Tales from the Towers - An Entrepreneurial Journey for WISPS
"Tales from the Towers" is a riveting podcast series that delves into the world of Wireless Internet Service Providers (WISPs). Hosted by Arno and Nico Joubert, the technical and business development directors of TechConnect, this series offers a unique behind-the-scenes look into the challenges, triumphs, and day-to-day realities of running a wireless internet business.
What to Expect:
Each episode is a blend of personal anecdotes, professional insights, and practical advice, making it a must-listen for aspiring entrepreneurs, WISP professionals, and anyone fascinated by the intersection of technology and business.
Key Themes:
- Entrepreneurial Spirit: Learn about the journey from competing IT businesses to a successful partnership in a small town.
- Business Challenges: From lightning strikes to equipment failures, discover how to navigate the unpredictable nature of the WISP industry.
- Client-Centric Approach: Understand the importance of prioritizing client experience and maintaining strong communication.
- Adapting to Change: Hear stories about shifting business models, embracing new technologies, and adapting strategies in a dynamic market.
- Health and Personal Growth: Get insights into how personal well-being, diet, and lifestyle choices can impact professional success.
- Community Impact: Explore how WISPs can play a crucial role in connecting and empowering communities.
- Real-Life Lessons: Each episode is packed with valuable lessons, tips, and strategies gleaned from real-life experiences in the field.
8. Audience:
Whether you're an aspiring entrepreneur, a seasoned WISP professional, or just curious about the tech world, "Tales from the Towers" offers engaging stories and valuable lessons from the front lines of internet service provision.
Tone:
The podcast maintains a conversational and relatable tone, making complex topics accessible and engaging. The hosts' camaraderie and candid storytelling create an inviting atmosphere that both educates and entertains.
Join Us:
Tune in to "Tales from the Towers" for an enlightening journey through the highs and lows of building a wireless internet service, and gain insights that could shape your entrepreneurial path in the tech world.
Tales from the Towers - An Entrepreneurial Journey for WISPS
Episode 16 : Dealing with Downtime and Proper Communication
🎙️ Welcome back to "Tales from the Towers" with your hosts Tandiva "Tandy" Tandy, Nico, Arno, and Noemsie. In this episode, we discuss a challenging day filled with unexpected technical difficulties, as our fiber infrastructure suffered significant damage, causing widespread service disruptions.
🔥 The team dives into the details of the incident, explaining how a fiber caught fire in a duct and the complexities of the repair, which included digging through hard rock to re-splice the fiber. Despite the stress of nearly four hours of downtime, our team's spirit and dedication shone through, especially with Thandi managing customer communications with grace and calmness under pressure.
🔄 We also touch on the upcoming implementation of a new Openserve, which promises improved redundancy and failover capabilities for our network, ensuring better stability and service continuity for our clients.
📈 Additionally, the episode features a discussion on the importance of proactive communication with clients during crises, drawing parallels to a psychological experiment with monkeys to emphasize the importance of preparing clients for potential service interruptions.
🧠 The episode wraps up with insights into our new initiative, the Hunter's Mind video series, which aims to equip viewers with the skills to become top performers in business and life.
🎧 Tune in to learn more about how our team handles unexpected challenges and maintains a focus on customer satisfaction and continuous improvement.
#TalesFromTheTowers #TechConnect #CommunicationIsKey
Learn More:
Visit our website: https://www.techconnect.africa/
Follow us on Facebook: https://www.facebook.com/techconnectisp
Subscribe to our YouTube channel for more videos: https://www.youtube.com/@techCONNECTISP
