Tales from the Towers - An Entrepreneurial Journey for WISPS
"Tales from the Towers" is a riveting podcast series that delves into the world of Wireless Internet Service Providers (WISPs). Hosted by Arno and Nico Joubert, the technical and business development directors of TechConnect, this series offers a unique behind-the-scenes look into the challenges, triumphs, and day-to-day realities of running a wireless internet business.
What to Expect:
Each episode is a blend of personal anecdotes, professional insights, and practical advice, making it a must-listen for aspiring entrepreneurs, WISP professionals, and anyone fascinated by the intersection of technology and business.
Key Themes:
- Entrepreneurial Spirit: Learn about the journey from competing IT businesses to a successful partnership in a small town.
- Business Challenges: From lightning strikes to equipment failures, discover how to navigate the unpredictable nature of the WISP industry.
- Client-Centric Approach: Understand the importance of prioritizing client experience and maintaining strong communication.
- Adapting to Change: Hear stories about shifting business models, embracing new technologies, and adapting strategies in a dynamic market.
- Health and Personal Growth: Get insights into how personal well-being, diet, and lifestyle choices can impact professional success.
- Community Impact: Explore how WISPs can play a crucial role in connecting and empowering communities.
- Real-Life Lessons: Each episode is packed with valuable lessons, tips, and strategies gleaned from real-life experiences in the field.
8. Audience:
Whether you're an aspiring entrepreneur, a seasoned WISP professional, or just curious about the tech world, "Tales from the Towers" offers engaging stories and valuable lessons from the front lines of internet service provision.
Tone:
The podcast maintains a conversational and relatable tone, making complex topics accessible and engaging. The hosts' camaraderie and candid storytelling create an inviting atmosphere that both educates and entertains.
Join Us:
Tune in to "Tales from the Towers" for an enlightening journey through the highs and lows of building a wireless internet service, and gain insights that could shape your entrepreneurial path in the tech world.
Tales from the Towers - An Entrepreneurial Journey for WISPS
Episode 14: The lies Internet Service Providers tell
Episode 14 of "Tales from the Towers," a podcast by techCONNECT, features a dynamic discussion hosted by Thandi Mabila, a customer consultant at techCONNECT. She engages with Arno Joubert and Nico Joubert, the CEOs and founders of the company. The episode revolves around the significant aspects of internet service provision, focusing on customer reviews, uptime metrics, and support systems.
Key points include the critical nature of honest customer reviews and how rapid word-of-mouth can affect business reputations in the digital age. They emphasize the importance of transparency with reviews to maintain credibility and trust among users.
The conversation also covers the technical uptime of their internet service, explaining how techCONNECT provides real-time updates on tower uptime via their website, ensuring reliability and accountability. Nico shares a success story about a client experiencing exceptional uptime, highlighting the company's commitment to high service standards.
Further, Thandi inquires about customer support avenues, to which the CEOs detail their comprehensive support system, including multiple channels and extended hours to aid customers effectively. They discuss the proactive measures taken to ensure smooth operation during power outages and other technical challenges, showcasing techCONNECT's robust infrastructure.
Towards the end, the discussion shifts to user safety, with a focus on protecting customers from online scams and malicious websites using Whalebone Security, illustrating the company's dedication to user security and privacy.
This episode of "Tales from the Towers" not only provides insights into techCONNECT's operational strategies and customer-first approach but also reinforces their mission to offer dependable and secure internet services.
Learn More:
Visit our website: https://www.techconnect.africa/
Follow us on Facebook: https://www.facebook.com/techconnectisp
Subscribe to our YouTube channel for more videos: https://www.youtube.com/@techCONNECTISP
