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Entrepreneur Encounter
Entrepreneur Encounter is a weekly podcast designed to support creative business owners in developing the soft skills that lead to lasting, values-aligned growth.
Hosted by Dana Johnson, founder of a boutique Pinterest marketing agency for wedding pros and creatives, and Sara Lowell, a consultant specializing in business management & team leadership along with podcast management, each episode explores the mindset shifts, communication skills, and leadership habits that empower entrepreneurs to grow sustainably—without the burnout.
Through real stories, practical frameworks, and transparent conversations, Dana and Sara offer a behind-the-scenes look at what it really takes to run a purpose-driven business in a constantly changing world.
Whether you're building your visibility, managing a team, or simply trying to stay grounded while growing, this podcast is your companion in business and in life.
Entrepreneur Encounter
Customer Service vs Client Service: Why does it matter.
It's time to ditch that old school version of customer service!
Customer and client service are similar in their focus on customer satisfaction, providing assistance and support. However, customer service deals with a broader range of individuals, while client service focuses on building long-term relationships with high-value clients. Client service is more personalized and tailored to the specific needs of the client, resulting in lower turnover rates.
In this episode Dana and Sara discuss the difference between transactional and personalized client service, emphasizing communication, active listening, and valuing the client's perspective. offering practical tips for implementing client service, including defining channels, setting expectations, and providing regular updates.
Takeaways
- Client service focuses on building long-term relationships with a smaller group of high-value clients, while customer service deals with a broader range of individuals.
- Educating clients and building trust are essential components of client service.
- Building meaningful connections and relationships is key to driving business growth through client service.
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We’re Dana Johnson and Sara Lowell hosts of Entrepreneur Encounter, a growing and thriving entrepreneur podcast dedicated to soft skills development and we’re so grateful you found us. We started this podcast to invite you into conversations and workshops that are designed to help make you feel more empowered, thrive, and be fulfilled as you reach your entrepreneur goals.
We interview experts and thought leaders so that we can grow our mindset, build better habits and uncover a side of yourself you’ve never seen before.
Click the Subscribe button to help us spread the love with Entrepreneur Encounter.
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Enroll in The Entrepreneur Encounter Circle to improve your life, connect with a supportive community, and find confidence in your entrepreneur journey: https://tinyurl.com/EECircle
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Order Our Books:
We get it, you feel like you have to be on social media 24/7 when all you really want is to focus on your clients and keep building your business. That pressure can disappear.
That’s where Dana comes in. She’ll show you how Pinterest can work for you, effortlessly. Your content and links can live on Pinterest, driving traffic without you constantly showing up.
And when it’s time to grow and manage a team, without feeling overwhelmed, Sara steps in. She builds the workflows that keep both your podcast and your team running smoothly, while bringing the human element back into your business. You’ll stay client-focused without feeling buried in the weeds.
Connect with Entrepreneur Encounter:
Newsletter: https://tinyurl.com/3azyca95
Instagram: https://www.instagram.com/entrepreneur_encounter/
Host Sara Lowell:
Instagram: https://www.instagram.com/youarerembert/
Website: https://www.youarerembertllc.com/
Host Dana Johnson:
Instagram: https://www.instagram.com/danas.desk.nc/
Website: https://ddvirtualmanagement.com/