TALK MIDLAND w/ Logan Richetti
A podcast with a mission to promote small businesses in the Midland, Michigan community. The show is hosted by Logan Richetti, the managing broker of Modern Realty, the largest real estate brokerage in Midland. He has a passion for supporting small business leaders in our area, and this podcast is a spotlight for their stories. Follow along to learn more as we #talkmidland.
TALK MIDLAND w/ Logan Richetti
More Than a Car Wash: How Tommy's Express Is Building Community in Midland | #92
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What makes someone choose one car wash over another?
Logan sits down with Tom Terry, Site Leader at Tommy's Express Car Wash, to talk about bringing a new business to Midland, creating memorable customer experiences, and why putting people first has been the key to their success.
Tom shares how Tommy's Express has grown by focusing on exceptional customer service, investing in employees, supporting local organizations, and creating an experience that keeps customers coming back.
In this episode, you'll learn:
- Why Tommy's Express chose Midland
- What makes their car wash different from the competition
- The importance of customer service in today's world
- How they develop future leaders from within
- Why they believe in giving people second chances
- The story behind one of their most loyal customers
- Why community involvement matters to their business
- How unlimited memberships work
- What goes into building a successful local business
Whether you're an entrepreneur, business owner, or someone who appreciates great customer service, this episode is full of valuable insights.
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Chapter Notes
00:00 – Meet Tom Terry
How Tommy's Express came to Midland
03:45 – Building a New Business
Why Midland was the perfect location
08:30 – What Makes Tommy's Different
Hot water, free vacuums, and customer service
14:20 – Creating a Better Customer Experience
Memberships, technology, and convenience
20:10 – The Story of Derek
A customer who reminds everyone why people matter
26:15 – Why Businesses Open Near Competitors
The strategy behind location selection
32:30 – Developing Future Leaders
Growing employees from within
39:00 – Giving People Second Chances
Building a workplace that cares
46:15 – Community Partnerships
Supporting Midland schools and nonprofits
53:00 – Why Customer Service Still Wins
Old-school values in a modern business
Keywords
Tommy's Express Car Wash, Tom Terry, Midland Michigan, Customer service, Small business, Car wash, Leadership, Employee development, Midland Business, Entrepreneurship, Local business, Community involvement, Unlimited car wash, Talk Midland Podcast, Midland MI