Horizon Treatment Services
Welcome to the Horizon Treatment Services Podcast, where we delve into the forefront of alcohol, drug, and mental health services. As industry pioneers located in the Beloved Bay Area, CA - HSI is committed to empowering adults and adolescents through evidence-based programs, fostering a secure space for tackling substance use disorder and mental health challenges.
Join us as we explore cutting-edge strategies, discuss success stories, and share insights that propel individuals towards their full potential. From prevention initiatives guiding youth towards substance-free lives to community outreach initiatives promoting safer neighborhoods, HSI's interest and expertise extends beyond treatment, shaping a future where well-being takes center stage.
Tune in to stay informed, inspired, and at the forefront of transformative change with Horizon Services, Inc. www.horizonservices.org
Horizon Treatment Services
Safe Feedback In Behavioral Health
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Season 2 | Episode 2
The fastest way to lose trust in behavioral health is to ask for feedback and then do nothing with it. We talk with Remington Rainey, co-founder of Pulse for Good, and our own Eliseo Becerra about what it really takes to create safe, honest, anonymous feedback in substance use disorder treatment, detox, and sobering center settings where people are often in distress and power dynamics are real.
We dig into why kiosk-based surveys can outperform emailed links, how small design choices like star ratings support accessibility across cultures, and why anonymity is often the difference between “fine” and the truth. Eliseo shares concrete wins from Horizon Services: upgrades sparked by staff input, quality improvements driven by client comments, and stakeholder surveys that help partners like EMTs and law enforcement get smoother handoffs. We also unpack the discipline of closing the loop so clients and employees can see “you said, we heard” in action.
Then we geek out on the technology behind the scenes: sentiment analysis for open-text comments, automatic translation for multilingual communities, and how AI can reduce documentation burden so clinicians spend more time face to face with clients. We even explore safety-focused tools like wearable beacons and motion alerts, plus what strong vendor partnerships look like when you push for better care without burning out your team.
If you care about patient experience, employee engagement, and quality improvement in human services, share this with a leader who needs a better feedback loop, subscribe for more conversations like this, and leave a review with your biggest question about building trust through transparency.