Come To Find Out

Is Your Home Warranty Working for You?

• Sarah Thress • Season 3 • Episode 2

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Dive into the world of home warranties with this enlightening episode featuring Dianna Silver from SafePro Home Warranty. We explore why SafePro is redefining expectations in the home warranty realm, demonstrating a community-centered approach that puts empathy and customer satisfaction at the forefront. Discover the benefits of using a local service, where claims are handled by people who understand the local climate and culture, ensuring faster resolutions to urgent homeowner needs.

Dianna walks us through the different plans offered by SafePro, helping listeners understand the unique advantages they provide compared to traditional warranties, such as lower service fees and comprehensive coverage options. She shares valuable insights about the importance of preventative maintenance for homeowners, offering tips that can save clients from costly repairs down the line. 

Throughout our conversation, we touch on the common misconceptions surrounding home warranties, clarifying the critical differences between them and typical home insurance. Dianna’s passion for customer service shines as she explains how SafePro emphasizes education, support, and transparency, ensuring clients feel informed and empowered in their home maintenance journey.

If you’re a homeowner or soon-to-be homeowner, this episode is packed with resources and practical advice that can make a significant difference in managing your home’s health. Be sure to listen in, and if you find value in our discussion, share it with fellow homeowners or anyone looking for reliable home warranty solutions! Don't forget to subscribe and leave us a review!


To Contact Dianna Silver:
614-701-8575
dianna@safeprohw.com
www.safeprohomewarranty.com

Sarah Thress
614-893-5885

First Time Home Buyer course: https://sarahthress.graphy.com/
Instagram https://www.instagram.com/sarah_thress_realtor/
Facebook https://www.facebook.com/SarahThressRealtor/
https://www.youtube.com/@LIFEINCOLUMBUS

Sarah:

Hi and welcome to this week's episode of Come to Find Out. This week we have Dianna Silver of SafePro Home Warranty and she's been on here before, but I wanted to have her come back and just kind of tell us a little bit more about SafePro and how to work with them. I absolutely love working with Dianna and SafePro because a lot of times, you know, you hear bad things about home warranty companies. I'll have clients that are like, oh, I've heard really bad things and I'm like I get that. But this is where SafePro is different, because you know, I can call you and say, hey, this person ran into this, they called the claim center, you know, and for whatever reason it was denied. And then I can talk to you, explain everything and you're like oh, oh, my goodness, and you take care of it Exactly.

Sarah:

The other thing is that a lot of companies charge a lot of money to have people come out. They don't actually cover a whole lot of stuff. So, yes, again, that's why I work with Sync Pro, because they have different plans where you could pay as little as $0 for them to come out. And then you know there are certain things that they cover 100% Right. Yeah, all right, yes, so, diana, thank you so much for being on here.

Dianna:

Thank you for inviting me. I love doing these podcasts with you.

Sarah:

Oh, good, good, I know I always love time with you. Yes, it Good. I know I always love time with you. Yes, it's very fun. But, yeah, just kind of walk us through. You know SafePro, kind of how did you guys, you know, get started Like, why are you so passionate about helping people and why are you different from everyone else?

Dianna:

Well, yes, yes, ma'am. So SafePro Home Warranty is a local home warranty company. We've been around since August. Safepro Home Warranty is a local home warranty company. We've been around since August so a little over six months.

Dianna:

Myself and my business partner his name's Clayton Lewis. He used to be a realtor, so when all the NAR stuff started happening, he decided real estate's not for him but wanted to stay in the industry. I'd been in home warranty for probably about a decade now, but at that time I was selling title insurance and I was like you know, we really could use another local home warranty company. And so I was like either go sell for a home warranty company or open one up yourself. So he decided to open one up himself. And then he calls me on a Saturday and says, hey, do you want to come work with me? And I was like absolutely not, not one chance. Do I want to do this again? And then he was like well, you know what about if you know, we become business partners. So, long story short, I'm back where I'm supposed to be. This home warranty is my passion. I've been doing it for so long. I know exactly how it works, you know, I know all the competition and I know what makes SafePro stand out from that competition.

Dianna:

So we're local, local, local local. Our office is in Dublin. It's off of France Road, right off of 270 and 33. So when somebody calls in a claim, they're not calling to say I don't say like maybe the Philippines or something. Yeah, they're not calling to say I don't say like maybe the Philippines or something, where it's. You know, when people file claims, they're really frustrated because something in their house has broken down and it's not working and they just want it fixed right away. And if they call and say, you know, it's snowing here right now, it's negative 16 degrees wind chill. My furnace just broke, 16 degrees wind chill, my furnace just broke. Somebody in the Philippines is going to say, oh well, it's 95 and sunny here.

Dianna:

You know where we just look out onto 270 and say, oh my gosh, it's snowing like crazy right now. Yes, let's get somebody out there right away. So I think being local and being able to have that kind of customer service is really important. You know, showing empathy, not letting anybody think that they're just a contract, like they're our neighbors, our friends, like we're, you know, probably related to the majority of people in the area. You know, and that's what's important to us is being able to serve and to help our community.

Dianna:

So, with home warranties, how that applies is the first thing is that we only use local contractors. So the mom and pops are the people that we prefer to use and we like to help them grow their business. We pay them same day. As soon as we get that invoice, we pay them, which is really important. A lot of home warranty companies don't do that, but I think that we do that and our partnerships are so strong now because of that, when we call, say, in a plumbing claim or we call a plumber about a claim, they will now prioritize us because we pay so quickly. We don't ask for discounts because they're, just like us, small companies that want to, you know, build or grow their business and make a real impact on the community. So, community, community, community.

Dianna:

You know the little old there's this little elderly lady that I was talking to this morning for probably I don't know 30 minutes and she, her house just went into contract and she wants to buy a home warranty for the people that are going are going to buy it. And she's like I just really like them, you know, and being local and and being able to actually have conversations with these people make them feel so much more comfortable about their decision of providing a home warranty. But then being able to answer all the questions and like layman's terms and and and things that you know, it makes you feel good knowing that everybody is being taken care of and nobody's being taken advantage of.

Dianna:

You know a lot of the the bigger HVAC companies and plumbers and stuff. They get paid on commission so it's their job to literally go in and upsell and say it's a like your the AC. They have some. Their AC goes out, they send out somebody and the capacitor is broken. That's like the AC. Their AC goes out, they send out somebody and the capacitor is broken. That's like a $100 fix, but they're going to try to tell you that you need a whole new system.

Dianna:

And that's not fair and that's taking advantage, and we just won't do business with those kinds of companies. It's important, yeah.

Sarah:

Well, and I think that's really important. It's important, yeah, well, and I think that's really important, and I love that you guys are local focused and community focused, which I know firsthand. You're very community oriented, very, you know, local oriented. I love that, though, because you know you're right, like there are. I've had people come out to quote things you know at my house and I'm like is that true?

Sarah:

Yeah, you know like are you sure that I actually need this Right? And then you know you waste time getting a second and third opinion Right Whenever you could have just called you, gotten a local person that you've already vetted Right, because I know for a fact that if you work with someone and they are not living up to your five star customer service standards and are not doing as they should, you're no longer going to be working with them.

Dianna:

Right, yep, it's happened For sure. Yeah. Yeah, we definitely have a standard that we adhere to, and if that standard is not met, moving on to the next, there's so many people here that are interested in growing their business. We don't have to settle for anybody less than the best, and we just simply won't. We won't have to settle for anybody less than the best. So and we just simply won't, we won't, yeah, so I love that yeah.

Sarah:

I love that Now you guys have um a few different plans to choose from. Um, what are the differences between them? Because I know, when I am writing a contract, um for a buyer, I always write in there for the seller to pay for the first year of the home warranty. I always do the top one, which is $749. I always want to say the wrong price, it's $749. And with that they don't have to pay anything to have someone come out and look and then it's covering stuff. But I'd love for you to just walk us through what are the differences?

Dianna:

So well, first I want to make sure that everybody even knows what a home warranty is. Yeah, so a home warranty is a contract, a service contract or agreement with a home warranty company and a home owner, and what we do is we help save them money, save their budget for when major systems and appliances fail within their home. So when you think of coverage for home warranty, you think of the word peach. It's plumbing, electric appliances, cooling, heating. It's an easy way to think of what's covered and just know that everything it's all within the interior of your home, main foundation. So that's a home warranty.

Dianna:

We differ from home insurance. Home insurance is going to cover the bigger things and things like I want to say acts of God. You know, fires, floods, tornadoes, those kinds of things. If your sump pump fails and it floods your basement and the basement's finished and your baseboards are ruined and your carpet's ruined and all that, the homeowner's insurance is. Who's going to pay for those things? We're going to fix a sump pump like the mechanics, if that makes sense. And the things that are covered are we cover things that fail due to normal wear and tear. So think of if somebody throws clumping kitty litter down the kitchen disposal. We're not going to cover that. It totally has happened. I don't know why somebody would do that, but yes, they've done that. Or when your kid throws those little race car things down hot wheels down the toilet.

Dianna:

we're going to send our plumber out and he's going to unclog the toilet, but the homeowner is going to be responsible for the entire trade call fee as well as whatever it took for them to unclog it, because the failure did not occur due to normal wear and tear. So it's really kind of common sense Like, especially now when people are buying houses, their AC can't be checked. Right now it can't be inspected. It could actually ruin the AC. So if you're showing a house and you're on the outside looking around and you see the air conditioner condenser outside and it's all rusted and the fins are falling out and stuff like that, chances are it's not going to be covered because it would be considered pre-existing.

Dianna:

But with us, with SafePro, we can still send our HVAC guy out there and he can work directly with you. You'll get our discount and get a new system or whatever it is that you need to get it up and running, and that sets us apart from a lot of other home warranty companies as well. Because and get a new system or whatever it is that you need to get it up and running, and that sets us apart from a lot of other home warranty companies as well, because if something's denied, they just say it's denied and then the homeowner has to start completely overpaying other trade call fees. Try to find somebody that they can trust to come out, you know, and all of those things. And we don't do that. We prefer our guys just to fix it while they're there and then and then figure it out later. So plans totally got off on a tangent.

Sarah:

No, you're fine, and I love that you um. I love, though, that you did step back and explain what that is, because a lot of times, people don't understand and they're like well, when do I call my home insurance?

Dianna:

When do I call?

Sarah:

you know the home warranty and how does that work? And so I try to explain it. It's kind of like with car insurance whenever you purchase a new car and you also get gap insurance. So you know and this is applicable because you know, it just happened to me and I didn't, unfortunately, have gap insurance so if your car is totaled, then whatever they give you, the difference between that and you know would have been, you know, would you still owe or whatever would have been covered by gap insurance.

Sarah:

So it's basically like, your homeowner's insurance is going to cover a certain portion, but then your home warranty can kind of cover the gap of what they wouldn't cover, right?

Dianna:

So, yeah, yeah, yeah, and it's important to know that if and sorry we have a product called direct to consumer which would be a home warranty for somebody that already lives in their home, and you know the majority of that, we do have a 30 day waiting period, but the majority of the time when somebody wants a home warranty is when something's already broken, like is oh, my furnace just broke.

Dianna:

Better, call and get a home warranty company or home warranty, yeah. And you know it's to go back to the, the cars. It's like you can't get in a car accident and call and get car insurance the next day and expect somebody, expect them to pay for your repairs. So so it's kind of it's, it's I mean, it's not exactly the same but, um, the home insurance is really for, uh, like the big things like a full roof replacement and and things like that that you um, that it doesn't matter if it happened due to normal wear and tear. You know, like, if a fire caused it, you're going to. That's what your home insurance is for, right? So, just when you think of home warranty, think about the mechanics within your home and not the structure.

Sarah:

Yeah, so like your fridge not working anymore, your dishwasher not working anymore, those are things. Yeah, yeah, exactly, I love it.

Dianna:

You got it, girl. Thanks, I feel like you know a lot of this stuff. It's weird, I know. So we do have three plans, actually four plans. We have listing coverage which will, um, which is completely free and covers HVAC, uh, during that time it's for six months. We can extend it if needed, but we never need to, at least not yet. Yeah, fingers crossed.

Dianna:

So that's listing coverage. We'll cover up to $1,500. During that time we will not do any full replacements because it is free coverage, but we will repair. And also during that time if there's something that's found on a home inspection, we do not cover that. We're not a punch list. You can't call us with your request to remedy and expect us to pay for it because, again, you're not paying for anything for this home warranty during the listing coverage.

Dianna:

So most sellers do pay for the home warranty at closing and so they could have listing coverage from the day it goes active on the MLS all the way through closing. And if something would fail, like I can't tell you how many times in the summer there's been an open house and there's, uh, the air conditioner fails, like the day before, yes, so, um. So that's when when your home warranty would could be used? Um, not, from when an inspector went and put a gadget in the outlet and it said that the outlet's not working Right. That's not, but um.

Dianna:

So it's things that occur within that time frame from being listed until closing. So after the seller pays for the home warranty, day one is when the buyer will have coverage for 12 months. So there's two plans. There's our $649 plan, which is our pro plan. That's the best seller and that is for, you know, average run of the mill house with like not super old appliances and HVAC and water heater. But, like I want to say, for houses that aren't probably going to need full replacements of everything within the house, 649 is the way to go. Our trade call fee or service fee is only $45, so very affordable for pretty much everyone.

Sarah:

Most of them out there are like $100 or $125 125. So yeah, yeah, that's very affordable yeah, yeah, again it's.

Dianna:

it's all about helping the homeowner. You know we, we know understand how frustrating it can be when something fails, and a lot of times, you know the I believe the stat is 68 percent of new homeowners spend at least a thousand dollars in home repairs within the first 30 days of when they occupy the house. Wow, huge, yeah, so, um, so by having a home warranty, that's going to help with with that budget or, um, you know, it's going to ease the blow a little bit. Uh, so um.

Dianna:

I don't know what I was saying Don't you hate it when that?

Sarah:

happens I do. I hate that Because it happens to me all the time and I'm like what was I saying?

Dianna:

Yeah, why did I come in this room?

Sarah:

Yeah, Well so we were talking about the 649 plan, oh yeah, and just like the trade call and all of that yeah.

Dianna:

So it's $45. That does not pay for the entire service call, as anybody knows if you've had an appliance technician or a plumber come out to your house. They're not going to come out and do the diagnosis for $45, but it just eases our pain a little bit. So we cover the balance, which is great. So 649,. That plan also includes a maintenance package and what that does is it offers our homeowners a furnace tune-up in the fall and AC tune-up in the spring, and then during one of those visits, we're going to flush out the water heater. And the reason why that's so important is because the number one reason water heaters fail is because of the sediment at the bottom of the water heater.

Sarah:

What that does is it'll eat at the um the the case, I guess yeah, it just eats at like the um, the uh metal that is holding it yeah, right, right, and that'll cause it to fail.

Dianna:

And if we, it's really really easy. Everybody should be doing this. It's applicable to tankless water heaters as well. Just draining out that sediment. You should do it it at least once a year, probably two to three times a year.

Dianna:

It takes seriously. 10 to 15 minutes, I mean I can do it. So, wow, I know everybody can do it. If I can do it, it takes five seconds, but it is something that we offer. And the other cool thing is that you know when. When somebody first moves into a house, like this spring, I know we're going to do this a lot and we did it in the fall. But when somebody first moves into a house, like this spring, I know we're going to do this a lot and we did it in the fall. But when somebody first moves into a house and they have a claim or whatever, what we do is we offer to have somebody come out and do those tune-ups rather than them having to ask us, which is helpful. A lot of other home warranty companies that do the tune-ups. The homeowner is forced to call in, usually within a time frame, and ask for that to happen. But we're trying to be proactive and actually helping homeowners, so we offer that a lot when somebody calls in a claim.

Sarah:

Well, and I think that's huge too, that you guys offer those tune-ups, because all it's going to do is extend the life of your furnace, your air conditioning unit, your hot water tank, which are like the three big things that when they break you're like oh crap.

Dianna:

Like you know, it's a huge expense.

Sarah:

Yes, so yeah, so that's really huge. You guys do that.

Dianna:

Yeah, yeah. I think that um, and we're we're talking about doing additional things like home maintenance, things that that need to be.

Sarah:

Like a video series Series yeah.

Dianna:

Yes, maybe I do need some coffee. You're okay, a video series with our contractors and they're going to explain the reasons why certain things need to be done. Like make sure that you change that air filter in your HVAC, depending on the thickness, but it's usually between every one and three months. Like, do it Because if you don't, the air quality isn't good. It makes your furnace work harder and just shortens the life of it. And it's so easy to do. Yeah, it's so easy. They even have programs for like subscription services.

Dianna:

I have one with um. It's called color fill and it's supposed to be for dogs, like all for animals in your house, and once it changes a certain color that it's time to change it out. But it comes. It comes like every um. I do two months at a time, or two things at a time, so, like every six months it comes. Yeah and um, I just changed them the other day and it's just like. It's just silly, silly things like that that take like seconds to do, that can make really huge impact on your main, your systems within your home. Yeah, so, so that's what that's a 649 plan.

Sarah:

Yeah.

Dianna:

What's the top one? So the top one 749, is our premium plan, and what that does is every category has a limitation how much money we'll spend up to in order to do a repair or replacement, and what the higher plan does is it just increases those limitations. And that's the plan that I would recommend for older homes or homes that on the home inspection it'll say your furnace is properly working right now. However, it is at the end of its life expectancy. Please budget right or get a home warranty. You know, uh, that that's the plan that I would recommend that people get for those kinds of houses. So, and with our technicians, our partners, we're actually able to do a full replacement within those limitations, so that there's virtually the only out-of-pocket cost is that trade call fee, the $45 per homeowner.

Dianna:

Oh wow, and that's you know. There's a lot of home warranty companies that will depreciate the value of major systems, like if your furnace is five years old. They're not five, sorry. 25 years old they could give you like $400 towards a repair or a replacement, and that's obviously not going to get not going to pay for a full replacement.

Dianna:

but just make sure that when you're looking at different home warranty companies, keep that in mind, because you want to get the most coverage that you can that'll fit your budget and with 749, the homeowner does not pay a fee for someone to come out.

Sarah:

Is that correct?

Dianna:

For the maintenance package. Okay, so they do still have to pay a $45 trade call fee for most claims, okay. But if it's like to send somebody out to tune up or flush out the water heater, that's free for the homeowner.

Sarah:

Okay.

Dianna:

Yeah, perfect. It's a little different from the old company I used to work with. Yeah, that's okay, yeah, yeah, but still it's $45.

Dianna:

It's very affordable and there's things that we do, like we had a young married couple that moved into a house in December. They had just had a baby, like just had a baby. They have a three year old boy, I think, maybe he's two, I don't remember but their water heater went out. There was something wrong with the plumbing, and then something else happened, Maybe their furnace, I don't remember but it was all within like six weeks of them moving into this house and so they needed all replacements and they couldn't afford it at the time. So what we did is we paid for it and now they pay us monthly for that expense and I can tell you there isn't any other home warranty company that does that.

Dianna:

So that's that's when I say it's really important for us to show love to our neighbors and, um, you know our, our clients and um, you know our community, because they're you know, we know that things happen. We know that there's a lot of homeowners, when they first buy a house, have like zero money or very minimal money to to do these big fixes, and it's important to make it affordable for them. And you know, I'm not at all saying that we're not here to make money, because we're all here to make money, but if we have to give up a little bit of it to help somebody out in our community, we're going to do it, and that's another thing that you just have to really think about when you're choosing a home warranty company. There's I don't know, probably 10 here in Central Ohio that really do a lot of business and they're all fabulous. Everybody does a great job. All of their reps are fantastic.

Dianna:

You just have to find the warranty that's going to work best for you. Now I'll plug a SafePro home warranty all day long, but if it's not a good fit for you, it's fine. Just make sure that you're protected. It's so important.

Sarah:

Yeah Well, and that's what I always try and stress too with my homeowners is that you know, even if we get the seller to pay for that first year, I always recommend that they continue to keep it, because you know, as you're owning that house for longer and longer, things are going to pop up and you're going to wish that you had that home warranty to help offset the cost.

Dianna:

Yep, yep, and it really does make a big difference. Like there's, there's a um, a realtor is this kind of funny? But a realtor I know that got a that didn't have a home warranty. Um, she, she had to have her garbage disposal replaced. She paid $750 to have her garbage disposal replaced.

Dianna:

And you know, if she, like we didn't do business with her at the time, but if she would have just called us, we would have been able to be like well, let us send our plumber out there and give you a quote, and he could have done it for like a third of the cost. You know it's, it's, it's, it's really just like not only just using us for a home warranty but using us as a resource. You know there's like there's, there's a little elderly lady that calls my business partner Clayton all the time and he talks to her for probably 45 minutes at a time and just answers all these questions, like her hairdryer is not working. Well, she didn't push, push the GFCI. You know things like that.

Dianna:

And and that's the kind of customer service that we, that we provide. We don't. You know, we want to help everybody and I and I encourage people like homeowners or realtors if they're searching for home warranty companies, or even if they have a different home warranty company on their own home, they can call me and ask me questions. I do a competitive analysis so I know what everybody's doing and I can say well, you know, this company does this, but this company does like this. For that you know what I mean. Like some sometimes, like some of them, have these outrageous limitations.

Dianna:

But if you live in a house, in the furnace is, I don't know, 95 years old or whatever you know, like maybe you're going to need that $5,000 cap if you don't, you know, I don't know, but there's, you know, there's different products that fit for everyone. So I just think it's very important that people are protected.

Sarah:

Yeah, I totally agree, it's just so smart. I just think it's very important that people are protected. Yeah, I totally agree, it's so smart Now, since we are hopefully going out of winter and into, you know, first spring which then we'll go back into like second winter and then second spring.

Dianna:

Yeah, yeah, yeah, because that's how it is here in Central Ohio. Yeah.

Sarah:

It is what it is, but what are some top like maintenance tips that homeowners could do now on their own to extend the life? Or, in addition to calling you, let's say they already have the plan, so they're covered with you, you're already sending out maintenance to be able to just do a tune-up, and things like that. What are some other things? Things, though, that you would recommend?

Dianna:

One of the biggest things I would recommend, especially in the spring, is getting your dryer vents cleaned out, because you know there's that little flap on the outside of your house that I know that there's a word for it, but I don't. I'm just going to call it flap, it's okay. And in the winter there can be little rascals that get in there like birds or squirrels or whoever make a nest, and if it doesn't have that airflow it can easily cause a fire. So I think getting your dryer vents and probably all your ductwork blown out is super, super important. The other thing that I think is very beneficial is just to take a walk around the exterior of your house and check all of those vents. Make sure that you're like when you're looking at your AC, don't turn it on yet, but it might not be a bad idea to just hose it off with a, with a hose. You know, straight off the fins on the outside of the condenser get really dirty and in the winter there's things like twigs and all that stuff, leaves and stuff that will bury itself inside and again will reduce the efficiency of the furnace. So, um, just rinse it off. I like you seriously. All you have to do is rinse it off with the hose. There is much um like. You can deep clean, yeah, which I actually have.

Dianna:

The guy that cleans up my dryer ducks do that while he's out there in the spring. It's all about just making sure that things are clean and open. If there's vents on the outside, make sure that they're open, that they're clean. And then also for spring, I would really recommend, as soon as there's a couple days consistent days of 60-degree weather, then we can send people out to tune up your AC. There's nothing worse than that. You know, it's usually right around Memorial Day weekend when it's 95,000 degrees outside and your AC doesn't work. And you know, I know this is really weird, but we can all survive without AC.

Sarah:

I mean we can, we can, but no one wants to. Nobody wants to, it's miserable.

Dianna:

You know, I have terrible hair when there's not AC. It's terrible.

Sarah:

Mine gets real close to Jesus, yeah me too.

Dianna:

Me too, it's like a Brillo pad on top of my head.

Dianna:

It's terrible. So we understand how important it is to have a working air conditioner in the summer. So I think that those kinds of things and um, I mean definitely continue to change your uh air filter, um, super duper important, especially in the spring. Um, because you just, I mean, every time you start a new system, like turn off your furnace and turn on the new system there's it's going to kick up a lot of junk and you need to just get rid of it. So I would, I would definitely say, um, probably those three things get the, do your um dryer vent, probably all your duct work, if you really want to get crazy. Um, and then, uh, do your garage door as well, like, take some WD-40 and spray it all over the hinges and things that you should do that every, I'd say probably once a quarter. That again just helps with the efficiency of the way it runs, keeps it lubricated. So there's a lot of really easy things to do like that. That will definitely help with the upkeep and the maintenance of your home.

Sarah:

Yeah, Well, and those are the things that people don't think about, that can extend it but also show the future you know, buyer of your home, that you do take care of everything and that you are, you know, like doing the proper maintenance so they can feel more confident about purchasing your house because, they know that you took care of it.

Dianna:

Right, I actually had somebody the other day to say to me that this realtor was afraid, didn't want to it's actually an investor didn't want to include a home warranty on their listings because they thought that it meant that there was already something wrong with the appliances and systems within the home. And I'm like, actually, a house, statistically anyway, will sell 11 days faster if you provide a home warranty and you're also going to get a higher, closer percentage to listing price, because that's what it does. It shows that you're invested, you take good care of the property and they don't have anything to worry about. But if you know every system ages, just like us, and you know you need to to take care of it, and if you don't, it's going to fail. So have get a home warranty for when that happens. Yeah, I love that.

Sarah:

So obviously you know we've talked about all the different like the tips and the different things. But if someone wanted to work with you and let's just say that, you know, for whatever reason, obviously we've talked about all the different tips and the different things. But if someone wanted to work with you and let's just say that, for whatever reason, their realtor hadn't included this home warranty in there or maybe they did how would they go about working with you? How easy is it to file a claim with you and just kind of walk us through that process?

Dianna:

It's so easy, so easy so you can call me 614-. Walk us through that process. Okay, it's so easy, so easy so you can call me 614. What's my number? 701-8, 5, 7, 5. Or you can call our um, our like information line. There's a QR code that's listed in our brochure and if you go to safe pro home warrantycom, that's our website.

Dianna:

It's very user-friendly. You can just hit the button that says file a claim. You file it, you. When you hit the File a Claim button, it's going to ask you for your phone number. You put in your phone number and then your contract pulls up and that's where you just do a brief description of what the issue is, what the failure is, and then press Send and somebody will call you, probably within at least 20 minutes, and get it all scheduled for you.

Dianna:

We do. Safepro has a policy that if you are not, if we don't have your failure diagnosed within three business days, that we're going to waive the trade call fee. But we haven't even come close to that yet. We had somebody that their furnace failed on a Saturday. We had our guy out on Sunday and a full replacement on Monday, which isn't very well heard of either, and I'm going to go back to that's because of our partnerships and how much we respect them and they respect us Like we take them donuts all the time and stuff like that because without them and their great service we would be nothing, and so we all really do work very well together as a team and have the same long-term goal of positively impacting our communities.

Sarah:

Yeah, I love that. I love that. Well, thank you so much for taking time out. I know that you are very busy with all the stuff you do and all the things that you do in the community.

Dianna:

So thank you so much.

Sarah:

I will make sure that all of your information is in the show notes, so that way, if someone was driving and listening and they heard your phone number but didn't have a chance to write it down, it'll all be in there, and then also just a link to your website and things like that.

Dianna:

Yeah, great and I do want to do a shout out to you because you're an amazing person. You're so easy to work with and creative, and the impact that you have in our communities is huge, huge. So when you partner with great, like-minded individuals, all we can do is be positive and make positive impacts, and I'm so happy to have you as not only a partner, but as a friend.

Sarah:

Oh well, thank you, that really means a lot. Yes, it means a lot. Yeah, I know that you and I are both very committed to five-star customer service, and that's why I was actually very, very, very excited when you got back into home warranties and started your own company, because I knew that I could count on you.

Dianna:

Yep, yep, same yeah, same Awesome yeah. So Well, thank you very much.

Sarah:

Yeah, thank you so much for tuning in to this week's episode. Hopefully, you got a lot of great information. As I mentioned, we will have everything in the show notes for you. Please make sure that you are leaving a review, because feedback is the greatest gift you can give us and it allows us to know if the information we're giving is helpful. But also make sure that you're sharing this with others, because that's the greatest compliment that you can give us is knowing that you're sending that out there because we did provide value. So thank you so much. No-transcript.