RPI Tech Connect

What KLAS Research Says About Healthcare ERP Outcomes

RPI Consultants Season 3 Episode 12

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0:00 | 47:35

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KLAS Research has interviewed hundreds of healthcare decision-makers about their ERP experience, and the same patterns keep showing up.

In this episode, Kevin Huang, PhD, Principal Healthcare Consulting Lead at KLAS Research, joins to share what his team has uncovered in recent years. He shares what the data reveals about why outcomes diverge, and why the biggest gaps tend to show up around training, communication, and how well organizations and their implementation partners work together.

Kevin also previews forthcoming KLAS research on what health systems are doing after go-live, including where organizations are finding quick wins through tools like AP automation, and what the broader shift toward optimization looks like across the market.

If you're in healthcare and wondering whether your ERP is delivering what you were promised, this one's worth your time.