Real Talk - Voice of Colleagues
Tune in to hear the voice of colleagues from all corners of Vhi. They share their stories, experiences and their passion for the work they do.
Find out how Vhi team members, personally, and together with their teams, contribute to achieving Vhi's strategy. You’ll also get some tips about how things work in the organisation, learn about what’s attracting colleagues to work for the company, and what makes them want to stay. There are also some reflections on how each individual contributes to the company culture.
Real Talk - Voice of Colleagues
Behind the Scenes: Real Stories from Member and Colleague Support
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Supporting members over the phone requires more than technical expertise - it calls for focus, empathy, and the ability to be fully present, no matter what the next call brings.
In this episode of Real Talk-Voice of Colleagues, we step into the shoes of three Vhi colleagues whose roles involve supporting people in moments that range from everyday queries to deeply emotional conversations. They share how they prepare for the day ahead, manage their energy throughout their shifts, and stay grounded when conversations become challenging.
Featuring:
Aparna Shukla, Clinical Care Coordinator, Vhi Nurse Line
David Yeates, Customer Service Advisor, Vhi Healthcare
Jessica Lowe, Service Desk Analyst
Thank you for tuning into Series 3 of Real Talk – Voice of Colleagues. Feel free to share this episode – or any previous ones - with a colleague who might enjoy it.