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Omnichannel
Omnichannel is a podcast for entrepreneurs and quiet powerhouses who lead with meaning, presence, and depth.
Hosted by Dominika Legrand, this show explores how to communicate, build, and lead across every channel of your being.
Not through tactics.
Not through pressure.
But through truth, resonance, and the courage to meet people where they are.
Each episode invites you into deeper clarity, stronger identity, and more meaningful impact, the kind that comes not from influence, but from integrity.
If you’re a builder of humanity, a leader of depth, or an entrepreneur with a quiet but undeniable pull…
Welcome home!
Omnichannel
How to Diffuse Conflict Without Losing Yourself
Conflict doesn’t have to end in frustration, resentment, or someone “losing.”
In this video, I take you behind the scenes of a real client situation where pushback could have turned into a full-blown conflict — and show you exactly how I resolved it using my Human-to-Human approach.
You’ll learn how to defuse tension, protect relationships, and hold your standards without being pushy, angry, or abandoning yourself.
What we cover:
00:00 — Introduction to Human-to-Human Defusing
02:53 — Navigating Conflict with Empathy
05:49 — Finding Common Ground in Collaboration
12:00 — The Balance of Self-Representation and Collaboration
By the end, you’ll know how to:
- Turn resistance into collaboration
- Create understanding without self-abandonment
- Lead with empathy while still protecting your boundaries
- Maintain trust in high-stakes client or team relationships
Join the Art of The Approach here: https://www.dominikalegrand.com/art-of-the-approach