{"version":"1.0.0","segments":[{"startTime":0.32,"endTime":3.2,"body":"- Coming up on the Leadership Growth Podcast."},{"startTime":3.2,"endTime":8.84,"body":"- 70% of a person's engagement"},{"startTime":8.84,"endTime":13.08,"body":"is because and directly related to their manager."},{"startTime":13.08,"endTime":16.2,"body":"70% and you sit back and you say, okay,"},{"startTime":16.2,"endTime":21.2,"body":"is it 79 or 70, 75, 65, 60%?"},{"startTime":21.2,"endTime":22.4,"body":"I don't care."},{"startTime":22.4,"endTime":23.88,"body":"It's a lot."},{"startTime":23.88,"endTime":25.12,"body":"It's a lot."},{"startTime":25.12,"endTime":27.7,"body":"(upbeat music)"},{"startTime":30.28,"endTime":36.74,"body":"- Hey everyone, welcome to another episode"},{"startTime":36.74,"endTime":40.12,"body":"of the Leadership Growth Podcast."},{"startTime":40.12,"endTime":42.38,"body":"I'm here, Daniel Stewart with my brother, Peter Stewart"},{"startTime":42.38,"endTime":44.38,"body":"and we are your hosts today."},{"startTime":44.38,"endTime":45.22,"body":"Welcome."},{"startTime":45.22,"endTime":48.94,"body":"- It's great to join everybody today."},{"startTime":48.94,"endTime":51.9,"body":"Excited for another great conversation on leadership."},{"startTime":51.9,"endTime":54.1,"body":"- Fantastic."},{"startTime":54.1,"endTime":56.18,"body":"And as you have come to know,"},{"startTime":56.18,"endTime":59.74,"body":"Leadership Growth Podcast is all about timely topics"},{"startTime":59.74,"endTime":63.42,"body":"and insights to help grow your ability to be a great leader."},{"startTime":63.42,"endTime":65.9,"body":"So let's dive in."},{"startTime":65.9,"endTime":67.7,"body":"The first segment."},{"startTime":67.7,"endTime":70.28,"body":"(upbeat music)"},{"startTime":70.28,"endTime":74.24,"body":"Insight of the week, Peter."},{"startTime":74.24,"endTime":76.26,"body":"What's a great insight?"},{"startTime":76.26,"endTime":77.2,"body":"That's right."},{"startTime":77.2,"endTime":78.14,"body":"What do you think?"},{"startTime":78.14,"endTime":80.98,"body":"- So many things to think about."},{"startTime":80.98,"endTime":81.92,"body":"So many things."},{"startTime":81.92,"endTime":85.58,"body":"I spent this last week with a group of VPs"},{"startTime":85.58,"endTime":88.34,"body":"I was doing some training, helping them become better leaders."},{"startTime":88.34,"endTime":90.56,"body":"And here was the theme that came up."},{"startTime":90.56,"endTime":92.92,"body":"And it actually stems from the Gallup book"},{"startTime":92.92,"endTime":96.58,"body":"that came out a few years ago called \"It's the Manager\""},{"startTime":96.58,"endTime":100.6,"body":"which they surveyed thousands of work,"},{"startTime":100.6,"endTime":102.4,"body":"individuals in the workplace."},{"startTime":102.4,"endTime":106.68,"body":"And it's that identification of what does this new generation"},{"startTime":106.68,"endTime":111.14,"body":"particularly millennials want in a boss?"},{"startTime":111.14,"endTime":114.94,"body":"How has their perspective of a boss changed?"},{"startTime":114.94,"endTime":117.02,"body":"And this one word change has,"},{"startTime":117.02,"endTime":119.4,"body":"I think it's really helpful to adjust that mindset."},{"startTime":119.4,"endTime":121.52,"body":"They don't want a boss."},{"startTime":121.52,"endTime":122.84,"body":"They want a coach."},{"startTime":122.84,"endTime":126.08,"body":"And that fundamental difference"},{"startTime":126.08,"endTime":129.58,"body":"between somebody who is directing and telling,"},{"startTime":129.58,"endTime":132.06,"body":"which is more of that standard definition of a boss"},{"startTime":132.06,"endTime":133.7,"body":"and I think in their minds,"},{"startTime":133.7,"endTime":136.98,"body":"to somebody who is supporting and developing them."},{"startTime":136.98,"endTime":138.98,"body":"That's what they want."},{"startTime":138.98,"endTime":141.84,"body":"So I think it's a helpful insight to keep in mind."},{"startTime":143.5,"endTime":146.94,"body":"- And are you seeing people understand that mindset"},{"startTime":146.94,"endTime":150.26,"body":"or are they looking at it and going,"},{"startTime":150.26,"endTime":154.46,"body":"I don't like it or I don't want to acknowledge the mindset?"},{"startTime":154.46,"endTime":157.62,"body":"Because that's a fundamental change."},{"startTime":157.62,"endTime":158.44,"body":"- It's a big one."},{"startTime":158.44,"endTime":160.26,"body":"And I think especially for those who have been"},{"startTime":160.26,"endTime":163.5,"body":"in that role of managing for a few more years,"},{"startTime":163.5,"endTime":165.74,"body":"for a couple of decades to say,"},{"startTime":165.74,"endTime":168.64,"body":"hey, what has worked for me in the past"},{"startTime":168.64,"endTime":171.24,"body":"might not work for me in the future."},{"startTime":171.24,"endTime":174.04,"body":"And it actually might be a source of why I've become"},{"startTime":174.04,"endTime":178.18,"body":"so frustrated working with others nowadays."},{"startTime":178.18,"endTime":179.28,"body":"- Yeah."},{"startTime":179.28,"endTime":180.42,"body":"- So it's just a willingness."},{"startTime":180.42,"endTime":185.42,"body":"Can you shift and pivot your style of leadership"},{"startTime":185.42,"endTime":190.16,"body":"that the need and the relationship you have with those,"},{"startTime":190.16,"endTime":193.74,"body":"you are supervising for the better?"},{"startTime":193.74,"endTime":196.36,"body":"- Yeah."},{"startTime":196.36,"endTime":197.2,"body":"Oh, that's good."},{"startTime":197.2,"endTime":199.1,"body":"Okay, I'm gonna stick with that theme."},{"startTime":199.1,"endTime":201.68,"body":"So my insight of the week actually happened"},{"startTime":201.68,"endTime":202.86,"body":"a couple of weeks ago,"},{"startTime":202.86,"endTime":205.72,"body":"but I'm gonna stick with the theme around the Gallup idea."},{"startTime":205.72,"endTime":208.82,"body":"So I was talking to an OD"},{"startTime":208.82,"endTime":211.36,"body":"or executive element round table group."},{"startTime":211.36,"endTime":214.1,"body":"We have a round table group in Milwaukee area"},{"startTime":214.1,"endTime":216.04,"body":"where my home base is,"},{"startTime":216.04,"endTime":218.62,"body":"and we gather every quarter or so with them."},{"startTime":218.62,"endTime":220.74,"body":"And one of the things we were talking about"},{"startTime":220.74,"endTime":225.74,"body":"is the impact that managers have and the 70% number."},{"startTime":227.34,"endTime":232.24,"body":"70% that Gallup has come out with time and time again,"},{"startTime":232.24,"endTime":236.18,"body":"and it showcases the importance of 70%"},{"startTime":236.18,"endTime":240.82,"body":"of a person's engagement is because"},{"startTime":240.82,"endTime":243.88,"body":"and directly related to their manager."},{"startTime":243.88,"endTime":246.98,"body":"70% and you sit back and you say, okay,"},{"startTime":246.98,"endTime":251.98,"body":"is it 79 or 70, 75, 65, 60%?"},{"startTime":251.98,"endTime":253.22,"body":"I don't care."},{"startTime":253.22,"endTime":254.7,"body":"It's a lot."},{"startTime":254.7,"endTime":256.24,"body":"It's a lot."},{"startTime":256.24,"endTime":258.46,"body":"And to be able to keep in mind"},{"startTime":258.46,"endTime":263.46,"body":"that there is more than 50% of a person's engagement"},{"startTime":263.46,"endTime":268.1,"body":"is directly related by the person they report to."},{"startTime":268.1,"endTime":273.1,"body":"So to your point, how that person then manages,"},{"startTime":273.1,"endTime":275.22,"body":"how they coach, how they approach,"},{"startTime":275.22,"endTime":278.18,"body":"how they empathize, how they clarify,"},{"startTime":278.18,"endTime":281.14,"body":"it matters so much."},{"startTime":281.14,"endTime":282.82,"body":"And I'll just go one more step."},{"startTime":283.86,"endTime":288.86,"body":"This idea that people can get promoted and figure it out,"},{"startTime":288.86,"endTime":294.9,"body":"or you can just, I mean, maybe it happens,"},{"startTime":294.9,"endTime":298.06,"body":"but really how can we accelerate that?"},{"startTime":298.06,"endTime":301.66,"body":"How can we, oh, that's a whole nother topic, but anyway."},{"startTime":301.66,"endTime":302.88,"body":"- Oh, it's a big topic."},{"startTime":302.88,"endTime":305.78,"body":"I can tell you're a little passionate about it."},{"startTime":305.78,"endTime":307.6,"body":"As you get energized and talking,"},{"startTime":307.6,"endTime":310.9,"body":"because no, learning how to be a good boss,"},{"startTime":310.9,"endTime":314.46,"body":"how to be a good leader is not just,"},{"startTime":314.46,"endTime":317.24,"body":"oh, it's solved by an increase in the paycheck."},{"startTime":317.24,"endTime":323.18,"body":"No, it takes intentional effort."},{"startTime":323.18,"endTime":326.06,"body":"It takes a whole different skillset and a mindset"},{"startTime":326.06,"endTime":328.0,"body":"to be able to do it."},{"startTime":328.0,"endTime":331.1,"body":"So I think that's a powerful data point you shared"},{"startTime":331.1,"endTime":336.1,"body":"of that 70%, because it comes down to that relationship"},{"startTime":336.1,"endTime":337.76,"body":"with their supervisor."},{"startTime":338.7,"endTime":342.46,"body":"What, man, so we can get the whole Spider-Man reference,"},{"startTime":342.46,"endTime":345.38,"body":"with great power comes great responsibility."},{"startTime":345.38,"endTime":348.7,"body":"Yes, when you're promoted, when you're a manager,"},{"startTime":348.7,"endTime":353.06,"body":"a supervisor, a boss, oh, the tremendous level"},{"startTime":353.06,"endTime":356.02,"body":"of influence you can have on those that you lead."},{"startTime":356.02,"endTime":361.3,"body":"Okay, so let me pivot with short little tangent here."},{"startTime":361.3,"endTime":364.06,"body":"As you brought up that 70%,"},{"startTime":364.06,"endTime":366.28,"body":"and I liked the way you introduced that,"},{"startTime":367.1,"endTime":370.5,"body":"it can be 65, it could be 70,"},{"startTime":370.5,"endTime":373.08,"body":"the numbers aren't as important."},{"startTime":373.08,"endTime":377.6,"body":"This is where I think data points are more helpful"},{"startTime":377.6,"endTime":380.34,"body":"than the actual data point itself,"},{"startTime":380.34,"endTime":384.62,"body":"but the conversation that the data point starts."},{"startTime":384.62,"endTime":385.46,"body":"Well said."},{"startTime":385.46,"endTime":387.62,"body":"And whether that's the conversation with yourself,"},{"startTime":387.62,"endTime":391.06,"body":"as you do a little introspection and self-reflection,"},{"startTime":391.06,"endTime":393.28,"body":"or whether it's a conversation you share with others"},{"startTime":393.28,"endTime":396.82,"body":"and say, hey, what do you think of this?"},{"startTime":396.82,"endTime":397.94,"body":"How does this fit?"},{"startTime":397.94,"endTime":400.58,"body":"And I think that's just something,"},{"startTime":400.58,"endTime":403.9,"body":"whether we're pulling a data point from Gallup or others,"},{"startTime":403.9,"endTime":406.4,"body":"use them as conversation starters."},{"startTime":406.4,"endTime":410.06,"body":"- I love it."},{"startTime":410.06,"endTime":413.54,"body":"And then to be open for the conversation,"},{"startTime":413.54,"endTime":417.96,"body":"instead of sticking or trying to poke holes,"},{"startTime":417.96,"endTime":419.72,"body":"no, remain open."},{"startTime":419.72,"endTime":422.38,"body":"Remain open for that conversation,"},{"startTime":422.38,"endTime":424.62,"body":"'cause it's the development conversation itself,"},{"startTime":424.62,"endTime":427.46,"body":"and to then turn it into action of some sort."},{"startTime":427.46,"endTime":429.86,"body":"Yeah, love it."},{"startTime":429.86,"endTime":434.86,"body":"Okay, so this leads into the memory lane segment."},{"startTime":434.86,"endTime":437.68,"body":"(upbeat music)"},{"startTime":437.68,"endTime":439.82,"body":"You ready for it?"},{"startTime":439.82,"endTime":442.46,"body":"So you and I talked briefly about this,"},{"startTime":442.46,"endTime":446.74,"body":"and in fact, it segues into the bigger topic,"},{"startTime":446.74,"endTime":448.52,"body":"the ideal boss."},{"startTime":448.52,"endTime":450.08,"body":"That's the topic we wanna tackle."},{"startTime":450.08,"endTime":453.34,"body":"So as a segue into it,"},{"startTime":453.34,"endTime":456.4,"body":"share with everybody, and as a reminder, folks,"},{"startTime":456.4,"endTime":458.62,"body":"so John Parker Stewart, our dad,"},{"startTime":458.62,"endTime":460.9,"body":"founder of Stewart Leadership,"},{"startTime":460.9,"endTime":464.86,"body":"we grew up with him trying to create,"},{"startTime":464.86,"endTime":466.94,"body":"and he would come home and he would share with us"},{"startTime":466.94,"endTime":468.46,"body":"all sorts of ideas about,"},{"startTime":468.46,"endTime":470.62,"body":"oh, here's a new idea for a new module,"},{"startTime":470.62,"endTime":472.98,"body":"or a new activity I could do with a group."},{"startTime":472.98,"endTime":474.26,"body":"- All the time."},{"startTime":474.26,"endTime":475.42,"body":"Like all the time."},{"startTime":475.42,"endTime":478.34,"body":"- And so we would help brainstorm,"},{"startTime":478.34,"endTime":479.44,"body":"or we would listen to it."},{"startTime":479.44,"endTime":481.08,"body":"And you know, as an eight-year-old,"},{"startTime":481.08,"endTime":483.12,"body":"or a 10-year-old, or a 12-year-old,"},{"startTime":483.12,"endTime":486.92,"body":"not a lot to add, but he likes to process out loud,"},{"startTime":486.92,"endTime":488.38,"body":"and he gets excited about stuff,"},{"startTime":488.38,"endTime":489.88,"body":"and so he's sharing this stuff."},{"startTime":489.88,"endTime":493.1,"body":"So Peter, share with everybody"},{"startTime":493.1,"endTime":497.44,"body":"the origin of this ideal boss idea,"},{"startTime":497.44,"endTime":499.06,"body":"because we both remember this,"},{"startTime":499.06,"endTime":502.6,"body":"so please, memory lane, go for it."},{"startTime":502.6,"endTime":503.44,"body":"- I will."},{"startTime":503.44,"endTime":506.06,"body":"And now you've got me on a bit of a tangent."},{"startTime":506.06,"endTime":508.74,"body":"I'm like, what is the musical theme?"},{"startTime":508.74,"endTime":510.7,"body":"Do you, you know, what is,"},{"startTime":510.7,"endTime":513.0,"body":"like how do you introduce memory lane?"},{"startTime":513.0,"endTime":515.54,"body":"You know, do we have violins coming in?"},{"startTime":515.54,"endTime":516.88,"body":"I don't know."},{"startTime":516.88,"endTime":518.3,"body":"So small tangent there."},{"startTime":518.3,"endTime":521.5,"body":"Well, we can have fun with that in post."},{"startTime":521.5,"endTime":523.82,"body":"As I'm thinking about this idea,"},{"startTime":523.82,"endTime":528.28,"body":"and the memory of dad talking about this ideal boss,"},{"startTime":528.28,"endTime":532.16,"body":"there's a story he will often share about his memory."},{"startTime":532.16,"endTime":534.2,"body":"And I've heard him say this, I don't know,"},{"startTime":534.2,"endTime":535.9,"body":"I can't count how many times."},{"startTime":535.9,"endTime":538.54,"body":"So he was standing in line at the supermarket,"},{"startTime":539.36,"endTime":543.52,"body":"and he notices the cover of Reader's Digest."},{"startTime":543.52,"endTime":546.52,"body":"New listeners, Reader's Digest is a magazine."},{"startTime":546.52,"endTime":549.12,"body":"- Reader's Digest, that's no way that is, yeah."},{"startTime":549.12,"endTime":552.92,"body":"- A magazine that was published that would summarize books"},{"startTime":552.92,"endTime":555.64,"body":"and other articles and things like that."},{"startTime":555.64,"endTime":560.24,"body":"Just a staple at the supermarket checkout line."},{"startTime":560.24,"endTime":562.0,"body":"Kind of the size of a TV guide."},{"startTime":562.0,"endTime":563.92,"body":"And now as I reference that,"},{"startTime":563.92,"endTime":566.26,"body":"many people don't even remember what a TV guide is,"},{"startTime":566.26,"endTime":567.64,"body":"but that's okay."},{"startTime":567.64,"endTime":571.92,"body":"So about half size article, or half size magazine."},{"startTime":571.92,"endTime":576.92,"body":"So Reader's Digest on the cover was this question."},{"startTime":576.92,"endTime":583.42,"body":"Said the one question that will save your marriage."},{"startTime":583.42,"endTime":584.64,"body":"The one question."},{"startTime":584.64,"endTime":587.52,"body":"Not the 15, not the 10, not the three,"},{"startTime":587.52,"endTime":590.4,"body":"but the one single question that will save your marriage."},{"startTime":590.4,"endTime":594.2,"body":"So his dad has relayed this, he grabs it,"},{"startTime":594.2,"endTime":597.96,"body":"puts it down on the checkout area, buys the magazine,"},{"startTime":597.96,"endTime":601.24,"body":"and as he's getting into the car, he opens it up."},{"startTime":601.24,"endTime":603.96,"body":"He's like, great, one question."},{"startTime":603.96,"endTime":607.62,"body":"And then he sees the question, and the question is this."},{"startTime":607.62,"endTime":611.34,"body":"What is it like to be married to me?"},{"startTime":611.34,"endTime":615.8,"body":"Is the question that you're supposed to ask."},{"startTime":615.8,"endTime":617.54,"body":"And like, wow, that cuts deep."},{"startTime":617.54,"endTime":619.4,"body":"What is it like to be married to me?"},{"startTime":619.4,"endTime":622.88,"body":"So then dad, as he's thinking about leadership"},{"startTime":622.88,"endTime":625.36,"body":"and professional, obviously he tries to apply this"},{"startTime":625.36,"endTime":629.28,"body":"at home in his own marriage, but he thinks, wow,"},{"startTime":629.28,"endTime":631.72,"body":"how can this be applied professionally?"},{"startTime":631.72,"endTime":635.02,"body":"So he thinks about another relationship of a boss"},{"startTime":635.02,"endTime":639.36,"body":"with those on their team."},{"startTime":639.36,"endTime":642.26,"body":"What is it like to work for me?"},{"startTime":642.26,"endTime":648.96,"body":"And that is the one question that can really help shape"},{"startTime":648.96,"endTime":652.6,"body":"and improve your ability to be a better boss."},{"startTime":652.6,"endTime":655.32,"body":"To look at it through the eyes, through the lens,"},{"startTime":655.32,"endTime":658.74,"body":"in the shoes of those you are leading and supervising."},{"startTime":658.74,"endTime":661.0,"body":"So that's a little memory lane,"},{"startTime":661.0,"endTime":664.84,"body":"and this is going back decades, as dad would talk about"},{"startTime":664.84,"endTime":667.56,"body":"that one Reader's Digest article,"},{"startTime":667.56,"endTime":670.9,"body":"and how then he made that adjustment transition"},{"startTime":670.9,"endTime":673.42,"body":"into the professional application."},{"startTime":673.42,"endTime":676.4,"body":"- Oh, so good."},{"startTime":676.4,"endTime":680.12,"body":"So the one question, what is it like to work for me?"},{"startTime":680.12,"endTime":683.72,"body":"And I remember distinctly hearing growing up"},{"startTime":683.72,"endTime":687.24,"body":"this activity of the ideal boss activities."},{"startTime":687.24,"endTime":692.68,"body":"And so what that involves is getting together"},{"startTime":692.68,"endTime":695.7,"body":"a group of leaders and being able to have them"},{"startTime":695.7,"endTime":699.56,"body":"challenge each other and create a short list,"},{"startTime":699.56,"endTime":703.56,"body":"five or 10 items, attributes, characteristics, skills,"},{"startTime":703.56,"endTime":708.0,"body":"to describe what is the ideal boss that we want,"},{"startTime":708.0,"endTime":712.8,"body":"that we expect, and that we can then hold ourselves to"},{"startTime":712.8,"endTime":716.28,"body":"as a comparison set to help answer that question."},{"startTime":716.28,"endTime":719.64,"body":"What would it be like, what is it like to work for me?"},{"startTime":719.64,"endTime":722.72,"body":"What do we compare ourselves against?"},{"startTime":722.72,"endTime":725.54,"body":"- And as we run that exercise in workshops,"},{"startTime":725.54,"endTime":728.46,"body":"and in the past as dad would always call them seminars,"},{"startTime":728.46,"endTime":733.04,"body":"you're making this list thinking through"},{"startTime":733.04,"endTime":736.64,"body":"all of the bosses you might have experienced in your life."},{"startTime":736.64,"endTime":740.16,"body":"And you start to summarize this,"},{"startTime":740.16,"endTime":742.92,"body":"and it's after that list is made"},{"startTime":742.92,"endTime":745.72,"body":"that then you pose that question,"},{"startTime":745.72,"endTime":748.72,"body":"why is this list not describing you?"},{"startTime":748.72,"endTime":753.36,"body":"Or what is it about this list that doesn't fit you?"},{"startTime":753.36,"endTime":754.2,"body":"Or how do you change?"},{"startTime":754.2,"endTime":757.56,"body":"'Cause you go from this Mary Poppins list"},{"startTime":757.56,"endTime":760.02,"body":"of all of the ideal perfect things,"},{"startTime":760.02,"endTime":763.38,"body":"but then it's that transition to,"},{"startTime":763.38,"endTime":767.16,"body":"oh, I'm supposed to be this."},{"startTime":767.16,"endTime":773.34,"body":"That's that question, what is it like to work for me?"},{"startTime":773.34,"endTime":775.72,"body":"So the two by four across the head of,"},{"startTime":775.72,"endTime":778.96,"body":"oh my, what do I need to change?"},{"startTime":778.96,"endTime":780.1,"body":"How can I improve?"},{"startTime":780.1,"endTime":782.78,"body":"- Oh, so good."},{"startTime":782.78,"endTime":786.1,"body":"And I can't tell you how many leaders that I've,"},{"startTime":786.1,"endTime":788.1,"body":"especially through a one-on-one coaching"},{"startTime":788.1,"endTime":791.7,"body":"or different workshops have challenged them"},{"startTime":791.7,"endTime":795.86,"body":"to ask that question of others."},{"startTime":795.86,"endTime":798.84,"body":"And at a minimum, at least ask themselves."},{"startTime":798.84,"endTime":801.98,"body":"And then I'll say, if you're feeling courageous,"},{"startTime":801.98,"endTime":804.16,"body":"you can ask others, you can ask your team,"},{"startTime":804.16,"endTime":806.66,"body":"you can ask your peers,"},{"startTime":806.66,"endTime":808.84,"body":"you can ask others with whom you work,"},{"startTime":808.84,"endTime":810.84,"body":"what is it like to work for me?"},{"startTime":810.84,"endTime":813.16,"body":"And to do a deep reflection,"},{"startTime":813.16,"endTime":815.92,"body":"to see am I showing up as the kind of person?"},{"startTime":815.92,"endTime":819.76,"body":"So this activity for all of our listeners,"},{"startTime":819.76,"endTime":821.2,"body":"two things to keep in mind."},{"startTime":821.2,"endTime":823.04,"body":"If you wanna do this yourself,"},{"startTime":823.04,"endTime":825.48,"body":"be asking yourself, what is it like to work for me"},{"startTime":825.48,"endTime":830.12,"body":"and have that honest reflection, reflective conversation."},{"startTime":830.12,"endTime":833.86,"body":"But the other activity is to begin to identify"},{"startTime":833.86,"endTime":836.4,"body":"what is your ideal boss?"},{"startTime":836.4,"endTime":837.24,"body":"- Yeah."},{"startTime":837.24,"endTime":839.28,"body":"- What is that list for you?"},{"startTime":839.28,"endTime":842.36,"body":"And just to help you along with that,"},{"startTime":842.36,"endTime":844.88,"body":"we actually have written an article"},{"startTime":844.88,"endTime":849.04,"body":"summarizing the nine characteristics of an ideal boss."},{"startTime":849.04,"endTime":851.44,"body":"And this has taken from decades of working"},{"startTime":851.44,"endTime":853.52,"body":"with tens of thousands of leaders"},{"startTime":853.52,"endTime":856.36,"body":"to clarify what are those characteristics?"},{"startTime":856.36,"endTime":858.22,"body":"Now you may have your own word choice,"},{"startTime":858.22,"endTime":860.12,"body":"you may wanna add, you may subtract,"},{"startTime":860.12,"endTime":862.96,"body":"but this is the main topic here."},{"startTime":862.96,"endTime":865.32,"body":"We wanna spend the rest of the time talking about"},{"startTime":865.32,"endTime":868.26,"body":"what are the characteristics of an ideal boss?"},{"startTime":868.26,"endTime":870.32,"body":"And we can chat through this,"},{"startTime":870.32,"endTime":872.4,"body":"but I really encourage all listeners"},{"startTime":872.4,"endTime":875.04,"body":"to be thinking about how you show up"},{"startTime":875.04,"endTime":876.8,"body":"with each of these points."},{"startTime":876.8,"endTime":878.76,"body":"What would you wanna do differently?"},{"startTime":878.76,"endTime":880.18,"body":"What would you add to this list?"},{"startTime":880.18,"endTime":882.02,"body":"What is your own list?"},{"startTime":882.02,"endTime":884.92,"body":"And how do you keep challenging yourself?"},{"startTime":884.92,"endTime":887.8,"body":"So we can go through these nine, we can comment on them."},{"startTime":887.8,"endTime":891.68,"body":"You'll see the article linked in the show notes afterwards"},{"startTime":891.68,"endTime":893.68,"body":"as well, of course you can then reference."},{"startTime":893.68,"endTime":897.08,"body":"And to Peter's point around the numbers earlier,"},{"startTime":897.08,"endTime":900.28,"body":"it's not so much the numbers, it's the conversation"},{"startTime":900.28,"endTime":903.14,"body":"with yourself and with others."},{"startTime":903.14,"endTime":904.4,"body":"Okay, Peter."},{"startTime":904.4,"endTime":905.84,"body":"Yeah, please jump in."},{"startTime":905.84,"endTime":910.06,"body":"- Yeah, so I mean, good segue into talking about this topic."},{"startTime":910.06,"endTime":912.96,"body":"And I think with any list and as you set up"},{"startTime":912.96,"endTime":917.96,"body":"an ideal list of attributes, of characteristics,"},{"startTime":917.96,"endTime":921.12,"body":"we are not in any way stating"},{"startTime":921.12,"endTime":924.44,"body":"that there is one perfect way to lead."},{"startTime":924.44,"endTime":927.96,"body":"We're not saying that there is one way"},{"startTime":927.96,"endTime":930.68,"body":"in which you're supposed to look or talk or act"},{"startTime":930.68,"endTime":931.92,"body":"or all these things."},{"startTime":931.92,"endTime":934.16,"body":"We are trying in many ways to talk about,"},{"startTime":934.16,"endTime":937.52,"body":"these are the principles to consider"},{"startTime":937.52,"endTime":940.56,"body":"that then you are able to reflect on and say,"},{"startTime":940.56,"endTime":945.28,"body":"how can this authentically fit with me"},{"startTime":945.28,"endTime":947.32,"body":"and my style of leadership?"},{"startTime":947.32,"endTime":951.12,"body":"So you're trying to be the best you as a leader."},{"startTime":951.12,"endTime":952.56,"body":"You're not trying to just emulate"},{"startTime":952.56,"endTime":955.54,"body":"and be a carbon copy of somebody else."},{"startTime":955.54,"endTime":957.2,"body":"- Oh, so well said."},{"startTime":957.2,"endTime":961.28,"body":"And to build on that, it's really what we so often will do"},{"startTime":961.28,"endTime":963.88,"body":"in any sort of workshop or leadership program or coaching."},{"startTime":963.88,"endTime":965.9,"body":"It's like, here's a lot of ideas."},{"startTime":965.9,"endTime":968.68,"body":"Yes, we can talk about it and we can keep adding to it,"},{"startTime":968.68,"endTime":970.16,"body":"but pick one thing."},{"startTime":970.16,"endTime":971.0,"body":"- Yes."},{"startTime":971.0,"endTime":973.46,"body":"- What's the one thing that you can then do today,"},{"startTime":973.46,"endTime":976.98,"body":"this week, this month to make progress?"},{"startTime":976.98,"endTime":978.64,"body":"So that's the challenge."},{"startTime":978.64,"endTime":979.48,"body":"What's the one thing?"},{"startTime":979.48,"endTime":981.44,"body":"All right, Peter, you ready?"},{"startTime":981.44,"endTime":986.16,"body":"I'm gonna say the first three and we can talk through it."},{"startTime":986.16,"endTime":986.98,"body":"How about that?"},{"startTime":986.98,"endTime":990.08,"body":"Okay, so first one of these are not necessarily"},{"startTime":990.08,"endTime":994.68,"body":"in any order per se, but the three here,"},{"startTime":994.68,"endTime":998.48,"body":"ethical and honest as the first,"},{"startTime":998.48,"endTime":1003.48,"body":"the second, supportive and the third, available."},{"startTime":1003.48,"endTime":1007.0,"body":"As you're hearing this, Peter, what kind of thoughts,"},{"startTime":1007.0,"endTime":1007.88,"body":"what do you have?"},{"startTime":1007.88,"endTime":1012.6,"body":"- Well, first, I think as you look in the list and yes,"},{"startTime":1012.6,"endTime":1017.3,"body":"it's presented in ordinal level in the article,"},{"startTime":1017.3,"endTime":1020.0,"body":"they could really be interchanged numbers wise,"},{"startTime":1020.0,"endTime":1022.16,"body":"except for that first one."},{"startTime":1022.16,"endTime":1025.8,"body":"And I think it's intentional that ethical and honest"},{"startTime":1025.8,"endTime":1027.32,"body":"is the first."},{"startTime":1027.32,"endTime":1031.68,"body":"That should be and will always be table stakes."},{"startTime":1031.68,"endTime":1034.72,"body":"Like it would be great if we get to a point"},{"startTime":1034.72,"endTime":1036.68,"body":"where that doesn't even have to be mentioned,"},{"startTime":1036.68,"endTime":1037.96,"body":"because that's what everybody does."},{"startTime":1037.96,"endTime":1040.8,"body":"But that may be an ideal world."},{"startTime":1040.8,"endTime":1041.64,"body":"- Right."},{"startTime":1041.64,"endTime":1044.32,"body":"- But you have to help ensure that everything you're doing"},{"startTime":1044.32,"endTime":1046.56,"body":"is above board."},{"startTime":1046.56,"endTime":1048.48,"body":"It's ethical, it's honest."},{"startTime":1048.48,"endTime":1052.36,"body":"It is what sets the foundation so that then people trust you."},{"startTime":1052.36,"endTime":1055.96,"body":"- Oh, I love it."},{"startTime":1055.96,"endTime":1058.0,"body":"And building on that, it's,"},{"startTime":1058.0,"endTime":1060.8,"body":"are you actively spending time to build that trust"},{"startTime":1060.8,"endTime":1061.92,"body":"with others?"},{"startTime":1061.92,"endTime":1062.76,"body":"- Yeah."},{"startTime":1062.76,"endTime":1065.16,"body":"- And are you showcasing that your,"},{"startTime":1065.16,"endTime":1067.84,"body":"what you're saying you're gonna do, you do?"},{"startTime":1067.84,"endTime":1071.16,"body":"And is it compliant?"},{"startTime":1071.16,"endTime":1073.12,"body":"And is it moral?"},{"startTime":1073.12,"endTime":1074.64,"body":"Is it ethical?"},{"startTime":1074.64,"endTime":1076.68,"body":"And is it straightforward and honest?"},{"startTime":1076.68,"endTime":1079.28,"body":"- That is fundamentally so key."},{"startTime":1079.28,"endTime":1080.28,"body":"I'll never forget."},{"startTime":1080.28,"endTime":1082.18,"body":"I had a boss one time."},{"startTime":1082.18,"endTime":1088.16,"body":"And I had gotten to know her before she became my boss."},{"startTime":1088.16,"endTime":1092.52,"body":"And I saw her patterns of behavior toward others."},{"startTime":1092.52,"endTime":1095.46,"body":"And it was very alarming."},{"startTime":1095.46,"endTime":1097.8,"body":"And it was one of those moments that I remember"},{"startTime":1097.8,"endTime":1101.36,"body":"getting to know her or introduced her as my official boss."},{"startTime":1101.36,"endTime":1104.46,"body":"But because of the previous reputation,"},{"startTime":1104.46,"endTime":1107.26,"body":"I just knew she did not have my back."},{"startTime":1107.26,"endTime":1109.82,"body":"She was not gonna be supportive."},{"startTime":1109.82,"endTime":1112.66,"body":"And it was all about her."},{"startTime":1112.66,"endTime":1115.38,"body":"Which in some ways, these first couple of ones,"},{"startTime":1115.38,"endTime":1119.46,"body":"the honest and then also the available and supportive,"},{"startTime":1119.46,"endTime":1122.5,"body":"it is not about you."},{"startTime":1122.5,"endTime":1125.56,"body":"And this ego management part is so key."},{"startTime":1125.56,"endTime":1128.96,"body":"And so then it's making sure how available"},{"startTime":1128.96,"endTime":1132.38,"body":"within your schedule, your energy,"},{"startTime":1132.38,"endTime":1134.66,"body":"your being present,"},{"startTime":1134.66,"endTime":1137.2,"body":"oh, and the amount of distractions that we have."},{"startTime":1137.2,"endTime":1140.36,"body":"I remember reading somewhere that we touch our phone"},{"startTime":1140.36,"endTime":1143.24,"body":"over 2,500 times a day."},{"startTime":1143.24,"endTime":1144.28,"body":"And I remember reading that."},{"startTime":1144.28,"endTime":1145.44,"body":"I'm like, you've gotta be kidding."},{"startTime":1145.44,"endTime":1148.32,"body":"And then you start touching your phone."},{"startTime":1148.32,"endTime":1150.92,"body":"Oh, okay, I'm touching."},{"startTime":1150.92,"endTime":1153.16,"body":"And so how to be present,"},{"startTime":1153.16,"endTime":1156.78,"body":"how do you be available and how to be supportive."},{"startTime":1156.78,"endTime":1158.82,"body":"And that supportive idea kind of goes back"},{"startTime":1158.82,"endTime":1161.42,"body":"to what you mentioned earlier on the coaching."},{"startTime":1161.42,"endTime":1164.56,"body":"To be able to then remember that two to one ratio,"},{"startTime":1164.56,"endTime":1168.06,"body":"that we have two ears to one mouth,"},{"startTime":1168.06,"endTime":1172.2,"body":"and to make sure that we're able to listen"},{"startTime":1172.2,"endTime":1174.42,"body":"far more than speak,"},{"startTime":1174.42,"endTime":1177.5,"body":"or at least know how to flex between the two."},{"startTime":1177.5,"endTime":1182.5,"body":"And it's not just 80% telling all the time,"},{"startTime":1182.5,"endTime":1185.26,"body":"but to moderate and manage that."},{"startTime":1185.26,"endTime":1188.18,"body":"So the available on your calendar,"},{"startTime":1188.18,"endTime":1191.72,"body":"the supportive in terms of the listening ear"},{"startTime":1191.72,"endTime":1194.44,"body":"to provide clear expectations and guidance,"},{"startTime":1194.44,"endTime":1198.5,"body":"the honesty component, so key and all about,"},{"startTime":1198.5,"endTime":1202.76,"body":"it's not about me, it's now about you."},{"startTime":1202.76,"endTime":1205.96,"body":"And how can I get work done with and through others,"},{"startTime":1205.96,"endTime":1208.6,"body":"leveraging others and not just me."},{"startTime":1208.6,"endTime":1211.24,"body":"- Yeah, really, really well said, Daniel."},{"startTime":1211.24,"endTime":1214.26,"body":"As you're looking and summarizing these,"},{"startTime":1214.26,"endTime":1216.82,"body":"and it reminds me of one of the leadership gems"},{"startTime":1216.82,"endTime":1219.38,"body":"that will often share, is it's amazing"},{"startTime":1219.38,"endTime":1221.86,"body":"what can be accomplished when you don't care"},{"startTime":1221.86,"endTime":1223.14,"body":"who gets the credit."},{"startTime":1223.14,"endTime":1225.18,"body":"And when you go in as the boss thinking,"},{"startTime":1225.18,"endTime":1227.82,"body":"oh great, now the spotlight's on me."},{"startTime":1227.82,"endTime":1229.38,"body":"I'm gonna get all the credit,"},{"startTime":1229.38,"endTime":1232.14,"body":"and all of the quote unquote minions below me"},{"startTime":1232.14,"endTime":1234.22,"body":"are gonna do all the work."},{"startTime":1234.22,"endTime":1237.12,"body":"It's just a formula for you to be disappointed"},{"startTime":1237.12,"endTime":1238.64,"body":"beyond means and fail."},{"startTime":1238.64,"endTime":1243.3,"body":"So this idea of support, of coaching, of being there,"},{"startTime":1243.3,"endTime":1247.02,"body":"it's not abandoning them, it's not a drop and run"},{"startTime":1247.02,"endTime":1249.58,"body":"of here's a whole bunch of tasks for you to do,"},{"startTime":1249.58,"endTime":1251.86,"body":"get it done by Friday, I'll see you."},{"startTime":1251.86,"endTime":1255.06,"body":"That you're in there, you're with them."},{"startTime":1255.06,"endTime":1258.68,"body":"And I think this does lead now to the next three"},{"startTime":1258.68,"endTime":1259.9,"body":"that I'll read."},{"startTime":1259.9,"endTime":1263.46,"body":"As we look at provides clear expectations,"},{"startTime":1263.46,"endTime":1268.42,"body":"listens to you, and consistent."},{"startTime":1268.42,"endTime":1271.62,"body":"As you think of those three, what comes to mind, Daniel,"},{"startTime":1271.62,"endTime":1274.58,"body":"as you look at some of the connections between those three."},{"startTime":1274.58,"endTime":1280.1,"body":"- I often will say the number one thing a great leader does"},{"startTime":1280.1,"endTime":1284.74,"body":"is unapologetically set high and clear standards"},{"startTime":1284.74,"endTime":1286.9,"body":"and expectations."},{"startTime":1286.9,"endTime":1290.28,"body":"If there's one thing that a leader needs to be able"},{"startTime":1290.28,"endTime":1295.28,"body":"to do consistently, that is to set clear expectations."},{"startTime":1295.28,"endTime":1298.54,"body":"Expectations that are built around people's strengths"},{"startTime":1298.54,"endTime":1301.84,"body":"and what you need to do and to stretch"},{"startTime":1301.84,"endTime":1306.14,"body":"and to provide those clear expectations in conversation."},{"startTime":1306.14,"endTime":1309.66,"body":"So it's not just clear in your mind as the boss,"},{"startTime":1309.66,"endTime":1311.66,"body":"it's clear in the other person's mind."},{"startTime":1311.66,"endTime":1315.3,"body":"And there's able to be this dialogue, hence the listening."},{"startTime":1315.3,"endTime":1317.3,"body":"So you can clarify the expectations and say,"},{"startTime":1317.3,"endTime":1320.14,"body":"okay, help me understand what you've heard."},{"startTime":1320.14,"endTime":1324.06,"body":"And what I find time and time again, these expectations,"},{"startTime":1324.06,"endTime":1326.0,"body":"yes, there's a formal conversation,"},{"startTime":1326.0,"endTime":1327.46,"body":"yes, you can write it down,"},{"startTime":1327.46,"endTime":1329.78,"body":"yes, that's important."},{"startTime":1329.78,"endTime":1333.54,"body":"And it's the informal expectations."},{"startTime":1333.54,"endTime":1335.66,"body":"It's the assumed expectations."},{"startTime":1335.66,"endTime":1339.84,"body":"And sometimes people can work in a situation"},{"startTime":1339.84,"endTime":1341.66,"body":"and they're working with you as their boss,"},{"startTime":1341.66,"endTime":1345.88,"body":"but they may have expectations from previous bosses"},{"startTime":1345.88,"endTime":1349.12,"body":"that they're adding up, which may or may not fit."},{"startTime":1349.12,"endTime":1351.9,"body":"And so, yes, as a boss, you need to then go in and go,"},{"startTime":1351.9,"endTime":1355.22,"body":"wait a minute, where are you at?"},{"startTime":1355.22,"endTime":1357.18,"body":"Let's get in this situation,"},{"startTime":1357.18,"endTime":1360.58,"body":"let's be clear, what are your expectations"},{"startTime":1360.58,"endTime":1361.66,"body":"you're putting on yourself?"},{"startTime":1361.66,"endTime":1364.26,"body":"What are the self-limiting beliefs perhaps?"},{"startTime":1364.26,"endTime":1366.0,"body":"What are the above and beyond?"},{"startTime":1366.0,"endTime":1368.86,"body":"Or because we wanna be present here."},{"startTime":1368.86,"endTime":1372.96,"body":"And these are the expectations and let's get this clear."},{"startTime":1372.96,"endTime":1376.84,"body":"This expectation setting, I can't emphasize enough,"},{"startTime":1376.84,"endTime":1379.1,"body":"it is not a one-time thing."},{"startTime":1379.1,"endTime":1382.9,"body":"It is over and over again and around that listening,"},{"startTime":1382.9,"endTime":1387.0,"body":"that conversation to be able to make it two ways."},{"startTime":1387.0,"endTime":1393.26,"body":"- Oh, it's so true because we are not mind readers."},{"startTime":1393.26,"endTime":1399.46,"body":"As a boss gets anointed with their role, their title,"},{"startTime":1399.46,"endTime":1402.94,"body":"as they get in that position,"},{"startTime":1402.94,"endTime":1406.32,"body":"they're not immediately given this ability to read minds."},{"startTime":1406.32,"endTime":1412.42,"body":"And so it's how do you help convey that expectation"},{"startTime":1412.42,"endTime":1416.38,"body":"- So this last week, somebody shared with me"},{"startTime":1416.38,"endTime":1418.5,"body":"a line that I will not forget."},{"startTime":1418.5,"endTime":1420.92,"body":"And they said the phrase,"},{"startTime":1420.92,"endTime":1425.92,"body":"\"The most dangerous agenda is an unwritten agenda.\""},{"startTime":1425.92,"endTime":1429.94,"body":"-Oh."},{"startTime":1425.92,"endTime":1429.94,"body":"-Which I really liked."},{"startTime":1429.94,"endTime":1433.54,"body":"The most dangerous agenda is an unwritten agenda."},{"startTime":1433.54,"endTime":1437.94,"body":"Meaning if we are not being very transparent and very clear"},{"startTime":1437.94,"endTime":1441.5,"body":"of establishing those expectations of helping people know,"},{"startTime":1441.5,"endTime":1443.62,"body":"this is what needs to happen,"},{"startTime":1443.62,"endTime":1447.58,"body":"we're shooting ourselves in the foot."},{"startTime":1447.58,"endTime":1455.32,"body":"So I think that's a thing that can be targeted for,"},{"startTime":1455.32,"endTime":1459.64,"body":"how am I doing in terms of setting expectations?"},{"startTime":1459.64,"endTime":1462.74,"body":"And one of the best ways to do that is to ask"},{"startTime":1462.74,"endTime":1466.1,"body":"and then listen for the response."},{"startTime":1466.1,"endTime":1469.78,"body":"- Right, and what you're not saying is,"},{"startTime":1471.26,"endTime":1475.22,"body":"sometimes in a meeting without an agenda can be free flowing,"},{"startTime":1475.22,"endTime":1476.84,"body":"it could be open, yes."},{"startTime":1476.84,"endTime":1478.9,"body":"You're not saying that, you're not saying,"},{"startTime":1478.9,"endTime":1481.0,"body":"let's not have time that's open."},{"startTime":1481.0,"endTime":1485.34,"body":"What you're saying is, let's be clear about and agree upon"},{"startTime":1485.34,"endTime":1486.62,"body":"generally where we're going."},{"startTime":1486.62,"endTime":1489.42,"body":"Are we in a conversation for a decision?"},{"startTime":1489.42,"endTime":1491.34,"body":"Are we in a conversation to be able"},{"startTime":1491.34,"endTime":1493.26,"body":"to dialogue and brainstorm?"},{"startTime":1493.26,"endTime":1495.74,"body":"Are we in a conversation to update?"},{"startTime":1495.74,"endTime":1497.84,"body":"'Cause those are often the three points"},{"startTime":1497.84,"endTime":1501.44,"body":"that are existing why conversations happen."},{"startTime":1501.44,"endTime":1503.24,"body":"Let's be clear about this,"},{"startTime":1503.24,"endTime":1507.08,"body":"because even the expectations there may fluctuate."},{"startTime":1507.08,"endTime":1510.72,"body":"And if you can't be crystal clear up front,"},{"startTime":1510.72,"endTime":1513.92,"body":"acknowledge and let's create this as we go."},{"startTime":1513.92,"endTime":1518.84,"body":"But the point is to get alignment as much as possible"},{"startTime":1518.84,"endTime":1522.68,"body":"and to reduce then, to reduce that sixth point"},{"startTime":1522.68,"endTime":1524.84,"body":"that you mentioned around consistency,"},{"startTime":1524.84,"endTime":1528.04,"body":"reduce the tendency to be inconsistent."},{"startTime":1528.04,"endTime":1528.88,"body":"- Yes."},{"startTime":1528.88,"endTime":1531.88,"body":"- And to be able to increase the chance of being consistent."},{"startTime":1531.88,"endTime":1534.56,"body":"And oftentimes with that consistent factor,"},{"startTime":1534.56,"endTime":1538.84,"body":"I think of the temptation that we have as bosses,"},{"startTime":1538.84,"endTime":1543.84,"body":"as leaders to fluctuate our perspective."},{"startTime":1543.84,"endTime":1547.56,"body":"So at certain times we may be hands off,"},{"startTime":1547.56,"endTime":1551.0,"body":"we may let people go and then all of a sudden"},{"startTime":1551.0,"endTime":1555.08,"body":"we may swoop in and we may not have told anybody"},{"startTime":1555.08,"endTime":1557.04,"body":"that we've decided to swoop in"},{"startTime":1557.04,"endTime":1559.86,"body":"and dive deep into the level of detail."},{"startTime":1559.86,"endTime":1563.66,"body":"And your people might be like, what the heck?"},{"startTime":1563.66,"endTime":1567.08,"body":"This is not consistent behavior, I don't know why."},{"startTime":1567.08,"endTime":1569.2,"body":"And a boss has every prerogative to be able"},{"startTime":1569.2,"endTime":1572.28,"body":"to then have different perspectives from which they,"},{"startTime":1572.28,"endTime":1575.4,"body":"however, how do they explain their actions?"},{"startTime":1575.4,"endTime":1576.92,"body":"How do they give people a heads up?"},{"startTime":1576.92,"endTime":1579.24,"body":"How do they clarify what they're doing?"},{"startTime":1579.24,"endTime":1581.68,"body":"Because if you go in and out of high level"},{"startTime":1581.68,"endTime":1586.68,"body":"to super detailed a lot, people may not know what to expect."},{"startTime":1586.68,"endTime":1592.42,"body":"- They won't know what to expect."},{"startTime":1592.42,"endTime":1594.92,"body":"- Right, how do you predict?"},{"startTime":1594.92,"endTime":1595.82,"body":"- Yeah. - Yep."},{"startTime":1595.82,"endTime":1598.9,"body":"- Oh, it's so true."},{"startTime":1598.9,"endTime":1602.34,"body":"And just to go back to that point on the agenda,"},{"startTime":1602.34,"endTime":1605.06,"body":"when I said that statement, it's not talking about"},{"startTime":1605.06,"endTime":1607.78,"body":"an agenda for a meeting necessarily."},{"startTime":1607.78,"endTime":1610.4,"body":"It's about, it's referencing the hidden agendas"},{"startTime":1610.4,"endTime":1611.5,"body":"that people have."},{"startTime":1611.5,"endTime":1614.72,"body":"That really it's the political,"},{"startTime":1614.72,"endTime":1615.94,"body":"why are you trying to do it?"},{"startTime":1615.94,"endTime":1618.32,"body":"What's the angle you're trying to spin?"},{"startTime":1618.32,"endTime":1619.8,"body":"How are you trying to do this?"},{"startTime":1619.8,"endTime":1622.26,"body":"So it's just helping to get things above board."},{"startTime":1622.26,"endTime":1625.22,"body":"And so going back to this consistency comment,"},{"startTime":1625.22,"endTime":1629.34,"body":"you can look at the research across"},{"startTime":1629.34,"endTime":1633.56,"body":"and would people rather have a variable boss"},{"startTime":1633.56,"endTime":1636.36,"body":"who you never know what's gonna show up each day?"},{"startTime":1637.56,"endTime":1640.94,"body":"Or would you rather have a fabulous boss every day"},{"startTime":1640.94,"endTime":1643.74,"body":"or a boss that you know, they're just an absolute tyrant."},{"startTime":1643.74,"endTime":1650.02,"body":"And most people would rather have that horrible boss tyrant"},{"startTime":1650.02,"endTime":1653.28,"body":"than just this unpredictable, because you never know."},{"startTime":1653.28,"endTime":1655.3,"body":"Is today gonna be, what's the weekend like?"},{"startTime":1655.3,"endTime":1656.14,"body":"Oh, is it a month?"},{"startTime":1656.14,"endTime":1657.14,"body":"What day are they?"},{"startTime":1657.14,"endTime":1661.48,"body":"I mean, because you don't know how to prepare and respond."},{"startTime":1661.48,"endTime":1666.48,"body":"And that unpredictability, it just, it kills the morale"},{"startTime":1667.48,"endTime":1668.32,"body":"of a team."},{"startTime":1668.32,"endTime":1672.14,"body":"So it's been, so we're not just talking about"},{"startTime":1672.14,"endTime":1674.46,"body":"the level of interaction you have,"},{"startTime":1674.46,"endTime":1676.1,"body":"but it's also how you show up."},{"startTime":1676.1,"endTime":1680.36,"body":"How volatile, how the range,"},{"startTime":1680.36,"endTime":1682.6,"body":"what mood are you in that day?"},{"startTime":1682.6,"endTime":1684.54,"body":"How extreme is that?"},{"startTime":1684.54,"endTime":1686.78,"body":"So it's just being very, very cognizant"},{"startTime":1686.78,"endTime":1688.06,"body":"about how you're showing up."},{"startTime":1688.06,"endTime":1691.46,"body":"So that consistent word is loaded."},{"startTime":1691.46,"endTime":1694.98,"body":"Recognizing, yes, we have good days and bad days."},{"startTime":1695.98,"endTime":1699.88,"body":"But what is the deviation from that normal baseline"},{"startTime":1699.88,"endTime":1701.68,"body":"on a good day and a bad day?"},{"startTime":1701.68,"endTime":1705.18,"body":"And is it plus or minus 10, 15, 20%?"},{"startTime":1705.18,"endTime":1707.68,"body":"Or is it plus or minus 90"},{"startTime":1707.68,"endTime":1711.8,"body":"in terms of just that alteration and change?"},{"startTime":1711.8,"endTime":1714.22,"body":"- Oh, love it."},{"startTime":1714.22,"endTime":1716.4,"body":"Okay, you ready for the final three?"},{"startTime":1716.4,"endTime":1718.08,"body":"- Yes. - We can talk through this."},{"startTime":1718.08,"endTime":1722.44,"body":"The final three is recognizing your work"},{"startTime":1722.44,"endTime":1724.58,"body":"so that you feel valued."},{"startTime":1724.58,"endTime":1728.6,"body":"Then the next, help you grow and develop."},{"startTime":1728.6,"endTime":1733.6,"body":"And the final one, providing feedback appropriately."},{"startTime":1733.6,"endTime":1735.86,"body":"And that word appropriate."},{"startTime":1735.86,"endTime":1739.06,"body":"This feedback motion is one of the most critical parts"},{"startTime":1739.06,"endTime":1740.84,"body":"of being an effective boss,"},{"startTime":1740.84,"endTime":1744.94,"body":"to have the courage to be able to provide feedback."},{"startTime":1744.94,"endTime":1749.8,"body":"Positive feedback, constructive, future oriented,"},{"startTime":1749.8,"endTime":1751.56,"body":"specific, timely."},{"startTime":1751.56,"endTime":1753.74,"body":"Yes, all of these things."},{"startTime":1753.74,"endTime":1758.3,"body":"But to be able to recognize others so they feel valued."},{"startTime":1758.3,"endTime":1762.36,"body":"Help them grow and develop and providing feedback."},{"startTime":1762.36,"endTime":1766.0,"body":"So key and to actually like carve out time."},{"startTime":1766.0,"endTime":1767.68,"body":"And you can do it after meetings,"},{"startTime":1767.68,"endTime":1768.96,"body":"you can do it as you're walking,"},{"startTime":1768.96,"endTime":1772.76,"body":"you can do a quick Teams call or all lots of ways,"},{"startTime":1772.76,"endTime":1775.32,"body":"but to actually do it."},{"startTime":1775.32,"endTime":1777.16,"body":"- Yeah."},{"startTime":1777.16,"endTime":1780.0,"body":"And these really, when you look at them together,"},{"startTime":1780.0,"endTime":1784.3,"body":"these three play into each other so well."},{"startTime":1784.3,"endTime":1787.82,"body":"Being able to highlight what are the positive things"},{"startTime":1787.82,"endTime":1790.78,"body":"that they're doing as you're helping them feel valued"},{"startTime":1790.78,"endTime":1791.86,"body":"or their contribution."},{"startTime":1791.86,"endTime":1795.18,"body":"You're helping connect the dots of how their actions"},{"startTime":1795.18,"endTime":1798.48,"body":"made a positive difference in something you're trying to do."},{"startTime":1798.48,"endTime":1801.64,"body":"And this isn't about helping the boss feel valued."},{"startTime":1801.64,"endTime":1805.4,"body":"No, you're trying to help members of your team feel valued"},{"startTime":1805.4,"endTime":1807.02,"body":"in their contributions."},{"startTime":1807.02,"endTime":1809.82,"body":"And you're communicating that in a way"},{"startTime":1809.82,"endTime":1813.92,"body":"so that they can continue to do those great things."},{"startTime":1813.92,"endTime":1816.04,"body":"You wanna help them grow."},{"startTime":1816.04,"endTime":1816.88,"body":"- Yeah."},{"startTime":1816.88,"endTime":1818.96,"body":"- Then as we're talking about that feedback,"},{"startTime":1818.96,"endTime":1821.9,"body":"one of the biggest cautions I'll give,"},{"startTime":1821.9,"endTime":1824.36,"body":"particularly for those I'm coaching."},{"startTime":1824.36,"endTime":1825.98,"body":"And one of the reasons why this,"},{"startTime":1825.98,"endTime":1828.46,"body":"you know, the annual performance review"},{"startTime":1828.46,"endTime":1830.58,"body":"or performance appraisal notion,"},{"startTime":1830.58,"endTime":1832.18,"body":"you know, that would actually be a great topic"},{"startTime":1832.18,"endTime":1834.74,"body":"we could dive into down the road."},{"startTime":1834.74,"endTime":1838.14,"body":"Why it can be so problematic because here we have set aside"},{"startTime":1838.14,"endTime":1840.98,"body":"this half hour, 40 minutes, an hour."},{"startTime":1840.98,"endTime":1843.7,"body":"And as a boss, I now get to deliver my laundry list"},{"startTime":1843.7,"endTime":1845.74,"body":"of all the things that you should improve."},{"startTime":1845.74,"endTime":1851.86,"body":"It's too much for one person to take, any honest human."},{"startTime":1851.86,"endTime":1854.12,"body":"After you've gotten one or two suggestions,"},{"startTime":1854.12,"endTime":1857.06,"body":"it's okay, thank you, good, I'll work on that."},{"startTime":1857.06,"endTime":1859.98,"body":"So as we're giving that feedback,"},{"startTime":1859.98,"endTime":1862.66,"body":"it's you try and do it little bits at a time"},{"startTime":1862.66,"endTime":1866.14,"body":"so that people have that ability to act on it"},{"startTime":1866.14,"endTime":1867.42,"body":"and do something about it."},{"startTime":1867.42,"endTime":1870.78,"body":"And just because someone asks you for feedback"},{"startTime":1870.78,"endTime":1874.38,"body":"as their supervisor, it doesn't give you the right"},{"startTime":1874.38,"endTime":1878.92,"body":"to now throw the entire book at them, of everything."},{"startTime":1878.92,"endTime":1882.86,"body":"- Yeah, yeah, the phrase catching people"},{"startTime":1882.86,"endTime":1884.78,"body":"doing something right."},{"startTime":1884.78,"endTime":1886.82,"body":"- Yes, oh, it's a great word."},{"startTime":1886.82,"endTime":1890.7,"body":"- We are so good at catching people doing things wrong."},{"startTime":1890.7,"endTime":1894.26,"body":"I mean, as humans, we're very good at this."},{"startTime":1894.26,"endTime":1899.06,"body":"So getting a habit, a mindset of how can I catch people"},{"startTime":1899.06,"endTime":1902.4,"body":"doing things right and acknowledge it."},{"startTime":1902.4,"endTime":1903.78,"body":"And it doesn't have to be elaborate,"},{"startTime":1903.78,"endTime":1905.86,"body":"it doesn't have to be like waiting"},{"startTime":1905.86,"endTime":1908.42,"body":"for the big project to be finished."},{"startTime":1908.42,"endTime":1909.3,"body":"What about the meeting?"},{"startTime":1909.3,"endTime":1911.08,"body":"What about the question they just offered?"},{"startTime":1911.08,"endTime":1914.3,"body":"What about the comment or the insight or the suggestion"},{"startTime":1914.3,"endTime":1917.44,"body":"or the pausing, the listening that they,"},{"startTime":1917.44,"endTime":1922.14,"body":"any of those things, let me find something they did right."},{"startTime":1922.14,"endTime":1925.78,"body":"Let me comment on it, let me make time"},{"startTime":1925.78,"endTime":1927.98,"body":"so that they can feel that they were valued,"},{"startTime":1927.98,"endTime":1930.06,"body":"that they were heard, that they were seen,"},{"startTime":1930.06,"endTime":1932.98,"body":"that they belong, so critical."},{"startTime":1932.98,"endTime":1936.86,"body":"- Oh, you just said so many powerful phrases there"},{"startTime":1936.86,"endTime":1940.12,"body":"and ending with, so they belong."},{"startTime":1940.12,"endTime":1942.62,"body":"You want them to feel that they belong."},{"startTime":1942.62,"endTime":1946.02,"body":"And it's interesting because as you take an analogy"},{"startTime":1946.02,"endTime":1949.84,"body":"in the tech sector, you're developing software,"},{"startTime":1949.84,"endTime":1954.84,"body":"you're developing code, you're trying to build that out"},{"startTime":1954.84,"endTime":1958.36,"body":"and you'll enter code and you'll try it out,"},{"startTime":1958.36,"endTime":1960.12,"body":"see how that works and then you'll update it"},{"startTime":1960.12,"endTime":1964.32,"body":"and you have version 1.1 and version 1.2 and 3."},{"startTime":1964.32,"endTime":1970.14,"body":"And as we apply that to our developing our people,"},{"startTime":1970.14,"endTime":1971.54,"body":"we're not trying to help them jump"},{"startTime":1971.54,"endTime":1974.06,"body":"from version 1.1 to version 5."},{"startTime":1974.06,"endTime":1977.74,"body":"It's little bits at a time."},{"startTime":1977.74,"endTime":1980.9,"body":"It's that slow and steady accumulation of that feedback"},{"startTime":1980.9,"endTime":1983.66,"body":"that's gonna help provide us."},{"startTime":1983.66,"endTime":1987.14,"body":"There is the caution for that leader to think,"},{"startTime":1987.14,"endTime":1991.46,"body":"hmm, what feedback will help have"},{"startTime":1991.46,"endTime":1993.38,"body":"some of the greatest impact for them?"},{"startTime":1993.38,"endTime":1997.74,"body":"And then it turns into how can I support you?"},{"startTime":1997.74,"endTime":2001.62,"body":"Yeah, we'll have to have a deeper dialogue"},{"startTime":2001.62,"endTime":2003.16,"body":"on giving feedback."},{"startTime":2003.16,"endTime":2005.12,"body":"- This is great."},{"startTime":2005.12,"endTime":2007.26,"body":"Okay, time to wrap up, Peter."},{"startTime":2007.26,"endTime":2008.1,"body":"Lightning round."},{"startTime":2008.1,"endTime":2010.68,"body":"(upbeat music)"},{"startTime":2010.68,"endTime":2014.94,"body":"You get to go first, ask me a lightning round question."},{"startTime":2014.94,"endTime":2015.78,"body":"Go for it."},{"startTime":2015.78,"endTime":2016.98,"body":"- Lightning round question."},{"startTime":2016.98,"endTime":2020.02,"body":"Okay, Daniel, as we're talking about leaders,"},{"startTime":2020.02,"endTime":2024.3,"body":"let's think about those first level leaders, new managers."},{"startTime":2024.3,"endTime":2027.58,"body":"You have just learned that a colleague"},{"startTime":2027.58,"endTime":2030.98,"body":"has been promoted to be a manager for the first time."},{"startTime":2030.98,"endTime":2035.54,"body":"What is the one piece of counsel advice you'd give them?"},{"startTime":2035.54,"endTime":2037.0,"body":"- Oh, I love it."},{"startTime":2037.0,"endTime":2038.76,"body":"So for a new manager,"},{"startTime":2038.76,"endTime":2041.5,"body":"the one thing I would strongly recommend to them"},{"startTime":2041.5,"endTime":2045.9,"body":"would be to be crystal clear about your expectations"},{"startTime":2045.9,"endTime":2049.46,"body":"for others as well as for yourself."},{"startTime":2049.46,"endTime":2053.32,"body":"Write them down, talk about them, review them,"},{"startTime":2053.32,"endTime":2056.24,"body":"be crystal clear about these expectations"},{"startTime":2056.24,"endTime":2059.34,"body":"of what you're wanting others to then do"},{"startTime":2059.34,"endTime":2061.74,"body":"and how and when you will be following up"},{"startTime":2061.74,"endTime":2064.7,"body":"on those expectations as well."},{"startTime":2064.7,"endTime":2066.22,"body":"So they can be a conversation,"},{"startTime":2066.22,"endTime":2071.02,"body":"but clarifying expectations as much as possible."},{"startTime":2071.02,"endTime":2074.62,"body":"- So powerful. - There we go."},{"startTime":2074.62,"endTime":2076.64,"body":"Okay, I got one for you, Peter."},{"startTime":2076.64,"endTime":2077.48,"body":"- Okay."},{"startTime":2077.48,"endTime":2081.76,"body":"- Let's take it from the manager level to an executive."},{"startTime":2081.76,"endTime":2083.9,"body":"An executive level leader."},{"startTime":2083.9,"endTime":2087.68,"body":"What's the one thing that an executive level leader"},{"startTime":2087.68,"endTime":2090.36,"body":"needs to do to be a great boss?"},{"startTime":2090.36,"endTime":2093.1,"body":"- That's a great question"},{"startTime":2093.1,"endTime":2095.66,"body":"'cause there's a lot of things to consider,"},{"startTime":2095.66,"endTime":2099.56,"body":"but the one thing is to never lose sight"},{"startTime":2099.56,"endTime":2104.56,"body":"of the ending outcome of those decisions."},{"startTime":2104.56,"endTime":2108.06,"body":"As you become layered and layers away"},{"startTime":2108.06,"endTime":2112.82,"body":"from boots on the ground of those executing and delivering,"},{"startTime":2112.82,"endTime":2116.26,"body":"you have to stay in touch with how those decisions"},{"startTime":2116.26,"endTime":2119.82,"body":"you are making impact the workforce."},{"startTime":2119.82,"endTime":2121.34,"body":"You can't get caught up in the Kool-Aid"},{"startTime":2121.34,"endTime":2124.9,"body":"of just the conversation of the theoretical up at the top."},{"startTime":2124.9,"endTime":2126.54,"body":"You have to keep that connection."},{"startTime":2126.54,"endTime":2128.0,"body":"So how do you do that?"},{"startTime":2128.0,"endTime":2131.5,"body":"You have to keep the communication lines open"},{"startTime":2131.5,"endTime":2134.9,"body":"and I'd advise continuing to do skip level type meetings"},{"startTime":2134.9,"endTime":2137.56,"body":"and having very open candid dialogue."},{"startTime":2137.56,"endTime":2139.74,"body":"- Love it."},{"startTime":2139.74,"endTime":2141.36,"body":"Staying in touch so that the business"},{"startTime":2141.36,"endTime":2144.3,"body":"and people results side are clear."},{"startTime":2144.3,"endTime":2146.62,"body":"The impact of your decision-making is clear"},{"startTime":2146.62,"endTime":2148.34,"body":"and you can keep adjusting it."},{"startTime":2148.34,"endTime":2149.7,"body":"Oh, love it."},{"startTime":2149.7,"endTime":2152.3,"body":"Well, Peter, great conversation again"},{"startTime":2152.3,"endTime":2155.4,"body":"for our Leadership Growth Podcast today."},{"startTime":2155.4,"endTime":2158.18,"body":"To all of our listeners, please subscribe."},{"startTime":2158.18,"endTime":2160.66,"body":"We look forward to seeing you"},{"startTime":2160.66,"endTime":2163.18,"body":"and having you listen in again in the future,"},{"startTime":2163.18,"endTime":2166.68,"body":"but please subscribe and check out all of the great notes"},{"startTime":2166.68,"endTime":2169.78,"body":"in the show notes, including the article we've referenced."},{"startTime":2169.78,"endTime":2171.18,"body":"Peter, any final comments"},{"startTime":2171.18,"endTime":2172.98,"body":"for our wonderful listeners from you?"},{"startTime":2172.98,"endTime":2177.26,"body":"- Don't be afraid of that reflection"},{"startTime":2177.26,"endTime":2180.34,"body":"in terms of take that moment to pause and think,"},{"startTime":2180.34,"endTime":2183.3,"body":"hey, what is one thing I can do to do better?"},{"startTime":2183.3,"endTime":2188.22,"body":"When you do that, it makes a big difference over the years."},{"startTime":2188.22,"endTime":2191.8,"body":"- And on that one, all the best, subscribe"},{"startTime":2191.8,"endTime":2194.18,"body":"and we'll talk to you again in a few weeks."},{"startTime":2194.18,"endTime":2195.76,"body":"Bye everybody."},{"startTime":2195.76,"endTime":2197.06,"body":"If you liked this episode,"},{"startTime":2197.06,"endTime":2200.18,"body":"please share it with a friend or colleague or better yet,"},{"startTime":2200.18,"endTime":2203.76,"body":"leave a review to help other listeners find our show."},{"startTime":2203.76,"endTime":2207.74,"body":"And remember to subscribe so you never miss an episode."},{"startTime":2207.74,"endTime":2208.9,"body":"For more great content"},{"startTime":2208.9,"endTime":2210.62,"body":"or to learn about how Stewart Leadership"},{"startTime":2210.62,"endTime":2213.54,"body":"can help you grow your ability to lead effectively,"},{"startTime":2213.54,"endTime":2215.78,"body":"please visit stewartleadership.com."}]}