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In this episode of the DevOp Sauna, Darren Richardson and Pinja Kujala are joined by Magnus Sundset, who gives an in-depth look into the origins of IT service management and how the latest tools and principles will affect it in 2025.

Learn how mastering ITSM improves service delivery in your organization:

https://www.eficode.com/mastering-itsm-to-improve-service-delivery