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Using AI at Work: AI in the Workplace & Generative AI for Business Leaders

105: Using Voice AI for Customer Service, Sales, and Enterprise Growth with Shawn Zhang

May 25, 2026 • Chris Daigle

0:00 | 43:41

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Voice AI is advancing faster than most organizations realize.

In this episode Chris talks with Shawn Zhang, CTO and co-founder of Sanas, the enterprise voice AI company focused on improving global communication through AI. Shawn shares how voice AI is evolving beyond call automation into a foundational layer for communication, context capture, and more natural human interaction with AI systems.

The conversation explores enterprise use cases, latency, customer service, sales applications, and what leaders should evaluate before investing in voice AI solutions. Executives exploring AI adoption will gain practical insight into where voice technology delivers value today and where the next wave of opportunity is emerging.

Chapters:

00:00 Introduction

02:27 Why Voice AI Matters for Business Leaders

04:47 Are We Early or Late to Voice AI?

06:06 Why Speech Is More Than Words

07:42 How Sanas Separates Voice Signals and Context

11:54 Enterprise Use Cases for Voice AI

15:23 Security, Local AI, and Enterprise Deployment

21:16 How Leaders Should Evaluate Voice AI Vendors

32:00 Why Latency Changes User Experience

Resources:

🔎 Find Out More About Shawn Zhang: