Lost in Transition: Communication and Continuity of Care

We bring attention to a widespread challenge in clinical care: decisions and recommendation that don’t follow the patient. Whether it’s missing imaging, undocumented rationale, or unclear explanations, these breakdowns in continuity disrupt care, bias clinical judgment, and strip patients of informed choice.

Explore what happens when information isn’t transferred in a usable, human-centered way—and how clinicians can bridge the gaps with clearer communication, defensible rationale, and simple tools that empower both patients and providers.

Chapters

• 0:00 Intro
• 0:45 Meet Eva & the documentation gap
• 4:00 Clinical risk: Biased decisions without data
• 10:00 Getting the answers we need
• 11:40 Impact of missing tests and test results
• 17:20 Making the most of your clinical data
• 26:10 Speaking the patient’s language
• 34:00 Making a lasting impact
• 42:38 Outro