the team would handle this differently .
Customized Cleaning Approaches
Speaker 3A lot of it comes down to the size and scope that we're working with . So we base all of our pricing , especially with residential , based off of the square footage of the home how many bedrooms , bathrooms and common areas that we're cleaning . With residential we do have a more structured packet plan that is offered out to all of them based off of what kind of location it is If it's a restaurant , office , medical center , et cetera we do have packages set up Now .
Speaker 3if they need anything that's outside of those packages , we list all of our services on our website as well as go through them during the walkthrough to make sure that everyone understands what services we offer , how we can best suit them , and then we'll build a package plan based around their needs , instead of maybe one of the packages that we already had built .
Speaker 2And in terms of residential , are you finding that most clients are doing weekly , bi-weekly , monthly ? What are the options that you're able to offer ?
Speaker 3Weekly , bi-weekly , monthly . What are the options that you're able to offer ? We offer typically weekly or bi-monthly .
Speaker 2Most of the time . We haven't gotten anyone that does less than bi-monthly . That's great , and you said that those are quotes that you guys can easily provide . If somebody's interested in getting a residential cleaning , they would just give you the square footage and the number of bedrooms and number of bathrooms .
Speaker 3Yep , we could handle that all over one phone call and just have a crew ready and scheduled out for either the next week . Typically it takes us about four days to get a crew put on the schedule and ready to go for a cleaning job .
Speaker 2Awesome , awesome . That's really good to know . You said you started the business , I think , like back 2019 , 2020 , when you were looking right around there , yeah , so obviously we know that the world was a little bit different of a place and cleaning became much more important during COVID-19 . And since then , can you talk a little bit about your process and how you are ensuring , especially like the doctor's offices that you're working in , that they are sanitized and healthy spaces for the people who go there and work there ?
Speaker 3Absolutely . It was actually pretty easy for us getting right into it just because everyone at the time was coming out with the electrostatic sprayers , the cleaning supplies ,
COVID Response and Sanitization Methods
Speaker 3everyone was mass producing the stuff to make sure that we were all safe and secure . So I was able to get in and get with my dad . We got all the electrostatic sprayers and we actually use that as a way to help Chick-fil-A's and McDonald's stay open in the local area during that time period by doing the front front of house and kitchen and spraying the entire drive-through area to make sure that the employees were safe and that no one was getting COVID . So it actually helped us out a lot with getting into it at the time that we did .
Speaker 2Yeah , for sure . So for those of us who don't know , can you tell us what an electrostatic sprayer is ?
Speaker 3Absolutely so . The electrostatic spray is a chemical compound that's pretty much used to just go over any kind of basic surface area , and it's just a spray that we coat on doors , windows , counters , pretty much everything and it's even safe for computers and keyboards as well , and it's a disinfectant spray that settles in and kills any kind of COVID pathogen that is laying dormant on that surface .
Speaker 2Great , and do you do anything similar in the residential space ? I imagine you don't necessarily need the electrostatic sprayers there .
Speaker 3If it was ever required , we do offer those services . It's typically based off of the square footage just for the electrostatic spray as well , because it's just however much chemical needs to be put down .
Speaker 2Yeah , and when you guys were creating those safe spaces for Chick-fil-A's and McDonald's to be open , I'm guessing there was a lot of demand for what you were doing at the time , huh .
Speaker 3Yeah , it was really helpful . Well , I shouldn't say helpful , but it helped us . Not as much as it did them , but we did help them stay open . They couldn't do dining room services , of course , just because of the time , but being able to help the local people and keep jobs available , even if it was just the drive-through and kitchen area , was really good for our business , as well as helping out the locals with what they needed .
Speaker 2Yeah , and keeping people at work . That's an incredible feat . Not only were you guys at work , all those people who were working those places were able to keep their jobs and keep their income coming in . Definitely a round of applause for that . What advice would you give to someone who's hiring a cleaning
Advice and Contact Information
Speaker 2company ? What kinds of questions should they ask ? How can they ensure that they're getting top-notch service , the service that you guys provide ?
Speaker 3All they need to do for that is just give me a call . Jokes aside , the best advice that I can give is honestly try doing the job for yourself . See what it takes first , before you hire a cleaning company and I know that sounds crazy , but a lot of people don't understand how much time it actually takes to go into doing these hard , nitty gritty jobs . And it saves so much time and effort hiring a cleaning company that specializes in it , because we provide all of the chemicals , the equipment , the people , and all we need is basically just access in to get the job done at a satisfied time .
Speaker 2Great , great . And for those folks who do want to pick up the phone and give you a call or find you online , can you share your contact info ?
Speaker 3Absolutely . The phone number is 678-429-9582 . And you can find all of our services and schedule appointments at allprocleaningsystemscom .
Speaker 2Awesome . Thank you so much for joining us today , Matthew .
Speaker 3Thank you for having me . It's been an absolute pleasure .
Speaker 2Great .
Speaker 1Thank you for listening to the Good Neighbor podcast Milton and More . To nominate your favorite local businesses to be featured on the show , go to GNPMiltoncom . That's GNPMiltoncom , or call 470-664-4930 .