Empowering Families: How OptionOne Care Supports Loved Ones with Arlene Moran

In our 23rd episode of B2B Synergy, the Power Partners, USA podcast, host Alan Armijo interviews Arlene Moran, owner of Option One Care, a licensed home care agency in Southern California. Arlene shares insights about her agency's services, which include non-medical home care for the elderly and those needing daily assistance, and her nursing registry, Optimum Nursing, which provides licensed medical staff for skilled nursing facilities. Discover how Arlene's agency ensures the safety and well-being of its clients through compassionate caregiving and rigorous employee checks. Learn about the scope of services offered in both residential homes and skilled nursing facilities. Arlene discusses the importance of compliance, the rigorous standards for caregiver and nurse certification, the personal touch her agency offers, and the challenges and needs in her industry. She highlights the importance of compassion in caregivers, combating nurse fatigue and burnout, and the crucial role of trust and relationship-building in maintaining loyal employees and clients.

Name: Arlene Moran
Title: CEO
Company: OptionOne Care. Inc.
Phone: (714) 878-4443
Email: youragent@arlenemoran.com
Website:  www.option1cares.com

• Power Partners USA website - www.PowerPartners.us
• Power Partner Members - "Explained Here" - www.PowerPartnersUSA.net (short Q&A Video and Podcasts)

• Graphics by Debra Armijo - www.iTrustMarketing.biz
• Music by Joan Jones - www.clubjoan.com

Have a question for Power Partners USA or any of its members? Call, write or text Alan Armijo - info@powerpartners.us 562-843-7801

Chapters

• 0:49 Understanding OptionOne Care Service
• 2:14 Regulations and Compliance in Home Care
• 3:09 Optimum Nursing Registry Explained
• 4:30 Onboarding Process and Service Areas
• 6:06 Training and Certification of Employees
• 7:51 Client Relations and Personal Touch
• 9:24 Evaluating Care Needs to Send the Right Person
• 12:11 How Arlene Evaluates Her Care Givers
• 14:35 Starting and Growing the Business
• 17:07 Client Types and Facility Partnerships
• 21:01 Cost of Services and Negotiations
• 23:54 Understanding Contract Work in Healthcare
• 25:31 Building Relationships with Facilities
• 26:31 Problem Solving in Healthcare
• 28:34 Partnering with Power Partners
• 29:41 The Importance of Networking
• 34:20 Addressing Nurse Fatigue and Burnout
• 39:07 Navigating Changes in the Medical Industry
• 40:14 Three Takeaways to know about OptionOne Home Care Services
• 41:24 Three Things to Know about Arlene's Nursing Registry
• 41:53 Reason Why Client's Need Home Care Services
• 44:43 Common Myths and Misconceptions
• 46:03 A Few More Care Giver Job Examples
• 47:24 Personal Touch - Taking Care of Your Loved Ones