%20.jpg)
The Digital Transformation Playbook
Kieran Gilmurray is a globally recognised authority on Artificial Intelligence, cloud, intelligent automation, data analytics, agentic AI, and digital transformation. He has authored three influential books and hundreds of articles that have shaped industry perspectives on digital transformation, data analytics, intelligent automation, agentic AI and artificial intelligence.
𝗪𝗵𝗮𝘁 does Kieran do❓
When I'm not chairing international conferences, serving as a fractional CTO or Chief AI Officer, I’m delivering AI, leadership, and strategy masterclasses to governments and industry leaders.
My team and I help global businesses drive AI, agentic ai, digital transformation and innovation programs that deliver tangible business results.
🏆 𝐀𝐰𝐚𝐫𝐝𝐬:
🔹Top 25 Thought Leader Generative AI 2025
🔹Top 50 Global Thought Leaders and Influencers on Agentic AI 2025
🔹Top 100 Thought Leader Agentic AI 2025
🔹Top 100 Thought Leader Legal AI 2025
🔹Team of the Year at the UK IT Industry Awards
🔹Top 50 Global Thought Leaders and Influencers on Generative AI 2024
🔹Top 50 Global Thought Leaders and Influencers on Manufacturing 2024
🔹Best LinkedIn Influencers Artificial Intelligence and Marketing 2024
🔹Seven-time LinkedIn Top Voice.
🔹Top 14 people to follow in data in 2023.
🔹World's Top 200 Business and Technology Innovators.
🔹Top 50 Intelligent Automation Influencers.
🔹Top 50 Brand Ambassadors.
🔹Global Intelligent Automation Award Winner.
🔹Top 20 Data Pros you NEED to follow.
𝗖𝗼𝗻𝘁𝗮𝗰𝘁 my team and I to get business results, not excuses.
☎️ https://calendly.com/kierangilmurray/30min
✉️ kieran@gilmurray.co.uk
🌍 www.KieranGilmurray.com
📘 Kieran Gilmurray | LinkedIn
The Digital Transformation Playbook
Your Digital Partner: Why Agentic AI Will Change Everything We Do
Ever feel buried under emails, alerts, and to-do lists that seem to have lives of their own? That productivity paradox—being frantically busy yet accomplishing little of real value—sits at the heart of our exploration into Agentic AI.
Google Notebook LMs agents tell the story for us.
TLDR:
- Self-directed artificial intelligence learns your patterns and anticipates needs
- Reclaims significant time by handling email management and scheduling complexities
- Functions as an intelligent information filter, cutting through digital noise
- Creates personalized learning experiences that adapt to individual learning styles
- Serves as a creative collaborator for writing, design, music, and other creative pursuits
- Enhances health management through personalized monitoring and preventative insights
Unlike traditional AI that passively waits for commands, Agentic AI functions as an autonomous collaborator. These self-directed systems understand context, reason independently, and take initiative toward achieving your goals without constant supervision. Through reinforcement learning and sophisticated language models, they develop the ability to adapt to new situations and devise creative solutions. The result? Technology that genuinely works for you rather than demanding perpetual management.
The practical applications are transformative across multiple domains. For productivity, imagine email agents that intelligently prioritize messages, schedulers that eliminate booking complexities, and systems that handle digital paperwork automatically—potentially reclaiming hours of your week for deep work. As information filters, these AI companions learn your preferences to deliver personalized content briefs rather than forcing you to wade through irrelevant noise, whether for news, research, or social connections.
The personalization extends further into education, where AI tutors analyze individual learning patterns and adjust delivery methods to match your specific style—visual, auditory, or kinesthetic. For creativity, they serve not as replacements but as digital muses, offering unexpected ideas or starting points while you maintain creative direction. In health and accessibility, the impact could be profound: from preventative health insights based on subtle biometric patterns to real-time assistive technologies that provide unprecedented independence for people with disabilities.
What would you do with a genuinely intelligent digital partner that understood your needs, preferences, and goals? How might it transform your productivity, learning, health, and home environment? The potential is extraordinary, but realizing it requires thoughtful implementation guided by strong ethical principles. Subscribe now to join our ongoing exploration of how emerging technologies can enhance human potential and create more fulfilling lives.
𝗖𝗼𝗻𝘁𝗮𝗰𝘁 my team and I to get business results, not excuses.
☎️ https://calendly.com/kierangilmurray/results-not-excuses
✉️ kieran@gilmurray.co.uk
🌍 www.KieranGilmurray.com
📘 Kieran Gilmurray | LinkedIn
🦉 X / Twitter: https://twitter.com/KieranGilmurray
📽 YouTube: https://www.youtube.com/@KieranGilmurray
You know that feeling right. It's not even lunchtime and you're just buried Emails piling up, calendar alerts going off constantly.
Speaker 2:Oh yeah, and the to-do list seems to have a life of its own.
Speaker 1:Exactly you feel busy, super busy, but then you look back and think did I actually achieve anything important today?
Speaker 2:That really hits home. It's that paradox, isn't it All this activity? But is it real progress? We end up just managing the chaos.
Speaker 1:Totally and well, that brings us straight into our depth dive today Agentic AI. Now, this isn't just your standard voice assistant. Forget that. We're talking about something well fundamentally different.
Speaker 2:Yeah, definitely a leap forward.
Speaker 1:Think of it more like an autonomous collaborator, a digital agent that doesn't just wait for your command. It understands, it reasons, it acts on its own to reach goals you set.
Speaker 2:That's the absolute key difference Traditional AI, it needs a prompt, step by step Agentic AI.
Speaker 1:It can actually take the initiative, takes initiative.
Speaker 2:How so Well. It learns your patterns, it starts to anticipate what you might need based on those patterns, and then it can handle these complex multi-step tasks without you needing to constantly, you know, check in.
Speaker 1:Okay, so it's more self-directed.
Speaker 2:Exactly Self-directed artificial intelligence. That's a good way to put it.
Speaker 1:And the core promise. Here it feels pretty revolutionary. It's flipping the script right Instead of us constantly managing the tech.
Speaker 2:The tech works for us.
Speaker 1:Yes, intelligence working for you. And it's not just simple automation, it's real agency Agency.
Speaker 2:Meaning.
Speaker 1:Meaning the ability to adapt, to face new situations, maybe come up with creative solutions, even learn and get better over time.
Speaker 2:And the way it gets that agency is fascinating. Often it's using things like reinforcement learning.
Speaker 1:Learning by trial and error.
Speaker 2:Kind of, yeah, learning what actions get it closer to the goal, or using these really powerful large language models. They give it that deep understanding of context, the ability to reason things through.
Speaker 1:Right. So our mission today really is to get under the hood, see how these agentic AI systems actually work.
Speaker 2:Understand their capabilities and, importantly, their limits too.
Speaker 1:Yeah, and figure out how we can actually harness this potential responsibly.
Speaker 2:It's about looking ahead, isn't it Picturing a future where this technology genuinely boosts our abilities, becomes a partner helping us live more focused, more productive lives.
Speaker 1:Absolutely. We're looking at this with a sense of real opportunity. Human ingenuity plus AI may be unlocking richer, more intentional ways to live.
Speaker 2:Okay, so where do we start?
Speaker 1:Let's tackle that universal pain point first time. That feeling, the day just vanishes. Agentic AI is often talked about as this personal productivity multiplier.
Speaker 2:A game changer potentially, especially when time and attention feel like the rarest commodities.
Speaker 1:So how does it help, how does it give us back that time and focus?
Speaker 2:Well, at its core, it promises to reclaim that time and mental energy by automating the drudgery.
Speaker 1:The repetitive stuff.
Speaker 2:Exactly those draining tasks that just fill up the day. By handling those, it frees up our you know cognitive bandwidth for the bigger picture stuff.
Speaker 1:Like email. I spend hours on email.
Speaker 2:Right. Imagine an email agent that doesn't just filter spam. It learns who's important to you, what topics matter. It could even draft replies to common questions based on how you've replied before.
Speaker 1:And flag the urgent stuff.
Speaker 2:And flag the truly critical threads that need your eyes on them pronto.
Speaker 1:Okay, that alone sounds amazing. What else?
Speaker 2:Scheduling.
Speaker 1:We all hate the back and forth right Ah yes, finding a time that works for three people across different time zones Nightmare Me.
Speaker 2:AI schedulers can go beyond just looking at calendars. They learn when you prefer to meet your usual work patterns. You just say find a slot for a quick sync next week, and it figures it out.
Speaker 1:It understands natural language.
Speaker 2:Yeah, and handles the time zone, complexity, finds the best fit without you needing to send 10 emails.
Speaker 1:And what about pure digital grunt work like data entry?
Speaker 2:Oh, huge potential there.
Speaker 1:Yeah.
Speaker 2:Agents could automatically pull info from different documents to fill out forms, update databases, basically take over a lot of that digital paperwork.
Speaker 1:So you add all that up. What's the real payoff?
Speaker 2:The payoff is potentially reclaiming significant chunks of time, not just minutes, maybe hours every week.
Speaker 1:And what do you do with?
Speaker 2:that time that's the key. You reinvest it in creative, problem-solving, strategic thinking, the kind of work that actually moves things forward, or, frankly, just having time to think deeply or recharge.
Speaker 1:It makes me think of Cal Newport's deep work eliminating the shallow stuff.
Speaker 2:Precisely Agentic AI could be a powerful tool for exactly that getting rid of the tasks that fragment our attention so we can focus.
Speaker 1:Okay, so task management is one thing, what about just information overload?
Speaker 2:Ah yes, the constant flood, News articles, social media it's overwhelming Leads to paralysis sometimes.
Speaker 1:Tell me about it. You feel like you spend all day consuming but not really absorbing anything useful.
Speaker 2:Right, and this is where agentic AI can act as an intelligent information filter, like a personal curator cutting through the noise.
Speaker 1:How would that work? Give me an example.
Speaker 2:Imagine a news aggregator. It learns what you actually care about, how much detail you want, and distills everything down into a concise, tailored brief, just for you.
Speaker 1:Wow, so no more wading through endless headlines that aren't relevant.
Speaker 2:Exactly. Or think about research. An AI assistant could monitor journals, reports, whatever sources you need.
Speaker 1:And just pull out the relevant findings.
Speaker 2:And highlight only this stuff that directly relates to your current project. Even social media Imagine an agent filtering out negativity, amplifying useful connections, maybe even nudging you to take a break.
Speaker 1:So staying informed, but intentionally, without drowning. It's like having a hyper-efficient researcher and comms manager combined.
Speaker 2:That's a great way to think about it. It really becomes a force multiplier for handling complexity in work and in life.
Speaker 1:Okay, give me some more everyday examples. How does this force multiplier show up?
Speaker 2:Let's say project management. An agent could take a complex brief, break it down into tasks, automatically, assign them based on who has the skills and bandwidth, even adjust deadlines dynamically if things change or roadblocks appear.
Speaker 1:That's pretty sophisticated. What about personal life?
Speaker 2:Travel planning Instead of just finding the cheapest flight. It learns you hate layovers. You prefer certain airlines. Maybe you like boutique hotels?
Speaker 1:And it suggests things based on that.
Speaker 2:Yes, and even suggests local activities based on your past interests. Takes the stress out of it.
Speaker 1:That would be incredible.
Speaker 2:Or even shopping, tracking prices on things you want, suggesting sustainable options if that's important to you.
Speaker 1:Automating reordering household stuff.
Speaker 2:Exactly Based on when you usually run out. It's like this background support system handling the logistics.
Speaker 1:You mentioned some IBM research earlier about efficiency gains.
Speaker 2:Yeah, they found. Organizations using AI tools saw efficiency jump by like 30 to 40 percent.
Speaker 1:Now that's companies, but it suggests individuals could see some more benefits.
Speaker 2:It strongly suggests that, yes, the potential for personal productivity gains is massive.
Speaker 1:So the big idea isn't just doing more faster, it's about offloading the routine, the overwhelming stuff.
Speaker 2:So you can focus your energy, your attention, on what really counts.
Speaker 1:Okay. So reclaiming time, filtering information, that's powerful, but it sounds like agentic. Ai goes deeper. It gets personal.
Speaker 2:That's the next big step. Absolutely One size fits all just doesn't cut it anymore in so many areas. Agentic AI offers this really exciting possibility of tailoring experiences, tailoring growth opportunities, making them fit us, our individual preferences, abilities, goals.
Speaker 1:So it's less like a tool and more like an intelligent companion In a way.
Speaker 2:Yeah, A companion for learning, for creativity, even for leisure, something that understands your specific style, what sparks your interest, what you enjoy.
Speaker 1:Moving from generic to custom designed, like a digital partner, anticipating what you need across different parts of life. Okay, let's dig into that, starting with learning and education.
Speaker 2:Right. So traditional education, great as it is, often has a standard structure, a set pace. Agentic AI allows for truly personalized learning paths. Imagine AI tutors, AI platforms that adapt on the fly, in real time, based on your strengths and where you might need a bit more help.
Speaker 1:So it's not just self-paced learning the AI actually understands how I learn best.
Speaker 2:Precisely. These systems analyze your performance. They spot patterns in how you grasp things.
Speaker 1:Where you're getting it, where you're stuck.
Speaker 2:Exactly. And then they build a learning pathway just for you, tailored to your specific needs, your learning style.
Speaker 1:Can you give me a concrete example? How would that actually look? Sure.
Speaker 2:Let's say you're learning Spanish using an AI platform. The tutor notices you keep messing up verb conjugations.
Speaker 1:Story of my life.
Speaker 2:So, instead of just moving on, it adjusts. It might offer extra explanations, but maybe in a different way a visual chart, an interactive quiz, a quick video.
Speaker 1:Tailoring the method too.
Speaker 2:Yes, and it gives you targeted practice just on those verbs, until it sees you've got it.
Speaker 1:Yeah, and it moves on. Okay, that sounds way better than just feeling lost and trying to keep up Like a tutor who's constantly tuned in.
Speaker 2:Exactly, and these platforms can use adaptive quizzes. They get harder or easier based on your answers. They can have interactive simulations for hands-on learning and, crucially, immediate feedback. It makes learning much more engaging, much more effective.
Speaker 1:So it helps if you're struggling, but can it also speed things up if you're getting it quickly?
Speaker 2:Absolutely yeah, and, importantly, it caters to different styles Visual learners get more diagrams. Auditory learners get more audio. Auditory learners get more audio. Kinesthetic learners get more interaction.
Speaker 1:And this isn't just for school subjects, right? You mentioned professional development.
Speaker 2:That's right. It's huge for upskilling. Think tailored training modules for specific job skills, resources targeted at your career goals. Even simulations of workplace scenarios to practice in a safe space. Even simulations of workplace scenarios to practice in a safe space. It really turns learning into this ongoing, lifelong thing that adapts as your interests and career demands change.
Speaker 1:Like a personal career coach and skills platform rolled into one.
Speaker 2:Okay, shifting gears a bit Creativity. How does AI fit in there? Isn't that uniquely human? That's a great question, and it's less about the AI being the creator and more about it being a virtual muse.
Speaker 1:A muse how.
Speaker 2:Helping you break through creative blocks, offering unexpected ideas. Think of an AI writing assistant. Maybe you're stuck on dialogue. It could suggest options that fit your character's voice.
Speaker 1:Or plot points.
Speaker 2:Or plot points, narrative arcs, even just alternative ways to phrase a sentence you're struggling with. For visual artists, it might propose new design elements, suggest color palettes.
Speaker 1:Things you might not have thought of yourself.
Speaker 2:Exactly or generate layout options based on your initial sketches.
Speaker 1:That could definitely help break inertia. What about music?
Speaker 2:AI music tools are getting really interesting. They can analyze your taste, the kind of mood you're going for, and generate original soundscapes, maybe not a finished piece, but a starting point, an inspiration Is it a prompt generator for music. Sort of Same for design platforms, recommending font pairings, suggesting concepts that match your aesthetic.
Speaker 1:So the key is it expands possibilities but doesn't dictate. The human is still in charge of the vision.
Speaker 2:Absolutely. It's collaboration, synergy. The AI offers a starting point, a sketch, a draft, a melody. Then the human refines, it adds the unique perspective, the emotion, the artistry.
Speaker 1:It's a partnership, then AI handles maybe some initial heavy lifting or idea generation and the human brings the soul.
Speaker 2:Beautifully put and, over time, as the AI learns your creative process better from working with you.
Speaker 1:It becomes an even better collaborator.
Speaker 2:Potentially yes.
Speaker 1:Yeah.
Speaker 2:Making the process maybe more efficient. Let's prone to those frustrating blocks.
Speaker 1:Okay, productivity learning, creativity check. What about just kicking back our downtime entertainment leisure?
Speaker 2:Well, in a world with just so many choices endless streaming, books, games it's easy to feel overwhelmed. There too, the paradox of choice.
Speaker 1:yeah, Spend more time choosing than enjoying.
Speaker 2:Right. So agentic AI can be your highly personalized guide here, curating experiences that match your taste, maybe even your current mood.
Speaker 1:Like a super smart recommendation engine. Is that it?
Speaker 2:It's more than just people who watched X also watched Y. Think deeper personalization. People who watched X also watched Y. Think deeper personalization. Maybe the AI knows you like intense thrillers during the week, but prefer lighter stuff on Sundays. Oh, okay. Or it curates based on time of day or even, perhaps, your inferred emotional state. And then there's interactive storytelling.
Speaker 1:Where the story changes based on your choices.
Speaker 2:Exactly, but dynamically adapted by the AI, making it feel much more immersive and responsive.
Speaker 1:That sounds cool. Any other examples?
Speaker 2:Imagine an AI companion that doesn't just suggest a movie but builds an experience around it, organizes a virtual watch party with friends who like similar films.
Speaker 1:Creates a themed music playlist for beforehand.
Speaker 2:Yeah. Or provides interesting trivia or discussion points yeah, it elevates the whole experience.
Speaker 1:That's taking curation to a whole new level.
Speaker 2:And with interacting narratives, the AI is almost co-creating the story with you, based on your decisions. It makes you an active participant, not just a passive consumer.
Speaker 1:So it shifts from scrolling and consuming to interacting and tailoring.
Speaker 2:Exactly, and the more you interact, the better it gets at understanding your subtle preferences. It refines its suggestions, making sure your leisure time feels genuinely fulfilling, because you're consistently finding stuff that really clicks with you.
Speaker 1:Cutting down the scroll time, maximizing enjoyment Okay, I like the sound of that. So we've covered a lot of groundwork learning, creativity, fun. Let's move to something really crucial health and accessibility.
Speaker 2:Yes, and this is where agentic AI has the potential to be truly life-changing for many people revolutionizing health management, breaking down barriers.
Speaker 1:Creating more proactive, personalized ways to stay well.
Speaker 2:Exactly, and making things more accessible, more inclusive.
Speaker 1:Okay, let's start with health you mentioned. It goes beyond just tracking steps.
Speaker 2:Way beyond Picture an AI agent analyzing your sleep stages not just duration and giving you concrete tips to improve sleep quality.
Speaker 1:Based on my actual sleep data.
Speaker 2:Yes, these AI-enhanced monitors are moving from just recording data to providing intelligent insights and actionable advice.
Speaker 1:So smartwatches, fitness trackers, but smarter.
Speaker 2:Precisely. Plus wearable diagnostics tracking more indicators. Mental health apps offering tailored support. The AI learns your unique body and mind.
Speaker 1:Give me a specific scenario. How would that play out?
Speaker 2:Okay, imagine your AI health assistant. Linked to your wearable. It tracks activity, heart rate variability, maybe subtle stress indicators. If it spots a pattern, maybe your stress response is consistently high or some metric deviates from your baseline. It doesn't just log it, it alerts you. And suggests what to do, and suggests specific things based on evidence and your history. Maybe changes to diet, exercise tweaks, prioritizing sleep proactively.
Speaker 1:So it's helping with prevention, not just reaction, early detection.
Speaker 2:That's the goal empowering you with information for better long-term health choices. And this proactive idea applies to mental well-being too.
Speaker 1:How does agentic AI help with mental health? That seems delicate.
Speaker 2:It is, and it's about support, not replacement of professionals. Ai apps can offer personalized meditation routines based on your stress levels. Right now.
Speaker 1:Or CBT exercises.
Speaker 2:Exactly Interactive Cognitive Behavioral Therapy exercises, mood tracking to help you identify triggers. It's like having immediate, accessible support.
Speaker 1:Suggesting mindfulness maybe.
Speaker 2:Suggesting mindfulness techniques, calming exercises and, crucially, if it detects persistent negative patterns, it might gently suggest seeking professional help.
Speaker 1:Okay, so first line of defense, promoting a more holistic view of health, physical and mental together. What about accessibility? That sounds hugely impactful.
Speaker 2:It really is. Agetic AI can genuinely level the playing field for people with disabilities by dismantling barriers.
Speaker 1:We're talking advanced speech-to-text visual recognition.
Speaker 2:Exactly Think, real-time. Highly accurate speech-to-text for someone hearing impaired in a meeting, or image recognition describing surroundings for someone visually impaired.
Speaker 1:Reading signs identify objects.
Speaker 2:Yes, making navigating the physical world much easier, fostering independence.
Speaker 1:That's incredible, just enhancing everyday interactions.
Speaker 2:Absolutely, and it goes further, personalizing accessibility settings. The AI learns your perfect font size, screen contrast, preferred navigation method.
Speaker 1:And adjusts interfaces automatically.
Speaker 2:Across different devices and platforms. Think about the impact in education in the workplace. Equal access to information, equal opportunities.
Speaker 1:That is profound, Using tech to build a genuinely more inclusive world. Okay so health accessibility. What about our actual living spaces?
Speaker 2:Smart homes, Right taking smart homes beyond just voice commands for lights.
Speaker 1:To a home that actually learns you.
Speaker 2:Exactly Learns your routines, your temperature preferences, lighting for different activities, and adjusts automatically, proactively creating the ideal environment without you even asking.
Speaker 1:So the house anticipates your needs.
Speaker 2:That's the idea. These agents integrate with all the smart devices thermostats, cameras, energy systems, creating this seamless ecosystem for comfort, efficiency, safety.
Speaker 1:What are the practical upsides beyond just comfort?
Speaker 2:Big ones Energy efficiency, for instance. The agent monitors usage, optimizes heating and cooling based on weather occupancy.
Speaker 1:To suggest ways to save energy and money.
Speaker 2:Yes, leading to cost savings and a smaller environmental footprint.
Speaker 1:That's definitely compelling.
Speaker 2:And don't forget accessibility, again, for seniors or people with mobility issues. Voice control powered by these agents can manage almost everything at home.
Speaker 1:Locking doors, adjusting blinds, appliances.
Speaker 2:Giving them much greater safety, independence and autonomy in their own homes.
Speaker 1:So it's all weaving together Health monitoring, accessibility, smart energy use all integrated into the living space.
Speaker 2:Making the environment truly attuned to the individual. That's the vision. Not just smart, but human-centered.
Speaker 1:Okay, let's try and pull this all together. We've covered a massive amount of ground in this deep dive Agentic AI, touching everything from productivity.
Speaker 2:Creativity, learning.
Speaker 1:To health, accessibility, even our homes.
Speaker 2:And the common thread, as we've seen, is this ability to learn us, anticipate our needs and act autonomously.
Speaker 1:Giving us back time, helping us focus on what really matters.
Speaker 2:But, and this is crucial alongside all this potential comes responsibility.
Speaker 1:Absolutely Responsible development is key, thinking about ethics, data privacy, mitigating bias.
Speaker 2:Ensuring these powerful tools are truly partners, not disruptive forces. We need to be thoughtful about how we adopt them.
Speaker 1:So the outlook feels optimistic, but cautiously so Embracing agentic AI thoughtfully.
Speaker 2:Could lead to a future where technology genuinely enhances the human experience, helps redefine what a fulfilling life looks like.
Speaker 1:So, as you, our listener, think about everything we've discussed. Maybe consider this final thought If we guide these powerful tools with care, with strong ethical principles, how could agentic AI truly help us reimagine our potential? How could it help create a world where everyone has a better chance to thrive, to innovate and, well, to live a genuinely better life?
Speaker 2:It's a powerful question to reflect on. The potential is certainly there.