Another Grooming Podcast
Step into the world of dog grooming with "Another Grooming Podcast," the podcast that combines education and entertainment in a fur-tastic way! Join our team of four certified master groomers, Nathan and Kathlena Austin, Juan Rivera, and Kat Greaney, each with over 16 years of experience, as they share their expertise, trade funny stories, and take you on a journey through the dog grooming world.
Whether you're a seasoned pro looking to deepen your knowledge or a pet lover curious about the groomer's life, our podcast has something for everyone. Discover grooming tips, breed-specific insights, and customer service secrets, all delivered with a dash of humor and a lot of heart.
Tune in, laugh along, and unleash your grooming potential with "Another Grooming Podcast"!
Another Grooming Podcast
This, That, and the Other Thing
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
This week, we argue whether you turn the AC up or down. We learn about the Kerry Blue Terrier, recap CaliGroom Central, discuss booth and table rental, and late/cancellation fees.
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SPEAKER_00It only gets hot for me in one.
SPEAKER_02Oh my god.
SPEAKER_00Oh my goodness.
SPEAKER_02Okay, are you ready? You're the host.
SPEAKER_05I'm ready. I'm ready.
SPEAKER_02You're the host. You got it?
SPEAKER_05Who's the host? You. I'm ready. Okay, I'm ready. Hello, and welcome back to your favorite podcast, another grooming podcast. I'm Nathan Austin.
SPEAKER_00I'm Katie Austin.
SPEAKER_05I'm Juan Rivera.
SPEAKER_00I'm Ronnie Rivera. And I'm Kat Grainy.
SPEAKER_05Huzzah!
SPEAKER_00We actually really did that one. Yep. Good job. I was a little worried about it.
SPEAKER_05You think we're ever gonna not celebrate that we made said some words correctly?
SPEAKER_02Where's the funny? We gotta take our little accomplishments, okay?
SPEAKER_07Yeah. This is only our 94th episode. So you think we have it down by now. We changed things up.
SPEAKER_02We just got to uh 20. Oh, when's we should do something special for our hundredth?
SPEAKER_07I already wrote it down, it's July 27th.
SPEAKER_02Oh, okay.
SPEAKER_05Well, we uh when we just hit 20,000 um followers on Facebook.
SPEAKER_00Wow.
SPEAKER_05God, it wants me to log into Facebook. I'm like, I don't know what my Facebook login is.
SPEAKER_07I know my face just says everything for me now on my Facebook.
SPEAKER_02Yeah. I was like, I gotta look on here.
SPEAKER_05I think so. Today we're gonna start off with a uh a would you rather, right?
SPEAKER_07No, no, they're just opener questions, they're not would you rather?
SPEAKER_00Oh don't follow the board.
SPEAKER_07Don't follow the board.
SPEAKER_00Sorry, I just wrote I should have just wrote opener. Sorry.
SPEAKER_07Okay, so Ronnie and I always get into it whenever this comes up. Do you turn up or down on the AC?
SPEAKER_00Wait, what do you mean?
SPEAKER_07Like so like say let's say it's it's too cold. Let's say the house is at 73. Okay. And you want it to be colder.
SPEAKER_06You turn it down.
SPEAKER_07Do you turn it up or do you turn it down? We turn it down. Turn it down.
SPEAKER_06Turn it down. I say turn it down. Do you say turn it up then?
SPEAKER_07Yes, because you need it, you need to turn it up to it for it to go down.
SPEAKER_00I understand what you're saying. No, you don't. But you press the down button.
SPEAKER_06You press the down, it's 70, and you go, we have a nest that goes click, click, click, click, click, and you get the numbers go down. Yeah. So you're saying you're dropping the topic. I'm saying like ramp it up. But if you want to turn it down, yeah, exactly.
SPEAKER_07Well, that's that's the cool that's the question. Because the question the question's always, I was like, oh, can you turn up, can you turn up the AC? And he was like, Do you want it to go hotter or do I want it to go colder? And I was like, I want it to go colder.
SPEAKER_00So I'm like, you want me to turn it down to the code? You want to do turn the power up and then turn it, but I say turn it down. I say turn it down.
SPEAKER_02Because you're turning the temperature down to make it colder.
SPEAKER_00And I usually click the down button. So I say turn it down. Yeah. Uh-huh. But I do know what you're saying. If like, so if I'm in the car and it's like too uh like the the I think the car is different because it has different speeds, right? For how like like up to five speed, and if it's like too cold, I'm like, can you turn it down a little bit? And I mean turning so it's not so powerful.
SPEAKER_07That's the question. Whenever it gets cold in the house, I was like, ooh, can you can you can you turn it up? And it's like, wait, I think that's what it is because it's when it's too cold. Do you turn it up or down? Yeah.
SPEAKER_05I think that's well that you just threw me for a loop because I was sure of my answer. But then when I'm in the car, I'm like, oh, when it's too cold, I'm like, oh, turn the AC down. We're not talking about the car.
SPEAKER_06We're talking about the house. We're talking about the house. Yeah, but why is this takes place? Where this takes place. If we're talking about the car, that's different.
SPEAKER_07No, I'm talking about when it's cold and you need to turn it down because it's too cold. You don't turn it down, you turn it up. So I recently learned how the AC.
SPEAKER_00I know what you're saying. So the car for me is very that if it's if I'm hot, I'm like, turn it up, turn up the AC, it's not high enough.
SPEAKER_05So recently I learned how the AC, I was talking to my AC guy, and out he's he like corrected me. He's like, you actually don't change the the AC doesn't turn on more or less, or like he's like, it's just either on or off and how often it is for houses. So you can't really like turn up or down an AC.
SPEAKER_00You can just like change the temperature.
SPEAKER_05The temperature that it turns on or turns off. And um so when I think of it like that, I'm I I I don't know. When I'm in the house, I'm like, oh, it's it's cold and wait, if it's cold in here, I'm like turn it up. Turn the heat up. I don't know. I think I use it interchangeably when I think about it. Like it doesn't, I know it does it isn't right.
SPEAKER_02So I don't have an AC in my house, so I don't have the C ceiling fans.
SPEAKER_00I don't have an AC either, but if we have our like if we have our little like window guidance, all our ACs are in our garage right here.
SPEAKER_07But when it gets too hot for the podcast, do you I think that's that's why I wrote it down because I was like, because it was cold. I was like, oh, you turn it up, it's like, wait, turn it up or turn it down. I was like, I don't know, make it less cold.
SPEAKER_00Yeah. I always make it warmer or make it colder. So the car, the car for me is where that makes the most sense. So turn it down in the car, yeah. Because you it does have different variable speeds and how fast the fan is pushing the cold air at you.
SPEAKER_05What you're talking about too, because if it's too cold, I would be like, oh, turn it down, right? Turn down the AC.
SPEAKER_00The speed of the fan, because it's pushing at you too hard.
SPEAKER_05I'm talking about in the house.
SPEAKER_00Oh, in the house, sorry. Yeah, if it if it's too cold, yeah. No, if it's too hot, I would say turn it down.
SPEAKER_05But if it's cold, I don't know.
SPEAKER_00Now I'm confused. No more views.
SPEAKER_05How come I never knew I was so confused by this? But you but when you say it, the other person always understands.
SPEAKER_00Because they feel the same thing.
SPEAKER_05I think it's because Ronnie's a very he's like a stickler for a certain very literal. So he hears something and he doesn't think it's right, he's like, no.
SPEAKER_06But we help. Exactly. Nathan, you understand. Okay, how do you say it? No, yeah, it would be like if it was cold and I wanted it to if I wanted to be colder, I would say turn it down. And if it was cold and like from 68 to 70, because that's where we keep our house at, it'd be turning it up to 70 if you wanted it to be warmer.
SPEAKER_07But if I'm cold and I'm like, oh, it's too cold, turn it up. Like that's you could also talk about what are you talking about?
SPEAKER_05Are you talking about heat? You could be like, oh, turn the heat up, or you could be like, oh, turn the cold up, you know?
SPEAKER_00Yeah, it can go in.
SPEAKER_05Those can be mean opposite things.
SPEAKER_00But I feel like you would take context clues, right? Like, oh, turn it up. You know, if you're like grabbing your arm.
SPEAKER_05I think that's what a lot of people do, but Ronnie's like, fuck that.
SPEAKER_00We take all the components.
SPEAKER_06Everyone was on the car thing. You take your own, sorry. No, everyone agreed with me until that car thing, and now Juan's like holding on to it, like, oh no, because it's also made. He's using the car as a scapegoat. I don't like it.
SPEAKER_07Because we know whenever it's hot and you're like, oh, it's too hot, turn the AC down. Like, that makes sense. But I think it's the up when it's too cold, or is it do you turn it up or you're turning it? That that wasn't gonna be well.
SPEAKER_06If it's too cold and you're turning it up, obviously you want it to be warmer, but we never turn on the heater. It literally goes from 68 to 70, 71. Like that's that's the range of our household. Like, yeah, 71 is still a little too hot sometimes.
SPEAKER_05Yeah, I think so too. I like 69.
SPEAKER_06Yeah, shocker.
SPEAKER_05As a temperature, that's my favorite. Okay. No, really, though.
SPEAKER_06Yeah, ours is 68. Oh, 68 and 30. Ours is always 68.
SPEAKER_07Yeah, because an odd number, I mean, I guess for 69. I agree.
SPEAKER_00I I hate odd numbers unless it's a five. Exactly.
SPEAKER_06That's the only acceptable one.
SPEAKER_00If I yeah, because it's not the volume.
SPEAKER_05I thought you 69 because of the joke or because of uh the sex position, but that's just honestly, I've never thought of it like that until until just now.
SPEAKER_00Yeah, just this very moment.
SPEAKER_05I just like the temperature.
SPEAKER_04God.
SPEAKER_02Okay, so I'm looking, I'm looking for a new car because my car died. It's dead.
SPEAKER_07Oh, it's dead, dead?
SPEAKER_02And uh I'm very offended by the prices on some of the cars because they're not even numbers. It's crazy. I was like, no, I will not buy this car unless I can get it to an even number, and I'm not going up, so we gotta go down. Car prices right now are insane. Yeah, yeah. I'm depressed about it, so let's not talk about them.
SPEAKER_05It's crazy how before the pandemic it was so much cheaper. Yeah.
SPEAKER_07Car payments.
SPEAKER_02I think we bought our Tesla.
SPEAKER_05We have a Tesla and we bought it for like less than 50,000, and now they're like 70, 80, 90, 100,000 or like a new one, you know, but you could buy a used one for pretty cheap. The Teslas at least cheap. Teslas you could buy cheap right now because they're like the new Prius. There's so many of them, and there's so many used ones that they're but then you have to like, you know, drive a Tesla if you're not with that, you know? Yeah.
SPEAKER_07Anyway. Anyway, anyway. I have another question.
SPEAKER_02Okay.
SPEAKER_07How do you guys feel about when people uh combine their experience on their website? So, like, for example, like this podcast is hosted. We have over 80 years of experience.
SPEAKER_02Oh yeah.
SPEAKER_07That pisses me off. Yeah, that's weird. Like, why like that doesn't mean that it's like we add each other's experiences to make 80 years of grooming experience. We all have 20, right?
SPEAKER_05Well, my thought is like, damn, you need to retire.
SPEAKER_00What are you doing? I feel like we've done that for like funsies because obviously, like Kat, Nathan, and I have we all work at the same salon and together we have over 60 years. Well, we're all approaching. Is that on your website? No, it's not we're all approaching ours says over 20 years of experience.
SPEAKER_05I think we're all approaching 20, so that's eight, yeah, that's 80 years.
SPEAKER_02Also, not just us, if we combined like all the rest of them, you know, Ashley adds another 10 years, uh, the other ones, you know, three to five years.
SPEAKER_00No, see, my thing just says with over decades of experience.
SPEAKER_05With over decades. Because you're old.
SPEAKER_00Because before, when it was just the three of us, I think it said like a certain amount because we all started relatively around the same time. But now we have like a couple of baby groomers and people that have only been grooming a couple years, and so then it feels weird to you know what I mean. The lump of men together. Yeah. Everyone here with over, you know what I mean. Or three of us with over 20 years of experience.
SPEAKER_05Yeah, so if you do that, don't do it, don't do it. Because one doesn't like it.
SPEAKER_00Yeah, that's a that's an early one ramp for y'all.
SPEAKER_05Choose the highest year and then just say that.
SPEAKER_07Over 20.
SPEAKER_05Yeah. Yeah, because at some point you're like ill. Yeah.
SPEAKER_02Yeah. When you start, are you creeping up on age?
SPEAKER_05You're like, no, I when I when you said 80, I was like, ugh. Why are you grooming?
SPEAKER_00But but also Hey, we might have some 80-year-old groomers on here.
SPEAKER_05Let's not be rude. Not 80. I'm sorry. If you're 80 years old and you're grooming, I wish I hope I I feel a little sad because um grooming is a hard job and you shouldn't be having to do it.
SPEAKER_00Unless you're just doing it for funsies or you're a breeder or something.
SPEAKER_05Yeah, if you're doing it for fun, breeders is different and doing it for fun is different. But if you're like professionally grooming dogs every day at 80, I'm like, damn, I feel bad. But what time is retirement now? It's 65, 66, I think you get it. Whenever you can afford it. Well, when it's time for us to retire, it'll probably be 80.
SPEAKER_07So you know never, never, but that's 80 year olds, not 80 years of experience.
SPEAKER_00Oh, true that. That's true. Good point.
SPEAKER_05Because that means you I mean you're 100.
SPEAKER_0095 at least.
SPEAKER_05The youngest you'll be is like 10, right? To start grooming like at the parents' shop or something. So I mean, yeah, you have to be 90. Die already. Damn.
SPEAKER_03Geez.
SPEAKER_05My kids are always like, you're gonna live till 100. And I'm like, I hope I mean, I I hope so, maybe.
SPEAKER_00Maybe maybe it depends. It depends on the quality of life.
SPEAKER_05Yes, if I'm just like just sitting in a chair and can't move or sp or anything, you know. I'm like, damn.
SPEAKER_00Going back to I was gonna make the a joke about the kids and be like, my kids already have 13 years of grooming experience. From exposure. Yeah, I'm just kidding. They have it. Although uh we have a teenager now, which is crazy.
SPEAKER_05Yeah, it's crazy how he gives me so much more attitude now.
SPEAKER_02Just from that yesterday to today?
SPEAKER_05No, I mean just in the last it's it's happened in the last few months.
SPEAKER_00In the last yeah, the last few months. I mean, he's still a really good kid, but yeah, you can just tell he's more he is a little bit quicker to anger than he used to be or being annoyed.
SPEAKER_05Yeah. I'm like, hey, bud, what are you doing? He's like, do it. Yeah, like I'm just asking what you're doing.
SPEAKER_07Like, shower again, okay? Yeah, seriously. I hated showering when I was young until I became until I came of age. Yeah, and I left showering.
SPEAKER_05Showering is the best.
SPEAKER_00He'll come home and be like, Can I take a shower?
SPEAKER_05He'll be in the shower though, and he'll get out and his hair is like still greasy. I'm like, oh my god. At least, at least wash.
SPEAKER_00Yeah, and you're gonna be in there for an hour.
SPEAKER_05Like the least you can do is wash your complete body. You're disgusting.
SPEAKER_06He was giving himself a show bath. Not the face, just the ladies and the other bit.
SPEAKER_05And I've been telling him, you know, you gotta uh I've been making him do like you know, his chores and stuff, and he's he's always offended now. I'm like, hey, go go do the garbage. I just did the garbage yesterday. I'm like, yeah.
SPEAKER_00Yeah, that's how it works. Every day, daily days.
SPEAKER_05Every day the garbage goes.
SPEAKER_00We're like, can you put the phone down and put it in your pocket while you do said chore?
SPEAKER_05Yeah, putting that's I've I've been asking him more and more now because I find it annoying. I'm like, put your phone in your pocket, dude. Put your phone in your pocket. He's all you guys are like, he'll be like doing the garbage and he'll he'll be having his phone in his hand. He's like, I can't carry it all. I'm like, put your phone down and then you can carry it all.
SPEAKER_00Two hands. Yeah, it's crazy, I know. Oh, to be young again.
SPEAKER_05Well, we're getting our daughter a phone now because she uh we haven't gotten it for her yet, but we told him, like, oh, once you start middle school, you'll get your phone. You'll get a phone, right? And so she's starting middle school. But I'm really hesitant now to get her a phone. Like, I don't want to get her a phone. But I kind of have to. Yeah. Yeah.
SPEAKER_06So just lock her out of everything.
SPEAKER_05Yeah.
SPEAKER_06Well, that's yeah, we raised.
SPEAKER_05Well, my son knew that he figured out the passcode because he has only two hours of like free stuff to do on his phone, and then he figured it out.
SPEAKER_06Didn't we find that out last time we were here? Yeah. We're like, wait, didn't we?
SPEAKER_05That's how long it's been. We just like we're like, we gotta change that passcode every time we hear him put we see him put it in. And then I finally just did it. I don't even remember what it is.
unknownI do.
SPEAKER_05You do? Okay, good.
SPEAKER_00I remember what it is.
SPEAKER_05Good because I don't. I'm like, your phone's just locked forever. So we're gonna do the same thing with these old and like because I could just see her getting super addicted to it so fast.
SPEAKER_00It's hard for kids these days. I mean, we're super addicted to it. Yeah, we're addicted and we're adults.
SPEAKER_05So my screen time is up right now.
SPEAKER_00Uh-oh.
SPEAKER_05I go through like these waves where it's like, oh, not that much. I'll like cut down on my screen time, and then something will happen, and I'm just like staring at it so much. And I think my screen time is up like an hour a day right now than normal. I'm like, oh shit.
SPEAKER_00Wow.
SPEAKER_05I turned off, wait a minute.
SPEAKER_06I was like, I don't need to know. My told me today. I think it tells you once a week. Mine was like screen time today. And I was like, I'm curious. It does it on Sundays. Oh, today, yeah, today's Sunday, there we go.
SPEAKER_05All right, let's not talk about it. Let's not. I'm curious.
SPEAKER_06What is your average? I want to know.
SPEAKER_05What is my average screen time? Okay, I'll tell you.
SPEAKER_06I'm playing a new game right now that's your daily average.
SPEAKER_02How do you look at the previous week?
SPEAKER_05Because mine's restarted today, so I was like my daily average is an hour and nine minutes. Well, your daily average is the one hour?
SPEAKER_00No, that's it's probably because it restarted for the week, baby. It's probably what you've done today.
SPEAKER_07And it's only 11 a.m.
SPEAKER_00so part for me, part of the problem is is I'm one of those people who likes background noise. So like when I'm on the mobile, I will just like put on a TV show and set it off to the side and groom my dogs. Well, it's funny because look at mine. Mine is mostly groomer I.O. Yeah. For work, you know? Yeah. And then uh same thing, like when I'm at San Mateo by myself, I'll just like put something on, set it aside and groom my dogs. So then it'll give me like a higher average where I'm like, I wasn't actually on my phone. And same when I'm at home cleaning.
SPEAKER_07Yeah, because all my I mean, all my audiobooks are on my phone. So, like, would that be screen time?
SPEAKER_00I think I don't know. I assume, yeah. Yeah, because mine's mostly music. Yeah.
SPEAKER_02And I music and uh groomer IO.
SPEAKER_00Yeah, and I read some books on my phone and I, you know, at a day.
SPEAKER_05No, it's a week, uh show this week. I'm trying to figure it out. Okay, let's move on.
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SPEAKER_02So, uh, what is our breed today, Nathan?
SPEAKER_05Uh today's breed is the Carey Blue Terrier, one of my absolute favorites. Okay, so are we gonna learn that breed? Okay, finally, we kind of did that.
SPEAKER_02Did we though? We did. The Carrie Blue Terrier. Closely related to the Irish Terrier and the soft-coated Wheaton, the Carey was developed in Ireland around the county carry, for which it's named. For at least 150 years, it was used as a versatile, all-purpose worker to hunt small game, to go to ground after vermin, to herd sheep and cattle, to guard the homestead, and to provide companionship. The breed was first exhibited at dog shows in Ireland in 1916 and was imported to America in the 1920s. Today's versatile as ever carries are trained assistant dogs, therapy dogs, and search and rescue dogs. A well-balanced, stylish, athletic, and upstanding, the Carrie Blue has a short, level back, a deep chest, a moderately long neck, and a moderately long legs with plenty of bone and muscle. The tail is docked and moderate length, high set, and carried up. The head is long with strong jaws and a black nose. Ears are small, V-shape, folded over and carried close to the cheeks. Small, dark eyes give this terrier breed a keen expression. Very cool.
SPEAKER_05Yeah, one of my favorite breeds. And uh so something that the I think I've talked about it before, but I put a little bit of return of upper arm on them. And the ex the reason I was given from my mentor, uh, one of my mentors, Nancy Hahn, was because they were an all-around farm dog. They're they didn't have like one job, like, oh, go kill things and stuff.
SPEAKER_00They're not, yeah, they weren't bred just to go to fireworks.
SPEAKER_05So they do have a little bit of return of upper arm. And she's like, you're not recruit she she's like, you're not creating return of upper arm that's not there, like you may do with the poodle. You know, you may accentuate it, bring the legs a little bit farther back to give them more uh return, but you're just showing what they do have. It's very good. Yeah, I always thought that to be very interesting.
SPEAKER_07Is is everyone on board with that? Like when you get like critiques and stuff. No.
SPEAKER_00It is very controversial. Some people like their carries totally straight in the front, and some do like a little return of upper arm. So it's it's definitely know your judge for that.
SPEAKER_05Yeah, people uh, but I I mean I I think more people now will put a little return on their dogs. I do think it's a little bit more common right now.
SPEAKER_00Um, I think it's I think they're really interesting, right? Because they're born practically black and then they they slowly lighten to a blue. Sometimes they lighten all the way up to like almost a very silver platinum color. If they don't have any bluing starting when they're a year olds, then they they have to pull them out and wait until they start to get some color in their coat. Um, when you're showing them. So for anybody who didn't know that, they they have to by year olds start showing a little bit of blue color or they have to wait.
SPEAKER_05There's this famous uh Carrie Blue um name Mick, right? Have you guys all heard of Mick? No, well, Mick is like a a lot of people that show dogs know Mick because people still talk about him. He was like this badass Carrie Blue. And I just put in like is Carrie Blue ever won Westminster, and they did um in 2003. Um a Carrie Blue one, and it was Mick. Um he won with Bill McFadden. And so it's just cool to see him in here with this dog. I uh there was a he recently put out a video uh of another interview he did where he said he he used to walk 'em so many hours a day, right, Katie? Do you remember?
SPEAKER_00Yes, yeah. So I actually thought it was really cool. So Mick. Is um not from America. Um he's from the UK. And uh we say he won the the triple crown, right? Because he won Westminster. I believe he won at Monty and either Monty or or well, he won at Crufts. It was either Monty or um the National Dog Show. I can't remember which one right now. Um, but he was beautiful. Um and Bill did an incredible job with him. But he said when he first got Mick over here, he was such a stallion. He would walk him like three miles a day just to get used to the feel of having such a powerful dog on the end of his lead. Um, because he was just such a carry. Yeah. Um, so I I do really love carries. Um, I hope that we have one at some point. But um, they are definitely terrier terriers. So you know, make sure I always say um for the most part, terriers aren't like a this is my first dog I've ever gotten. Like you have to be a more strong-willed owner or have a little bit more experience. But I love them a lot. I would never not have a terrier.
SPEAKER_05Someone was telling me about Mick that was um a show person, an older show person, and she they were telling me that when he would go into the ring to spar with another, a lot of other dogs just wouldn't even want to spar with him. Because he would come in with this energy so like so demanding that the other dog is like, Nope, don't even want to look him in the eyes, just as like put their head down, you know, no pee a little. Yeah. And um Taffy, uh Bill's wife, uh, she told me a little story, like, oh, when he came into my house, because they live with the dogs, right, that they're showing, that he she mick peed on her couch and she's like, Hey, don't do that. And then he growled at her. And he was like, She was like, I don't like carries since then. I was like, But all the carries I know are super sweet and stuff. But he was just like so alpha, you know?
SPEAKER_00Very nice.
SPEAKER_05It was so cool. My mentor always told me a carry blue, a good carry blue trim should look like a a tailored suit. You know, if you use guard combs, she said if you use guard combs or anything that's set in patterns, you're buying a suit off the rack. Just one pre-made. But if you're scissoring everything in and hand scissoring all the shapes in, then you're tailoring that suit to their body.
SPEAKER_07Oh, I like that.
SPEAKER_05Yeah.
SPEAKER_00And it's always stuck with us.
SPEAKER_05Yeah, it's always stuck with me as like uh the proper way to do it. I do use guard combs on them though, sometimes.
SPEAKER_00So it's well, it's tough because in competition, so many people do use guard combs on them. You know, so even though we were taught they are an all hand scissored breed, uh when you're competing, sometimes you have to do what everybody else is doing. So, you know, everybody else does it. So it just depends. But you still go through and hand scissor a lot of the time, to be fair.
SPEAKER_05Well, the last one I won, I did complete hand scissor. The last two I think I did.
SPEAKER_00I think you had a fact you wanted to say, Kat.
SPEAKER_02I did. So I was curious because uh I know only certain breeds can get certain titles for AKC, but uh I looked it up. But carries can uh officially um get herding dog titles. Yeah. So I know like only like retrievers can really get retrieval titles other than poodles. But like uh since it's a terrier, I was curious if they can get herding titles, and they can.
SPEAKER_00That's very cool. Yeah, it is, yeah. Yeah, there's certain breeds that are multi-function and they'll allow them, but it's very rare. So that's very cool.
SPEAKER_02Well, I know like Earth Dog is just uh short-legged terriers and Dotsons. But like uh yeah, so I found it interesting that they can. Yeah. And then what I normally look up, Nathan does Westminster is the fastest carries and um in fast cat. So non-champion number one dog, how fast do you think it is? Twenty-three.
SPEAKER_05Twenty-five.
SPEAKER_00You wanna guess?
SPEAKER_05The speed? Fast cat. Oh, I don't know.
SPEAKER_00Non-champion.
SPEAKER_07Oh, non-champion?
SPEAKER_00Yeah, non-champion.
SPEAKER_0720 miles? I don't know. 27.
SPEAKER_0226.03 for the non over. The fastest champion is 23.98.
SPEAKER_05So this uh this is saying the triple crown. I don't know if it's true, but the unofficial one, the obviously it's not an official title, but he was the first dog to do it. It was Crufts in 2000, the AKC National Championship in 2002, and Westminster in 2003. But I'm sure he did probably win Monty, right?
SPEAKER_00So we should look it up in memory. Yeah, something else that I think is really cool about um the Carrie Blue Terrier is they're Marcelling, right? So their legs are blow-dried straight, but their body is Marcelled. So it's not a curl like a poodle, but it's a wave, and I think it's really pretty, honestly. Um, so that's something that I I can are there any other breeds that have a true Marcel? Um, not that I'm uh Irish manual, but I think Marcel is curved.
SPEAKER_02It's curl. Okay, okay. I don't know if they call it Marcelling because there's several because they they want a wave, not a curl.
SPEAKER_00It's because of my nails right now. I'm trying to take them off. Uh yes, it did oh, okay. So I don't know what goes beyond the triple crown, but Mick did win best in show at Montgomery in 2000 and 2001. So he won it two years in a row.
SPEAKER_05Um You know, I I want to tell people though, the listeners, right, that if you want a a very competitive breed in the dog show, I mean in the um well in showing and competing. If you want yeah, if you want a really competitive dog in showing or competing, the carry blue terrier is there. Um it is very flashy. Um the the trim is is very technical, um but it also is a little forgiving, you know, because you get the Marcel the dog, so it's a little bit forgiving on the scissor work, on the body, in the jacket at least. To me, it's my favorite dog to compete with. I can take any carry blue, pick it up that day and do a winning trim on it. So like I just love that breed. So I hope more people have them. So you know, yeah, yeah, but they are powerful and sometimes they can be reactive. So keep that in mind.
SPEAKER_00Um they definitely just they need very good socialization and an owner who knows how to work with terriers. And a well-bred one. And a well-bred one, yes. But there's a lot of really good breeders out there that are breeding for good temperaments, um, you know, and and are doing a lot of that socializing and making sure that they're working with them young.
SPEAKER_05So um a lot of times they say the the the index though, right? The graph, where like the crazier, the crazier, the hotter. And that I mean, I think that's kind of in my experience, it's pretty true. Like the uh the the more beautiful the dog, the more like energy, the more like crazy energy they got, you know. Well, that's I mean, our new spotty puppy is like I have one carry that's like really beautiful, and her energy is like crazy, but she is so loving, she doesn't like love other dogs, but to me and Katie and the kids, she's like the most loving dog. So you never know.
SPEAKER_07Yeah, go going back to Nancy Hahn, because these dogs are Ireland or Irish dogs, every year on St. Patrick's Day or around St. Patrick's Day, she does a carry seminar. She does, and those are so fun to go to because I I don't groom carries, I don't think I've ever groomed a carry from start to finish, but I did I've gone to a couple of those seminars and I've been like able to like play around with the haircut, and it's really fun to have like a one day where it's just only carry for this one.
SPEAKER_00It's very cool that she puts on that event. I think it's really great because it's not just for groomers, but it's for owners as well. So then they get to come and learn about their breed, about structure and how to work with their dogs and different grooming, and you know, so I I do think it's really cool that she does that. And that is really where we fell in love with the breed. I mean, we had gone to seminars with her in the past, and she, you know, she really lit a fire, but going to those and being able to put your hands on so many of them and really learn about them was where we fell in love with them.
SPEAKER_07Yeah. And like you said, the haircut is really intricate and there is a lot of details, but the way she explains it too, and just like watching her do it, it really simplifies. It's still technically hard and very difficult, but like just the way she does it and the way she explains it's like, oh, I get it.
SPEAKER_00I know. I love Nancy Hahn. She has definitely been so good to carry blue terriers, and they're lucky to have her. It was just her birthday.
SPEAKER_05So happy birthday, Nancy.
SPEAKER_00Yes, happy belated birthday.
SPEAKER_05Yeah. All right. Well, that's one of my faves. So go buy one if you want one.
SPEAKER_00A well-bred one. Contact us. We know a lot of really good breeders. We can point you in a good direction.
SPEAKER_05All right. Okay. So now we're going to be talking about Calligroom, our local show, which is a, I think this is the Central Valley, the Central California one. Yeah. They call it.
SPEAKER_07Yeah, Caligroom Central. It's in Lodi, California. They have two Caligrooms a year, one in Central California, which is about it's usually the first weekend in June, and then the SoCal one is in October-ish.
SPEAKER_05I don't ever say I'm from Central. I don't think I don't know any Californian that goes, I'm from Central California. It's either northern or southern.
SPEAKER_07Right? You know, I say central now. You do? Yeah, because I literally am in the central valley.
SPEAKER_00Wow.
SPEAKER_07Yeah, but I feel like that's considered northern California. Oh, it is scary. Yeah, it is northern.
SPEAKER_00Yeah. No, a lot of people say they're from the Bay when they're not from the Bay. That's black.
SPEAKER_07That's true too, but people in Sacramento say they're from the Bay. And I say we're not. We are not. I used to live in the Bay. The Greater Bay Area. Yeah. The Greater, Greater, Greater Bay Area. Don't do that. Yeah. Yeah.
SPEAKER_00So, but Cali Groom is our most local show. For anybody who doesn't know, it's just entry intermediate. There's no open competitors, but they're together. Entry and intermediate are competing together.
SPEAKER_05And the classes are always big and full.
SPEAKER_00Yes. Yeah. I think next year they're going to try to do hopefully maybe two days.
SPEAKER_07Yeah. This year the contest sold out in four minutes. Damn. Um so they're thinking because interest was so crazy that they want to do it a make it a two-day event next year. So hopefully they do that.
SPEAKER_02Well, it's different than uh one of our other grooming competitions or anything, right? Because all the all of the peer breads are together. So the hand strips, the sportings, uh they're all in one category. Um, all of the peer breads, pichons, yeah, such and such. And then they have poodles and then they have a freestyle class. Yeah.
SPEAKER_00So I assume next year they'll separate more. Yeah.
SPEAKER_05But the poodle class is always huge.
SPEAKER_00The poodle class was huge.
SPEAKER_05Yeah.
SPEAKER_00Well, I feel like freestyle.
SPEAKER_05I mean, when you won, how many there was like so many dogs everywhere?
SPEAKER_07I think there was like like 17 poodles that day at that time. Huge class. Yeah.
SPEAKER_00It was a really fun competition. Pina came out for it. Um, she was the judge, so that was awesome. I think she went to Canada and judged what is it, True North? Yeah, like the day before, and then flew over here and did ours. So, like, thank you so much for coming. It means a lot to us.
SPEAKER_04Probably too much.
SPEAKER_00With that tight schedule. Yeah, I'm sure she was tired. So we we definitely appreciate that because she's great. I know a lot of people got really amazing feedback and critiques on their grooms. I've heard nothing but good things. And uh, you and Ronnie did pictures again.
SPEAKER_07Yeah, we did pictures. It's it's so much work. Yeah, but it's it's so nice to see everyone like because it's like they're everyone's so nervous, right? So, like when they go and take their before pictures, okay, just breathe, you're fine. And we give them a little pep talk, and then and then by at the end, they're so nervous that when they're like, Oh, how does it look? I was like, You did fine. Look at this dog, there's nothing you can do now. It's just great, you know. So, like seeing everybody's like nerves and like them like realizing that they did do a good job, and then seeing the you know, when they get their pictures back and they're like, Oh my god, thank you. We took 1700 pictures. Damn. So, like sorting all those. We have to go through every single one of them and then like make folders for the different categories, and then within the categories, make it for each competitor, and then the before's and the middles and the afters and the candidates, and it's a lot of work, but it's really it's really fulfilling, and I really like it.
SPEAKER_02Good job.
SPEAKER_07Okay Caligroom was really fun and I enjoy it and I look forward to it every year. So if you're thinking about competing for the first time, or if you're entry and intermediate and you want to compete, it's really fun. We're all we're always there. Um, the environment's really calm, it's a little warm, um, but there's a dog show. Uh, so come on out. It's really fun.
SPEAKER_02Yeah, there's vendors.
SPEAKER_07It is really fun.
SPEAKER_05But don't go mount thinking that you're gonna easily win this thing because it's actually like the competition is pretty freaking fierce.
SPEAKER_07So congratulations to Liz Goza. Elizabeth Goza got best in show.
unknownWoo!
SPEAKER_02And there was some there were some really good grooms out there, especially in the poodle class.
SPEAKER_00Yeah, it was it was a tough competition. It really was. It was it's nice to see, and we had a lot of people traveling from far away too, because we had groomers up from Washington and Southern California, and that's where our friend Dakota got a placement too. Yep, he got second place with his English pocket. Very excited. So it's definitely it's a really fun competition, and it's just nice to see our local groomers and watch them like succeed and grow. And um, so it will it was a very fun event. Yep. And I just got to be a spectator, which is nice. Yeah, that was really nice. Well, and it's put on right by the California Professional Pet Groomers Association, right? So if you are a California groomer and you are not signed up, please sign up to be a part of the association. We are all members, it is beneficial to you in a lot of different ways. I know we've talked about it before.
SPEAKER_05And if you're not from the state, your state probably has its own association that it'd be a good idea for you to join.
SPEAKER_00Or make one. Yeah, or if they don't, then then form one. And uh California is always happy to like help other states set up theirs or WAGA, the um World Alliance, World Alliance Groomers Association. They're always uh happy to help too, because they do a lot of stuff for us that behind the scenes, right? Keeping track of what bills are going through, you know, like if they're trying to make new laws or rules that pertain to groomers and they're always keeping an eye on it and fighting for our rights. So super, super important, guys, and trying to keep everybody, you know, doing a good job and following good, you know, good protocols. So um definitely super important. Just FYI. Yeah. Yeah, we love our association.
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SPEAKER_05Cuddles, your new grooming software. So now we're gonna get back to the uh business and we're gonna talk about our next um form of business. What do we what do what is it this time?
unknownOkay.
SPEAKER_04Oh, well, it doesn't make sense.
SPEAKER_02Now, right now.
SPEAKER_05Remember, we're doing it first. I'm not good at this. I'm watching you.
SPEAKER_00Okay, ready?
SPEAKER_02Okay.
SPEAKER_00Now let's get down, let's get down to business.
SPEAKER_05I feel like the level of stress I get from that is that is the spiking.
SPEAKER_00So I feel like we need to take all of our different segments, do one really good take of it, and then make it like a button. A button, yeah. So that it's instead of like we're all like panicking, it's just like you just press the button and then we move on.
SPEAKER_07You don't like to stress for no reason.
SPEAKER_02I mean, I like it's kind of entertaining to watch Nathan stress about it.
SPEAKER_07Yeah. And then editing it back and seeing all the mess up too is really fun.
SPEAKER_00Well, so I think we went over, and I would love for a listener to tell us if we've missed a a you know, a field or whatever, right? But I feel like we've gone over all of the different ways you can do our job, right? Or, you know, places, vet, in-home, house call, corporate, et cetera, et cetera, right?
SPEAKER_05If we missed one, let us know.
SPEAKER_00And we'll Yeah, if we missed one, let us know.
SPEAKER_07I feel like we touched on them all, but I we didn't touch on like booth rental, but that's so controversial, and it's pretty much your own business anyway. So that's like opening your own thing.
SPEAKER_00Well, I guess I mean we can touch on it quickly because I do think that's interesting.
SPEAKER_05Um maybe another day then, because we got this all lined up, right?
SPEAKER_00Well, but it still goes in line with our previous, you know what I mean? We don't want to move on to the next thing. So, like, because booth rental is it can be legitimate. Secure the there are some people that do it illegitimately and do it the wrong way. Um, but the right way to do a booth rental is that each person who works in that facility has their own business license, their own phone number, they book their own appointments. And so basically you have your own payment. Yeah, take your own payment and you're supposed to have at least in California, yeah, but like you're supposed to have your own room. So like you're not supposed to have like one big room with like five tables and everybody's working. Like you are supposed to have your own room with your own table, your own tub. Like it's essentially like your own business, your own business, but you're just renting out that room in that facility.
SPEAKER_07Yeah. So table renting is illegal in California. You cannot rent a table.
SPEAKER_00I've seen a lot of people do that on on the I feel like it's not just California. I feel like it's a lot of places.
SPEAKER_05Yeah. You have to jump you you like have to have like your own number, your own you can do it kind of, but you have to right. Did you guys say that already? You have to have your own phone number.
SPEAKER_00Um I your own everything.
SPEAKER_07I think you also might have to have your own like little sign up front. Yes. I think, right? Your own business name.
SPEAKER_00Yes, because you have to have everything.
SPEAKER_07You have like there are salons that do that.
SPEAKER_00There are. There are salons in California. So, um, but that's the way you have to do it. I think so. They just provide you like with a table and a tub, but you have to provide everything else and the facility, obviously. But like you have to have all of your own equipment. You have to have, I think you have to provide your own shampoos. I think like the works. So you're just which I do think is an an interesting premise, right? But then it can get confusing like review-wise, or you know what I mean? Like if somebody comes and you know, a different business grooms the dog, but then they get confused and leave you a bad review, or you know, X, Y, and Z, it can, I'm sure, get confusing.
SPEAKER_05Yeah, it definitely in my mind when I'm thinking about it right now, has its pluses and minuses.
SPEAKER_00Or somebody else walks up and like, you know, maybe you're like a you know, like one of those. So yeah, because if one of the other booth rental does a crappy job and then it makes the whole place look bad, right? Or you get one bad person in there that's like trying to poach clients or try you know what I mean, like, but they're your clients for your business, or you know what I mean? Like, I just feel like they're I think it probably could work really well, but one bad person could make it go really bad quickly. Yes.
SPEAKER_07Ronnie and I had kind of played with the idea of instead of opening a salon, opening up like uh like a a place with like suites um to do it, but it's so much work too.
SPEAKER_00Yeah, yeah, yeah.
SPEAKER_05Well, and then you have to like get you know, make sure that you're getting your money from them and make sure that every but then you know if you if if I was doing it, I would want to have m a contract of like a quality contract. Yeah, like if you want to be a part of this block of this business block or something, I'm sure there's a way to I'm sure somebody's got it worked out great, but like you have to keep up with it.
SPEAKER_00Well, because what if you've got an abusive groomer in there and then what can you just fire him?
SPEAKER_07But that's the thing, because it's like if if it's if it's your own business, but the person you're renting from dictates any part of how you run it, then it's then it's not really your own thing.
SPEAKER_00So it's like it's very touchy. It I feel like it would be well.
SPEAKER_05I would imagine in a mall, right? If you open a business in a mall, I don't think anyone does that anymore, but um you have to have some sort of quality standards, right?
SPEAKER_07Yeah, you no, no, as long as they're not being like unsafe or like dangerous, like if the haircut's ugly, like the haircuts uh I don't know if you can be like the mall, like those pants are ugly. You can't sell those pants.
SPEAKER_05Yeah, okay, but I mean quality and presentation. Like if you walk by the one store and it's just like a bunch of mess and garbage around, I'm sure as a I mean as a as a landlord, you can well yeah, I mean they can I mean our landlord can be like, hey, like you're not keeping your stuff clean enough, you need to like Yeah, I mean, because it's still their facility, yeah.
SPEAKER_00So two minutes.
SPEAKER_05No though in California, you could tenants can basically just fucking burn your place down.
unknownYeah.
SPEAKER_00No, that's not true.
SPEAKER_05That's not true, but man, the tenants my last tenants did some freaking did a number on our house.
SPEAKER_00That was a house though, too, not a business, which I do think is a little different.
SPEAKER_05Yeah, and it's in Oakland, which is like, you know, whatever. So we're gonna finish off this episode uh with a couple questions. Try to be funny here and from fans and answer some fan questions.
SPEAKER_02So um first off, we got uh So I have a question from Eric Hansen. He says, uh, do you charge a late fee uh or a no show fee? Uh be straight up.
SPEAKER_05So yes.
SPEAKER_00Yes and no for us.
SPEAKER_05If it was up to Katie's, she would be charging everybody every time. But uh when it's when it's up to me, I'm like more forgiving.
SPEAKER_00I for me it's it's very circumstantial. Is it a repeat offender? Is it the first time? Are they you know what I mean? Like, were they like if I messaged and I was like, hey, you had an appointment at eight o'clock, and they're like, oh my God, I'm so sorry, I forgot. Like, you know what I mean? I but then like those people that just like ignore you or you know, like are just like, yeah, I booked an appointment for next week. And I'm like, okay, but you didn't tell us to cancel this appointment, then I'm like, that's fucking rude. You know what I mean? So like it's super circumstantial to me. And late fee, same thing. Like if they're only 15 minutes late, not usually, but if it's like they're an hour late and now I'm gonna have to like stay late or wait, or then I will charge like a $20 add-on fee and be, you know, like I can still take your dog, but I am gonna have to charge you an additional $20, which is better than the no-show fee of the full service price.
SPEAKER_05Yeah, that's what we charge. If someone just no-shows us, we'll charge them the whole price of the groom.
SPEAKER_00But a lot of times though, a lot of times we don't.
SPEAKER_05We just we do half price or $20 or just enough to cover the groomers. The groomer that you raised.
SPEAKER_00Yeah, the groomer that missed there.
SPEAKER_05But like if someone hits us though with the oh, I have an emergency, like I broke my kid broke their arm, or something. We're always like, oh, okay.
SPEAKER_00We won't charge them if they say that they have like an emergency or the dog's sick or something like that. But then, like, sometimes I find if you just threaten them with the fee, they'll come. Yeah. Cause like we had somebody literally this last week than not, yeah. Call 10 minutes before their appointment and they're like, oh, sorry, or texted, like, oh, so sorry, we're not gonna be able to make our appointment. And then I was like, Okay, well, you know, it was somebody, it was like they're normally a very good client. And I was like, Well, this is your first offense, so like normally it is the full price of the groom, but I'll do half the price this time, you know, like since you you've always been a good client, um, but generally we require 24 hours notice. Um, and then they were like, never mind, we'll be there. And I was like, that's the difference between me and Katie.
SPEAKER_05If it was me, I would be like, Oh, you're you're a good client. Like, I would just remind them, like, hey, we we still have to pay everybody, the bathers and the groomers, for this time. So from next time, make sure that you let us know ahead of time because we'll have to charge you. I'm gonna put a note in that we notified you this time. But Katie's more like, nah, we need to.
SPEAKER_00Yeah, but how many times has that happened where I've told somebody, oh, well, it is this price, and then they suddenly show up magically for their appointment and they figure it out.
SPEAKER_05Yeah, yeah.
SPEAKER_00Well, you know, because they don't care about our time sometimes.
SPEAKER_05Well, where did you go?
SPEAKER_00To go to the air station because the snack fairy. But you know what I mean? Like, I don't think people they're both running.
SPEAKER_05Yeah, brother.
SPEAKER_00Thank you.
SPEAKER_05Oh my god, it's ice cold. Is this for my fridge? Yes, a good fridge. Hell yeah.
SPEAKER_00So I just don't think people always think about it though, right? Like they're just like, oh, it's no big deal. But then when like you explain it to them or you say, like, oh well, I'm gonna have to charge you. Oh, you know, speaking of that that lady on your comments who said that she booked.
SPEAKER_02Oh yeah.
SPEAKER_05She booked three different appointments. We should do a uh a segment on that because we could talk about we could I think it'll be a good thing.
SPEAKER_00We could end with that one though, and then talk about other competitions.
SPEAKER_05We're already 40, we're already um we're already almost 50 minutes. And I didn't talk at all about this this subject. Yeah, yeah.
SPEAKER_00Okay, tell us Juan. Tell us how you decide we definitely need the okay. We'll we'll hold it and do a whole segment on it.
SPEAKER_06I'm going inside. Owen's gonna show me Crimson Desert. Oh, let me buy it. Oh, it's so good, it's such a good thing.
SPEAKER_04He's been gone for a really long time.
SPEAKER_05Put an update in it.
unknownWe went to the store together.
SPEAKER_05Let me tell you something really quick. Let me tell you something. They put it up, they keep updating it, right? They updated where you could find now. You can find a baby wyvern egg and then turn it big, dude, and fly it around. Wyvern? A wyvern. A wyveren is a basically a dragon, but a dragon has four legs and two wings. Yes.
SPEAKER_07And a wyvern has avern and a wyvern. No, a dragon and a wyvern. No, but I was making fun of how you said wyveryn.
SPEAKER_05I don't know how it's pronounced right. Wyvern.
SPEAKER_07I forget how I whatever.
SPEAKER_00I don't listen to audiobooks, so I just say words weird.
SPEAKER_07I forgot how they say that. Um so, yes and yes, we do have a late policy and a cancellation policy when we we have the consultations and we spit out a lot of information to these clients, these potential clients. But at the very end of the conversation, I say, if all you remember, I was like, out of everything I said, being on time is the most important thing that we care about. When we are when you come in behind, it just snowballs onto the next thing. So if the only thing you remember is that you should try to be on time, I'm okay with that. Just remember that because we do charge anything after 10 minutes, we charge. And then like we had like so it's like it's after 10, we have a 10-minute grace period, and then every five minutes after that is an extra five bucks. So I remember this one client was like, Okay, I was like, okay, well, you know, you are 15 minutes late. We do have a 10-minute grace period, so it's gonna be an additional five dollars. And she's like, but it's only an extra five minutes. I was like, no, it's 15 minutes, not five minutes, it's 15. But then now that we have that policy, people aren't late, you know, all the time.
SPEAKER_00Yeah, yeah.
SPEAKER_05How probably wouldn't be allowed in our house on our thing? We have no twats allowed.
SPEAKER_02Well, it's always people, it's always the same people, they're just so disrespectful of our time.
SPEAKER_05Yeah, yeah. You know what's funny though? It would be me. But you know what I would do? I would show up and be like, late, definitely. But I'd be like, Oh, I'm okay. I'm so sorry. I'm so sorry I'm late. I'm like, my bad. I know you have your things, and I would just like I think most people will be like, it's okay. But then if someone said you gotta charge, I'd be like, All right, I'll just pay it. Yeah, well, see.
SPEAKER_00We do charge a fee for people that pick up after closing too. Same. We hit them with the it's a dollar a minute.
SPEAKER_05But our so our people are like, Oh, I'm gonna come a little bit late today. And I'm like, all right, it's a dollar a minute after four, and like, I'll be there right now.
SPEAKER_00But it's it's just funny how like when you threaten them with the money, then they suddenly can make it work. Yeah. Um but and I've done I've had to pay before one time. I forgot about my hair appointment, and I paid for it. So you know what though?
SPEAKER_05I do think though, like a lot of times clients are thinking like the way everything is right now. I sometimes I get the feeling that clients might start thinking like we're doing too much. And I think like we as like salon owners and group dog groomers have to remember like we are we owe these not we don't owe the clients, but they are choosing to come to us. And like we need to be make sure we're grace, we have grace with them because like we're appreciative that they come to us.
SPEAKER_02Yeah, but how many people take advantage?
SPEAKER_05Yeah, too. Well, I think more people are respectful and good clients than take advantage.
SPEAKER_07During the consultations, too. Whenever I go over like the late 50s, it's good that you do the cup fee and the no cap like all these fees. I always like I always say, like, my our we are not trying to make money.
SPEAKER_00No, we want you to come on time.
SPEAKER_07We just want you to come on time. We don't want to charge these. We aren't what are we not making money off of this, right? We just need to express that it's important for you to come on time to make sure our day runs smoothly.
SPEAKER_00Right. Well, and it's not, you know, and then if somebody no-shows an appointment, that's a whole hour's worth of your hour, two hours worth of your time that you are no longer paid for. But I don't think people do it maliciously most of the time. I just don't think they think about how it affects us as a business, right? Like when and then when we tell about it.
SPEAKER_05If you were closer to the freeway one, yeah, we'd be uh I'm under two miles from the freeway now, too.
SPEAKER_00I do think that that's like a big thing, though, is they just don't think about it. And then when I explain, well, when you know show now, my groomer is sitting there for an hour and they're getting paid for sitting there and the business isn't making any money. Like, everybody can't do that. The business will shut down, and I can't pay my employees if I'm not, you know what I mean?
SPEAKER_01Like, so I'm a loyal client. I've been a loyal client for a long time. I feel like I feel that though.
SPEAKER_05I feel I honestly feel that when clients think that because I think like it's true. They've been a loyal customer for so long. We need to have I need to have grace with them.
SPEAKER_02But it's the ones who are disrespectful that are the ones who have taken advantage in the past and will continue to take advantage if you let this roll over. It's always the same ones over and over.
SPEAKER_05Yeah. So there's always gonna be people that are are taking advantage, and there are always gonna be people that are in the middle, and then all you know?
SPEAKER_00Obviously, if it is somebody who it I have had people like you know, that are loyal clients. I actually one of my most loyal clients, uh Nima, she's uh little chihuahua, and um her mom is so funny because she always comments on her videos, and like one time she forgot about her appointment and I messaged, like, hey, are you still bringing Nima in? And she was like, Oh my god, I'm so sorry, you know, and like I was like, no big deal, bring her on in. You know what I mean? Like, no big deal. And then, like, I think we had made a funny video about two-pound chihuahua, she is it, but she's the best. But um her.
SPEAKER_05I can squeeze in a two pound chihuahua in a five-minute opening.
SPEAKER_00But it's the it's the attitude though, because her mom's like, I'm so sorry, and she never forgets, and she's always the good, you know. And then we made like a funny video, not even about her situation, but just a similar situation. And she was like, You didn't have to take me that day when I was late. And I was like, This is not about you. You're such a good client. So, like those clients, yeah, of course I'm gonna have grace with them, and I'm totally fine with it. But it's the people that are disrespectful or, you know, like just don't like I said, maybe they booked an appointment for the next week and didn't say, Hey, cancel. I made an appointment for this week, but that one doesn't work. Can you cancel it? They just book another appointment and don't say anything and then just no show that no show that, but it's everywhere, it's on every single text message that gets sent out to our clients. It says 24-hour cancellation, or you will be charged a fee. And if you are late for pickup, it's a dollar a minute after closing. So, like it's everywhere.
SPEAKER_05Yeah, most people are good though. Yeah, we we have one client, right? Let me we'll finish on this. It's funny. You guys can say whatever you think about it. But this lady comes in and her dog's name is Tickle, right? Oh, I love her. And she's a nice lady, she's older, she's not old. I wouldn't call her an old lady, but she's older, she's older than us. And she um we have Drake is our apprentice now. Or he uh he's like, I wouldn't even call him an apprentice no more. He's just a groomer. And um I had him do this video with me where I'm like, oh, the next person's in trouble is getting in trouble or the next person who messes up is getting in trouble. And then I like whip a belt, and then he like Drake is like acting all cute and like giving me eyes and stuff because he in the idea. Right? So he's giving like sexy eyes and stuff, and um Tickles mom comes in and she's like, Oh, Drake, I seen you in that video. And Drake Drake was like, Oh my god, he's like all red and stuff. It's just funny how clients interact with um oh she loves it.
SPEAKER_00Yeah, she watches all our videos.
SPEAKER_07She probably loves his shampoo shaking.
SPEAKER_00Yeah.
SPEAKER_05Oh my god, yeah. We stuck the tongue out, it was crazy. Anyway.
SPEAKER_02Before we end, I want to apologize if you can hear my puppy screaming in the background. He's become very attached. He's a boy. Girl can care less about him.
SPEAKER_05Yeah, him and Lumi both. I know. They love you.
SPEAKER_02He's gonna go in the other room now. All right.
SPEAKER_07I don't know if he can hear it.
SPEAKER_02I don't think you can.
SPEAKER_07Did you guys notice you could like barely hear the train in the last episode?
SPEAKER_02Yeah. Oh yeah. You listened to it. Yeah, yeah, we heard it, but the yeah, you couldn't hear it really in the Yeah, I don't know if anybody can hear him, but he's in the other room and he's been pretty much been screaming for almost a whole hour. Sorry. Sorry, Nathan. Close us out.
SPEAKER_05All right, well, thank you for joining us on another episode of Another Grooming Podcast. Your favorite podcast. I just kind of burped a little bit. I'm sorry. Uh thank you for joining us. Thank you for joining us on today's episode of Another Grooming Podcast. Uh, we hope to see you next time.
SPEAKER_02Bye.
SPEAKER_05Wait, wait, wait. Also, send us questions and stuff. Oh, yeah. We like questions, so send us questions.
SPEAKER_00Funny ones.
SPEAKER_05If you're headed to Super Zoo this August, make sure to stop by another grooming podcast booth, number 1406.
SPEAKER_02We'll have exclusive merch, fun activities, and we'll be recording live podcast episodes throughout the show.
SPEAKER_05Come hang out, meet fellow groomers, and maybe even end up on the podcast.
SPEAKER_00Superzoo runs August 11th through the 14th and is packed with an incredible trade show, networking opportunities, educational seminars, and some of the best parties in the industry.
SPEAKER_07Whether you're coming to shop, learn, connect, or just have a great time, be sure to swing by AGP Booth 1406 and say hello.
SPEAKER_05We'll see you at SuperZoo.
