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The Essential Mindset Shifts for Successful Leadership

Psychology of Customer Success

Chapters
0:00
Intro
1:25
An Explanation of Mindset
4:17
CSM Mindset vs. CS Leadership Mindset
7:38
Common Mindset Mistakes
10:29
Who Before How
12:36
Mindset Shifts for Leadership
19:51
Overcoming Perfectionism
22:46
Practices for Building Confidence
23:45
Conclusion
Psychology of Customer Success
The Essential Mindset Shifts for Successful Leadership
Jan 10, 2024 Season 1 Episode 5
Rachel Provan

Want to know a secret?  Setting your CS strategy is the easy part!

What often prevents MOST CS leaders from achieving the results and recognition they hope for is their mindset.

We'll dive into what the heck mindset is, how it affects your results, and how it needs to change as you move from an individual contributor to a leader. 

BY THE TIME YOU FINISH LISTENING, YOU’LL  KNOW: 

  • The key differences between a CSM mindset and a CS Leadership mindset
  • Advice for how to let go of perfectionism by lowering the stakes
  • Three questions to ask yourself to untwist your thinking
  • How to build confidence and beat imposter syndrome

++++ATTENTION++++

Ready to stop figuring out CS leadership the hard way? 

Get the CS frameworks, leadership techniques and psychology hacks you need to be seen as a strategic leader - and get promoted fast with:

The CS Leadership Academy

Applications are currently open for CS leaders looking to level up - but our cohorts fill up fast!


CONNECT WITH RACHEL

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WEBSITE

https://provansuccess.com


🎬 This content was edited by Lifetime Value Media.

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