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Wild Moos
Welcome to Wild Moos, the no-holds-barred podcast where the boardroom meets the playroom.
Hosted by Amy of Mooeys and Nicole from Wild Bird Marketing, this podcast dives into the messy, joyful, and often chaotic life of being a mother and a business owner.
Every episode is a candid exploration of the trials and triumphs that come with juggling spreadsheets and sippy cups.
From start-up stories that defy the "perfect mum" myth to scaling a business without sacrificing sanity, Amy and Nicole share it all.
Expect laughter, tears, and plenty of swear words as they peel back the curtain on what it really takes to thrive in the dual worlds of business and motherhood.
Wild Moos is a community, a confession booth, and your cheerleading squad all rolled into one.
Whether you're knee-deep in nappies, drafting business plans, or just dreaming about what could be, Wild Moos is the podcast for every mum who’s ever had to lock the bathroom door just to answer an email.
Tune in for your regular dose of inspiration, commiseration, and a reminder that you're not alone on this wild ride of entrepreneurship and motherhood.
Wild Moos
Wild Moos Titbits #5
Unlock the secret to building high-performing teams with our latest episode, where we delve into the essence of psychological safety in the workplace. Imagine a business culture where vulnerability is not only accepted but encouraged, where open communication flows without the need for leadership's explicit invitation. That's what we discuss in this candid conversation, along with how personal routines like exercise and meditation play a pivotal role in managing the pressures of work while staying grounded through a connection with nature. We also debunk the myths surrounding the 'open door policy' and shine a light on the true pathway to fostering an environment geared towards growth and learning.
The episode is not just about the internal culture, but also about the nuts and bolts of business management and growth. From strategizing movie venture expansions to updating business plans and managing multiple franchises, I share the satisfaction of ticking off tasks and the peculiar joy of updating our website's hiring positions. Further, the discussion turns towards the beauty industry, emphasizing the importance of accountability and awareness in our choices of beauty services and products. Join me as I open up about the refreshingly honest experiences in rebranding our offerings and navigating the balance between stability and necessary change within the market. This episode is a blend of personal insights, management strategies, and a call to action for responsibility in the beauty business—all aimed at engaging and informing you, our valued listeners.
Nicole Bilham of WildBird Marketing Agency
https://wildbirdmarketing.co.uk/
Amy Lewis of The Mooeys Group
www.mooeys.co.uk | www.mooeysfranchise.co.uk | www.mooskin.co
Let's get talking. Titty bit, titty bit. How many tidbits have we done now? This might be five, five, like oh my.
Speaker 2:God, it's like five. What's been happening in business at the minute. I tell you what I've done. That's quite interesting is I interviewed someone on psychological safety the other day. Oh what does that mean.
Speaker 2:So psychological safety is a behaviour within a business or an organisation where you level up to be vulnerable and to call out behaviour that is not acceptable, enabling a safer environment to learn from, to grow and to scale within. So, like being the anti-bullying Fucking yeah, it's like what we would do all day long. How can I learn from this? How can I do better? So, all high performing teams there's been a massive piece of research done. All high performing teams have got a lot of things in common and it's not like strive, strive, strive. It is actually showing that vulnerability and getting to know and understand each other more and calling out behaviour that's not acceptable in order to learn from, so that you can admit mistakes. So there's not that I'm the boss, you're the employee. What I say goes. You have that healthy challenge as a culture embedded in your organisation or your business. Fascinating.
Speaker 1:I actually was reading something the other day that said about the open door policy it might have been a LinkedIn post how dangerous the open door policy actually is, because it's a way of manipulation. Interesting yeah and it was fascinating because it was like if a boss says my door is always open, it's basically saying come in grass, up your colleagues, tell me what's going on and then I'll probably fire you because you're not performing. Or you come in and whining and whittling on and I'll see your true colours.
Speaker 2:But this is the opposite of psychological safety.
Speaker 1:Exactly, but everyone thinks it's quite an old school thing, isn't it? It's quite an old school. You can imagine that, like white colour, that person sitting in the office that's got a job that they probably don't deserve. They've probably like clawed their way up, trodden on whatever it is, that kind of off football street. You know, like my door is always open bullshit and actually as a boss you should never actually need to say it.
Speaker 2:We shouldn't have a door, really.
Speaker 1:Shouldn't have a door, but you should never have to say my door is always open. It shouldn't ever be like that, because if your culture's right, you wouldn't need to say it.
Speaker 2:Anyway, sorry, Don't apologise, no, no, no, cos we're having a chat room.
Speaker 1:Okay, this is hilarious. This has come up in nearly every episode since we've done this. Is this going to be like the running theme?
Speaker 2:Yeah, 100%. I only play big and we're having a chat. We're having a chat. I changed my reminder this morning.
Speaker 1:That's big, I know because I started it. You finished it Completely finished it?
Speaker 2:What time's?
Speaker 1:yours 9.30. Oh, mine's 9am, yeah, but I'm always either dropping kids off or still getting ready. If I've done a workout, I will still be getting ready at 9. I'm a princess, I know I am a bit of a princess, I love having a workout and meditation.
Speaker 2:There's no space for it in my life. Not yet, not yet.
Speaker 1:But then I've got a peloton. It makes it easy, doesn't it Say, fucking bougie isn't it?
Speaker 2:I've got a peloton.
Speaker 1:I've got nothing else, but I've got a peloton Best thing I've ever bought and actually my payments finished this year. That's really exciting, isn't it.
Speaker 2:It's exciting, I actually own it. I was wishing to map it, so I will sit at my desk all day and not it's really bad for you.
Speaker 1:Yes, I don't want to break or anything To we. Yeah, that's it, yeah.
Speaker 2:So it got to the end of the day and my ankles were a bit swollen and that's the first time that's happened. I said other than when I was pregnant, I said to Matt I think I need to get a tre you know one of those walkie-treadmills for under my desk and he was like huh, no, you need to walk outside. And I was like there's no time, there's no time, I can't. There's no time, there's too much to do, no time.
Speaker 1:It's not good for our brains, though, to have that amount of pressure, is it?
Speaker 2:No way. So back to psychological safety. Yes, I should walk. Yes, that might be better for my life.
Speaker 1:Yes, yes, yes, we should all be doing things better, yeah, but yeah, we're not designed as humans to work at our desk that amount of time. Oh, I know yeah. Or that long period. It's meant to be like an hour burst, isn't it, anyway, yeah, so what did Matt say about your treadmill?
Speaker 2:Cancel, break and just go out and walk, because it's not just the benefits of well one, it's free but two, being in nature, put sins into perspective. Blah, blah, blah yeah. Yeah it's right, but am I going to implement it? Probably not.
Speaker 1:No, it does make a huge difference. So even meditation. So I'll only do like a 20 minute class If I'm rushed, like this morning. I didn't want to get out of bed. Piper woke me up in the middle of the night. I don't, I'm past those. Yeah, yeah, like being woken up now. Yeah, I feel like I'm going to be woken up and I feel really shit. But yeah, she woke me up and then I was like you know, when you just snuggled up and I was like I'm so cozy, my alarm went off at half six. I was like I'm so cozy, I'm so warm, I don't want to get up. And then Martin came in for a spoon. I was like no, I definitely don't want to get up, I'm so comfy. Oh, that's nice. And then Piper came in. I was like, oh, family in a bed. It's my favorite thing in the world All four of us in the bed together. Oh God, I love it so much.
Speaker 2:How often when you get kicked in the head?
Speaker 1:No, I don't like sleeping together.
Speaker 2:Oh no, no, no, just some morning cuddle.
Speaker 1:But I love when we're all having a cuddle or we're all having a bit of like cup of tea in bed or we're watching something.
Speaker 2:We read it. So every night when we do nighttime story, we all read together on our bed.
Speaker 1:Oh, I love it. So magical, isn't it. Because, that's the shit they remember, yeah, so I couldn't get my ass into gear this morning so I only done 20 minute session. But if I'm doing a 20 minute I'll go hard and do like hitting heels. It's really good. Hannah Frankson oh my God, she's my favorite. So, and the music was banging, so it really got me going quickly. And then I'll finish with 10 minute meditation. I can't meditate for sure. Neither can I. I come up with some great ideas Do you.
Speaker 1:Yeah, yeah. That's why I've got a flip chart in there, because if I'm meditating, then afterwards I'll just make a note. I don't know, I do a guided one. How do you meditate On my yoga mat in front of the chair? I see, put the yoga mat down. Yeah, because you're meant to be on the floor. Really, you can't be sat in a chair. You should be. Are you laying down? No, I cross leg. I would sit upright, oh right, but I have a rolled up mat underneath me so it puts your hips up a bit. Oh nice, yeah, and I'm a bit hot and sweaty anyway, so I just put my jumper on and then, like, cool down.
Speaker 2:Yeah, because you start to get cold quite quickly, I imagine. I'd love to do that in time, I think Get a pelimen, amazing, or just I think, if I was walking, imagine walking and working the same time.
Speaker 1:I couldn't do that. No, no, I couldn't do it. And also I can only work out first thing in the morning and because I get so sweaty, I have to do it when it's hair washing day. Right, I think it's hilarious. Yeah, Well, I have to work out on these days because then it's hair washing days and I can't do it in between because otherwise I'd have to wash my hair. And he was like what?
Speaker 2:Yeah, I'm a sweaty mother for sure when it comes to exercise as well.
Speaker 1:But as I can't do work out in the middle of the day, yeah, because then I have to wash my hair and then it's like another half an hour, 40 minutes out of my day I'm going to shower, wash my hair. So I have to time it If I'm going to do it. Three times a week. I have wash and dry. So, yes, it does really make a difference.
Speaker 2:I don't know we have not recorded this video, but Amy's giving this little like you really need to try harder face.
Speaker 1:No, it's not try harder. I just know how difficult it is when the kids of the age that yours are at. When you want to, you're ready to do something, but you haven't got the time to do it, and I know how difficult it is. It wasn't you've got to do it. I just feel like, even if you had 10 minutes to try and meditate or something in the middle of the day, that would be beneficial for you.
Speaker 2:Yes, but what I also could do is start walking to him from nursery. But it's a fucking lie. It is a bit of a trek, isn't it? Yeah, I thought when we was coming here today shall I walk? But again, bit of a trek. Yeah, it is. Yeah, what else is interesting? Stuff's been going on in your life. Hmm, I feel like we're on the edge of big thunking thoughts.
Speaker 1:I'm meeting Tim tomorrow. Yeah, he's meeting me in the Farnham salon. Yes, I was. I didn't know whether I was expecting him to cancel or something actually, but no, he's well up front and messaging me early and he goes great. Mind sing a lie. I was just messaging you and yeah, and he said I'm looking forward to seeing one of your salons and then seeing how far we can take movies. Yeah, it's exciting, isn't it? That's really exciting. Still haven't done my business plan, though. I've got to get my ass into gear. Really, I think that's because something happened to you instead.
Speaker 2:Absolutely fucking massive is about to go in there.
Speaker 1:Yes, it is. I've had another franchise conversation so I've got four now Just looking for premises. I've got a million and one jobs to do, from my management meeting and then management training, and they're all little jobs that I just need to get done. I've got to redo uniform lots of stuff and I can't quite outsource it yet because I don't have an arts manager. I've had loads of different strategic moves within my teams so I've got my Josie back who has worked with me for eight years managing one of my salons and then managed a franchise salon, and now I've got a helping me out with bottom mining Horsham for a couple of days. I'm going to Horsham next week to spend some time with her and the management team. There's just lots of strategic stuff. It feels like a game of chess at the minute. Lovely, yes, it is, it is.
Speaker 1:And you know, when you've just got a mammoth to-do list and then you're like what can I procrastinate with? So I fatted around with logos yesterday. Yes, you did. And then what else did I procrastinate with? Oh, I did have a job. I've had a to-do list, a thing on my to-do list for ages, which is to put the positions we're hiring for on our Moori's website. Yeah, and I done it and it's been on my to-do list for about six months, I think Well done. But after the salons they're like there's a lot of them recruiting. So I was like, okay, well, I'll get it done, I will stick it on there, good job. And then I need to update, indeed, with our jobs. And then, because of that, I then got distracted and started I realised that my Instagram feed wasn't working on the website, so I saw it that, oh, that's so annoying, it's so annoying, yeah.
Speaker 2:And it's so fucking annoying that you have to go through Facebook meta to get a token.
Speaker 1:It doesn't work anymore, no, so I found a plugin Nice, well done, a free plugin that shows you full Instagram feed. So fuck this whole messing around with tokens and access shit.
Speaker 2:I'm so fucked off. I just deleted mine. I like all of that. I'm so fucked off.
Speaker 1:Yeah, it's so annoying, yeah, but this plugin is really good.
Speaker 2:Okay so.
Speaker 1:I'll fire it over if you want, thank you. So I'm going to go through Google reviews, and I can't quite figure that out, because Google reviews is a trickier one, isn't it? Yes, getting your Google reviews Trustpilot Easy. No, not Google, because then you've got to create another access code within another developer's site. Yeah, so I'd go down this rabbit hole.
Speaker 2:No, Tech rabbit hole.
Speaker 1:But because we've got six salons and they've all got their own Google business that I have. I own, but they can manage. Yeah, I need to get them from all of them and pull them together so that there's like a carousel of all the new reviews coming through. It will look sexy as fuck when I figure it out, but I could outsource this, but this is me procrastinating in its truest form. I don't know how to be a web developer, so guess what? I'm going to spend hours of my day figuring this shit out, because it's fun.
Speaker 2:So I did something similar this week too. I have updated the copy on Wild Bear Marketing website. Oh well, bloody done. Yeah, it's not been changed since I launched.
Speaker 1:That's mad, isn't it? Yeah, yeah, I need to sort out mine.
Speaker 2:But because we're launching the training course, I thought it's not going to. It will not resonate at the minute like with the old copy, how it was, and I've probably been sitting on that job for about six months.
Speaker 1:Oh, can we high five, thank you.
Speaker 2:Yes, well done. I have updated it. I feel proud of it. I probably need to read it again. I remembered in the middle of the night the other night that I didn't do a hyperlink, which I need to go back and do. But it's done and it's better, but it's done, yeah.
Speaker 1:Well done, my friend. Thank you, I love it when you just get shit done, take shit off the list.
Speaker 2:The other thing is I removed a whole page and that was so cathartic.
Speaker 1:What stuff that actually you don't need to do.
Speaker 2:Oh what the fuck is this doing there? Deactivate that off the homepage, off the toggle bar. See you later.
Speaker 1:Oh, what on your website? Yeah, what was it? What was the question?
Speaker 2:Well, I tried that but I thought I had complete irresponsibility for my other live stream, how it works, which in truth works completely different for whoever it is, and it had my old packages on there. I used to sell by package like one-to-ones. You could buy a Stalin, you could buy a Brightbird, you could buy an Eagle package and they would all have different things, but they were effectively all workshops. The hilarity is the bright bird package is the foundation of the training course. Wow, yeah so it felt full.
Speaker 1:I bet you put loads of time and effort into thinking of those packages.
Speaker 1:Oh, yeah, yeah but I took the more part of the business originally but now they're not not as relevant anymore, I think it's really important to have a refresh and to evolve and understand. As long as you're not pivoting all the time, yeah, but because you're not giving it enough time. If you're constantly put like you, because if you pivot too much, it's normally because you're in fear mode, isn't it? Or it's not working? Not quick enough, you're panicking, I've got to change it. Yeah, um, but if you're pivoting because it genuinely needs it and it needs that refresh, or you need to go, you found your niche or you found your superpower, then I think it's there.
Speaker 2:This is five years Five years I've been going five years 2019 so yeah, wow, yeah when's your five year anniversary? I did sell it was like fourth of January. Oh, that's shame.
Speaker 1:Yeah, that's a real shame, oh god. And I've had some shitty jobs to do this week. Well, not shitty, but you know how I always say like I want to give people information, as much information as possible. Well, I have decided that a lot of the in the nail world, there's a lot of possible outcomes same with waxing, but there's a lot of possible outcomes nail conditions, things like that and I would rather be open and honest and upfront about these things. Yeah, because at the minute, the way the industry I feel the industry works is you've got the nail text that's so scared of being sued that they just avoid, avoid. Not our fault, it's not our fault. We'll speak to this manufacturer. It's a problem, you've had an allergic reaction or something. It's not our fault. And then you've got the manufacturers who find every reason possible for it not to be their fault. You're using a different light, it's a wrong lamp. Nothing should be the products that we put on them, it's all to do with it.
Speaker 1:You're not matching the systems Absolutely bullshit. The insurance companies are like you have to follow manufacturers guidelines, so to the tea, otherwise insurance companies are bailing as well. And it's like this real mess of nobody taking any accountability or ownership. And I think there's an element in the middle where people are just either allergic or they're just sensitive, or they've just got a Thinner nail that aren't warrant a heavier product.
Speaker 2:We're talking about a universal method for every human. That's different.
Speaker 1:Yeah, yeah. So I done one on something called green is, which is when the nails go green, when there's water trapped in, people think it's mold and it's not. So I've done a whole blog and video on green is, but there's another one on on ecolosis. I've called it on coliosis my entire career and I've realized it's actually called on ecolosis.
Speaker 2:So that's really difficult.
Speaker 1:But only Colossus is when your nails lift from the nail bed so it looks like you've got the white underneath and it can lead to fungal. A Lot of people blame the products, which is true in some respects, because it's a bit harsh, it's a chemical, but I'm trying to explain that it's the same as, like. You wouldn't bleach your hair every three weeks. Yeah, eyelash extensions or another one. You're using glue on your eyelashes and if you just have a fine hair, you're normally likely to have a slightly bendy nail because it's keratin. It's the way that you are. Yeah, you're gonna have a slightly finer eyelash, right. So I'm that perfect example.
Speaker 1:My nails are really bendy. I can't bleach my hair more than twice a year because otherwise it gets it's nuts, and I can't wear fake eyelashes because they just make my eyelashes fall out. So I I struggle with all of it. So I would be that person that would get this on ecolysis Because of the trauma on your nail. My nails just wouldn't be able to handle it. Yeah, so, rather than it being a blame culture, which it really isn't yeah, it's a. Yes, our product is a chemical. We have to respect that. It's a chemical Just because it looks pretty and it's done well. Yeah, it is still a chemical and it's our job. It's also to nurture your natural and make sure that everything's going okay, but it's also the awareness of your own body as well.
Speaker 1:Yeah, which people just don't like, they just want to. It's. You see it in all the forums you've got these therapists are like oh my god, it's not our fault, it's the, it's all the brands and they're like brand bashing. And then the brands are like no, no, no, it's nail tech. You're not investing in your own knowledge, you know it's your fault. And then the clients obviously just think it's a therapist fault and the insurance companies like I don't care Whose fault is, as long as we're not paying, as long as it's someone's fault other than ours, yeah, so.
Speaker 1:God, it's such a mess.
Speaker 2:Yeah, but you know, I can't just put stuff in or on your body. Without some sort of knowledge, understanding of, like I know I did used to get my nails done, and Every couple of weeks, but I know that doing that is going to weaken my nail underneath. Yeah, and I know that when I come to have that break, it's going to take a little while for them to grow back and to get their strength back.
Speaker 2:Yeah, so that's my choice though. Yeah, and it's about risk profile, but it's also about my understanding of how my body reacts to different things.
Speaker 1:Yeah, but then I think also it's the way that it's sold. There's some people that wouldn't think like that.
Speaker 2:And that would go. It's not your fault, is it like it's?
Speaker 1:No. But then I just think, well, if clients are coming to us and they think it's that like a gentle system, then my marketing is not correct. Yeah, because our sis is all about nurturing your natural. Yeah, but we it's not a gentle system. But also, if people want their nail polish is to last three weeks, which they do nowadays, it used to last ten days and people were happy with that. Yeah, now they want it to last three weeks. Well, what takes it to last three weeks is chemicals. Yeah, of course. Yeah, like it's serious chemicals to make that last, because we all want to pay as little as possible to last as long as possible With perfect results.
Speaker 2:Yeah, so with no Impact. Impact what you're to your natural.
Speaker 1:Yeah, but you know, and then there's this all Builder gels are so popular and they are incredible, but they are the strongest chemical we've ever seen in the nail industry. Hmm, and you know, you've got people that are literally doing a one-day course and then putting building on people's nails.
Speaker 2:Oh, my god don't. I feel like we could probably do a whole episode on the beauty industry and aesthetics and yeah, so unregulated. Oh my god.
Speaker 1:But then the difficulty with it is that it's it's unregulated, but also it's one of the lowest paid yeah as well, because people don't want to spend the money that it should.
Speaker 2:we should be charging yeah we've got a horrible toxic culture around it. Really haven't we?
Speaker 1:Yeah, because if I put, like we charge, how much we charge for nail extensions 45 quid I think, for gel nail extension I think they are. We don't do that many of them because we're not that sort of nail bar really, but if we charge what we should be charging, it would be about 75 quid.
Speaker 2:People wouldn't pay it. No, of course they wouldn't, because of the industry standard.
Speaker 1:Yeah, because you've got all the non-standard salons, but those non-standard salons use the cheapest possible products. Yeah, they're all fake products as well, and not all of them. I shouldn't say that. There's a lot of them that use fake products. They're not necessarily paying salaries.
Speaker 2:Also, what happens if you think about the beauty businesses or any business where the client is shielded from what those products could be and, bearing in mind, the cost of everything has gone up exponentially. If, as a business owner who doesn't have met morals, you could save a few bucks by using a fake product, that must be massively prevalent in the industry now, but a lot of the products are not branded, but a lot of clients don't really care Exactly.
Speaker 1:Well, okay, yeah, so the ones that do care, come to us. Yes, which is the ones that don't care, want to get a set of acrylic nails that is, dental acrylic for 30 pounds, but it is the hardest form. It's that. It's so hard that if you bang it it'll pull you in actual nail.
Speaker 2:Oh my god, yeah, yeah which is what this is why me movies is so wonderful, but but it's the backlash of it.
Speaker 1:I know because you're going against the grain Always.
Speaker 1:I feel like I'm constantly treading mud, and so there's some people that like so I've done this whole thing on ecolysis and it will land well with a lot of people, because I think education is really important. I think people need to understand that there's the area in the middle which is the truth, and it's not a blame culture, but it's a bit of awareness and understanding. And if it happens to you, let us help you deal with it and manage it. And this is when you need to see a GP, and this is when you need to check its fungal and blah, blah, blah, blah, blah.
Speaker 1:It doesn't mean that the tools are dirty, but you've also got GPs who are then going oh, you're nail tech, you go into one of those horrible nail bars. It's unhygienic and it's like no, because you don't know about it. You're just diagnosing fungal, but you're not even testing it with clip-ins. So how do you know? And also, if your nails have lifted and you've got an area or gap between your nail and nail bed, guess what? You can pick up anything in that gap. And so it's not always just dirty tools. Like stop assuming. If everyone stopped assuming and actually educated ourselves a little bit more, then this could all work better.
Speaker 2:Oh, it's like do you know what it reminds me of when we used to, when I worked in an office and something would go missing overnight, everyone would always go oh, it's the cleaners. They've done this again. Cleaners have done that again.
Speaker 1:What on earth. So I've always felt like I'm in that person going. Why are we all being a bit unkind? Can we all just pull together and say like this is the truth, this is the actual facts. People are grown up enough they have to be 18 to have their nails done with us. They've grown up enough to make these decisions. If I give them all the information, then they can make the decision based on their facts, and then if all of our team know how to deal with it, then that would make it easier, surely. But the backlash of that is the problem is, by being so open, you're then really vulnerable to bashing from the ones that aren't necessarily loyal clients anymore, don't come to us anymore, and they come at us with a problem they had a while ago. That's really difficult, yeah, because you have to be ready for it and people are vicious on email.
Speaker 2:Yeah, what keyboard, or is? Well, it can be, yeah, yeah. The other thing, though, is like, because your marketing is so on point, and because you articulate perfectly what it is to be a move, what it is to be a client and why that's so important, the majority of your clients are just going to respect you for what you're doing anyway.
Speaker 1:Yeah, and as long as we're speaking to that avatar, as long as we're speaking to that avatar correctly, we're going to attract the right people and it will remove the others. But I hate that feeling. You know when people are unhappy and you know I want to fix this for you, but I just don't know if I can. Yeah, yeah, it's really difficult. So that's been going on. It feels quite heavy at the minute Just kidding.
Speaker 1:Yes, yeah, that's true, actually my own advice, and I've got to do a video on it. And you know, take sure, while sometimes, sometimes I can do a video, so she'll just knock it out and it's amazing and it's quick, and I don't care if I've got makeup on, I don't care if I don't have to be like perfect, I'm quite happy just doing it at my desk. This is what I do. This is like the information is more important than the person presenting it. I think, yeah, but I done one yesterday and I waffled on for like 10 minutes and I was like, oh God, I can't even put that out.
Speaker 2:Have you let that one client get into your head?
Speaker 1:Yeah a lot, yeah a lot.
Speaker 2:She got go.
Speaker 1:Yeah, I know I've had a few of them though in the last six months, Not only like probably three, but have been really difficult.
Speaker 2:One bit of advice. Yeah, Go back to your avatar, step in her shoes and tell her what she needs.
Speaker 1:Yeah, yeah, she wants this information, she wants this advice, and then she'll come back because of it.
Speaker 2:Yeah, don't talk to the naysayers. No, talk to her.
Speaker 1:Yeah, good advice. Thanks, love my pleasure. What a great tip. I didn't even think we'd be talking about that on Titty Bits.
Speaker 2:Good old Titty Bits. Thanks for listening. Thanks, love, bye.
