P Venkatesh is in conversation with Ashutosh Karandikar and Annette Franz.

The banking world is on the move. Consumer demands and evolving technologies drive a revolution in customer experience (CX), leaving banks scrambling to keep up. To help you navigate this changing landscape, our podcast distills the critical findings from our latest in-depth report on the state of CX in banking. Join us for a thought-provoking podcast. 

Listen to the podcast to understand the nuances of:  

1. The current state of customer experience within the banking industry.
2. How emerging trends and technologies are shaping the future of banking.
3. Strategies for staying competitive in an ever-changing CX environment.  
4. Key insights on personalization, digital banking, and proactive customer support.

Why should you listen to the podcast?

Essential for anyone involved in banking, fintech, or customer experience, this future-focused discussion will enable your organization to build lasting customer loyalty. 

1. Gain a Competitive Edge: Understand the transformative forces in the banking world and how they will impact your organization.  
2. Actionable Insights:  Identify practical strategies to improve customer experience and differentiate services.  
3. Expert Analysis: Get insights from sought-after industry leaders on best practices and strategies for Banking CX's success.

“To understand the changing banking CX landscape, see it from the triad of forces: emerging technology, sectoral demand, and market infrastructure readiness. Ultimately, customer experience relies on the degree of embedded trust and transparency, and it is here that Banks have to do most of the work.”

~ Ashutosh Karandikar

“Along with tools, technologies, and trends that influence CX strategies for Banking, there are two essential aspects. Firstly, FIs must operate from the belief that employee experiences drive customer experiences. And, secondly, C-Suite leaders must take on the urgent responsibility for instilling and shaping a CX-positive culture.” 

~ Annette Franz 

Started in 2000, Maveric Systems helps global banking and fintech leaders accelerate business transformation through effective integration of domain, technology, future strategy and high velocity execution.

P Venkatesh is in conversation with Efi Pylarinou and Eswaran Swaminathan.

The wealth management industry faces challenges and opportunities in the current economic landscape. To optimize costs and pursue growth, firms should focus on modernizing their IT infrastructures to offer flexible solutions that can serve new markets and handle diverse asset classes. 

The industry is seeing shifts in client demographics, with younger and more female investors emerging. These new investors have different preferences and risk appetites, and they are growing interested in alternative assets and investments that align with ESG values. Wealth managers must adapt their offerings to meet these changing needs.

Technology plays a major role in the industry’s transformation. AI and digital channels can streamline customer journeys and empower advisors. Digital transformation is essential for firms that aim to stay competitive. Success will require finding the right balance between digital channels and personalized advisor engagement. 

The podcast highlights the dynamic nature of the wealth management sector. Firms that continuously adapt to market trends embrace innovative technologies, and carefully balance automation with human expertise have the best chance of maintaining a competitive edge.  

“Even with the tech stack complications and market volatility overwhelming the best in the business, there are unprecedented growth opportunities for the innovative organizations that embrace the tectonic demographic shifts, alternative asset classes, and emerging ML and Gen AI possibilities.”

~ Efi Pylarinou

“Winning Wealth Management firms will demonstrate abundance in two primary ways—relentlessly acquiring skilled talent that can manage and advise customers on newer WM possibilities and, secondly, leveraging technology that not only does market research and seamlessly handles customer communication but also keeps pace with addressing the changes in regulatory reporting.” 

~ Eswaran Swaminathan 

Started in 2000, Maveric Systems helps global banking and fintech leaders accelerate business transformation through effective integration of domain, technology, future strategy and high velocity execution.

P Venkatesh is in conversation with PJ Di Giammarino and Deepak Bhatter.

Regulatory focus intensified after the Great Financial Crisis, impacting the maturity profile of banks – large and small. As deep tech permeates, Fintechs emerge, data standards evolve, and regulators revisit operational standards, the industry faces a renewed granular focus on financial risk.

Listen to the podcast to understand:

1. Why are the shifts in Regulatory Realignment termed a Rude awakening? Integrating deep tech advances for Banks is not just about reshaping risk management but also redefining regulatory compliance and supervision – a reality that most are ill-prepared for. 

2. What are the top three priorities that C-Level Executives face daily? As banks face multifaceted challenges in adapting to regulatory changes, the key to navigating this landscape is to create a fresh understanding of compliance and collaborate with regulators, peers, and RegTech providers. 

3. Are the Compliance challenges structural or competency or an intent issue? Uniting various aspects of Regulatory Operations and successfully Implementing RegTech relies on an organizational culture that encourages real-time integration and transparency. 

“Since the term ‘RegTech’ was coined in 2011, we have come a long way. The sector is now a teenager, and not a toddler. While the appetite is high, much of RegTech's success will depend on how many parallel conversations we have with our partners, peers, and providers.”

~ PJ Giammarino

“RegTech is not a magic pill. The implementation success increases as our sector understanding deepens. It is essential to weigh the critical fronts for the various risk types – financial, non-financial, ML, or ESG – such as digital investments and fit-for-purpose infrastructure. Only then can banks make informed choices of the emergent technologies like AI, APIs, Cloud, or LCNC platforms. We are traversing exciting times.” 

~ Deepak Bhatter

Started in 2000, Maveric Systems helps global banking and fintech leaders accelerate business transformation through effective integration of domain, technology, future strategy and high velocity execution.

Since the 2007-08 market crashes, data lineage technologies are crucial to forewarn and create an environment where one prepares for the onrushing landscape changes. Listen to the podcast to 

1. The genesis of the importance of data lineage and the regulators’ shift from forbearance to penalties. 
2. Where do banks start and move across the vast range of regulatory reporting – front, middle, and back office? 
3.  How can data lineage tech ease regulatory pressures for the banks to do more product innovations, increase profit margins, and reduce operating costs? 

“Most past debacles, like the 2007-2008 crashes, happened because the available data wasn’t connected or trusted. Now, when the regulators feel that the FIs don’t have a good handle on their data or reporting, the industry needs to leverage data lineage to construct a well-architected sustainable ecosystem.” 

~ Phil Dutton

Started in 2000, Maveric Systems helps global banking and fintech leaders accelerate business transformation through effective integration of domain, technology, future strategy and high velocity execution.

In the first five months of 2023, 1.6B € in fines have been imposed due to violations of GDPR. This is more than 2019, 2020, and 2021 combined. As the scale, complexity, banking risk, and compliance costs rise, listen in to the podcast to: 

1. Understand how NLP, AI, and human expertise inextricably twine to reveal accurate regulatory interpretations.  
2. Deep dive into how banks must transcend the challenges to integrate the industry-best practices into their regulatory reporting platforms.
3. Meet the key players in the digital regulatory reporting ecosystem. Pick vital learning for banking teams to create conceptual buy-in and scope-align their change projects.  

“The challenge in regulatory reporting is that much knowledge resides in people's heads within the banks and doesn’t reach the tooling stage. RegTech leaders must provide all the assistance the banks need to make a safe interpretation as quickly, easily, and cheaply as possible.”

~ PJ Di Giammarino

For insights on Regulatory compliance, reporting, and RegTech, read PJ’s articles. 

Started in 2000, Maveric Systems helps global banking and fintech leaders accelerate business transformation through effective integration of domain, technology, future strategy and high velocity execution.

With market volatility, evolving geopolitical scenarios, and novel investment options, the wealth management industry needs hyper-personalization for its diverse clientele and unique goals. Cookie-cutter solutions don’t cut it.

Started in 2000, Maveric Systems helps global banking and fintech leaders accelerate business transformation through effective integration of domain, technology, future strategy and high velocity execution.