Pivoting to WEB3

The Most Advanced AI Interpreter with Cheryl Cunningham and Donna Mitchell

• Donna P. Mitchell • Episode 62

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Personalization, AI, and Web3: A Conversation with Cheryl Cunningham of HURO AI

In this episode of Pivoting to Web3, Donna Mitchell welcomes a truly special guest — Cheryl Cunningham, the powerhouse behind HURO AI. If you’re curious about the intersection of artificial intelligence, Web3, blockchain, and personalized experiences, you’re in for a treat!

Cheryl brings a wealth of knowledge and experience, having led business process improvement teams and earned accolades for her work. She introduces us to HURO AI and also shares insights about Gabby, an exciting AI innovation that’s changing the game. HURO AI is revolutionizing business communication by providing a personal AI interpreter that seamlessly translates conversations, breaking language barriers and making communication smooth and efficient. Throughout the conversation, Cheryl dives into how AI-driven personalization is reshaping industries and creating smarter, more intuitive interactions.

Tune in as Cheryl shares her journey, her expertise, and how she envisions AI transforming the way we connect and communicate in the evolving Web3 space. Don’t miss this insightful and inspiring discussion!

Key Topics Covered:  
- The vision and mission behind HURO AI  
- How Gabby is enhancing personalized AI experiences  
- How HURO AI helps businesses improve communication and break language barriers  
- Cheryl’s award-winning background in business process improvement  
- The future of AI in personalization, Web3, and decentralized communication  
 
Visit [mitchelluniversalnetwork.com](https://mitchelluniversalnetwork.com) for more updates.

#AI #Web3 #Blockchain #NFT #ArtificialIntelligence #BusinessCommunication #HUROAI #TechInnovation #DigitalTransformation #LanguageTranslation #FutureOfWork


About Cheryl Cunningham:

Cheryl is Founder and CEO of Huro AI. We believe that AI should be more than just a tool—it should be a dynamic, evolving partner. Meet Gabi. She is your Personalized AI who is scalable and built to be your lifelong sidekick. Her mission is to help you achieve your highest level of success in career and in life.

Gabi adapts to your unique needs, grows with your ambitions, and supports you at every stage of your life’s journey. 

Gabi’s first skill is to help you communicate effectively with anyone around the globe in any language you’ll need as your real time interpreter and assistant during conversations. As she matures and understands you intimately, she will become your indispensable sidekick, lightening your workload and even generating income for you while you sleep. 

We are currently accepting enterprise clients who are facing extensive language barrier challenges.

Connect with Cheryl Cunningham: 

LinkedIn: https://www.linkedin.com/in/cherylecunningham/
Website: https://www.huroai.com/

Connect with Donna Mitchell:

Podcast - https://www.PivotingToWeb3Podcast.com
Book an Event - https://www.DonnaPMitchell.com
Company - https://www.MitchellUniversalNetwork.com
LinkedIn: https://www.linkedin.com/in/donna-mitchell-a1700619
Instagram Professional: https://www.instagram.com/dpmitch11
Twitter/ X: https://www.twitter.com/dpmitch11
YouTube Channel - http://Web3GamePlan.com

What to learn more: Pivoting To Web3 | Top 100 Jargon Terms

Donna Mitchell [00:00:00]:
Welcome to pivoting to Web3 podcast, where experts break down AI, blockchain and tech, shaping our future. I'm Donna, and today's guest has insights you won't want to miss. Let's dive in. Welcome to pivoting the web 3. And today I have a really special guest because she's going to talk about a lot of what I want to talk about, the personalization and artificial intelligence. She has a company that's called Hero AI and she has something else she's going to talk about, which is Gabby. But she's been a lot of places and spaces. It seems like she's run some business process improvement teams.

Donna Mitchell [00:00:36]:
She's won awards. And I'm just going to go ahead and let Cheryl Cunningham tell you who she is, where she's been, and how she can help us today. Cheryl, say hello to your audience and ours. Hello, Cheryl.

Cheryl Cunningham [00:00:50]:
Hello, Donna. Thank you for having me. And if I go on about my entire background, I don't think this podcast is long enough for all that.

Donna Mitchell [00:00:59]:
Well, I just know I'm really glad to have you on the show today. And you were mentioning to me about the AI Gabby, who everyone's going to want to have. But before we talk about that, give us a little snapshot on how did you end up with Gabby or where you are today.

Cheryl Cunningham [00:01:19]:
You know, Donna, I've been an entrepreneur for 25 years. Yeah. I've been around the block. It's. It's been a eventful journey, let's just say the least. I've been an entrepreneur for 25 years, and I've had seven companies. Most of them have been successful, thank goodness, but there have been a few failures. And I tell you what, across all seven companies, it has been.

Cheryl Cunningham [00:01:46]:
It has been just, you know, sometimes traumatizing at times. Right. Losing relationships.

Donna Mitchell [00:01:55]:
Okay.

Cheryl Cunningham [00:01:56]:
Because you have an entrepreneurial journey and. And everybody else has to come on along on the ride or they leave because they don't want to go along on the ride and they don't understand the sacrifices. Right. I've lost a lot of time with my loved ones, with my son, and so on and so forth. And so when AI came along, OpenAI, to be exact, I had a little, you know, idea in my head, and the little idea was, well, you know, being an entrepreneur for 25 years, I've. I've been trying to solve everybody else's problem.

Donna Mitchell [00:02:33]:
Right, Right.

Cheryl Cunningham [00:02:34]:
I've been creating companies to solve their problem. When is it going to be my turn? So I said, you know, I can see where AI is going. And at that time I said, I, I didn't, I saw kind of the trend of everyone becoming an entrepreneur at some point in the future because now you can leverage AI to go pursue this, you know, dream of being an entrepreneur that you've always wanted, whether it's a creator or whether it's a solopreneur or an entrepreneur, whatever preneur you want to be, you can leverage AI to become. And I, so I saw that trend headed in that direction, but I also knew the difficult journey that they would encounter. And you know, I don't know if you know this, but 90% of, of businesses fail. So I said, oh well, you know, we're in trouble. If most of us are going to be entrepreneurs and 90% of us are going to fail having our homes, thrown all our, you know, life savings into the business only to be, you know, to come out of it empty handed, we're in trouble.

Donna Mitchell [00:03:45]:
Right.

Cheryl Cunningham [00:03:46]:
What I want to do is I wanted to take my life's journey or my entrepreneurial journey and take all those, you know, issues that I've ever had, all those, you know, tumultuous journey and, and create an AI that could help solve all the problems that I ever had.

Donna Mitchell [00:04:04]:
Wow.

Cheryl Cunningham [00:04:05]:
An entrepreneur. So, for example, if I had a hard time, you know, raising investor funds, if I have a hard time finding employees, if I have a hard time finding clients across the globe, so that's what I, you know, that's, that's how hero AI came about. So what it evolved into was really an extension of myself, you know, very selfishly, right. I was trying to build my own AI. It's gonna help me go sit on the beach somewhere and spend time with my family instead of, you know, being trapped in my office, you know, 20 hours a day, which is, which is, you know, the number of hours that most startup entrepreneurs spend. And so I went about, you know, start building Curo AI's product and we named her Gabby. And so, you know, my co founder asked me a very interesting question one day. She, he goes, well, you know, if Gabby is going to help entrepreneurs all over the world, how are they going to be able to communicate with each other? I said, h, okay, well, I mean, I speak English.

Cheryl Cunningham [00:05:25]:
I don't see what the big problem is because, you know, daily, right, you and I speak English. We don't really think about all the other cultures that might want to connect, network, transact with each other, but can't, you know, think of Africans and all the, you know, children in the classrooms that would Love to learn from teachers across the globe, but they can't because of language barriers or businesses, you know, like entrepreneurs that might want to call a factory in China and negotiate a deal and, you know, for three months they're pulling their hair out because they got nothing done, by the way. That is, that is exactly the experience that I went through. Even though I speak Chinese, I gave up after three months. So we went about building Gabby. And the very first feature that Gabby has is instant communication through telecoms. And where it will be, where you will actually be translated on the live call with anybody. You call instantly, seamlessly, without any apps.

Cheryl Cunningham [00:06:43]:
So that became the very first iteration of, you know, what Gabby is now that, that was the very first feature. It is live interpretation. And what Gabby has turned into is basically, you know, we realize that if we can deliver this through telecoms, what this means is that we can actually democratize AI for everyone. So I'll give you an example of why this is important. ChatGPT, for example, right? They reach about maybe 4% of the market on their own. You know, that's growing, especially now that they've integrated into iPhones. But what about the rest of the, say, you know, 60% of the whole population that doesn't use AI, doesn't know how to download ChatGPT? What's going to happen to the 60%? If the 40% of us are going to accelerate way beyond the 60%, we're going to create a situation where the socioeconomic divide is going to be even wider than it is today. And we all know that, you know, that's not where we would like to head in the future.

Cheryl Cunningham [00:08:03]:
So what we realize that is that the, the, the way we can democratize this is through connectivity. If you can call, say, your, you know, AT&T or Verizon, and you can instantly turn on your own personalized Gabby for you, that understands you completely, all your challenges, all your solutions, and this Gabby is able to go out into the world and communicate with anybody, with over any language, and is able to aggregate knowledge and wisdom from all the masses and bring it right to your doorstep. So that's what Gabby has become, a democratized, a human centric AI.

Donna Mitchell [00:08:54]:
Wow, that's, that's, that's a, that's a lot of advancement in technology. And I'm curious to know, when you say telecom, it sounds like there's another platform that does a lot of streaming, let's say, and it's an education platform that goes out to more than 200 countries and it translates live over 130 languages. And you are able to on zoom or maybe in a workshop or something like that, be able to speak to a customer, maybe in Romania or Italy. And you'll be here in the United States and engage and learn and do a transaction. So if I understand what you just shared with us, you're basically saying that here you are now on the telephone side where you can make a phone call. That's the main difference. You don't need the WI fi, you don't need to stream, you don't need that piece of it. But the functionality and the capability and the benefits and the features are the same.

Donna Mitchell [00:09:53]:
So now we have another way or another channel to do business, educate, learn and cross the geographic borders and cultural lines. Did I understand everything you just said?

Cheryl Cunningham [00:10:08]:
You're a smart one, Donna.

Donna Mitchell [00:10:11]:
Well, because you're the first person that I have had on and that's what really attracted me to you. When you were interested in pivoting to Web three. And I said, does she, she, is she really telling me what I think I'm hearing? Because, you know, over here, everybody's like, oh, we're the only ones with this. Well, you're the only one with this, with this capability, with this technology, but with a different technology, you can really reach in. So tell us, what are the benefits about it? I remember you talking about personalization. Tell us some more. I just wanted to make sure everybody understood what you were saying, what I was thinking. So tell us some more.

Donna Mitchell [00:10:48]:
What's it going to do? How you going to do it?

Cheryl Cunningham [00:10:50]:
Well, because we're delivering it through telecoms. That means if you have, it doesn't matter if you have a 2G phone, 3G phone, smartphone, satellite phone, your Iot device, your phone, your, your car, your Bluetooth device, it doesn't matter what device you have, it will travel with you from device to device. And by the way, no apps, because who likes apps? Who likes to open up 50 apps a day to get your stuff done? So Gabby is actually think of you as the CEO, okay. And Gabby is your coo. Gabby executes your task for you. Gabby goes out into the world and does things for you and you don't even need an app.

Donna Mitchell [00:11:38]:
So you're, what does she, what does she really do? What does she do? Let's look back to that, but give us an idea of what she does.

Cheryl Cunningham [00:11:44]:
Interpretation right now. She can agent assist you right now. So, you know, if you have some questions, if you have any knowledge, you know, or, or data that you need or some Numbers crunching. I, I got to figure out a problem. I got to plan a party. You know, everything that, that Chad GBT can do right now, basically you can do it with Gabby, but without any apps and through connectivity through WI fi, just like you get your cable, just like how you get your SMS and voicemail. So it's a brand new delivery method and this delivery method is based on democratizing AI.

Donna Mitchell [00:12:32]:
Wow, that's a lot to be said. So when you deliver, it's still WI Fi and it's still streaming, but you also run through cellular towels. Is that why it's called telecom? Because you're still running through the towers? Whether it's AT&T, Verizon, T Mobile, or whoever's subcontracting from who or joint ventures or whatever the case may be in the alliance, you now have another way to communicate. So how long has it been on the market?

Cheryl Cunningham [00:13:01]:
Actually, right now we're testing out with enterprises. So we're, we're now foot in the door with a bunch of telecoms. I can't say who they are yet.

Donna Mitchell [00:13:10]:
That's okay, I get it.

Cheryl Cunningham [00:13:12]:
But there are some national, multinational and global telecoms that are, you know, in our client list, let's just say. So it's, it's exciting times. This is not going to happen, you know, overnight, but I would say within the next year to two, max. It should be pretty, it should be democratized to, you know, a good, a good number of countries at least. So what I, where we want to go with this is we want to enable, you know, at least your grandma to be able to use it. We want, I mean, seriously, this is that 60% right? If you think about your waiter in the restaurant, they're not using chat GPT for what, what reason is there? You know, so if grandma can pick up her phone and just start talking to Gabby and you know, asking Gabby to do all kinds of stuff without ever opening an app, you know, that helps grandma, that helps the waiter, that helps, you know, younger children. So not just relegated to the small subset that knows how to use AI, that knows how to prompt AI, you know, you've got, every single person will have their own personal assistant. And by the way, it'll be serialized.

Cheryl Cunningham [00:14:35]:
So this is very, very important. It'll be serialized and you own the data. You own Gabby, Gabby is your property and you'll be able to, you know, have Gabby follow you throughout the rest of your life. And here's what's so special about Gabby. And this is part of our pens. Gabby is not just an interpreter or an LLM. Gabby has human cognition programmed into it.

Donna Mitchell [00:15:04]:
When you say that, that's like reasoning, Correct?

Cheryl Cunningham [00:15:08]:
So, for example, I give this example all the time, Donna. If you went to your husband and you said, no, don't get me anything for Valentine's, don't worry about it, and your husband actually listens to you, doesn't get you anything, the next phone call you all might have might not be so pleasant. You know, you may. You may sound a little disappointed. So Gabby can read in between the lines, the little nuances, you know, in human to human communication. So that is the missing piece to what they call AGI. We're trying to build asi, which is a step above that, but, you know, taking it one step at a time here. We think that that's the missing piece to being this digital twin of us, because if they don't understand us, right, and how we make decisions and how we solve problems, then we're in trouble.

Cheryl Cunningham [00:16:06]:
We're creating a new species we don't understand.

Donna Mitchell [00:16:09]:
So what is the difference between, for those that are listening, between ASI and hei? What do those acronyms mean?

Cheryl Cunningham [00:16:16]:
Artificial General Intelligence and Artificial Super Intelligence. So it, it. It quite literally is. Is basically the words that, that you hear, right? General intelligence is kind of. Sort of. Exactly. Kind of what kind of what Chat GPT now is doing now. And if you see what Chat GPT is doing, they're kind of adding skills, right? They're adding little app, little features where, okay, now you can prompt and it can start taking over your screen, right? So think of ASI as the ability to help you make decisions and even run your company.

Donna Mitchell [00:17:00]:
So if you have the ASI and the ability to help you run your company, is that more into. In this telecom world, is that more like having the agents in HR and accounting and marketing and. Except you could do it all by telecom.

Cheryl Cunningham [00:17:17]:
Correct? And. And when I say telecom, I mean any device that's connected. TV, your iPad, your phone.

Donna Mitchell [00:17:26]:
So what were some of the challenges that you ran into in developing this? What kind of got in the way, but you were able to break through?

Cheryl Cunningham [00:17:34]:
Gosh, let's see.

Donna Mitchell [00:17:40]:
Or go ahead.

Cheryl Cunningham [00:17:45]:
I would say, you know, Donna, the world today is really unbalanced in terms of, you know, corporations and the, the sort of resources that they have. Right? You're talking about a concentration of, of power with a. A few small corporations. I say small. You know, they only stood with President Trump when he got elected. Right. So this concentration of power, I would say it's not a direct challenge for us, but it is an indirect challenge. Right, because how do you rise against the tide? How do you rise above when you're a tiny little know nothing company, nobody knows anything about you and they have to trust that you're able to deliver.

Cheryl Cunningham [00:18:50]:
So I think it's the not selling the idea of what we're building that, you know, everyone can, can see the vision there, they can understand. Oh, I want my personal. Gabby, why not? You know, it's not the vision that's the challenge. It's really selling the idea that you can rise above these, you know, large corporations and create a democratized version where it's, it's an AI by the people, for the people and we can create a technology that doesn't, that doesn't reside in the hands of a few, you know, select corporations.

Donna Mitchell [00:19:37]:
Did you run into any issues in regards to governance as you were developing this? Any. So anything try to stop you along the way and trip you up.

Cheryl Cunningham [00:19:48]:
So we had a solution for that one and the solution really was to go through telecoms because as a small, you know, business, right, if I were to say, you know, I want this entire nation to have AI, well, there's going to be a ton of barriers. But if I were to sell it to telecoms and the telecoms is of course heavily regulated, smart move. The government, everybody already trusts the telecom, right? You've, you buy your service from them, you know, they're collecting data, you already know that, so let's not kid ourselves, right? And so we, we sort of bypass it in that wave, if you can imagine. We kind of know, pass on the baton to the telecom companies.

Donna Mitchell [00:20:37]:
That's a smart move.

Cheryl Cunningham [00:20:38]:
Thank you.

Donna Mitchell [00:20:39]:
Very smart move. So what is it that we need to know or what has concerned you with everything that you've developed and seen? What do you think the public needs to be aware of that's not going to be smacking us right in the face, but you already raised your eyebrow on it and said, hmm, I can't believe this is happening or possibly could. Is there anything that you could share that that would give us some insight on what's really going to be happening in the future or maybe happening now, and we just don't know it yet.

Cheryl Cunningham [00:21:11]:
I, I love, love, love this question that you have Two things. One is if all of us are going to be putting our lives in the hands of AI and robotic, don't we need to develop a species? Because that's really what we're doing here. We're playing God Right. We're creating a new species and this species better understand us, it better understand our motivations and it better make decisions like us. Currently. My problem with how things are being done right now is that these, you know, new species that, that other corporations are creating are making binary decisions. It's either I reach my goal or I don't. If I don't reach my goal, I gotta do everything it takes to get there.

Cheryl Cunningham [00:22:09]:
That's not how we make decisions. You know, we have a lot of things that we consider our children, our family, our financial reasons, you know, all these things that, that mean a lot to humans but nothing to, you know, binary decision making tree. So that's one concern. As we're building a new species, we don't quite understand how it's going to perform and how they're going to control our lives in the future. Number two is these corporations as I mentioned, that have all this power, you know, over most of our lives right now because AI is being adopted. You know, front left, right, center.

Donna Mitchell [00:22:57]:
Yeah.

Cheryl Cunningham [00:23:00]:
It is very important that we own our AI, that we are not dependent on certain corporations that are going to have this, this power. So essentially, you know, in the future you can imagine a, a future where you can't live without your AI, just like we can't live without cell phones now.

Donna Mitchell [00:23:24]:
Right, right.

Cheryl Cunningham [00:23:25]:
You know, and you know, think of the, the situation where if you have a chip under your skin, right, and all your digital credit cards, data storage and everything is, is found in that chip. Imagine if somebody shut that off, you know, overnight. What are you going to do if all, you know, if all your credit and, and cash and everything is on that chip and you get shut off digitally? So that could happen with AI as well. So this is, this is one of the big reasons why I want to democratize it and I want to make sure that both the data and the AI itself is hyper personalized and owned by every single person.

Donna Mitchell [00:24:15]:
Some of what you said is a little scary when you really think about it. It is. And it seems that you, you had a computer background to go into this and think about all of this. I mean, you really went well into the AI piece and now have developed something that you can feel proud about and selling it to distributors and major companies and brands that do have the relationship and the authority to move it forward. I mean, how does that make you feel? How do you feel right now that you've gotten this far with it? I guess that's the real question. How you feel it, man.

Cheryl Cunningham [00:24:55]:
You know, I think it's I'm not, I'm not there. I don't, I don't feel like I've achieved what I really want to achieve yet. I, I think I'll really feel good about myself and, and what, you know, my team has achieved. When, you know, people on the streets are, you know, using their Gabby and they're, and, and they have sovereignty over their Gabby, sovereignty over their data, sovereignty over the future of their lives, I think that's when I can say, okay, I finally reached. Yeah, and when I can go sit on the beach with my family and I have my Gabby running my business for me, you know, as, as much as I will allow it to, I think that's when, you know, I'll feel like I, I've, I'm there, you're there.

Donna Mitchell [00:25:55]:
You're right. You made it, you did it.

Cheryl Cunningham [00:25:57]:
Yeah, I think. And maybe even then I won't feel like it. Right.

Donna Mitchell [00:26:01]:
Well, hopefully you, hopefully you do. Hopefully you do. The feelings aren't, the feelings are important. So with that said said, is there anything you'd like to share or anything you have coming on the horizon you'd like us to know about and be aware of? How do people reach you? What would you like to leave us with?

Cheryl Cunningham [00:26:20]:
So you, if you want to reach us, Our email, general email is info heroai.com. i'm not so big where, you know, we don't read our emails yet. So if you set it to that, I'll, I'll get every single email I don't see every single one. We're only a small group of 30 right now. You know, what's coming up is really exciting for us, but it's all on the enterprise level. So you as a consumer won't get to really see the results of that until, you know, the consumer, entire consumer platform is ready. So that means, you know, the telecoms have integrated Gabby into their systems and is ready to deploy. Right.

Cheryl Cunningham [00:27:10]:
So once that happens, I'm sure you'll see, you know, news splash everywhere.

Donna Mitchell [00:27:17]:
No, we're going to have you back so you can tell us.

Cheryl Cunningham [00:27:19]:
Yeah, that will be exciting. So right now we're actually in our fundraising stage. We are getting ready to, to set off our new round and we're looking for some really good strategic partners. You know, in this day and age, technology is moving exponentially quickly and if you don't partner up, you're dead in the water. You know, it's no longer a one company, you know, can do it all game. You, you now have to merge, acquire partner whatever it may be. So we're looking for collaborators, we're looking for partnerships. We're looking for, you know, investors that see and understand what I'm talking about and they want to level the playing field.

Donna Mitchell [00:28:15]:
Alrighty. So with that said, I'd like to thank you for being on pivoting to Web3 podcast, and I hope everybody heard what she's saying. She's looking for partnerships, collaborators, investors, those that really see what's happening now and how to get there, and willing to definitely level the playing field as she's placed it and put it. Cheryl Cunningham, thank you for being here. Thank you for your time and we are shaping tomorrow together. And thank you for listening to pivoting to web3 podcast. Thanks for tuning in to pivoting to web3 podcast. If you're a developer, innovator or AI expert with insights to share, or if you're looking to partner, let's Connect.

Donna Mitchell [00:28:55]:
Visit MitchellUniversalNetwork.com and be part of the the conversation. Want more content? Check out my playlist for more episodes. See you next time.