Darren Waitson | Nirvana Group | Maintenance With Meaning and Building Trust

From his early career to the launch of Nirvana, Darren shares his journey, his passion for partnership-led service, and why he believes the property sector is ready for a cultural shift. With a people-first mindset and a focus on transparency, Darren unpacks the real meaning behind quality maintenance and how Nirvana is working to raise the standard across the board.

Whether you're a managing agent, business owner, or someone working on the frontline of property services, this episode is packed with insights on leadership, trust-building, and what it takes to build a business that truly puts people and property first.

🛠️ In This Episode:

• Darren’s career journey and what led him to start Nirvana
• The inspiration behind the company name and mission
• Common pitfalls in traditional maintenance models
• How Nirvana puts transparency, trust, and service at the core
• What it takes to build lasting partnerships with managing agents
• The importance of culture, communication, and customer care
• Nirvana’s future vision and commitment to doing things differently
• Advice for anyone thinking of launching a service-led business in property

🔗 Connect with Darren:

📍 www.linkedin.com/in/darrenwaitson/
🏢 Learn more about Nirvana below - www.nirvana-maintenance.co.uk 

Thank you to our Sponsors for this episode - PropWise 

This episode is proudly sponsored by PropWise – the dedicated training platform for leasehold property professionals.

At PropWise, we know this industry can be tough — with lone working, challenging conversations, and high-pressure environments often becoming the norm. That’s why our courses don’t just cover legislation and best practice — they also focus on the human side of the job, including wellbeing, resilience, and staying safe when working alone.

Whether you’re new to the role or a seasoned pro, PropWise offers flexible, learning designed to support you — professionally and personally.

Thank you so much for listening to Beyond Four Walls. If you’ve been inspired by today’s conversation and you’d like to share your own story, I’d love to hear from you. You can reach me directly at jodie@jodiefraser.com if you’d like to be a guest on the podcast.

I’d also like to say a special thank you to my podcast producer, Shirley Ludford, at Swindon 105.5 – Swindon’s award-winning community radio station. It’s run by an incredible team of volunteers who are passionate about giving a voice to the local community. You can find out more about the station at www.swindon1055.co.uk

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