Stories of Scale with Jonathan Herps
Hi, I'm Jonathan Herps. If you're a business owner, CEO, or senior leader looking to scale your business, you're in the right place.
Here, we go beyond generic business advice.
I share proven strategies, practical tools, and real-world insights that help you build a self-managing, scalable, and profitable business.
But it's not just about the business—it's about you as the leader. Because the success of your business is a direct reflection of your growth.
On this channel, you can expect:
- Growth Strategies: Learn how to scale revenue, profits, and impact.
- Leadership Development: Discover the habits and mindset shifts that make great CEOs.
- Team & Culture: Build a high-performing, accountable leadership team that doesn't rely on you for every decision.
- Systems & Processes: Understand how to streamline operations for predictable, consistent growth.
I’ve been fortunate to mentor and coach 100s of CEOs across many industries and geographies, helping them overcome growth plateaus, build high-performing teams, and achieve more freedom in their business and personal lives. My mission is to help you do the same.
Ready to scale up? Hit subscribe and join me for actionable insights that can help you lead with confidence, grow with intention, and create a business that serves your life, not the other way around.
Helpful Links:
- Website: scaleupgrowth.co
- Watch More Videos: https://www.youtube.com/@scaleupgrowth
- Free CEO Dashboard Template: https://scaleup.scaleupgrowth.co/homepage-page
- Podcast: scaleupgrowth.co/podcast
- Email: jonathan@scaleupgrowth.co
Stories of Scale with Jonathan Herps
CEO Playbook Ep 6: Why Great Leaders Listen More Than They Speak
There are moments in business where someone says the quiet part out loud, and everything shifts.
Jonathan Herps shares the behind-the-scenes of the Ritz Carlton, a company that scaled fast, learned faster, and is still evolving by listening to the people closest to the work.
This isn’t just a story about growth. It’s a lesson in what happens when leaders empower their teams, simplify the mission, and commit to delivering an experience so good it becomes legendary.
You’ll hear about why a luxury hotel chain became the unexpected north star for operational excellence and the story of how junior team members quietly cracked the code for a better customer process.
These aren’t your typical leadership stories. They’re gritty, human, and refreshingly honest, and they’ll leave you rethinking how to lead.
In this episode of Stories of Scale with Jonathan Herps, you’ll discover:
- Why the “Make It Easy” business strategy matters (01:22)
- Turning ordinary service into unforgettable stories (01:45)
- Why leaders must design systems that empower people to think, not just follow (03:16)
- A story of frontline excellence that’s still selling operating tables years later (05:17)
- When your cleaners and coordinators start designing better systems than your execs (07:42)
- The power of asking your team “What’s not working?” and truly listening (09:25)
Key takeaways for CEOs and business owners:
- Simplify to scale: The companies that scale fastest make it easier for customers, teams, and partners to do business with them.
- Empower from the edges: Your frontline staff often see what leadership can’t. Giving them the authority to improve systems can unlock smarter, faster ways to serve customers and drive growth.
- Design for delight: Operational excellence isn't just about efficiency. It’s also about surprising people in small ways that make them talk about you.
- Create story-worthy moments: Legendary service stories don’t happen by accident. They come from a culture where people are trusted to do what’s right.
If you're serious about building a business that lasts, and a team that leads with heart, this episode is your reminder that real growth doesn’t come from doing more. It comes from doing what matters, better.
CONNECT WITH JONATHAN HERPS
Website: www.scaleupgrowth.co
LinkedIn: www.linkedin.com/in/jonathanherps
Facebook: www.facebook.com/scaleupgrowth
Instagram: www.instagram.com/scaleupgrowth
Youtube: www.youtube.com/@scaleupgrowth
Email: admin@scaleupgrowth.co
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