True Confessions of a Car Guy
Buckle up. This is the car business like you've never heard it before.
Hosted by John Gavin and co-hosted by Richard Luciano — two veterans with a combined 80+ years in the industry — True Confessions of a Car Guy pulls back the curtain on the wild, unfiltered world of automotive sales. The highs, the lows, the stories they don't put in the brochure.
John brings 40+ years of old-school wisdom. Richard brings 42 years of experience, East Coast roots, and a family background you don't ask too many questions about.
Alongside producer Bagi, they deliver the perfect mix of real stories, real laughs, and real guests who've lived it — whether you're a seasoned pro or just love everything cars, this show is for you.
True Confessions of a Car Guy
EP016: - Metrics Dealers Can’t Ignore -- John Gavin & Bagi
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In this episode we are joined by John Gavin & Bagi
Sponsored By: Zenzio AI
https://www.zenzio.com
Units and gross still matter—but they’re no longer the whole story. In this episode of True Confessions of a Car Guy, we break down the metrics today’s dealers can’t afford to ignore in the AI era. From lead response time and follow-up consistency to data quality, conversion signals, and where deals are actually being won or lost, we talk about what really moves the needle in modern dealerships. The tools have changed, the scoreboard has changed, and the dealers paying attention are pulling ahead—while everyone else is still arguing about yesterday’s numbers.