Come To Find Out
Welcome to Come To Find Out- your resource for all things real estate. You can come here to find out about the current market, terms that you see and hear during a transaction, things to do and not to do when you're in contract. The show will also feature interviews with industry partners and leading experts to help you choose who you want on your home buying journey with you. The home buying, selling and investing process can be so overwhelming, so this guide is meant to make it just "whelming."
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Come To Find Out
Beyond Landlording: The Art of Property Management
Diving into the world of property management with Derek Morton of NetGain Property Management reveals how a simple philosophy—"we try not to suck"—transformed into a thriving business managing 650 rental units in just nine years.
Derek's journey began in the title industry where he felt he'd hit a professional plateau. Seeking economic stability through market fluctuations, he launched NetGain with just two properties and a straightforward approach to balancing owner and tenant needs. What started as a modest goal of managing 100 units quickly expanded as Derek refined his systems and became increasingly selective about which owners and properties to take on.
At the heart of successful property management lies the ability to establish clear guidelines and stick to them—regardless of emotional appeals or difficult situations. Derek candidly shares how bending rules almost always leads to problems, noting "every time I make an exception, I get burned and have no one to blame but myself." This wisdom extends to screening tenants, handling maintenance issues, and setting appropriate expectations with property owners.
The podcast delves into practical considerations for anyone considering property management or looking to rent out their own home. Derek explains how NetGain's technology stack provides transparency to owners through weekly updates, streamlined maintenance approvals, and efficient vendor relationships. These systems allow them to handle hundreds of work orders monthly while maintaining quality service.
For first-time homebuyers wondering if they should keep their starter home as a rental property, Derek offers invaluable perspective on what successful landlording actually requires. His insights reveal why many accidental landlords eventually seek professional management—from the challenges of getting vendors to respond quickly to the reality of late-night emergency calls.
Ready to explore property management or connect with experts who can handle the day-to-day stress while you collect passive income? Visit netgainpm.com to learn more about Derek's approach to creating win-win situations for property owners and tenants alike.
Sarah Thress
614-893-5885
First Time Home Buyer course: https://sarahthress.graphy.com/
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https://www.youtube.com/@LIFEINCOLUMBUS
Hi and welcome to this week's episode of Come to Find Out. This week we have Derek Morton and he's of NetGain Property Management, and what I thought was really exciting about what he does is I get clients all the time that ask like, hey, I want to get into property management, hey, I want to get into, like investment properties, fix and flips, like all of those things. And Derek's figured out how to kind of make that all work from a property management standpoint. So I was really excited when I heard from Derek and he wanted to come in and share his knowledge. So, derek, thank you so much for taking time out to join us today.
Speaker 2:No problem, thanks for having me. I'm excited.
Speaker 1:Derek, thank you so much for taking time out to join us today. No problem, thanks for having me. I'm excited. Yeah, absolutely so. Kind of walk us through, like how did you get into property management and you know, how did this all kind of evolve, like, did you just always know I'm going to be, you know, a property manager, or did you kind of fall into it?
Speaker 2:Becoming a prick came naturally no, I'm just kidding kind of fall into it. Becoming a prick came naturally no, I'm just kidding it just. It just kind of just happened Like I was in the title industry for years and years and years and just kind of felt like I'd plateaued. I was marketing for the, for the title company here locally, and just was looking on, let's see if I can't do something else, and tried a bunch of different things that weren't working.
Speaker 2:And I had a buddy that's like, hey, let's start a real estate brokerage. And I'm like I hate transactional real estate. That's part of my struggles here in the title. I'm like that's not my thing. And so we finally settled and he helped me start NetGain. And little did I know at the time that you know, in Utah I had to be at a real have a real estate brokerage and had to be a licensed real estate agent. So all the things that we talked about a year before I ended up having to do anyways uh, just for you know, for property management. So that's kind of how we did it and I started it nine years ago here in about 10 days, so July one will be nine, nine years.
Speaker 1:Wow, wow, that's amazing. So you're in Utah, that's great, and I'm sure that you have different you know real estate rules than we have here. But I would love for you to just kind of walk us through, like obviously you know you were in title and you know you were like I don't really like this, you know. Kind of walk us through what was your thought process then to go into property management Kind of walk us through.
Speaker 2:What was your thought process then to go into property management? So some of the process really came down to I had survived. I moved my family down to where I'm at in 2006 and was immediately upside down in my house the month after I bought it and a year later, after I moved my family, with the title company I was with, I was let go and I got lucky enough to be able to latch on with another title company and so, like I was just kind of going where I felt like I'd plateaued, like it's a smaller area where I was at. So at this point I'm like all the real estate agents that are going to use use us are going to use us and those that hate us, like we're, we're kind of the Hatfield and McCoys at this point, like nothing's going to change for generations.
Speaker 2:And so I just kind of felt like I I plateaued and I wanted to do something that I felt would be able to provide for my family through different economic peaks and valleys. And so we just kind of settled on it on this, and we kind of looked at our competitors and just said I wonder if we could do it just a little bit different and we try to find that balance between owners' wants and needs and tenants' wants and needs. And you know, in some ways we're nailing it, in other ways we're still trying to improve. But that's just kind of where it came from. I just figured it would give us a little bit more economic stability through the highs and lows that I knew were coming. And so here we are.
Speaker 1:Yeah, I love that. So net gain whenever you guys created this, I'm sure it's kind of evolved Did you start it one way and it's evolved into like a bigger, like bigger thing than you ever thought, I guess. Just kind of walk us through what does NetGain do?
Speaker 2:So, conceptually, the initial concept of what we wanted NetGain to accomplish is still in place. The way that we look is completely different and the way we're going is completely different than anything I envisioned. Like I told my wife, I said, if I had a hundred units, I'm good. And here we are at 650 units, managing 80% of the population based in Utah and still growing rather quickly, and so with that we've had a lot of adjustments, but we always just try like.
Speaker 2:Our basic ethos in our office is uh, we try not to suck. That's part of my sales pitch. Everyone's like oh, like, I'm with this person, what makes you different? And I'm like well, we just try not to suck. And it's amazing because everyone's like I like that. What does that look like? Like? Well, you know, here's, here's what we do, here's how we do it. And we're not going to be perfect. We're going to make mistakes, but we're going to try to fix them and I'm pretty transparent, like I tell them.
Speaker 2:I said you know, if it's not working for us or for you, then you can move on.
Speaker 2:You deserve to have a management company that's taking the stress off of you that you need to and is doing it in the way that you want to do, and so some of the big changes is I'm a lot pickier on the owners that I take on.
Speaker 2:That's huge for investors Like you have people all the time, little cops, like hey, we want to use you, your reviews are great, you sound fantastic, and then they struggle with the way we go about doing stuff. I don't know if that's going to work for me and it's like that's fine. Go find someone, because there's there's. You know, management companies are a dime a dozen, so you can find someone that can fit the way you want your property managed. And if the way we do it doesn't work for you, then that's, that's fine. You know, no sweat off our back and you can go find someone. If it does, that's fantastic. We'll have a great time, we'll do a lot of good and help you make money, and so that's the big thing is being able to be a lot choosier on owners, more choosier on vendors, the girls I have in my office are awesome.
Speaker 2:You're awesome in your office yeah, I'm not awesome in my office are awesome. You're awesome in your office yeah, like I'm not awesome. Awesome in my office. They kick me out all the time so they can be productive, um, but uh, but those sorts of things, um, and then, as we've, you have different conversations. We continue to scale and and have different service areas, that how do we keep that ethos of you know, we don't want to suck at what we do but still be able to scale, like those are hard conversations that I laugh at as we're going through them. Some days I'm on this side and the next day I'm on the next side. You know, sometimes I'm like okay, I think we're going to do this, and then the girls in my office no, no, I'm thinking I'm like god, oh, we were there. Um, so we're just constantly just kind of changing and tweaking and society's changing and tweaking and like so it's just a constant battle. But we just try to have a basic ethos that we just try not to suck at what we do I love it.
Speaker 1:Yeah, I, um, I agree, I'm kind of the same way. I um. I just say, like, customer services, uh, you know, top for me, like, if you're not getting five-star customer service, you know, then there's, there's something wrong. I must suck at something that I'm you know that I'm doing Um, and all the people that I work with must deliver five-star customer service, or I'm no longer going to um, you know, refer anybody to them. So I love that. Um. Now, when you started this, though, did you have any properties that you were already managing, like personally or like? How did this idea even pop up?
Speaker 2:I started with zero. Wow, this property was a friend that, um, he was going to be selling it anyways, so he's like, just just manage it. I offered to manage it for free, just so I could say I had a property. And, um, because I'm smart financially, we decided to start this while we were just after we finished building a house. Um, you know, cause that's the smartest thing to do.
Speaker 2:It was my wife's idea. I didn't want to do it, but she pushed me into it, so that was a good husband. I said yes. I said yes, dear, um, but then the town home we were living in at the time we, uh, we decided to rent it and so I had two units and it was kind of a slow build at first and then had a little bit of happenstance to where, uh, our agent buddy of mine was doing management and he offered me that you know, hey, I'm tired of having my wife do this. Um, do you want to buy like the 25 units we have in our portfolio that we're managing? And? And he offered me the. You know, hey, I'm tired of having my wife do this. Do you want to buy like the 25 units we have in our portfolio that we're managing and I'm like sure. And so I got a first payment deal and after that it's just kind of been a rocket ship, wow.
Speaker 1:So if somebody has a property because I have a lot of, I work with a lot of first-time homebuyers. I also specialize in divorce real estate, so to kind of there's a, you specialize?
Speaker 2:in divorce real estate.
Speaker 1:I do.
Speaker 2:That's one of those things that you wouldn't think is a thing, but then you hear it and you're like that makes sense, that's a thing, yeah it is, it is I mean, so I.
Speaker 1:So I've always specialized in first time home buyers, cause I, just my background is a nonprofit. I've always been all about the underdog, and I think that first time home buyers are underdogs. Um, and then I really yes, especially now.
Speaker 1:Um, and then I just was like I feel like I want to do more and I found myself always coaching people, either on real estate or divorce, Because after going through a divorce a decade ago, I've known other people friends, family, whatever that are going through it. Randomly, people in the airport will literally start talking to me about their divorce stories, like I've just met them. So I was like, okay, the universe is trying to tell me something here.
Speaker 2:So I started looking around. You need to invest in the bus signage now Like divorce real estate specialist, right next to the attorney.
Speaker 1:Yes, I know, well, it's funny, because I looked around and nobody in my community specializes in it and most people are like I would never want to do that and I was like why? It's just a little bit of patience and, just like you know, staying neutral and reminding everyone like there's nothing fair about this. So what, what? Where's our win-win? What can we figure out here? Like it's just, it's just not take fair and throw it out the window, cause nothing's fair about divorce.
Speaker 2:So, um, but yes, so cool story you, that is. That's awesome. Non-profit to that. Yeah, you're not, sorry, I'm going to turn. I'm going to turn the tables. What, what non-profit were you working and what? Was the yeah I'm on board for a couple non-profits, so like, I love that, that world I love that, yeah.
Speaker 1:So I actually um, I kind of stumbled into it. Um, so I was working at Ohio State University and I was an administrative assistant and I saw this opportunity in their development department and I was like, well, like what do you guys like develop? And they were like well, relationships, and I was like huh, okay. So kind of just like I was like let's just see where this goes. And so I supported the senior vice president, learned a lot about like the ends and outs. Someone was like I think you'd be a great development officer. So that's kind of how I got into fundraising. I was like I'll try it out, why not? So I fundraised there at Ohio State for diabetes transplant and regenerative medicine. So three really really cool areas. Wow, really cool.
Speaker 1:So I was there for about six years and then I went to a local nonprofit called the furniture bank and they help families that are experiencing homelessness or coming out of the shelter system and it they've got a house but they don't have any furniture. So furniture bank partners with their social worker and so they get a whole house full of furniture delivered to their house. It's all free to them. So I was their director of development. Yeah, that was really cool. I got to help set up a social enterprise and set up a new, really cool event for them. So I found that very, very fulfilling.
Speaker 1:But I missed the healthcare part of it. So then I went to another healthcare system here in Ohio it's called actually Ohio health, um, and so it was an inner city hospital, uh, grant um, which was in our downtown area and, uh, so they help a lot of underserved, um, you know, population. So I kind of got to merge both the underserved population and the medical part of it and so that was really cool, kind of creating a medical respite, um, a place where people that, uh, you, people that don't have a home to go back to when they're done healing if it was you or I, we'd just go back home and finish. They would actually have to go back on the streets, which means they're just going to end up right back in the hospital. So we created this medical respite, so we partnered with a nonprofit down the road and they had the space but no money and we had the money but no space, and so we were able to combine that. So, yeah, that's awesome.
Speaker 1:Yeah. So I really loved it, um, but honestly why? I was at Ohio health, I was getting my MBA and I thought that I was just going to continue on with my career, um, in nonprofit. And then, um, and then there was a girl in my class that was like you should totally do real estate. And I was like, really, like I don't know, like I'm good. And then the more I thought about it, the more I was like, well, I'll diversify. And so, april 1st of 2020, parted ways with corporate America and thought I was going to do consulting and real estate, and then the whole world shut down and so consulting went away and I've just been in real estate. But I honestly think that, you know, the universe put me on this path for a reason, and I find it much more fulfilling than I ever thought it would.
Speaker 2:And now you're in your podcast house too, yeah. Yeah so that's, that's quite the journey, that's yeah.
Speaker 1:Yeah, thank you, thank you. Um, yeah, I appreciate you asking that. Um, but yeah, so I will always have that soft spot in my heart. I'm a bleeding heart. I love, all you know, the underdogs and things like that. So, um, you know, but a lot of my first time homebuyers, once they purchase something, they're like okay, so if I move on to something else, could I keep this and rent it out? And I'm like, yeah, of course you could, and they're like okay. And then some people are really excited about that idea and others are like, but I have to manage it and all of this stuff. So what kind of advice would you give to somebody that was kind of in that spot, like if they came to you and said, hey, I'm getting ready to purchase something, know, similar to what you did. What do you think you learned on that path? And what kind of like advice would you give people you'll need to go to the post office?
Speaker 2:so um for them to register I would talk to an attorney, okay, um, so that way you have basic here. Here's what the laws are Most of the time, especially if you're going to manage yourself. 99% of the people like sin out of ignorance.
Speaker 1:Yeah.
Speaker 2:You know. And then, once you have there, like here's the hardest part is you're going to have to have firm guidelines on what your policies are going to be. And this is something I still struggle with. Yeah, Personally, the way I'm wired is I'm like, okay, these people are going to be, you know, I think we can do it, you know we can make it work, here's what. And then I get burned and I'm like son of a, you know, and I'm like I have no one to blame but myself on that. And so, knowing what those are, and then don't compromise on them, yeah.
Speaker 2:No matter how bad you're going to feel, no matter what they're going to call you. These are our policies.
Speaker 1:Yeah.
Speaker 2:Because one of the things I've learned and I didn't know this until I started Well, I learned it two ways. One, the way I convinced my wife to let me start a management company is that town hall. She's like that we were going to rent. I just had her do everything. She's like I don't know and I'm like, fine, you do it. And she'd ask me a question. I said Google it. She's like all this. By the time she was done she was like just do it. I don't know if you're going to actually do it, but I see why people are hiring. So just you know, mama's got to eat pretty much to make it work, right, but we'll let you on this. I see the value. But the other aspect of this that I didn't realize is so there's a lot of people that don't want to rent from a management company, and some of them the reason being is because they know that they don't meet the management company's criteria, and so, as you're posting and trying to rent this property, you're going to have all sorts of types appear.
Speaker 2:And that are going to come to you and they're going to have all sorts of types of people that are going to come to you and they're going to tell you your stories and they'll explain why they're in the situation that they're in, and so then you have a decision. But that's where you've got to have your policies. Here's our guidelines, and if they don't meet them, like it is what it is, because most owners like, when we take over properties, they're in the situation they had. I just there's the sob story and I just did it. And now I'm in the situation I'm like can you help me? And then I have to jump in and be the bad guy and, you know, try to clean up the mess, and I always have to tell the owners I'm like I'm guilty too. So, just so, just so you know, like it's not just you, there's already people that just naturally aren't going to come to us because they know they're not going to meet a management company's requirements, but a private owner. A lot of times they just come out of the woodwork Like oh, hey, and so, like just knowing and having your guidelines and not being willing to compromise on those, yeah and just, this is what it is.
Speaker 2:Everything, like not every time, but more times than not, when I bend and make an exception oh, I've got to get this place rented. I've got to do this. I said I'd get burned and I have no one to blame but myself and I did a disservice to me, my staff and my owner. Yeah and uh. So your policies, you know, and you can set your policies however you want, like that's. You just have to be consistent. That's the beautiful thing. Like if you're like this is what I want, you know, you've raised the pros and cons and there you go. You know, that's what it is. You can set them however you want. So you have that freedom, you know, and that's what it is and you can set them however you want. So you have that freedom, you know. Just don't, don't compromise on them.
Speaker 1:So let's say I had a property that I was like man, I really want to rent this out, but I do not want to take on the management side of this. And I reached out to you. Can you kind of walk me through the process Like, what does that look like? You know? Like hey, can you help me like with this what? What would you do Like you know? Cause I know you said you explain your processes and if it's, if it's not, you know you're not their cup of tea, then you know that's fine, which is exactly what I say too. I'm not everybody's cup of tea, so totally get that, but kind of walk us through what does that process look like?
Speaker 2:So, like we always start the conversation and I usually will just tell him, I said, look, I said I'm going to ask you probably just as many questions as as you're going to ask me, cause I want to try to learn as much about the property, I want to try to learn as much about them. So one I always ask, like, what got you into real estate? And cause that's going to dictate. So an accidental investor that say, hey, I can't sell my house, so I need to rent it. Or I was running this was an airbnb. It's not going as well, but I don't, I can't, you know, I don't want to sell it, I want to keep it because this was going to be my retirement.
Speaker 2:How do we do here, um, is different than an institutional investor, that this was the not institutional. That's a bad, bad way to put it. Um, uh, someone that's like this is their fourth, fifth or sixth right, and they're just buying due in this area. Yeah, and this was, this is what they do, this was their business. And so like, from there you're able to.
Speaker 2:So an accidental investor, or they can't sell it, they're going to typically be a little bit more emotional and that's not a bad thing. And so they're. They're going to be high I don't want to say high maintenance, but there's going to be a little bit more handle through the process. And what does this look like? What about this Like? What about an eviction? What about, like, how do you handle this? And you know. And Then, if there's a repair which is what it's going to be that faucet that was 250 bucks to replace that faucet the handyman turns this oh man, how did that happen? That shouldn't happen. Real estate said it was easy money. Those are some of the tricks.
Speaker 2:When they start responding to that, I'm like okay, this isn't going to be an owner that I necessarily want to work with. Or if they're like I, you know, I have a house that was built in the 1950s. It's the original carpet. I should probably replace it, but I think it can go another two years. And I know we've got cracked paint and everything. But can you manage this? No one else will rent it. And I'm like, well, it's because it's a piece of crap. Like I'm not. I'm not going to change the fact that your house is a piece of crap. You're the one that has to change that.
Speaker 1:Yeah.
Speaker 2:There's a reason you're charging Taj Mahal prices for a piece of crap, and there may be that's not going to work. Yeah, there may be management companies willing to take that on right, because, oh, they'll put the for rent sign on, and I know a lot of real estate people. But they'll take any and all listings, even if it's high price, because they can get phone calls off the signs right, get buyers leads and go that way and that's fine, that could be their thing. I'm like I would just much rather get this place rented quick. I don't want to waste my time, and so those conversations we can have them. I ask a lot about the property. If we've got a property that you know, we've got like seven others on there that we just added, that's, you know, just on the market and they're all empty and you're like I've got another one, I may be less likely to take that because that's not fair to them. Yes, you know, I'm like you would be my eighth. I'm struggling to rent these ones, so I don't even know what I'm doing wrong. I don't know what's the market, me or the problem, right, I don't know what to tell you, like you know, and so that may not be fair to you, like and I'm just transparent about it sometimes like I still like you think you would be transparent, would I? I would gladly be number eight and I'm just transparent about it. Sometimes like I still like you think you would be transparent, would like I? I would gladly be number eight and I'm like okay and uh. So those type of conversations.
Speaker 2:Then I just go through my process and I go through my tech stack and here's what this does. On this, we use a lot of technology and some of it so that you have the communication that you need, so that you don't have to call in the office as often to be like why is my place not renting? You're getting a weekly update. Here is the feedback we got from the people on the showings. Or if you had no showings, you had no, you know no leads on this.
Speaker 2:This property may be, you know it's probably too high price and that's a different conversation. It's been on them for a month. They don't know what's going on, but they have the strip system. It's a weekly update. And then like maintenance here's how this works and we just walk through the process. Here's you know we have $500 up to that Like, we're just going to do it. You're not going to have any say. And if they struggle with that, then that tells me like I mean I'm at 650 units, we run 200 work orders, we have a thousand tenants, 140 owners Like sometimes I don't have time to be like make a phone call hey, can I do this? $300 repair.
Speaker 1:Yeah.
Speaker 2:Just need permission, you know, and not only that, to try to get a vendor out there a second time, because the owners, through no follow-up phone, is rarely ever going to be able to answer the phone when you need to call and get the answer right. Right, and I'm no different. People try to get home. They're like, yeah, I was on the phone with 10 other people, so I'll call you back in two hours. By that point the vendor's gone. We have to just get stuff done to make that person happy. If you want to renew, do you want to minimize? And so here's our policies, here's what this looks like, and if they're okay with that, then we can just we sign them on and we do the best that we can and hopefully make them really happy. Yeah, so you guys really are full service property management, like you, the tenants, we facilitate all the maintenance. If there's evictions, we facilitate that. We facilitate the turns. Yeah, all the notice posts, the things. Yeah, we, we do it all.
Speaker 1:Wow, which I think is so great. And I think that people don't understand and that's what I always try and help people to understand whenever they want to get into rentals understand um, whenever they want to get into rentals, um and like okay, well, you know, are you?
Speaker 1:wanting to do short-term rentals, midterm rentals, long-term rentals, a mixture, um. And then you know, like, well, do you understand that? Like, if something breaks down, like you're the one that has to like, fix it? Um, you've got to, you know, get someone out there or fix it yourself, or whatever, and you're likely not going to be able to fix everything you know on your own. So you know, do you have a vendor list of people that you could reach out to? You know if the electric needs help or a plumber is needed, or whatever you know. So that's great that you then would take all that stress from them.
Speaker 2:That's. It's funny. Sometimes I'll talk to owners that they add and one of the reasons they'll look to talk to us is they can't get vendors out there, right. And then they'll see the invoice come through and they're like I caught that plumber three times. How did you get a hold of him? I sent him 20 work orders last month alone and I think that equaled about $7,000. And they're like oh, and I'm like, yeah, I can't say Plummer. I laugh because I love him, he's fantastic.
Speaker 2:And a friend was like hey, I need a good Plummer and I referred him to this partner. Plummer wasn't referred to return on his phone call and so I got pissed and I was like dude, I sent you my buddy. And he's like okay, I have to be honest with you, I'm really busy and I suck at returning phone calls, but I also don't want to piss you off. So next time just say hey, derek at net gain property management referred, referred me over, and I will return that phone call and get them taken care of. I'm like okay, that's fair. So then I'm like you're going to have to use my name. It's not an ego thing, he's really busy and I sent him enough business. He doesn't want to take me off, so so use my name and he will respond.
Speaker 2:If you don't you're going to hate him because he's not going to respond.
Speaker 1:Yeah, I love that. I'd say the same thing. I have built a network of like contractors electricians, plumbers, cleaners, landscapers, like all the things. And you know, I'll have clients that are like, well, I don't even know like who to reach out to, and I'm like, oh, I got a guy like here, you know, and I'll send them and I'm like but just tell them that Sarah sent you and they're like okay, and I'm like and it's, you know, exactly to your point.
Speaker 1:I'm like I'm getting nothing out of this, like I'm getting nothing in return except knowing that you're going to get taken care of and that person knows to take care of you, because I send them so much business like, especially my contractors, like they're just like Sarah, like you keep us in business, so like do not. Uh, you know. So make sure that you tell people that you know. Tell us that Sarah sent you, because you know it's the same as your plumber. He's like, they're like we don't want to piss you off. I'm like okay, well, just take care of my people and I won't be mad, it's all good.
Speaker 2:And it's funny, as we expanded up north trying to find new vendors, I'm like I know I'm a nobody up here. I'm going like I have this much business, do you? Do you want it or not? If you want our business, here's our system, here's how it's going to work and I can promise you about that, this much business. So it's funny like as I'm learning that other market and expanding up there, cause here I'm just like I'm going to leave it up there. I'm like please have mercy upon me. I'm this big down here, just please.
Speaker 1:I'll try to be right, I know, but it is. It's all about those relationships and you know, if this is not your business day in and day out and you're just trying to get into property management, it is difficult because you know you've got to build those relationships and it's got to be a, you know, a win-win for everybody.
Speaker 2:Yeah, I mean especially cause I mean midnight on a weekend or a holiday, you know something's going to go out a win-win for everybody, especially because midnight on a weekend or a holiday, something's going to go out. A lot of these have 24 hours to their risk and different things, but they still sometimes struggle getting out there in a timely manner. If they know if I'm calling at midnight, then we can call in a timely manner, and so they know if I'm calling at midnight then, uh, we could, we can call in a favor, and very rarely they're like. Sometimes they're like I really just can't and I'm like, okay, no problem, yeah, you built me out every other time, I will let you have this one.
Speaker 2:Go back to sleep, um, or they're in hawaii. It always seems like they're in hawaii at this point, always in hawaii, and I'm like I'm there last week at this point, you know, don't know why, and I'm like I'm there last week at this point, you know. So, yeah, those relationships to where you can call in a favor and then same, you know, same for them with us Like sometimes they're like I just need an extra day, or like here's what's going on, and you're like, nope, you've been there for me Like from day one, like we're good, do what you gotta do.
Speaker 1:Yeah. So now, if someone's listening and they're like, okay, hey, I want to get into this, but, um, I do not want to handle the day in and day out management of it, I just want to collect the passive income from it, um, you know how would they get ahold of you? And also, do you do this in any other state except Utah?
Speaker 2:No, I just do it in Utah. I'm not that crazy. The rules and regulations from cities and counties is enough. Crossing state lines is a bit too far, but I've got friends that have management companies across the country so they can still reach out and I can try to connect them to people that I know and trust and feel comfortable with them taking care of them.
Speaker 1:Yeah, that's perfect, it's the same as having a real estate license. I'm licensed here and in Florida, two totally different markets, two totally different like sets of rules and regulations. But yeah, like you know, I'll have people that'll be like oh, like, are you licensed in Colorado too? Like, can you just get like one license for, like, all of the United States? And I'm like, yeah, no, it's, it's very difficult and every state has their own, you know, regulations, and then every area within a state has its own things. So it's a lot. So I totally get that. But if someone wanted to reach out to you, either to work with you in Utah or to see if you had someone in their area, what would be the best way for them to reach out to you?
Speaker 2:Best way so you can reach out on my website netgainpmcom. N-e-t-g-a-i-n-p-m for property managementcom. Perfect, and then all the web forms that I can just fill it out. They come directly to my email and we just go from there.
Speaker 1:Yeah, I love that. And then do you have any socials or anything?
Speaker 2:Yeah, I love that so literally if I have to walk through stuff on video and I'm like, here we go, that's awesome.
Speaker 1:I love that. Well, I'll make sure that, um, every one of those things, uh, there's a link in the show notes to all of that. So you know, if someone's driving and they heard that and they did not get a chance to write it all down, um, it'll be in the show notes so that way people can get ahold of you, uh, and they can start following you on socials. And you know, especially, I mean I'm going to follow that TikTok page cause I want to see all the, all the things. I love it. Well, derek, thank you so much for taking time out of your busy day to come on here and just kind of talk about property management and how you got into it. I love what you're doing, love that you kind of fell into it and then created like this. You know this big thing. So I'm super excited for you and I can't wait to see where this all goes.
Speaker 2:Sounds great. I appreciate you having us. This has been a lot of fun.
Speaker 1:Yeah, absolutely. Thank you so much for tuning in. Hopefully you got as much out of this as I did. I found it fascinating to talk with Derek and also appreciated that he turned the tables on me. That rarely happens, so I love that. But please make sure that if you heard this and you got some value out of it, make sure that you're leaving a review. A five-star review obviously is most appreciated, and anything that you give in feedback is a gift. A five-star review obviously is most appreciated, and anything that you give in feedback is a gift, so we'd really appreciate that. Please make sure that you're sharing this with others, especially if you have people in Utah that are looking for property management or anyone that you know that is even considering property management. Send this to them and, finally, make sure you're following along so you never miss another episode. Thanks so much and we'll see you next time on Come to Find Out.