Process Improvement Practioners Show
Are you leading change in your organization? Struggling with inefficiencies, bottlenecks, or outdated processes? Welcome to The Process Improvement Practitioners Show (PIPS)—your go-to podcast for mastering business process improvement, operational excellence, and change leadership.
Hosted by an experienced transformation leader with over 30 years of expertise, this podcast unpacks the real-world challenges and proven strategies for driving impactful change. Whether you’re a seasoned process improvement professional or just getting started, you'll gain actionable insights on Lean, Six Sigma, Agile, and more—without the jargon overload.
Expect deep dives into problem-solving, leadership mindsets, case studies, and the latest trends in process optimization, digital transformation, and continuous improvement. We cut through the corporate buzzwords to deliver practical tools, expert guidance, and real-world success stories—so you can streamline operations, boost efficiency, and create lasting business impact.
Join us on this journey to become a true process improvement wizard. Subscribe now and start making change happen!
Process Improvement Practioners Show
Episode 13: Process Mapping Q&A
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In this Process Improvement Practitioners Show Q&A episode, I answer listener questions from our three-part series on process mapping.
We discuss how to determine when a process should be mapped, how much detail belongs in a process map, and what to do when subject matter experts disagree about how the process actually works. I also share thoughts on whether process mapping should be performed internally or facilitated by an outside expert, common mistakes organizations make when documenting processes, and what should happen after a process map is completed.
Finally, I share a real-world example of a "golden nugget" uncovered during a mapping exercise that revealed a much larger customer experience problem than anyone initially realized.
If you're responsible for improving processes, leading change, or building a culture of continuous improvement, this episode will help you get more value from one of the most important tools in the process improvement toolkit.
Questions addressed in this episode:
• How do I know when a process needs to be mapped?
• How detailed should a process map be?
• What do I do when team members disagree about how the process works?
• What is the biggest mistake organizations make when process mapping?
• Should process maps be created internally or by an outside facilitator?
• What should happen after the map is complete?
• What valuable insights can process mapping uncover that might otherwise remain hidden?
Thank you for listening to The Process Improvement Practitioners Show.
