Finding Your EPIC
Finding Your EPIC is a podcast for ambitious future talent ready to build impactful, rewarding career.
Hosted by Jacqueline Frost, founder of Elevate Talent, each episode features senior leaders at the top of their game sharing the defining moments that shaped career success and the lessons they wish they's known sooner.
We uncover the decisions, mindset shifts and practical strategies that help you accelerate your growth and lead with confidence - wherever you are in your career.
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Finding Your EPIC
S3-E15 EPIC Listening with Gavin Scott
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Welcome to the Finding Your EPIC® podcast.
In this episode, host Jacqueline Frost talks to Gavin Scott, customer experience expert, facilitator and leadership coach.
Having spent years working in customer service and leadership development, Gavin explains how listening became far more than simply hearing words. Through coaching customer conversations and developing leaders, he learned to recognise patterns, emotional cues and the moments that often go unnoticed.
The conversation explores why people frequently listen to respond rather than listen to understand, and how small shifts in language can dramatically change how someone feels. From acknowledging emotion before moving to solutions, to recognising the “gold dust” hidden inside conversations, Gavin shares practical insights that apply far beyond customer service.
At the heart of the episode is a powerful idea: epic listening is not about hearing more - it is about hearing differently.
To get in touch with Gavin, find him here:
uk.linkedin.com/in/gavinscottltd
Stay tuned for future episodes of the Finding Your EPIC® podcast.