Cindy Alvarez is an expert in customer research and iterative development. She’s the author of Lean Customer Development, a hands-on guide for validating product and feature ideas. She's worked for small and medium-sized startups - and now runs user experience for Yammer (a Microsoft company). Cindy’s got a flair for explaining user-centered design in a compelling and understandable way. From her early days doing tech support for her professors at Harvard — to her current leadership role evangelizing lean tactics at Microsoft — Cindy thrives on new challenges. Listen in and learn how a seasoned UX expert blends customer development with product leadership.