How To Handle Criticism Without Losing Your Cool

Getting criticized is unavoidable. Losing your cool is optional.

We start with a simple observation that hits harder than it should: time is flying, and if you don’t plan early, October shows up fast and so does the pressure. From there, we get honest about ambition and the trap of treating every win like it was “supposed” to happen. That mindset can make you productive, but it can also make you stressed, impatient, and weirdly unable to enjoy what you built.

Then we move into reputation, conflict, and emotional control, especially in construction leadership. We break down how rumors spread, why tall poppy syndrome shows up when someone does something visibly good, and what to do when a bad review or loud critic threatens your name. The big theme is accountability without ego: when you stay consistent and act with integrity, the truth is easier to defend. And when someone really is running their mouth nonstop, we talk about confronting it directly instead of feeding a long, petty back-and-forth.

We also go deep on AI tools like Claude AI and ChatGPT, including the productivity upside and the “brain atrophy” risk if you outsource all thinking and communication. If you’re a builder, business owner, or manager trying to scale with better systems and processes, this one connects the dots between mindset, culture, training, and modern tools.

If you want to learn with us in person, check out the Builders Summit in Sydney and Melbourne this May. Subscribe, share this with a mate who needs it, and leave a review with the one habit you’re working on right now.

Transcript

Time Flies And A Dirty Joke

Robby 0:00

Time's flying. Hey, time is flying now. Like when I tell like when I tell you it's flying, like it the January was the longest January of my life. But now it's like it's May.

SPEAKER_02 0:14

Yeah.

George 0:15

I know. Time's flying. I was looking at a calendar yesterday. And I was looking and going, well, we've got to get we have to start planning for an event in October. And I'm like, man, that's it's far. That sounds far. It sounds far, but it's not far. There is shit that has to happen. And we've got to start planning from now. And then before you know it, it's going to be October, and then you're going to be like, oh, we better start planning for the end of the year. Yeah, yeah.

Robby 0:39

And then you're planning for 2027. Yeah. Isn't that wild? Yeah, it is. It's so wild. I heard this uh this wild statistic, and it said, Did you know that 50% of people have suffered from either anxiety, depression, or panic attacks?

unknown 0:54

Yeah.

SPEAKER_00 0:57

You knew I was going with that, right? Fuck. Yeah. So yeah, really, that's an interesting statistic. Why couldn't you hold it together? What's that? No, please. You ruined the joke, man. What joke?

Robby 1:09

You ruined it. I was saving that. I'd had it for weeks. I couldn't do it last week because we had a guest. You can't leave people hanging. This is my moment. You can't leave people hanging. No, you know what? I'm gonna leave them hanging. Come on. Nah, I'll do it if you don't. Yeah, come on. So you're telling me 50%. I was hanging for your reaction. 50%. I was like, George is gonna love this. I love it so much that I already know it. I was like, George is gonna like this so much. This is gonna be the best episode of the podcast. Um anyway, we'll leave that there. Come on, please.

George 1:42

You have to now. Don't make don't make me do it.

Robby 1:44

Too far gone.

George 1:45

All right, so you're 50%. Oh, let me wow Robbie.

SPEAKER_00 1:48

50%. Yeah. That's a lot of people. What about what about the rest?

Robby 1:54

Well, the rest of them in.

George 1:58

Well done.

Why Wins Feel Like Duty

Robby 1:59

Dude, when I heard that, I was like, anyway, that's good. So if we had any female listeners left, they're all gone now. Yes. And now we get into the good stuff. Now we can get into the conversation. Um clearly a joke, ladies. Please uh please unfollow Robbie Nottingham. Please don't unfollow me. Yeah. Uh I'm a feminist. Um I am, truly. By definition. Yeah. You are too. Absolutely I am. Um okay. So how's uh how's your 2026 going? Yeah, good.

George 2:28

Good, good, good, good. It's going it's going in the right direction. I would like to or I always want more. And maybe I read this great quote and I loved it. And I I particularly because I relate to it more than anything. So give me a sec, I'm gonna bring it up. Here it is. I have a hard time celebrating my achievements because in my mind it was my obligation to achieve it. So a lot of the time when I say I want more, it's like I'll achieve that thing that I want. And it's like, well, okay, good on you. That's what you were going to do it anyway. So I often have a hard time celebrating. And it only dawned on me when I heard that quote. I was like, wow, that's so true about myself. I often have a hard time celebrating, rewarding myself, whatever it might be, because I feel like it's my obligation to get that shit anyway. You know, when you get the car, when you get the house, when you get the business, when you get the girl, when you get whatever, the family, the life, the holidays. Yeah, well, well done, mate. Well, you want a pat on the back? Hurry up, go again, go get the next thing. And sometimes when I feel like I would love more work, I also have to try and I have to really focus and put a purpose there to say, hey, like, take a step back. You said when you achieved all these things that would make you happy or that it would be great, or whatever it is, and you've achieved it, and it's like, well, now you've got to start looking for the bigger and better thing. Um, but it's been a good year so far. Finished a couple of projects, we're looking good for securing a few more, and it's just tougher, I've found the space at the moment, but good.

Robby 4:09

Well, fuel prices are on their way down.

George 4:11

Yeah, I've noticed that. I've noticed that. I filled up today. I actually don't even recall what I filled up for.

Robby 4:15

Have you seen, have you seen uh have you seen uh Adrian Potelli's fuel thing?

George 4:21

Yeah, how good. So good. How good? Like I man, I honestly I'd love to have him on the show one day. Um he's busy. Um he's opening up fuel stations. But you know, you came into my office and you're like, how how good is the timing? Oh how opportunistic, like that was a fluke, but how good timing. Yeah, but like good on him, yeah, it's fantastic.

Robby 4:42

Like you had to put yourself in that position, and he did, he was doing it anyway, and it just fucking fell his way. Yeah. So it's like that's fucking amazing, dude. And he did not, he could have he could have very easily upped his price. For for which? For the fuel. Oh, yeah, absolutely. Yeah, absolutely. And he didn't, yeah.

George 4:59

He kept it at a dollar, kept it at a dollar, yeah. So good, yeah.

Robby 5:02

Fucking so good.

George 5:04

And very smart. Like he's doing it at a wholesale price for the fuel. Oh, he's saying he's taking a hit. I reckon dude's gonna be taking a hit. Yeah, he's gonna be taking a hit. But there's the other fuels, I don't know, I think it's 99 for unleaded. Unleaded, I think, yeah, and then diesel and all the other ones are a little bit more, but in saying that, he's got he's still making money because it's a subscription model. So he's got models there saying if you buy a gold, silver, platinum subscription for the year, you can now buy this fuel. Me and you not having a subscription with him can't go buy that fuel at that price. So he's still getting income coming from that aspect of it with uh the subscription model, and I'm sure it ties into LMCT or whatever it is. But how interesting, right? You see, he's done something good that's genuinely helping people, and yet there's still people looking to bring him down.

Robby 5:51

Yeah, that's uh welcome to Earth. Earth, you reckon? You don't reckon? No, do you reckon Australia? More so. I reckon it's Earth.

George 6:00

Yeah, okay. Well, whatever it is, absolutely.

Robby 6:03

I'm sure you don't reckon it's I think it is heavily tall puppet syndrome, is a serious, yeah, serious thing in Australia for sure. Yeah. Um, but I I would argue that it's a yeah, I think you get it everywhere.

Badmouths And Handling Reviews

George 6:17

I agree. 100% you'll get it everywhere, but it's just more prominent here. And also we live here, so we'll probably see it more. But yeah, very interesting. You had people calling him up saying, Oh, well, you should pay for police to come and secure the streets and all this sort of shit. And he's like, What the fuck? He goes, You pay for police. I paid a hundred million dollars in tax the other year, last financial year. What the fuck did you do? I've already paid for police, thanks. And even on sight of that, he goes, but to tell you the truth, he goes, We already contacted Rick Rhodes. We already have our own traffic management, and you want me to pay now for police on top of that. Like, go fuck yourself. And then you had radio stations calling him up and then that's questioning him, oh, well, what about the safety of people and this? And aren't you, you know, you're just glorifying your own brand? And he just literally said, he goes, like, fuck off, guys. He goes, You kept me on your show to come and speak to me and try and do this. And he goes, now you're telling me about this, and I should consider safety. And you know what? Don't fucking shop here. I don't care. And they're like, Oh, sorry, well, we're gonna close it off there, Adrian, because we can't have you swearing. He goes, fuck off. And then just hung up on him. Good on him, good on him. But why it was it was, I think I can't remember where I saw it. Sorry, it would have been on social. But you get that aspect, you get people trying to bring him down. You're saying he's he's muddying the the fuel, I've heard that he's diluted it to make it cheaper and it's not good quality fuel. And he's like, oh my god, where am I gonna get the resources to dilate the fuel so I can sell more of it at a cheaper price? Like, seriously, guys. But it leads me into the question of wherever you are, you may not be a portal level uh person as far as what you're doing and what you're retrieving, but I'm sure there's people out there that try to bring you down from time to time with your achievements, with your accomplishments, with anything that's going good in your life. Now, that could be family, it could be friends, it could be work colleagues, it could be contractors, suppliers, just people that don't even know you trying to bring you down. Do you have you ever felt like that in the past? Yeah, of course. So, how would you deal with it? So if someone was talking shit about you, let's say, from a reputation, let's say, oh that Robbie, Robbie's a fuckhead. You know, you've done work with clients before in the past. So let's just say one of those clients weren't happy with your service, even though they've done the wrong thing, but now they start bad mouthing you to other people that they may know. How would you handle that? I'm thinking of a particular client that didn't pay your final bill. That we both know. Older lady. Name starts with D. Thanks. No worries. For reminding me. Yeah, no, but say let's just say you know, you you had done nothing wrong, you'd give given her the service, you'd given her everything, you perhaps were chasing her for the money, whatever it might be, and now she's gone out. Oh, don't use Robbie, and because she knows some people that we know, and goes out there and starts talking shit about you. Not that she did. I'm just saying, I'm sure how would you react to that?

Robby 9:00

Yeah, absolutely. Yeah, I've got no, I've got zero doubt that um I reckon it would happen in almost every single space, but yeah, I think so. I think there's two sides to it, man. I watched a video the other day of a guy asking Hormosy about how do I handle getting a bad review? And it's like, man, and he gave an answer different answer to what I thought. But my instant response was think like you just gotta like you just gotta flood it out, you know what I mean? Yeah, go get more go get more good ones, like have okay, cool. Like, I'm gonna let everyone talk about me, and the good news is gonna outweigh the bad by a mile, it's not even gonna be close. Yeah, do you know what I mean? And it's like just do all the right things, do all the right things so much that like when someone doubts you, you're almost shocked. You're like, oh, like, oh, you you must not you must not know me. Like that's the only thing that makes sense here. Yeah, because like I genuinely haven't done anything wrong. You know what I mean? And it's like you have that level of of backing, but you you also get people who are dickheads, dude. Oh, without a doubt. Without a doubt. Do you know what I mean? Like you get people who are like have stupid expectations or you know, continually move the goalposts.

SPEAKER_00 10:14

Yep.

Robby 10:14

Or they're just as you said, they're just shit people.

George 10:17

And you get a lot of that too. You get people, so how do you not get to that level? So say they're being petty about something. Oh, me, I'm petty as fuck. I know, but you but how but a lot of the time, so how much of a that's such a waste of your energy, isn't it? Do you know what I mean? I know you I know you love it. But look, I I've been in this position a few times this year where it's like, oh, do I go, do I go hard? Do I go, you want to go down that path? All right, cool, I'm gonna fuck you up. I'm gonna say this, I'm gonna do this, I'm gonna do this. And then it just becomes tit for tat. It it drags out, it, it prolongs that issue, or you're adding fuel to the fire, you know, you're holding the hot coal, hoping they get burnt. Do you know what I mean? Like it's is it is it it's in no way serving you to go down that path. I try and rise above it, even from a level of arrogance to a degree, and go, you are, you are not worth my time. You're not worth my attention. You occupy zero space in my head. I you are insignificant, not just like the way I see it is you're insignificant to me, let alone what you're doing in your life. You want to go and do this and act like that and speak like that. That's your reflection on you. And how long is it gonna go for? They're gonna talk about it in a year's time, in three years' time, in five years' time. Good luck. You're still talking about me.

Robby 11:32

Still, after this time. No worries. Yeah, I think that it that's very character trait as well. Like, I know someone uh who you knew that as soon as they were unhappy with something that someone did, they would just mouth off about them. You know what I mean? And it was kind of like got to the point where you're like, dude, like I've heard you mouth off about everyone.

George 11:53

Like, yeah. What do you say about me when I'm not around?

Robby 11:55

What are you gonna say about me one day, you know what I mean? Or when I'm not around, like and it you just kind of you build that like, oh, this is this person.

George 12:04

Yeah, and I I I avoid people like that as well, from my own as in even if they've said nothing bad about me. It's like, well, I see what you're saying, you know, I see how you act and what you talk about people, and and it's like I've got zero time for you, mate. Zero time.

Robby 12:19

You know, uh, do you think that stops a lot of people from doing things they would maybe like to be doing or like what?

George 12:26

In what regard as in if someone puts them away, like oh, so because they'll get criticized.

Robby 12:30

Yeah, like people who won't have a Google My Business because they're like people leave us bad reviews, and you're like, if your business is that bad, you have a whole different fucking problem.

George 12:37

Yeah, I've got I've yeah, like even from a social media point of view, why do people not post? Some people don't post content, and we've got a training coming up about branding and marketing soon with my mentees, but a lot of people don't post content because they're afraid of the reaction that it's going to get. You know, what if someone says I'm fat? What if I sound stupid? What if people start laughing at me? You know, I used to have my family when I started building a personal brand for my business. Everyone was like, Oh, I'd walk home and I'd go to a family function or whatever, and everyone's like oh, the rock stars here, watch out passes, oh I see your videos everywhere. And then, you know, it goes like that for a little bit. They may hang shit on you, and then you go to the next family event. Oh man, I'm sick of seeing all your content everywhere. Fucking unfollow me. You don't buy my shit anyway. Like, why are you following me? Unfollow. I'm not I'm not putting content out so you buy from me. I'm doing it so the greater audience does, and people get to know what I'm about and how I go about things. So there's there's probably a level of developing thick skin to a degree, but I think you've you've got to rise above it and and and understand it's more a reflection on that person than what it varies you. And if other people are buying into what they're saying, they're cut from the same cloth.

Robby 13:47

Yeah, I also think there is you do have to mitigate it to some degree. What do you mean by that? Like if someone's going around and absolutely non-stop running their mouth every single time they see someone about you, I think you you have to find a way to s either stop it or confront it. Yeah. Don't you think? Yeah, without a doubt. I think it's a lot of people. Like if they are just non-stop, going off, non-stop, and then you know, you see people and they're being weird about it and blah blah blah, or you you know, the word comes back to you from several different sources. Um I think you gotta take their knees out. No, no, no, but you gotta like you gotta either face the music, yeah, like in the sense of you know, publicly address it uh or publicly confront them. Mm-hmm. Yeah, yeah, there you go. Shut them down at the source. Yeah, yeah, you're like cool. Like, you know, you wanna play this game? Let's play. Yeah, oh mate, like then this is we're not fucking children, like not gonna fist fight you. Come with the podcast. Well, that's the thing. Come and let's have a fucking debate. Come on the podcast. Yeah, come on the podcast. We'll have you as a guest. We're all our haters, you're welcome. You know what I mean? You want to debate? Oh, you can do it remote to make sure nothing happens. Yeah, you know what I mean? But let's have a debate live. You know what I mean? Imagine that that would be sick. That'd be cool. I would school some people, I would go and get on so fucking prepared. Yeah, so prepared, dude. Oh, god, someone reach out.

George 15:19

Um, okay, so you got your team now, all right? We in construction, we deal with a lot of different personalities on various sites, too. Yeah, so it's like you get a whole bunch of people on one site, you get a dump different bunch of people on another, contractors, you get the you get you work really well with a boss, but you think their employee is a fucking idiot, or their employee is a fucking idiot. And you've got a lot of personalities that you have to deal with. And I actually think it's easy to lose your temper, and I think it's easy to get angry, and I think it's easy to attack. I think that's an easy way to go about handling it, handling anything on site, yeah, in your personal life or your business life. I think it's really easy to do that. People think it's tough when you lose your temper, or that it's tough when you tell people how it is and you're not afraid to tell the truth. But a lot of the time, I think that's the easy thing to do.

Robby 16:13

I think easy is different for everyone.

George 16:15

But yes, yeah, of course, of course, some people hate confrontation and will avoid it like the plate. Yeah, absolutely. But generally, when you're in a position of authority, there's there's always that stigma of I need to be a hard ass, I need to be the you know, alpha, I need to be king of the hill, it's my way or the highway. And you're getting business owners who are that in their own business, but then they've got to come on site and report to a foreman or report to the builder or whatever it might be. And you get a lot of clash of personalities. And I'm finding it lately with the team that sometimes they'll be clashing with particular contractors or particular people, and as a result of that clash, I feel that they are they end up losing and creating more work and making things harder for us as an organization.

Robby 16:57

Yeah. Team, your team are?

George 17:00

Yeah, potentially. Yes, yeah, not all of them. Like, but it's like my team, most of them are in a position of authority, except for the junior guys that are working with us. But most of them, they're either a supervisor or a senior manager or whatever they're doing in the office. So they have a level of authority with the people they're speaking to. And I feel that a lot of the time, sorry, not a lot of the time, when they don't get when things don't happen, and don't get me wrong, like people do the wrong thing as well on site. And it's like you look at stuff and you're like, how the fuck did you do that? Like, that is just stupidity. That's a lack of care, whatever it might be. But I still think there's a way to address it so that it doesn't happen again and that they are accountable for their actions. But I think by just losing your shit all the time, it can definitely be detrimental in the long term because you still have a job to do, you still have something that you need done. And I reckon you controlling the situation could also be done by sometimes swallowing your pride or not going down the path of saying being abusive or yelling or doing whatever you're gonna do to get that thing done.

Robby 17:58

Yeah, it tends to be like a like a stress response.

George 18:02

Yeah, yeah, exactly. It could be a buildup of things throughout the day and you have so many things going on. That's how they fucking get it. Yeah, well, I mean, think about it for a for business owners, like how stressful is the day, and then you go home and your missus says, Oh, you've brought mud in the house. That's like, well, what the fuck did you want me to do? I didn't know you'd mopped, I didn't know this, or I didn't know the mud on my bed. Do you think I purposely walked in the mud and then came in here and walked in the house? Like it's a fucking accident, get over it. Uh and that's not that that's ever happened in my house. No, of course not. No. Um but let's just say it could be something like that, and something that's completely nothing but blown out of proportion from both parties. Who knows? Or you just go home and you're so drained from the day that you're a zombie or that you're not present or whatever it is. So I do think that the day itself can have pressures on you as well and have a build-up. But good. Yeah. Oh, you're stressed. Yeah, how it means you're alive. How lucky are you? I I've I've been in positions recently where I've just felt annoyed and like like pressures building, stress building. It's like, fuck, like we've got so much to do, it's not enough hours in the day, gotta do this, gotta go there, gotta speak to this person, pay that bill, and then I'll have a moment to myself, and it's often when I'm driving, funny enough, or walking a dog. It's like good, good, it's everything you ask for. Everything I ask for, all the problems I've got in my life, everything I've asked for.

Robby 19:34

Uh you know what helps with that, like particularly like if you've got a stressful situation at work or you've got some shit happening. Have you ever seen me yell? No, and like rarely, yeah. If I'm yelling, she's gone down, yeah.

George 19:50

Yeah, if she's going down.

Robby 19:51

Yeah, like if I'm yelling, come come come run one of my jobs for a day.

George 19:55

Just yell at everyone. Just do it just for just for Googles. We'll just we'll record it. It'd be great content. Um I'll do it.

Robby 20:03

Um where was I going with that?

George 20:07

Um have I ever seen you angry?

Robby 20:09

Yeah, why why was I gonna talk about that?

George 20:11

Because uh I mentioned about Oh yes, yes, yes, sorry.

Robby 20:16

Uh one thing that's very that I find very liberating is the thought of mortality.

SPEAKER_02 20:24

Yeah.

Robby 20:25

So like if I'm super stressed, like super stressed, like Yeah, you know when like nothing's going right, and then like you get a you know, and then like a client's calling you, and then you know there's something wrong, and then you notice something else wrong, and then a team member walks, or you gotta speak to a team, and they've gone home, and you're like, hey, it's like A, I'm gonna fuck, I'm gonna no one get it's I'm pushing shit uphill here, I'm gonna fucking flip. Uh I just remind myself, like, A, there's people that have stressed way more than you and they died and no one cares. Like, you know what I mean? There's this shit, all this shit, it's not gonna matter.

George 20:57

You know, I I definitely feel that, and I try to remind myself of that, and we've spoken about it before. But do you think it's often like in the moment when it's happening, it's still happening, yeah. It's still real. So it's just a bit like oh, I'm gonna die, so I'm less stressed now.

Robby 21:10

No, no, no, no, but it's kind of like a a zoom out for a fucking yeah, yeah, yeah, yeah.

George 21:16

Zoom out in the grand scheme of things and everything that's happening in your life.

Robby 21:19

Zoom out just for a fucking second. It's still shit. It doesn't, it doesn't instantly ah, like it's still yeah, it's not like a fucking split second and you're relieved. It's still shit. Yeah, it's very shit. But in the sense of everything, you kind of just sit like I do. I've fucking days where I'm just like, you know what? Fuck everything. I'm gonna. Yep. Yeah, and that's great. Yeah, that's great that you can do that. Like, fuck it. Like, whatever. This is let the fucking thing burn down. I'm gonna I'll be back tomorrow. I can't I just can't this is I'm not gonna be productive in this. Reggie, take care of it. Um and yeah, the th the thought of like you know what? Like The yelling, the stress. And it's like you know, another thing that I find really liberating with that as well is like if you got a bad call in that moment, none of the stuff you're worrying about would even matter. Yeah. Do you know what I mean? Yeah. None of it. Yeah. Now if you got a health scare in that moment, you got hit by a car in that moment, the shit you're stressing about, your email is whatever. Like you know one cares.

George 22:21

Hang on, I've got to go. I gotta respond to this email.

Robby 22:23

Guess what? Someone, yeah, someone else would sort it out. Um, yeah, I find that super liberating. Like in the sense of like, all right, cool. Like if I because it's it's almost like your spiral, right? Because I guarantee you, I don't know who you're talking about, but uh if they're flipping out everyone, and then like someone walks in and does something not as significant, like the boots thing, yeah. And it's kind of like hey yeah, your shoes would do it. Nah, hey, what the fuck? Are you a fucking idiot? Blah blah blah. You know, and then it's like, hey, relax, get the vacuum cleaner, man. Yeah, get the vacuum cleaner and it's fine, problem solved. And you just spiral out of control. Yeah. Um yeah, I think also, man, from your side is like you let them do it. Let what? Your employee. Yeah, that's right. You know what I mean? So it's like what training could you because if if you if you look at it from a hierarchical standpoint, like in the sense of okay, well, it's our construction side. So yes, this person's a contractor, but they're also they're part of the team, but they're part of the team, yeah. So it's like, okay, if this was a manager and a leader in the business, well, I wouldn't let him talk like that to the correct. So it's like, why do you let him now?

Customer Patience And Staff Training

George 23:38

No, we don't. I addressed it. Yeah. Yeah, we had that's part of the meeting, what it was yesterday. And I brought it up again today speaking to a supervisor. We had a team meeting yesterday, and it's like, you've addressed you've handled that in the incorrect way. It's like, oh yeah, but he's not listening to me. He's not doing it because of him. We're getting the shit, we're getting uh, he's not there, you know, fixing this, and as a result, we're gonna be delayed. I said, okay, but you're still handling it the wrong way. Have you explained it to him like you explained it to me? So, mate, do you understand that if I don't get, if you don't do this, there's gonna be consequences and I can't install my joinery, I can't install tiles, I can't do any of that work. And if he still doesn't care, we'll say this is why we have contracts in place. So, okay, mate, that's cool. I understand that you can't get here, but your ability to not plan well and to be too busy or not care or whatever the issue is isn't my problem. We're gonna employ someone else to do it on your behalf, and we're just gonna take it off your bill. So you're gonna be here on Thursday or am I getting someone else to do it? Just let me know. Like you don't need to go and say you're in who's he'll probably come. Yeah, he'll probably come. But you've explained, you don't say, mate, you are a useless trade, you are a useless person, you know, fuck you and your dog. Go away. Fuck you and your dog. They might they like you, you're attacking them because you know they love their dog. I don't know. All right. So when you when you would approach the situation that way, you're not gonna get the desired result. You might feel good in the moment, you might feel like a hero, but you've just created more work for yourself and for the rest of the team. Because now we have to deal with that. Let's just say that trade goes, well, fuck it. You're you've disrespected me and my dog, who I love more than life. We're not coming back to your project. So now we have to go find another contractor to finish that job at a more expensive price because who's gonna come in and do it for the same? And now you've created delays and extra costs. So who's gonna pay for that? Is the company paying for that or are you paying for that? Okay, so there's consequences when you don't act in that way. And as you said, look at it as a team or as a leader or whatever it might be. So it's definitely something that we have to that we that I address right away because it does create more work, I believe, when you're not in control of your emotions when it comes to that.

Robby 25:42

Do you do do you do the same thing the other way around? Like as a consumer?

George 25:46

Yeah. Um elaborate.

Robby 25:49

Like, are you as patient as a consumer?

George 25:54

As a consumer, when it's not your business. Yeah, it depends what I'm doing. Why? I don't know. I I I am impatient sometimes. I try to be, but when it's simple shit, I get frustrated when simple things aren't done well. Like yeah, like what?

Robby 26:09

Can you give us an example?

SPEAKER_02 26:10

Yeah, I can um let me give you an example. I don't know, fuck. Council.

George 26:24

Alright. I have to oh that reminds me. I'm trying to book in an inspection for something. And it's like you have to go through 15 different loopholes. I'll send me this email, fill out this form, do this, do that. I said, mate, mate, mate, just like can we get you here? Yes or no? Or like whatever it might be, they're just they're just going about it in a way that's so much more difficult than it needs to be. Um that's so that's that's just bureaucracy more than anything in red tape. But you coffee. You said coffee the other day. You get upset when you get a bad coffee, you have one job. Yeah, one job, like froth the milk, make sure the coffee's the right temperature. Go. That's it. It's your only job.

Robby 27:02

Yeah, that's that's a lack of competency.

George 27:06

Yeah, yeah. I mean, maybe there's that that's element of it too. Are they competent enough to do that job too? But um, no, look, I try to do, especially when it comes to business owners as well. If I see someone's having a crack and trying, I'm I'm generally pretty good when it comes to stuff like that. But if it's um if it's negligence, like that's when I get annoys. If it's laziness, laziness annoys me a lot.

Robby 27:31

I got um went to a restaurant the other night and the waiter waitress, I should say, dissed the food. Oh really? She didn't diss the food, she kind of said, like, oh, that's don't have that one. Yeah, yeah, that one. Like, oh yeah, if you if you know how to cook, I wouldn't order it here. What the fuck? Right? What was the meal? The the the meal, like the specific lasagna. Oh right. Yeah. Hundred layer lasagna. Okay. That would be a specific place you probably know where I went if you if you've been around. I don't know. I actually don't. You you'd haven't been around. You haven't left Port Melbourne. I don't leave. Seven years.

George 28:12

Don't.

Robby 28:12

Uh sorry, Port Melbourne's too far. Almost this year. Um Yeah, anyway, and then I found that to be really I was the only person at the table. There were seven people. I was the only person at the table who found that waitress to be horrible. And everyone else was like, what are you talking about? She was super nice. And I was like, No, man, if that wasn't my employee, I would be so you just like you dissed your team. Yeah, you know what I mean? You could have not dissed them, you could have easily rerouted our attention in a different way. Yeah, you know what off. If you're not a pastor, you're not the best pasta is this is the best pastor. This is my favorite pastor this morning.

George 28:53

Yeah, not said a lasagna shit.

Robby 28:55

Hey, you left everyone confused. Three people were gonna order it. She left everyone confused, left, came back, the three people ordered it anyway. You included, me included.

George 29:03

Um was it good? Did you actually have it?

Robby 29:06

Okay, okay. Yeah, but that's not the point. It's not about was she right, was she wrong. It's about hey, like you didn't handle that correctly as an employee.

SPEAKER_02 29:16

Yeah.

Robby 29:17

But is that her fault? Hey?

George 29:19

Is that her fault? She trained? Was she told? Yeah, yeah. That's uh you could always say that, I guess. I had someone where they I went somewhere the other day.

Robby 29:29

I reckon it's her fault.

George 29:30

I went I went to a a shop. It was over the holidays, uh, summer holidays, and it was at a shop.

Robby 29:35

I bought some you reckon summer holidays are the other day, huh?

George 29:38

The other day. It's May. It's still hot, mate. It's hot in Melbourne late the last couple weeks. It's been great weather. Sunshine. Sunshine. Sunny Melbourne. Who would have thought? So I went to the shop and they I was buying a top or whatever it was, and they're like, Oh, do you want a beach towel that's 20 bucks reduced from 60 bucks, whatever it was? I'm like, oh yeah. I was like, you know what? I do. I get me that. I'll have the towel. Now I had no intention of buying the towel. I walked there to buy the top, and then I go, all right, cool, get me a towel as well. I'll actually use that for this, this, this, and this. And I said to my son, I think it was at the top. I know, I said to them, I said, you know what you just did then? And they're like, no, what? I said, that's that's called an a cross sell. I said, you've sold me something that I was never going to buy. And I go, that's that's like a hundred percent profit for the business because I was never coming in to buy that. I was never going to buy it, but then you said this, this, then this. And they're like, oh, it's like, yeah, uh, I don't know, they're just on sale. And like he didn't get the concept of what I was trying to tell him. And the same thing happened the other day with I went and bought some tops, some t-shirts. And she's like, Oh, you know, if you buy another two, you actually get one at$40 off or whatever it was. I'm like, Oh, okay, give me another two. And then the same thing. I said, Do you know what you just did then? And she's like, Oh no, I said, Well, it's this. And they're like, Oh, I'm just telling you because they're on sale and you get it cheaper. Like, okay. But um, don't know where I was going with that story, but it's oh, the training, oh, they weren't trained about that waitress wasn't trained. And it's like for ages, yeah. So it's like that's part of the responsibility of the business owner to say, hey, I want you every single time, whenever you're selling a t-shirt, is to say, by the way, if you buy two more, you get$40 off the second pair or whatever it is. And that's um that's them being trained and understanding a process. And I would say the same thing with this waitress is if you know, don't say your your opinion's not important. Oh sorry, not your opinion's not important. No, no, the your process is not important. No, but she she's still giving an opinion if she says this past is nicer.

Robby 31:38

Yeah, but you can tell us. I don't say so. I don't usually ask food subjective. Yeah, correct. I know some people that eat some weird shit. Yeah, correct. And I know some great foods that people eat and they're like, oh, I don't really like it. Yeah. Um, and I think that they should be trained in that scenario. Food specific. Yeah. Uh share what's popular. Yeah. Share what I have the most you your goal is to make sure I leave here and say, hey, that was sick. That was cool. Yeah. And now I'm dissing you on a podcast. So you failed. Big F. Big Big F. Um, but yeah, I think I think people, the way people behave in their work tends to relate to how they behave outside of work. 100%. You know what I mean? I completely agree. And that's why I asked you that question and flipped it. And I said, Are you as patient as a consumer? Yeah, I would say I am uh a patient consumer. The more I think about it, I might know who you're talking about. I reckon that person flips out always.

George 32:35

Yeah, correct. Uh, even outside in personal markets.

Robby 32:37

Yeah, yeah, yeah. It's more comical when it happens out there though. Yeah, we tend to leg it on. Less skin in the game. Yeah. But um, yeah, they tend to get angry at me.

George 32:46

But it's also it's also when you're a senior person too, then other people will look at that and go, oh, well, that's how I should act. Oh, that's how I get things done. Like we've just employed an apprentice recently. And if he sees that sort of behavior with people, then he'll grow up, for a better word, and become a manager himself himself one day, and then speak to the labourer that way, speak to the electrician that way, speak to the plumber that way. And then you end up getting a reputation of people not wanting to come to work for you or not wanting to do things for you.

Robby 33:12

Yeah. Don't you think it all um it all stems from what they see? Like it's influenced. Imagine you're the sort of boss, right? They be where you were like, these guys fucking screwed us. Let's go leave a f uh, let's go uh leave a bad review for them and blah blah blah. It's like, you know what I mean? Yeah. And then it's like that will stem down directly. Yeah. Do you know what I mean? Because then if you're willing to you're willing to go and do that, then the people on your team learn directly from that. Do you know what I mean? Or nah, this guy didn't fucking do the right thing by us. No, fuck him, don't pay him. And it's like, that's not or don't do the work that we're supposed to do. Like, nah, fuck him. If they want it, they can call us. And it's like, no, no, that's not right. Like, you should always do the right thing. Because then when things come back around, or things loop back around, or someone talks smack, you you've got a clean slate. You can turn around and say, no, no, fuck you. I didn't do that. You're a liar, and we can set this, yeah, we can set the fucking story straight right now. Yeah. Do you know what I mean? And if you if you've done wrong, if you've yelled at people, if you've put yourself in a bad position, you can't do that. You lose that ability.

George 34:27

Yeah. Look, I also think in the moment you can have moments like that where you do lose your shit. Where you do. Yeah, just yeah, that. Or whether you say something to someone that's not the best thing for them, for you, for the project, whatever it is, or for your business. I still think as long as you don't physically hurt someone or really attack someone on that huge personal level that you can't go back. I think there's always a way to still swallow your pride and go, hey, look, I was just big day the other day. I was out of line. Apologies. The intent for us is to move forward and do this, this, this, and this. And I think there's um there's huge merit in doing that as well. Because if I do something wrong, I'll I'll put my hand up. We're no issues. I don't have that pride thing where I was like, oh, well, I'm always right. I'm the boss, I'm the director of the company. Everyone makes mistakes. Everyone goes down that path where they may do something wrong. But if I am right, I also back myself too. I'm not gonna, I'm not gonna just turn over because you're upset or because you don't like the reality of the situation. That's a you problem. I've done the right thing and I believe that I've acted with integrity and XYZ, then your opinion is irrelevant to me.

Robby 35:28

Yeah, I'm the same. And funnily enough, I just happen to never be wrong.

George 35:32

Well, that's it. It's just so important. Lack of the draw. What about um the so where was you you I was gonna touch on that? Um me or you? Um You're talking about leadership, top-down about being wrong and apologizing for it, integrity. Um yeah, I actually think that works better for you when you can actually show some remorse and go, you know what, hey, I was out of line. I think people would respect that. Oh, I do. If someone said that to me, I would I would have a huge level of respect to say, well, what done, man? Well done for better pill. Yeah.

Robby 36:16

It is. And most people can't do it.

George 36:19

Yeah, most people can't. Do you think that you've had a level of training now as well? Do you think that's helped you?

Robby 36:26

Yeah, I I definitely because I really do.

George 36:28

I really think it's helped me.

Robby 36:32

Learning to think critically is like it's everything.

George 36:38

Do you think thinking logically is a good thing too?

Robby 36:41

100%.

George 36:42

Yeah.

Robby 36:43

Why not nah? Why why not?

George 36:45

No, in the sense that a lot of people say maybe if it's unemotional or there's no emotional intelligence or anything like that. Like, I'm a very logical person when it comes to most things. And even in instances, some people like, uh, my sister-in-law would always joke, but to a level being serious, saying, Oh, you're so cold. I was like, I'm not cold at all. Like, I'm a very warm person, I'm a very loving person. I'm just a logical person too. So I if I see something, don't there's no, it's not, it's just black or it's white. Can it be gray? Yeah, I'm sure, with some logic. But ultimately, I I try and look at most of the scenarios in my life as a as a logical conclusion.

Robby 37:23

Yeah, I think if you look at the best decisions you make, very few of them tend to be emotional. Yeah. Correct. They're just it's just true. It's like very few of them you did based on some you might, but it would be, I would I argue it'd be less. Of the better ones. Do you know what I mean? Or if you look at like dude, that's how we've said this before, the same conversation. Like, hey, someone's coming in, super emotional. You're not gonna be like, oh, sick. You're just not, right? You're gonna be like super emotional. Yeah, we can do it. Yeah, say, hey, how are you? It's like, how's your day?

SPEAKER_00 38:03

Oh my god.

Robby 38:04

Um but yeah, it's uh most people would think that most people have aren't uh associations weird. What do you mean? Like the way you think about things, and it's like most of the time it's not even your thoughts. Like you haven't pot consciously sat there and worked out that emotional is bad, and that did not happen. It's just from everything you've been fed.

George 38:32

Yeah, all your experiences to date.

Robby 38:34

Yeah, everything you've just been fed, consumed, and then now that seems to be a a thought process.

SPEAKER_02 38:41

Yeah.

Robby 38:42

Isn't it wild? Um speaking of thinking, you know what I think about a lot?

SPEAKER_02 38:51

What's that? Claude.

George 38:54

Oh jeez.

Robby 38:55

And I wanna I wanna take this moment.

George 38:57

Is this is this um a coincidence that you bring this up? Because I just did something today.

Robby 39:01

I'm gonna take this moment to congratulate you.

George 39:03

Thank you.

Robby 39:03

And and welcome you to the dark side to the community, yeah, to the dark side.

George 39:06

I joined the Claude community today. Paid membership and all. Didn't even do the free version. I just did the annual subscription straight up. Go all in. That's it. I I will for chat. I'm sorry, chat, your days are limited. I'm cancelling you on the 19th of May.

Robby 39:21

You know, we spoke about critical thinking and I saw Patrick Bit David put up a post the other day, and he spoke about brain atrophy. And I think I've spoken to you about this before. It's like people are losing the ability to actually think. You know, your brain's a muscle. And it's like, dude, I honestly I use Claude so much.

George 39:42

There would not be you saying a day where you don't use it?

Robby 39:49

Guaranteed there's not a day I don't use it. I'm trying to think if there's even an hour I don't use it.

George 39:53

At home? Like if you're at home, so you just chuck it on and talk to it? No, not really. So I'm saying, like on a week, if you're not at work, will you use it?

Robby 40:03

Like uh if if I want some information.

George 40:06

Yeah. Yeah. Hey, would just off topic quickly, if you said, hey, I'm looking for a builder in the Alba Park area, would is it tailored in the way that it will try and find a builder like myself, say myself, because you did it in chat once. Does it still do that as well? Yeah, of course. Yeah, so is that monetized yet? Can you start paying? Okay, but so you can't pay to be the builder that it says that you come up in there? Whereas can you do that in chat though, anyway?

Robby 40:33

I they said it was coming, yeah, but I I think they were testing it, but it never it it's I think it'll come. It'll come. They also copped a lot of flack for it. You said they had to add to call it. That was cool. Yeah. Um, because you're basically buying the position. But that was the game when Google first came in. Like, you know what I mean? They understood the game. Okay, cool, everyone's coming here. We've got all this traffic, traffic's valuable. Yeah, hey George, do you want the top spot? Okay, this one. Um but yeah, I think brain atrophy is gonna be a real issue. And then people won't be yelling or anything. Yeah.

George 41:10

Do you still so do you feel that you're losing that because you're using an AI assistant so much?

Robby 41:21

I know. But I'm also purposefully reading every day. Yeah. For that reason. Because I'm like, okay, like even if this can do everything for me, it's gotten to the point where like if I need to do something basic, I'm not gonna go and work it out. Yeah. What's the point? Like, what's the point of going and clicking buttons and trying to work out where you showed me something the other day.

George 41:48

It's like if you're trying to figure out a loan calculator, like why go on Google, Google loan calculator, go, oh, this is what it is. Hey, create me a calculator. Create me on now. This is what I want to do. Yeah, this is what I want.

Robby 41:57

Put the variables, tell me what you tell me what you need to know about the situation.

George 41:59

What's my deposit? What's this? What's that? This is the area I want to buy in. What shop, what site should I look at? Go.

SPEAKER_02 42:04

Yeah.

George 42:04

How much do I need to renovate? Like everything. You put whatever it is, and it saves you doing an Excel spreadsheet where it's got formulas and this and that and variable rates and drop-down menus, and it's done it in 30 seconds.

Robby 42:16

Yeah, and it's got like sliders, it's it's inter interactive. Yeah, it's um, it's alarming. I think the world is not ready.

George 42:30

Yeah. So do you think that that's gonna reduce well then by what you're saying, it'll reduce the skills that people will have to communicate with each other. I saw so even when you are on site or whatever it might be. I've seen this funny ad, I've seen this funny video where it's like, um, you know, hey, whatever it is, Claude, let's say. It's like, I just got a knock at the door by one of my employees, Stephanie. What should I do? And then it's like, go and open the door. It's like, hey, great to meet you. He goes, Yeah, great to great to connect. Yeah, definitely get up and open the door and just smile with a friendly face. And then the lady walks in and she's like, Hey, Claude, he's just opened the door and smiled at me. What should I do next? And he goes, Well, take a seat and say, Hey, it's very nice to meet you. Ask them how their day was. And then they just kept going back and forth for a little while. It was very extreme. Yeah, but it's kind of what you're getting to as well. It's like people are not going to be able to go, fuck, there's someone at the door. What uh do I need to stand up and open the door? Like, fuck, I better check.

Robby 43:21

Well, we're gonna lose. So uh I think it was Leila or Moosey who did this video, and I thought it was great. And she goes, if I send you an email and then you don't read the email, you copy the email and you paste it into Chat GPT, and then you say, Hey, tell me what this email is, and it tells you, and then you say, Okay, cool, write a reply saying this, and then it writes the reply, and then you copy the reply and you paste it and you send it back, and then I get your reply and I copy that and I put it into AI and I say summarize this, and it gives me a summary, and then I get it to reply. It's like, are we even fucking having a conversation? Yeah, or is it AI talking to like what the fuck is happening right now? Yeah. Do you know what I mean? And you're like, that's very true. That's very true, and it's like true. For a lot of people right now, and it's not gonna slow down.

George 44:03

Can you tell when people respond like that?

Robby 44:06

Of course. Yeah, talk to the person. Do you talk? Do they talk in the same way? Most people don't. You talk to them, they can barely string two words together and they're using fucking long ass words in their emails. You're like, dude, what's that mean? Come on.

George 44:20

Yeah, absolutely. But in the same token as well, it's it's often a a matter of, well, fuck am I going to read this 15-page email and waste my time when I can just summarize it in 10 dot points by someone else doing that. I've done that before myself. Someone will send me a long-winded email, which I hate fucking receiving, and I'll just chuck it in and go, hey, summarize this in six dot points and let me know what they're saying.

Robby 44:40

Why do you choose a dot points number?

George 44:42

Sorry? Why do you choose to- Oh no, I just threw a number out then. Yeah. Just I just said summarise it in dot points.

Robby 44:47

Um, yeah. And it's and it's the problem is it's actually better.

George 44:52

Yeah, that's the other thing, too, isn't it? It's gonna, it's probably gonna draft a better response than what you would ever write. Yeah, but like it's actually like it's just AIs talking to each other after a while. In which case you would just say, This is my AI, send everything to him. Don't send it to Outlook, send it to him, let him sort it out, and they respond and they review, and you go, Yep, am I happy to send that? Yes, I am go. And you become relevant. Yeah, yeah, exactly.

Robby 45:14

But there'll be no yelling on site.

George 45:16

No, it'll just be the AIs talking to each other.

Robby 45:19

Imagine the AI starts yelling. It gets good.

George 45:22

Hey, Claude gets good. Yeah, I'm interested. Um I'm keen to start when you yeah, when you start to like I probably need to see you to set some stuff up, but I'm gonna try to transfer everything from chat to Claude at the moment. There is a way to do that. I've just got to watch the video again and follow the steps. Just saves me starting all my conversations again because I've been using chat for I don't know, a couple years now and I've had the paid version for a little while. Couple years, huh? Yeah, it's it would have been that at least. Time flies.

Robby 45:52

Yeah, my word. My word. So on that note, uh what do you want to say to all the people that are yelling at other people and not handling it correctly?

George 46:04

Um stop fucking yelling. Stop yelling, just hold hands and go for a walk. That's it. That's it. No, look, I just think there's there's definitely better ways to handle things.

Robby 46:14

Uh do you think do you think your employee who yells at someone, yeah, would they be better off for going into chat and saying, hey, this person did this. I want to tell them to get fucked.

When Insults Stick And Why

George 46:28

To get fucked. But maybe it would be, even if it's like, you know, you can chat to it, uh, have a conversation with it on on voice, on speaker, it could just be a matter of you just centering yourself and just getting rid of that emotion. I heard something the other day, it was along the lines of like how out of control are you with your emotions if someone cuts in front of you and you just lose your mind. You are not in any way in control of your emotions. If something like that, so insignificant bothers you, that person probably didn't even see you and maybe cut in front because like you know, you're in their blind spot or whatever, they're in a rush or their kids sick and they've got to get home. Like they're not thinking, they're not upset that you they've cut in front of you, but you are just losing your absolute mind. So I try to have a fair level of control on my emotions when it comes to stuff like that, and not have anger and and um and pettiness as my first response. Just try and again be more logical about it. That helps me. And then I kind of get my thrills when I get the desired results anyway, without going down that path. And don't get me wrong, there may be times where you do need to have a firm conversation where you might need to raise your voice or yell at someone if it's an extreme dangerous situation, for example, or someone's just genuinely, as you said, doing the wrong thing and you've got to put them in their place so they fucking understand whatever. And that happens. Yeah, it does happen. But absolutely. But I think most of the scenarios in your life don't need to go down that path. And when you're, you know, if you're someone like say, let's just use social media, for example, you're not creating content, you're not using the platforms as they should be used because you're conscious of what everyone else is going to say. Any uh again, it was another great quote that I heard that I read, and I really liked it.

Robby 48:07

I heard a great quote the other day. You don't want to share it.

George 48:09

I'll read mine first.

Robby 48:11

Come on, man.

George 48:12

Words can only hurt you to the degree that you believe they are true.

unknown 48:18

All right.

George 48:18

So words can only hurt you to the degree that you believe that they are true. And I did like that. Like if someone says something about you, there must be a degree of you believing that, that you're ugly, that you're fat, that you're dumb. And blue hair. Yeah, and the blue, it's exactly it's the blue hair theory. I don't like your blue hair. Well, you don't have blue hair, so why would I get upset or why would you get upset over that? And I think once you grasp that and you really go, well, do I believe this to be true about myself? Am I unintelligent? Am I ugly? Am I overweight? Whatever it is, well, you either got to own it. Yes, I am. I'm sorry, I'm not the smartest person in the not the sharpest tool in the shed, or yeah, I am a bit overweight. Well, cool. You either go and educate yourself, become smarter, read books, or go to the gym, start losing some weight, start getting in better shape, whatever it is, take control. Or own it. Yeah, I'm fat and I love it. Whatever it's gonna be.

Robby 49:10

Do you think uh smartness is like natural talent? No, I think you can be taught.

George 49:17

I think you can be No, I don't think it's I know maybe maybe maybe some people can learn things. You think it's genetics? I drop it, I dropped it out at U10. Told my U10 science teacher, I said, hey, yeah, the periodic table, it's not for me. H2O is the only one I remember. That's it. I don't even know what that is now. And I only know what H2O is because of the water boy. You haven't seen that movie? Shit. I have, I have. Of course you have, with um Jessica Simpson. Yeah. Uh yeah, that's that. No, it's not, it's Adam Sandler. Anyway, but it's like I told him straight up, I said, hey, I'm out of science. Like, I'm not gonna do this, I have no interest in it. And he was like, Cool, man. He goes, I've got no issues with that. He goes, as long as you don't disrupt other people, he goes, I'll give you a pass.

Robby 50:05

Oh, really?

George 50:06

Yeah, what the fuck? Yeah, he goes, I'll give you a pass mark. He goes, Don't disrupt other people uh in the classroom. He goes, I don't mind if you don't want to do this. Like if you know you're not gonna be a scientist or you don't want to use that in your career path, no issues whatsoever. I'll give you a pass mark, but don't interrupt other people whilst you're here. I said, All right, sweet. So it's a good deal. So sorry, I'm not a scientist. There you go. You heard it here first. That's it. Uh, what was the question before you said that? Before we got into that, me not being a scientist.

Robby 50:33

You would talk. Uh I said, Do you think being smart is Oh, that's right.

George 50:37

Um, no, I mean, I think if you're willing to learn something, you can learn it for sure. I think people are can be trained, can be taught.

Robby 50:45

And now, because you you one of the excuses you made was like not you made that you were giving in your example. Yeah, people might think that about themselves. I'm not the sharpest tool in the shed. Yeah. And I'm like, is that uh like fix it?

George 50:56

Yeah, can you fix it? Can you try to work out? Well, it's also it's rele it's relative. Like you might say, Yeah, there's a person here that can talk about atoms and do all this sort of amazing stuff and science and periodic tables, all that sort of shit, but go and ask him to build a shed. Yeah, all right, and he can't do that. So what's the definition of small hang on? Yeah, yeah, exactly. Can't he can't talk to the opposite sex, all right? So, but this person here can do all of that and build a shed. So who's the smarter? I guess it's relative to what intelligence you're talking about, but and and what you want out of your your life and how you perceive, but yeah, I don't I don't ever claim to be anything I'm not. That's all. And as long as I'm happy with me and I'm happy with where I'm at, other opinion other people's opinions very rarely phase me. Very rarely.

Robby 51:45

Like the people commenting on your post saying you should you look like you're in a kebab shop.

George 51:50

I know.

Robby 51:50

I was pumped.

George 51:51

I wanted to go open up a kebab shop. I wanted to go, you were the first person I thought about. Thank you. I was gonna try to drag you into it somehow on that post. Did it tag me? I was gonna say nah, but like Robbie does though.

Robby 52:01

Oh my good mate, so yeah, I was gonna say something like that.

George 52:03

I said, nah, but Robbie does. Yeah, you should come. I think I've just responded free HSPs for everyone that tends the event. Um there, there you go. There you go.

Robby 52:17

Anything else you'd like to touch on before we wrap this one up?

George 52:23

We dropped a few quotes today. Oh, you said you had a quote. I'll save it.

Robby 52:27

Oh, will you? Yeah. But you know what you should quote? Uh you're clearly uh very well uh trained to be able to hold your emotions.

George 52:38

I think so. And I continue to develop it too.

Robby 52:41

So if I wanted to learn from you, George, where can I do that?

George 52:46

Look, there's a few ways you could do it, but the main way that you could do it right now to get direct access would be to register your details and get your seat to the Builders Summit, which is coming to Sydney and Melbourne this May. That's where you can get some access to myself and also to the gentleman sitting across the podcast studio to me, Mr. Robert Chikaire. Must call him Robert when you see him. Otherwise, I won't respond. Yeah. If you do call him Robert, he will probably punch you in the face because he's such an angry guy. Yeah. But the Builder Summit's coming up.

Robby 53:19

And the guy from the sites.

George 53:21

I was talking about Robbie the whole time. Um, no, we've got the Builder Summit coming up. It's a great day out. We get to connect with a lot of construction professionals, and everyone comes and learns something on the day and walks out of that room better than they bought than what they walked in. And that's our main goal when they get there and educate them. You're very you go deep on the branding and the AI space at the moment, which is fantastic and marketing as well. And I touch on the the space of scaling a construction business and how you can implement systems and processes to help you grow in a sustainable way that's good for the future, that's good for you and everyone that works for you and with you. So it's in May 2026. You can click a link, you can go on our website, you can go on our social profiles. They the link is everywhere. You can find it if you want it. But it's a day that I promise you're going to have um a lot of learnings and you will get a lot out of it because we've put a lot into it over the last three years. Every single event that we have done has gotten better and better and better every single time. So this is gonna be the best one. Yeah, I actually don't doubt it in any way. I think it's gonna be really good with the stuff that we're teaching, with the things that we're doing and the energy that we bring. You know, we we don't have a pessimistic view on anything that I got some stuff I'm gonna share. Never shift. That's cool. Yeah, that's cool. I love it. That's part of my one of my favorite things is I'll be sitting in the back of the room and I'll I'll see something there and I'll be like, it's like you can scan the QR code. Hey, I'm scanning the QR code. How do I register for this thing? Robbie's got. Um, yeah, it's cool, man. It's such a good space, and I love connecting with everyone in the room because I feel that everyone's in that same space, in that same trajectory where they want to do better, they want more, and they get more.

Robby 54:58

You want more, get more. I'll leave it at that.

George 55:02

I'll leave it at that. I'm gonna leave you with one more quote before we before we uh wrap it up for tonight. Before we part, ways. Your boos don't mean anything. I see what you people cheer for.

Robby 55:17

Your boos don't mean anything. I see what you people cheer for. What do you got? A quote book in there.

George 55:22

I do. I often write quotes down that I like in my uh phone. Do you? Yeah.

Robby 55:26

Yeah, I've got all these things. I one time I thought I had this genius idea, George. I'll share it with you before we go. And I thought, you know what? I'm gonna get a bunch of quotes and I'm gonna put them together in a book and I'm gonna sell it as an ebook for a dollar. And I thought it's gonna be brilliant, dude. For a buck, you get all these quotes, it's fucking great. And I thought, this is it. This is my uh this is how I'm gonna vote. So you're gonna retire. This is my you know, billion dollar idea. Um anyway, I found out you can download it for free and stuff.

George 56:00

Yeah, you can just or you could just ask Lord, give me one hundred. Was there a website, Brainy Quote or something like that? For me. There is a website that you go on there, yeah, yeah.

Robby 56:13

I thought, dude, I thought this is like this is it. All I've got to do is go and get a bunch of quotes from a bunch of famous people, put it in there, and just have like every quote, every page has a quote. Like 300 pages, still do it. I think it was gonna be called 365 something.

George 56:29

Yeah, that's what you were gonna call it, or that's what it's someone's done it.

Robby 56:35

That might be someone else's idea. That part, the 365. Yeah, I'll mix them up. Anyway, it wasn't done, so it doesn't matter.

George 56:41

Anyway, if you're that person that gets angry and gets upset at absolutely everything in your professional life, in your personal life, I reckon you need to take a step back, take some responsibility. Okay, have some responsibility. Yeah, get some training. Uh, definitely help me. Like it without a doubt, if I didn't have the training that I've had from leadership, I've I've done 12 months leadership course just recently, and I've done a lot of leadership over the years, and I still continue to try and look at avenues where I can get better at things. And I think everyone needs a coach. Everyone should have a mentor at some stage, or a coach or a mentor at some stage of their life for different things. I've got a uh a coach now and a mentor for my fitness. He's training me and he's telling me what to eat and showing me how to do things and putting plans together. Now, if I didn't have that person in my life, I honestly, hand on heart, wouldn't be where I'm at today with my health. I can honestly say that because I know for a fact that I wouldn't have put in the the work and I wouldn't have put in the effort, and sometimes I don't know what I don't know. He's taught me things I didn't know, and now I can implement and go out and execute. So it's the same when it comes to all aspects of your life. If you're struggling in an area, if you think you can get better in an area, a mentor can be someone in a book. It doesn't have to be someone that you know. Um, but go out there and just get better.

Robby 58:00

You pay the price either way.

George 58:03

So true. So true. Thanks a lot, guys. Another episode down. Appreciate you being here. And we also appreciate every single one of you that have subscribed or will be subscribing to this podcast in the very near future. Very much so.

Robby 58:19

Peace out. Thanks, everyone.