In this conversation, Mauricio Schuler and Karla Kannan discuss the pressing staffing challenges in the hospitality industry, particularly in the wake of the pandemic. 

They explore the evolution of learning and development, emphasizing the need for effective onboarding programs that adapt to the new workforce, including Generation Z. 

The discussion highlights the importance of technology in training, the necessity of creating a culture of recognition, and the future skills that will be essential for hospitality professionals. 

Karla shares insights on consulting for independent hoteliers and the value of investing in people and partnerships to enhance the guest experience.

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Key Takeaways

• 79% of hotels report staffing issues and 22% consider it critical.
• Training and onboarding have changed significantly post-pandemic.
• There is a pressing need for efficient training solutions.
• Technology can enhance training but must be implemented carefully.
• Recognition and career development are crucial for employee retention.
• Effective training must be relevant and useful to employees..
• Investing in people is essential for long-term success in hospitality.

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Schulering: Evolving Hospitality through Learning.