Psychological safety & accountability | Coralie De Robert

Psychological safety and accountability are the key ingredients to a successful, high performing team according to Coralie De Robert, Director of Account Management at G2. 

With 7 years of experience in tech sales working for companies such as Peakon, Salesloft, Lonescale and now G2, Coralie is one of the most self aware managers I’ve ever spoken to who is constantly looking to better herself and her team. 

In this episode we discuss how to create a psychologically safe environment, boundaries as a leader, moments where she’s got it wrong, transparent feedback and accountability.

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Chapters

• 0:41 What is psychological safety?
• 4:53 Being respected and vulnerable as a sales leader
• 8:21 Transitioning from being an IC to managing your peers
• 10:33 Coralie’s mistake with giving feedback and not creating a psychologically safe environment
• 14:32 A time where Coralie didn’t feel safe - returning to work after maternity leave
• 19:12 Managing internal politics- how much should a leader be involved?
• 22:58 Why is fostering a culture of accountability integral for running a high performing sales team?
• 27:03 If things aren’t working and you don’t change what you’re doing, that is the definition of insanity
• 28:25 How transparent are you with your team and what exactly are you sharing?
• 33:58 Questions to ask in the interview process to uncover whether they will embody accountability?
• 37:00 What is Coralie not great at?
• 37:38 I will never treat anyone the way I was treated then