
Game Changers Podcast by Synextra
Uncover the secrets of pioneers making a difference in their field. A mix of entrepreneurs, leaders and creative professionals, they’re united by one purpose – to change the game.
Definition: Game Changers –
‘an event, idea, or procedure that affects a significant shift in the current manner of doing or thinking about something.’
Whether it’s in tech, business, philanthropy, or elsewhere, each guest has a proven record of doing things differently. The Game Changers push their industries forward and shape new areas of society – and this podcast finds out how they do it.
Throughout these deep dives, you’ll be inspired by stories of how they make an impact, and how they stand out from the crowd.
Subscribe to the channel to learn how to become a Game Changer in your own industry.
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Game Changers Podcast by Synextra
The key to excellent customer service | Sucheet Amin
Sucheet Amin, solicitor turned tech entrepreneur, sent waves through the legal space with the development of his mobile application, inCase™. Working as a solicitor in the legal sector, Such observed the breakdown of communication between clients and legal professionals first hand, often caused from a long winded paper trail. Isolating the problem spanning far and wide in the legal sector, Such saw the need for a change…and inCase™ was born.
Such has changed the game when it comes to the legal sector, developing a higher understanding of what customer service excellence truly means, and how it may be the very thing holding back your business from truly thriving.
Embracing technological developments, truly putting the customer experience first, a thirst for innovation, and the determination to get the job done, Such sits down with Chris Piggott to share his cocktail to success.
#entrepreneur #solicitor #customerservice
Chapters:
0:00 Introduction
2:19 Who is Sucheet Amin?
3:18 The draw of the legal sector
8:00 The journey to qualified solicitor and how it’s changing
10:10 What is a Game Changer?
12:25 Challenging the status quo
17:37 The origin of a game changing idea
22:15 What is inCase and how has it revolutionised law firms?
34:47 Bleeding-edge development based on customer requirement
37:49 The ups and downs of inCase's growth journey: Navigating the challenges of innovation in a competitive market
46:20 The numbers: Defining success
49:38 The importance of celebrating the small wins and focusing on the journey, not the destination
55:43 Technology in law: Increasing productivity or taking people’s jobs?
1:08:11 Is it possible to ensure and maintain a human element, and personal connections between lawyers and clients with accelerated technological advancements?
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