Beyond The Mirror
Welcome to "Beyond the Mirror," your go-to podcast for business insights in the hair, skin, beauty, and wellness industry. Hosted by Adrienne Varga and Jodie Fielden, we're your guides on a deep dive into these dynamic sectors.
Discover industry secrets, actionable strategies, and inspiring success stories that drive business growth. From essential business tips and effective marketing hacks to crafting exceptional client experiences and staying updated on industry trends, we leave no topic unexplored.
Join us to unlock your business potential, elevate your brand, and embrace limitless opportunities beyond the mirror. Tune in for a transformative journey you won't want to miss!
Beyond The Mirror
Leveraging The Lull: 5 Top Tips to Go from Slow to Grow - Part 2
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Ever wondered how to fortify your beauty and wellness business against the ebb and flow of life's unpredictable tides? This episode is a treasure trove of savvy strategies to streamline your operations and bolster your business's resilience. We wrap up our five-part series with powerful insights on the vital role of systems—those game-changing procedures that can not only sustain your business during your absences but can also transform it into a valuable asset for your future. Plus, we delve into the sensitive yet crucial subject of lost clients, mining their feedback for golden nuggets of insight to refine and elevate your service offerings.
Delving into the realm of team dynamics, we uncover the secret ingredient for harmonious and efficient teamwork: recognizing and adapting to various learning styles. From the visual to auditory-digital, understanding your team's learning preferences can lead to breakthroughs in performance and communication. We share a real-life example of how we tailored a system for a visual learner using photographs, which not only improved their performance but also fostered a culture where feedback is celebrated as a catalyst for growth rather than feared as criticism.
Finally, the art of feedback takes center stage as we dissect the nuances of client communication. We illuminate the distinction between clients lost to circumstances beyond our control and those who part ways due to dissatisfaction, underscoring the importance of accurate performance measurement. Through personal anecdotes, we confront the emotional rollercoaster that feedback can be and share the strategies that have helped us transform it into a constructive force. The episode not only equips you with the tools to gracefully navigate client feedback but also emphasizes the long-term benefits of a business that thrives on caring, effective systems and continuous improvement.
The key moments in this episode are:
01:50 Implementing systems and processes, essential for business.
06:48 Plan for business systems to run independently.
10:28 Consistency in business standards leads to success.
11:32 Creating clear systems crucial for business success.
15:04 Ineffective team member despite repeated instructions.
20:35 Feedback is vital, consider random client surveys.
23:50 Distinguishing between clients leaving naturally or due to issues.
27:43 Managing feedback process for better communication.
30:51 Realized impact, communication breakthrough, simple solution found.
33:58 Business owners should follow up with clients.
35:44 Prepare for marketing and promotions in episode 22
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Unlocking Business Success Through Systems
Speaker 1on the mirror with your hosts, andrew Varga and Jody Field. In this podcast, andrew and Jody take you on an intriguing journey beyond the surface, deep diving into the world of business in the hair, skin, beauty and wellness industries. From business success tips and marketing hacks to industry insights and trends, it's all here. They leave no stone unturned. So get ready to unlock your full potential. Evaluate your business, leave behind the limitations and embrace the endless possibilities that lie beyond the mirror.
Speaker 2Hello and welcome everyone. It's great to be back for our 21st episode. I'm Jodie Fielden. I'm joined by my work wife, bestie and business partner, audrey Barger. During these podcasts, we share with you how you can leverage your passion into profit. Whether you're looking to launch into the next phase, take time away from the floor, or you're looking to sell your business and cash out your investment, you're in the right place because we've just about done it all and we're here to share with you that you can too, because it's time to believe your business can be everything you ever wanted.
Speaker 3Hello everyone and welcome back and hello to any new listeners. We are growing and it's absolutely amazing to see that more and more people are interested in what we have to say. So today we are going to continue from where we left off, from episode 20, where we were discussing the five things to do during quiet times that can make a fundamental and measurable difference to your business.
Speaker 2So we made it through the first three, which were review your financials, have a look at your client journey and work with your team on team training and development. And today we're going to cover the last two, which are first of all, we'll look at systems and processes, or systems and procedures whichever way you want to call them and then we'll have a look at the doozy that everyone despises doing and even myself, and that'll be lost.
Speaker 3Clients and asking for feedback yes, so let's jump straight in, because this one number four systems and processes, and these two are the ones almost everyone either avoids or flat out refuses to do, and they are essential to business stability and growth.
Speaker 3So let's talk about implementing systems and processes and why is it important and we're just going to give you a couple of examples also how it can change your life personally as a business owners, and how systems and processes and procedures can give you freedom of time and in the beginning it doesn't seem like, because there is a lot of work to create systems, and when we're thinking about systems, for some reason our mind goes to that big corporate manuals and processed booklets and system booklets. So when it comes to our industry, health, beauty and wellness we do not need to create big booklets. A little system can be, or systems can be as little as you know. Put it in your say if you do your laundry and you have a dryer in your salon or studio or in your pilates studio, then one of my system was I did put a note on the door of the dryer but please, before every use, empty the filter. And that's a system and it's done and it doesn't need to be that difficult.
Speaker 2Obviously we have some procedures and policies which require a little bit more depth, but to create systems it should not be as overwhelming as we think it is yeah, can you give just I think a lot of people don't understand, um, how bigger impact that the systems make in your life, um, you that even just when, little things like when we use that you know, answer with two, ask the questions with two answers, kind of thing. I think it would be really great if you can kind of give an example of when you created those systems For one of our clients. Actually, we can talk about the one you're doing at the moment. Were you creating systems for her because she's going on maternity leave soon? Oops, I've removed Audrey from the stage. Hang on, I'll bring it back.
Speaker 3Yes. So systems can be very handy for many reasons. But, despite, planning ahead also is extremely important because if you are planning to remove yourself from the floor or from your studio and you want to spend more time to working on your business instead of working in your business, or if you want to start a family, or if you want to, if you are planning, or if you want to, if you are planning like a longer holiday because like me, you know you are not from Australia so to going back home to visit family, it's not like a one or two weeks trip. Normally we take at least six weeks to go home.
Speaker 3All these systems are going to become extremely handy and what Jodi just mentioned I'm working with one of our clients who is going to go through maternity leave quite soon. Then we are starting thinking about delegation who is going to be the best person for what role? And also, once you delegate, you need to create the systems, because that person who is going to take over your role, they need to know exactly how to do the tasks, what you are doing, and there is no easier way than actually creating a step-by-step system. This is how I do it and this is how I want you to do it.
Speaker 2And the other important thing about with these systems is when you create the systems and you remove yourself from the business as much as you can. If you're wanting to sell your business Because if your business is your retirement plan, that you think that, okay, I haven't been paying myself super or a 401k or whatever it is in your country for retirement I'm actually going to sell my business and that's going to give me the money from all the years that I've invested into my business then you need to make sure that your business can run without you and that your business is the asset. So this is the perfect time for you to sort of sit down and start mapping out where do I want to take my business? What do I want my business for? Am I just doing it because I enjoy it, or is it actually something that I'm going to be using for retirement or to support my family while I'm raising them? So if you take this time to really map out what it is that you need from your business whilst it's quiet like this, then you can look at the different areas that you need to work on and systemize things so that you can train people to take over those roles and the more that your business can make without you being.
Speaker 2Oops, I'm banging my microphone and there's dogs barking. It's a great day to podcast today. The more money your business can make without you in it, the more valuable that business is?
Speaker 3Yes, absolutely, I totally agree. And, on the other hand, systems are really handy because it creates clarity within your business, because you want people to do things in certain ways and if you want to do that, you actually need to tell them how you want to have things done. You cannot just say, oh, they should know they are doing this. If they are hairdressers, beauticians or pilates instructors, you know they're doing this for such a long time. They should know they shouldn't. They're working for you exactly for the reason because they don't want to have the responsibility of the business, or they just want to come and do their thing and then they go home and they forget about it. They won't think the way you are thinking about your business, and this is our responsibility as business owners.
Speaker 3If I want things to be done in a certain way, then I need to document it and I need to create systems. Then I need to document it and I need to create systems. The other things what I really like to teach is to take the overwhelm from your shoulder. They are systems what you actually can create together with your team, and you can have fun to creating systems together. The other way, creating systems what I used to do with my front of house when I trained her how to do things. In the same time my front of house started to create checklists and systems. So when that front of house left then she could train the next front of house and the systems were, checklists were and everything were ready for the next person. So you train your team once and then the other, like whoever you train, then they can train the next generation for the role.
Speaker 2And the good thing about that is that when everyone is following the same structure and doing the same thing and doing their role in the same way, it creates a consistency and it brings up the level of your business because everyone's at a certain standard. And when they come in, because everyone's already doing it a certain way, they naturally fall into that rhythm of doing it the way they do. And that's why you know places like McDonald's and I use them a lot as an example because they're multi-continent and everyone knows every time you go in there you're going to get, 98% of the time, the same level of service and receive the same outcomes, and you know what to expect. So whether you do that there or you do it in a high end, you know like if you go into Louis Vuitton, it's the exact same greeting. Everyone has the same level of standards. It doesn't matter which end of the market you're catering towards. If you have consistency means everyone is at that consistency and it holds your business at a certain level.
Speaker 3Yes, absolutely, and this is so crucial for the business. And if you're wondering about, all right, so what kind of system should I start to create with? Well, think about things. When people keep coming back to you with the same question, have to tell the same thing for either the same person or for new people, like once we get frustrated about questions, this is when we need to look into it. Well, it's definitely not them, because you know they keep coming back to asking the same questions.
Speaker 3So what is it not working? What part of my communication is not clear enough? How I want things to be done? So that's something what we really need to think about that involving our team in creating system is going to wipe off that level. When they don't feel connected because you just give them a piece of paper telling them where this is from now on, this is how we're going to do stuff and read it, learn it and that's it. So that doesn't work.
Speaker 3Like I just had a coaching session this morning with one of our clients and with her, we start to work on systems too, and I told to like, when I created systems without involving my team, I always created a draft and then I gave it to my team and I said can you please follow this? Do everything what you think this system is telling you to do and make notes and tell me. There is no clarity where you get lost, when you don't understand, and then we're going to tweak it because you need feedback as a business owner, from all the systems, what you are doing and even when you create systems with your team. This happened to me with my team when I created a cancellation policy how to take deposits and everything else. We created all the steps together and then, once we started to role play, then certain things came up but we didn't think about it. So don't think about creating system that is going to be perfect in the first go.
Understanding Different Learning Styles & Feedback
Speaker 3The systems, they are always a work and if someone has a question regarding the system, that means that system is missing something for certain people and it comes back again. You know a knowledge of people absorb data differently. Some people is auditory, which means they like to hear things. Some people is visual. They need to see things, like photograph, like you need to take photograph of certain things. Some people they are kinesthetic, so you need to do it with them so they can memorize what it needs to be done and some people are auditory digital, which means they want the smallest detail to be able to finish or complete a task. So we teach this because it's very important when it comes to leadership and communication with your team, but it's a crucial part when it comes to creating your systems, because your system needs to cater for all the four personalities or four representational systems all the four personality or four representational system so everyone can understand and everyone can make the most out of you know how to follow the system.
Speaker 2The perfect example of that is one of your team members and we use this example a lot. Is that? So if you're worried about you know like, oh, you're saying systems, but I just don't know where to start, there's a couple of places you can, the way that you like your business about. You know like, oh, you're saying systems, but I just don't know where to start. There's a couple of places you can, the way that you like your business lift you know for opening and closing and for the way you like clients greeted or a consultation.
Speaker 2But with Adriana she had this one staff member who was great, but he was there for like a year or two, I think, wasn't he? Or a year, and he still didn't know how to, no matter how many times Audrey told him I want the salon. Look, this is how it has to be done. I'll show you going around and showing you, and you see it when I do it every afternoon, and still he couldn't get it. Then one day I remember Audrey called me and she's like I'm at the moment, I'm taking photos. I'm like, what are you taking photos of? And she's like, step by step, what it should look like and what it shouldn't look like and I'm going to put a big green tick on the what it should look like and a big cross on what it's all. I'm hitting my microphone on what it shouldn't look like and I'm going to put them there together. So he knows yes, this is right. No, that's wrong.
Speaker 3And the good thing about it that it worked, you know, and that just you know.
Speaker 3Like that time I didn't understand the different representational systems, so he clearly was visual. I learned to be now pretty much very balanced, but I used to be very auditory digital, which is writing, and also auditory, so hearing, and you know, like, first hearing does it sound great and then I look into details else. So he was completely opposite from me and it didn't even occur to me like if I show you once, surely you know, like you should remember, we do it together whatever. And it, yeah, it made me quite frustrated quite a few times and this is when I ended up taking photos before and after, put it together and then tick and cross and send it to him. And I told him can you please save this? And when you close the salon by yourself, just look at the pictures. This is how I like the trolleys, this is how I like the chairs and this is how I like the desk and this is how I like the little chairs at the front. And miraculously that worked.
Speaker 2And then everyone else that came through always had the same. They could follow the same. So Adriana actually never again had to say how I want the salon. Yeah, so a really good thing.
Speaker 2So what I think Adriana and I can do, I just had this little brain pop of a moment. If you're looking for some systems that you want to work on in the salon but you don't know where to start, um audrey has created some great um like cancellation policies you were talking about. Yours before was one that you worked on. Um, reach out, shoot us a dm or something and we can give you audrey's uh template for the cancellation policy, because I know that's a big one that a lot of people get stuck on, and then that will just give you a good starting point. And if you're anything like me, if I have a little, if I have a starting point, I know where I can go next. That brings us into number five. So these are two big topics today. So this next one is the one that I detest. Basically, we're asking people what we suck I can't even speak about it right now what we suck at and why they don't like us and why they won't if they don't come back to the business. Why haven't you come back?
Client Feedback and Improvement Process
Speaker 3you know, and and hearing a truth bomb yeah, and lots of people has a big issue with it, a big problem, because many people they don't like when people pointing out what you are not doing right. But my way of thinking about feedback is completely different. Like, I actually encourage and love feedback because that feedback helps me to tweak my business or even give me awareness about what we are not doing right and what I need to change or improve in the business. And many times when we are asking for feedback, then clients give you positive feedback and those positive feedbacks are amazing and it makes you to feel good. So I know when I'm getting into this conversation with clients we are working with, does the thing like I don't want to do it, and then I always say I can understand that you don't want to do it, but this is part of running a business to actually become familiar and comfortable with confrontational situations.
Speaker 2Because this yeah, I was just clarified, because we've just clarifying that Audrey is talking about when you're asking lost clients for their feedback, not the good ones that you mentioned before. This is this is the lost client.
Speaker 3Yeah, yeah, yes, yes. So so this is, this is feedback from. But, honestly, you know, like now you just made me to think Sometimes it's good to run through feedback, for you know, like, just choose I don't know 10, 15% of your client here randomly and just you know, run through a feedback form or a survey because you want to know, even with your regular clients. You know, run through a feedback form or a survey because you want to know, even with your regular clients, you know, like, what they are thinking and sometimes you can ask, you know, like, how could we improve? You know your experience for the business and everything else, so feedbacks can be different. But what I was talking about, that's specifically calling the lost clients and finding out why they didn't come back.
Speaker 3And, honestly, many times happens that they moved house, moved area, moved overseas, and you are the last in their mind to let you know. And what happens? They don't come, and then you have this. You know it always happens during the night oh my god, I didn't see katie. Like what did I do? And then you just try to start to think about you know, like, all right, with the last service, what did I do? Did I do something wrong. And then you just go into this loophole and feeling really bad and if you take your time and call Katie, Katie will say oh, I'm so sorry, you know like we actually just moved to overseas for six months, so I won't come back for six months, and that's your answer. Sometimes, obviously, it's negative experience. And then the negative experience I always say if someone is taking their time to give you that feedback, be grateful for it, because most of the time they don't like confrontation either, so they just say oh, that was fine, you know, I did make an appointment very soon and that's not useful for your business.
Speaker 3You are looking for real feedback, for real feedback, and if there is something doesn't work or if you know something what many people points out in your business that they didn't come back because they didn't have a good experience or they didn't like something then you really need to take it in consideration. I always was extremely grateful for people who actually took my phone call, took their time, gave me the feedback and I always was yeah, as I mentioned extremely thankful for it.
Speaker 2Yeah, the good thing about it. You need to know the oh, Adriana's kicked me out of the studio. Fine, hey, we both need our L plates driving this camera. What I was going to say is that we need the feedback to know which category things fall in. So the good feedback we can keep over there and improve and find out if there's a problem before we lose the client. So that's really great for that, as well as knowing what we do really well, so that we can, you know, really focus on that and make sure that's part of like our brand and the awareness and you know what we offer.
Speaker 2Our point of difference is the word I'm trying to think of. The second thing oh, my dog's in the background, Sorry, guys. The second thing is the difference between the clients that have moved out of state or moved away or just naturally you know it's time to move on, versus the clients that have left because there's a problem and because you're doing something wrong. Because you need to take both those numbers into your in and out into your KPIs that Adriana was talking about before, from when we're talking about our numbers, because you need to know how many clients so the clients that are lost from bad service that you can plug that hole and you can fix it and you can stop the loss. Okay, Then you need to know the clients that are naturally the natural average of how many clients are leaving. So you know how many you need to be attracting to fill that natural loss, because you can't just your clients don't stay with you forever. They have an average lifespan of, depending on the color and the generation, between three and five years. Um the 20-year clients, that's a very small minority now, but the rolling average is three to five years. And so you need to know how many new clients you need to be attracting, because you can't just rely on your. Even though you have a really good, solid client base, it does change and then one day all of a sudden you'll be like oh, like, I'm not doing as many clients, I'm not making enough money, and it's because you haven't kept that client journey and that whole process of attracting clients, because you have just assumed that you know you haven't taken into account the natural movement.
Speaker 2So it is really important to do it, and I used to. I still don't enjoy doing it. It's not my favourite thing, even though you've taught me that. It's even though you've taught me that it's feedback is good and you use it and we want to hear it. And I say to everyone tell me good or bad, but I know, even with Adriana with me. So, for example, I was working my backside off for like 12, 14 hours on this website and it comes time because Adriana is a detail person. I'm not a detail. If you want the details, I'm not your point of call, okay. I'm not a detail. If you want the details, I'm not your point of call okay. And I'm good for the strategy, but the details are Adriana. And so Adriana has the wonderful job of going through and picking all my mistakes, any errors, typos, anything that doesn't look good. She needs to go and tell me.
Speaker 2We've since discovered after how many five years now, that Adriana and I can't do that feedback live. Adriana has to put it into a document and like don't give me the document until the next day so that I can decompress and prepare myself to hear, because it's an ego thing for me. Like you don't, you're not ego driven. Like that's, you know. Like that's not, you know in your wheelhouse, as far as that side, you know the negative side of the ego. Like, positive ego is great, but but yeah, the negative ego and I'm learning on my journey that Adriana's taking me on is to not take everything so personally, but for me it's like I've worked so hard on this and now all you can see is the mistakes. Forget about the fact that I'm asking her to look for the mistakes, and she needs to find the mistakes because I know they're there.
Speaker 3So yeah, it's like I think this is when, when, really the awareness you know how you operate and how you are not good with feedback and we have to have a conversation about about it, because I ended up becoming really stressed and overwhelmed when you asked me to give you feedback. You are because you made this mistake or whatever those things were in your head. In my head is need to fix this, need to fix this, need to fix this. And then we ended up in a mexican because I got to give feedback and you took it on your way. So we had to come up with a system and you recommended to me that write it down and take screenshots and then you can deal with all the emotional things you know, like in your own time, without me. So this is what we are doing, but honestly, this is just an example. When you are business partners, you still have to work through systems between, even between you two, because for me it's never emotional.
Speaker 3I really see feedback in such a different way, like when Jodi tells me things, or like when I put together presentations.
Speaker 3I'm English yeah, that's my language, english and then Jodi rewrites a lot of things. I never take it personally. I never say oh my God, you know, like you rewritten my whole thing or you're changing the pictures or whatever, like we just discuss it and yeah, if it needs to to be, if I don't want to change it, then I let you know. I want this this way, so please don't touch it. But I I have a very different relationship with feedback, so we need to be very aware of when it comes to our team members also, or when we give feedback to anyone, because everyone takes feedback in a different way and once you are a business owner, you need to understand how they would take that feedback and you are the only one who can change the way you are giving that feedback, because your team members won't change and, as you can see, you know like even between us, jody is on the way to change because she has the awareness and she doesn't even like it.
Speaker 3You know like now she's at that point when she doesn't like her reaction and she wants to change it. For me it was, uh, pretty easy but, as I mentioned, you know like it become quite stressful. So when she asked me to give her feedback, my stomach started, like you know, like it was like this. I'm so, oh my god. You know like I'm going to give the feedback and then I'm going to just go to hide.
Speaker 2And that was actually the point where I realized once I saw how my reactions were, you know, making Adriana feel, you know, and the impact of my reaction on her and Adriana is not someone that gets stressed easily and the anxiety that she had about I don't even want to have this conversation. I don't know what to do for me. Like we did, we had like a two-day Mexican standoff where we couldn't talk to each other and then, when we did, it was just so, yeah, we really had to come together. And that just goes to show, like two completely different personalities, if you're both invested and you both want an outcome and you both actually care about what the other person's going through and your impact on them, that you can find a solution.
Speaker 2And that solution is a system. And the system can be nice and simple, as in you know what Yep do the screen dump, put your info there. Don't talk to me about it until I've gone through and fixed it and we can have a laugh Because I can't talk to anyone while I'm fixing it, because I can guarantee you I'm sitting there typing away and moving it and doing the code and then growling and muttering and going mad about the whole process. I didn't even say this is our site and Adriana doesn't have to hear it and I don't have to feel bad about it. I get it out of my system, I vent and then we can laugh about it and Adriana's you know. There's no anxiety anymore for Adriana, and that's the most important thing. Is that I don't want to, and I think that's what we need to remember for our staff is that our reactions really impact them, and so that then, yeah, so and, I think, understanding, once you ask for a feedback, you don't have account control of how you're going to get that feedback.
Speaker 3So just be prepared, don't take it personally, let that person to speak, because sometimes when you ask for feedback, sometimes people are really, really um, they don't filter and they will tell you and maybe it will hurt you. But if you just focus on to finding that information which is relevant and let the emotion to go and don't take it personally, you will be fine. It is because sometimes people they just want to be heard, they want you to let them to speak and once you let them to speak, then they calm down and then you can engage in a proper conversation. The other feedback what we didn't talk about so we did talk about lost clients feedback, feedback from you know, a random database of your regular clients. But also another feedback which is very important and most of the business owners they don't do it's actually to follow up on new clients' experience and learn from it.
Speaker 2Yeah, well, that's one that a lot of business owners they know they should, but they just think, oh, I'll just wait and see, I'll know if they enjoyed it because they'll turn up next time or not. And I think that is the more painful way because if you've had a new client come in and generally if there's been something that the communication hasn't been quite right, they will ghost you, whereas you'll get some that will, you know, kick and scream, and you know, we know those ones, but 98 of them will just not come back. Now, if you had a um, given them that follow-up and ask them about their experience, are they happy? Have you got any feedback? You know, whatever, adriana again reach out. She actually has some um templates that um she uses, that she should um be able to talk you through uh.
Speaker 2But it means that they might say, oh yeah, look, it was great, but it's just not quite what I wanted. Then it opens the door to say I'm so sorry to hear that. Come in and how can we, you know, fix this for you, and it brings them back in. And I've actually had clients become the most loyal clients because I've admitted to the mistake, I've apologized that there's been a miscommunication or something's happened and I've, we've gone above, over and above to fix it. And then they turn around. They they've actually said they've brought um, recommended their friends and family because she's so good like she admits, if there's something wrong she fixes it. You know, I'm not going to try and hide behind a mistake. I'm going to do everything I can to fix it and they respect that, like 98% of clients.
Speaker 3Respect that you actually care and really the next step is when you have your feedback and you know you have all the five things to take care of. It is going to be the time when you can look into marketing and creating promotions to attract new clients. But that's in our next episode, when we are going to talk about in episode 22, about all the marketing and promotion part of your business those are everything you need right before you can do this bit.
Speaker 2So it will be a very interesting conversation. So what we need to remember again, Adriana, our social handles, because I always ham it up, I say that at the end of every session.
Speaker 3Yes, it's at FocusJDT for Instagram, tiktok and Facebook.
Speaker 2And you can send us a DM if you want any of those resources that we mentioned and I can give you, or Audrey will give you a link that you can grab that. And we have our pricing retreat at the end of the month. You can, from our website, focusgdtcom, jump in there and you'll see the retreat tab at the top. And that is us for today, so we will be back with our next episode. All right, guys, we'll see you then.
Speaker 1Well, that was Beyond the Mirror. Thank you for being a part of this exhilarating adventure. Join Adri and Jodie next week as they continue to help you unlock the true potential of your business so you can leave your limitations behind and embrace the endless possibilities that lie beyond the mirror. And if you have a burning question that you'd like to feature as a guest on this podcast, just leave us a message at the podcast page at focusgdtcom. So until next time, keep pushing boundaries, keep thriving and always remember that your success is right here, right now, beyond the mirror.