The Client Isn’t Always Right | Inspired by Ms Amber Red

On this episode of The Inspired Podcast, Ms Amber Red, Adrienne, Aubrie, and Sasha dive deep into the question every service provider has asked at some point: “Is the client always right?”—at our studio, the client is NOT always right.

Let us explain - today we share a real story about a woman who booked a permanent makeup eyeliner lightening session, but due to safety concerns, Ms Amber Red refused to perform the procedure. Despite Ms Amber Red’s professional judgment and ethics, the client spent two hours trying to pressure her into doing the service…yup, you heard that right.

When Ms Amber Red stood her ground to protect the client’s health and safety, the woman retaliated by leaving a 1-star Google review for a service she never actually received.

In this episode, Sasha reads through the full review while Ms Amber Red jumps in to explain the reality behind each point, shining light on the importance of professional boundaries, client safety, and the sometimes-uncomfortable side of being a permanent makeup artist. We also read through our professional response back.

If you’ve ever dealt with difficult clients, questioned your boundaries, or wondered how to handle negative reviews, this episode is for you. Grab your headphones—this conversation gets real, raw, and a little spicy.