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We explore why emotional intelligence drives clinical outcomes, how slow change beats rapid pivots, and why clarity prevents errors. Practical habits show leaders how to build trust, grow resilience, and turn small actions into a safer, calmer practice.

• EQ as the core lever for communication and patient safety
• Five elements of EQ applied to daily hospital work
• Give yourself grace and label emotions to create space
• Self-awareness loops that lead to self-regulation
• Realistic timelines for habit and culture change
• Trust building through consistent micro-interactions
• Virtual rapport tips that reduce uncertainty
• Four to six week checkpoints and peer accountability
• Resilience across mental, physical and social lanes
• Collaboration over competition to amplify team strength
• Specificity in expectations and confirming understanding

Please like, share, and review the podcast. Share this with your team, share it with your friends in the veterinary community, and be intentional with resilience, with leadership, and taking action on a small level over time to try and impact your team in a positive way.

Host Information

Bill Butler – Contact Information

Direct – 952-208-7220

https://butlervetinsurance.com/

bill@butlervetinsurance.com

https://www.linkedin.com/in/billbutler-cic/

Schedule a Strategy Session with Bill – Strategy Session

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