In conversation with Habitat's Paula Chin, Robert Ferrara, president of the Ferrara Management Group, shares invaluable insights from managing a devastating fire emergency at a Peekskill condominium that displaced 16 unit owners for over two years. Through his firsthand account of the crisis and recovery process, board directors will learn crucial strategies for emergency response, insurance coordination, and resident communication during catastrophic building events.

Ferrara emphasizes the importance of fostering a team-oriented approach between management, board, staff, and residents during a crisis. His experience demonstrates how proper preparation, clear communication, and collaborative problem-solving can help a community navigate even the most challenging circumstances.

How To Run Your Building: For Co-ops and Condos