Guest
Seán Keane
Seán is the MD and co-founder of Service Economics. He’s led, grown and sold CX technology and consulting businesses, and has a strong background in Op Model design, technology and process. He’s led complex programmes and teams for companies like Davies Group, Ember and Capgemini on behalf of brands like RSA, Tesco, BUPA, The British Council, Thames Water, Disney Channel and HMRC.
He’s a certified Customer Experience Professional (CCXP), PRINCE2 qualified and practitioner of Systems Thinking based methods. He’s also pioneered the development of Digital Twins for Organisations (‘DTO’) in enterprise applications for Operating Model, Process & IT programmes.