{"version":"1.0.0","segments":[{"startTime":0.0,"endTime":4.0,"body":"Coming up on the Leadership Growth Podcast."},{"startTime":4.0,"endTime":7.08,"body":"- Over the years, I have kept thinking about"},{"startTime":7.08,"endTime":9.44,"body":"what the most important thing is"},{"startTime":9.44,"endTime":12.0,"body":"for leaders to be able to do, and I have an answer."},{"startTime":12.0,"endTime":15.36,"body":"- Yeah, do bring the drum roll."},{"startTime":15.36,"endTime":17.4,"body":"You have the one thing,"},{"startTime":17.4,"endTime":20.56,"body":"the one most important thing for leaders to do."},{"startTime":20.56,"endTime":25.12,"body":"- The most important thing, and in my view, it is to coach."},{"startTime":25.12,"endTime":29.04,"body":"It is to coach effectively,"},{"startTime":29.04,"endTime":31.2,"body":"because that essentially means"},{"startTime":31.2,"endTime":33.6,"body":"you are looking at each person specifically,"},{"startTime":33.6,"endTime":36.0,"body":"you're understanding the strengths and challenges"},{"startTime":36.0,"endTime":37.66,"body":"that each person has."},{"startTime":37.66,"endTime":40.14,"body":"You're able to provide guidance,"},{"startTime":40.14,"endTime":42.54,"body":"you're able to ask great questions,"},{"startTime":42.54,"endTime":45.4,"body":"and you're able to then help elevate"},{"startTime":45.4,"endTime":47.92,"body":"what they can do each day."},{"startTime":47.92,"endTime":52.96,"body":"It shows a level of empathy and care and performance."},{"startTime":52.96,"endTime":53.8,"body":"- Wow."},{"startTime":53.8,"endTime":56.44,"body":"- And what's so interesting is this coaching."},{"startTime":56.44,"endTime":59.88,"body":"It inevitably is one of the most important"},{"startTime":59.88,"endTime":62.36,"body":"in any survey you see."},{"startTime":62.36,"endTime":67.36,"body":"Coaching is up there, and yet we consistently fall short,"},{"startTime":67.36,"endTime":71.5,"body":"oftentimes, with how well we perform coaching."},{"startTime":71.5,"endTime":73.64,"body":"At least that's what a lot of the different research"},{"startTime":73.64,"endTime":74.48,"body":"will indicate."},{"startTime":74.48,"endTime":79.48,"body":"So I will then, so my answer is to coach effectively."},{"startTime":79.48,"endTime":84.16,"body":"- The one thing, we could just mic drop right here,"},{"startTime":84.16,"endTime":85.0,"body":"just start coaching."},{"startTime":85.0,"endTime":88.18,"body":"- Be a good coach, and you'll be a fabulous leader."},{"startTime":88.18,"endTime":90.76,"body":"(upbeat music)"},{"startTime":90.76,"endTime":100.16,"body":"Hey, everybody, welcome to the Leadership Growth Podcast,"},{"startTime":100.16,"endTime":103.42,"body":"where we discuss and dive into tools and ideas"},{"startTime":103.42,"endTime":106.56,"body":"to help you grow your leadership capability."},{"startTime":106.56,"endTime":109.68,"body":"I'm Daniel Stewart, joined along with my brother, Peter,"},{"startTime":109.68,"endTime":112.24,"body":"and we are your hosts today."},{"startTime":112.24,"endTime":114.08,"body":"We're excited to be here with you,"},{"startTime":114.08,"endTime":117.56,"body":"and we want to start off with an Insight of the Week."},{"startTime":117.56,"endTime":120.14,"body":"(upbeat music)"},{"startTime":120.14,"endTime":124.12,"body":"Peter, take it away."},{"startTime":124.12,"endTime":125.4,"body":"- It's always good to have an insight,"},{"startTime":125.4,"endTime":127.44,"body":"to have some good thoughts."},{"startTime":127.44,"endTime":129.56,"body":"Thoughts are good, but before I dive into an insight,"},{"startTime":129.56,"endTime":130.4,"body":"Daniel, have you had a good week?"},{"startTime":130.4,"endTime":133.88,"body":"- You're saying that's not a usual thing for you, Peter?"},{"startTime":133.88,"endTime":136.88,"body":"He was like, you were surprised with some good insight."},{"startTime":136.88,"endTime":138.16,"body":"- I had an insight."},{"startTime":138.16,"endTime":139.96,"body":"I had some thought."},{"startTime":139.96,"endTime":141.92,"body":"It was good, but yeah, but have you had a good week, Daniel?"},{"startTime":141.92,"endTime":142.92,"body":"Is it going well?"},{"startTime":143.92,"endTime":147.4,"body":"- It has been a very good week, packed as usual,"},{"startTime":147.4,"endTime":149.68,"body":"a lot of great client conversations."},{"startTime":149.68,"endTime":152.44,"body":"Anyway, it's good, and it's always fun."},{"startTime":152.44,"endTime":155.16,"body":"Looking forward to doing this with you."},{"startTime":155.16,"endTime":158.24,"body":"- Oh, it's one of the highlights, that's for certain."},{"startTime":158.24,"endTime":163.16,"body":"So my insight is I've been thinking about sleep,"},{"startTime":163.16,"endTime":165.52,"body":"such an exciting topic, right?"},{"startTime":165.52,"endTime":167.14,"body":"Exciting topic, no, it's great."},{"startTime":167.14,"endTime":171.72,"body":"The power of sleep is so important, so important,"},{"startTime":171.72,"endTime":173.44,"body":"and we're learning much more"},{"startTime":173.44,"endTime":175.16,"body":"about some of the benefits of sleep."},{"startTime":175.16,"endTime":176.8,"body":"So here's a fact."},{"startTime":176.8,"endTime":179.6,"body":"The fact is we're learning, so we'll get a little,"},{"startTime":179.6,"endTime":182.52,"body":"you know, get into the body, the anatomy today."},{"startTime":182.52,"endTime":186.88,"body":"So in our bodies, we have lymph nodes, okay?"},{"startTime":186.88,"endTime":190.52,"body":"The lymphatic system, and the function of that system"},{"startTime":190.52,"endTime":195.44,"body":"is basically to help get rid of cellular waste in our body."},{"startTime":195.44,"endTime":198.14,"body":"All right, every cell we have in our body produces waste,"},{"startTime":198.14,"endTime":200.16,"body":"and there's a means by which we have to get rid"},{"startTime":200.16,"endTime":202.92,"body":"of that waste, helps us be healthy."},{"startTime":202.92,"endTime":207.2,"body":"But here's the fascinating thing is there are no lymph nodes."},{"startTime":207.2,"endTime":210.76,"body":"The lymphatic system does not extend into the brain."},{"startTime":210.76,"endTime":213.8,"body":"And so for a long while, the medical community"},{"startTime":213.8,"endTime":217.32,"body":"was just absolutely fascinated, or actually confused by,"},{"startTime":217.32,"endTime":220.0,"body":"well, what about the brain?"},{"startTime":220.0,"endTime":222.1,"body":"The brain has a whole lot of cells,"},{"startTime":222.1,"endTime":224.48,"body":"and the brain's going to produce some cellular waste."},{"startTime":224.48,"endTime":228.02,"body":"So how does the brain clean itself?"},{"startTime":229.2,"endTime":231.52,"body":"And it wasn't until a little while ago"},{"startTime":231.52,"endTime":234.92,"body":"when they started to do some imaging of the brain"},{"startTime":234.92,"endTime":236.76,"body":"while you're sleeping."},{"startTime":236.76,"endTime":241.56,"body":"And what they found is the brain actually starts to shrink"},{"startTime":241.56,"endTime":242.4,"body":"while you sleep."},{"startTime":242.4,"endTime":245.28,"body":"As you get in that kind of stage two non-REM sleep,"},{"startTime":245.28,"endTime":247.34,"body":"your brain starts to shrink,"},{"startTime":247.34,"endTime":252.34,"body":"and cerebral spinal fluid goes all around the brain,"},{"startTime":252.34,"endTime":255.08,"body":"and it flushes it, it washes it out."},{"startTime":255.08,"endTime":259.54,"body":"So literally while you sleep, your brain is having a bath."},{"startTime":259.54,"endTime":263.32,"body":"And it's not just that it's washing out"},{"startTime":263.32,"endTime":266.6,"body":"that cellular waste, but one of the most important things"},{"startTime":266.6,"endTime":268.66,"body":"they find that it washes out"},{"startTime":268.66,"endTime":271.24,"body":"is what's called amyloid beta proteins."},{"startTime":271.24,"endTime":274.68,"body":"Now, why do I bring that one up?"},{"startTime":274.68,"endTime":276.68,"body":"Besides the fact that it's fun to say,"},{"startTime":276.68,"endTime":279.1,"body":"amyloid beta proteins, say that 10 times."},{"startTime":279.1,"endTime":282.48,"body":"But amyloid beta proteins,"},{"startTime":282.48,"endTime":285.48,"body":"those are the primary components"},{"startTime":285.48,"endTime":287.92,"body":"that would build what's called brain plaque,"},{"startTime":287.92,"endTime":292.32,"body":"which the buildup of which is a significant contributor"},{"startTime":292.32,"endTime":293.96,"body":"to the development of Alzheimer's."},{"startTime":293.96,"endTime":299.24,"body":"So we want to keep the buildup of brain plaque low."},{"startTime":299.24,"endTime":304.5,"body":"We need sleep in order to wash our brain."},{"startTime":304.5,"endTime":308.76,"body":"So if we want to help our brain function longer,"},{"startTime":308.76,"endTime":310.98,"body":"sleep's a great way to help with that."},{"startTime":310.98,"endTime":312.8,"body":"So there's a little fun fact about"},{"startTime":312.8,"endTime":315.56,"body":"why it is good to get your sleep at night."},{"startTime":315.56,"endTime":317.26,"body":"You got to give your brain a bath."},{"startTime":317.26,"endTime":323.2,"body":"- Now, I just want to be clear with all of our listeners."},{"startTime":323.2,"endTime":325.84,"body":"I want them to make sure they know,"},{"startTime":325.84,"endTime":328.32,"body":"we make sure that they know your background, Peter,"},{"startTime":328.32,"endTime":331.84,"body":"because this is Dr. Peter Stewart,"},{"startTime":331.84,"endTime":336.08,"body":"clinical psychologist in training."},{"startTime":336.08,"endTime":338.46,"body":"That's your training, that's your background."},{"startTime":338.46,"endTime":342.4,"body":"And so you didn't just read this in some article."},{"startTime":342.4,"endTime":346.24,"body":"This is what you actually really studied and understand."},{"startTime":346.24,"endTime":348.52,"body":"So you know what the heck you're talking about."},{"startTime":348.52,"endTime":352.84,"body":"And when you say these things, the sleep factor,"},{"startTime":352.84,"endTime":355.24,"body":"you know, we've all been hearing how important sleep is,"},{"startTime":355.24,"endTime":356.84,"body":"but to really understand the fact"},{"startTime":356.84,"endTime":360.54,"body":"that it actually helps cleanse our brains"},{"startTime":360.54,"endTime":364.04,"body":"so that it gets rid of all of these dead cells"},{"startTime":364.04,"endTime":367.36,"body":"that just take up space and in fact"},{"startTime":367.36,"endTime":371.66,"body":"can contribute to buildup, this plaque-like stuff."},{"startTime":371.66,"endTime":372.5,"body":"- Yeah."},{"startTime":372.5,"endTime":376.88,"body":"- Anyway, it's very valuable for us to pay attention to."},{"startTime":376.88,"endTime":377.72,"body":"- It is."},{"startTime":377.72,"endTime":379.32,"body":"I mean, as we learn more and more,"},{"startTime":379.32,"endTime":382.16,"body":"and what's fascinating is just how much we're learning"},{"startTime":382.16,"endTime":384.44,"body":"about the functions of not only the brain,"},{"startTime":384.44,"endTime":386.8,"body":"but what we can do to best take care of it."},{"startTime":386.8,"endTime":390.2,"body":"We can go for hours deep into those."},{"startTime":390.2,"endTime":395.2,"body":"Yeah, that's my side job, so to speak, the psychologist."},{"startTime":395.7,"endTime":397.42,"body":"You bring a shrink to the podcast,"},{"startTime":397.42,"endTime":398.86,"body":"you're going to get some comments like that"},{"startTime":398.86,"endTime":399.96,"body":"every once in a while."},{"startTime":399.96,"endTime":401.78,"body":"- Oh, this is great."},{"startTime":401.78,"endTime":402.82,"body":"And I don't know about you,"},{"startTime":402.82,"endTime":406.46,"body":"but if you had asked me 20, 30 years ago"},{"startTime":406.46,"endTime":409.4,"body":"when we all kind of started our careers here,"},{"startTime":409.4,"endTime":412.1,"body":"that I'd be talking about sleep"},{"startTime":412.1,"endTime":414.54,"body":"to help leaders show up effectively,"},{"startTime":414.54,"endTime":416.34,"body":"I would have said you're joking."},{"startTime":416.34,"endTime":420.62,"body":"But I can't tell you how many times sleep becomes a factor"},{"startTime":420.62,"endTime":424.54,"body":"in helping leaders show up as their best self,"},{"startTime":424.54,"endTime":426.54,"body":"how they're taking care of themselves,"},{"startTime":426.54,"endTime":428.98,"body":"are they getting sufficient amounts of sleep?"},{"startTime":428.98,"endTime":433.54,"body":"Are they able to rest so that they aren't on all the time?"},{"startTime":433.54,"endTime":437.02,"body":"Because that really gets in the way of,"},{"startTime":437.02,"endTime":439.5,"body":"especially executives and middle managers"},{"startTime":439.5,"endTime":441.66,"body":"who are just going nonstop,"},{"startTime":441.66,"endTime":443.88,"body":"to be able to then show up as their best self"},{"startTime":443.88,"endTime":446.62,"body":"in the times that make the most sense for them,"},{"startTime":446.62,"endTime":448.66,"body":"and that they can rest as well."},{"startTime":448.66,"endTime":451.3,"body":"So anyway, very valuable stuff."},{"startTime":451.3,"endTime":454.18,"body":"- Yeah, and not only for you as an individual"},{"startTime":454.18,"endTime":456.54,"body":"as a leader, but think about the behaviors"},{"startTime":456.54,"endTime":459.5,"body":"you're modeling for those around you,"},{"startTime":459.5,"endTime":462.58,"body":"as you are a boss to others, as your coworkers, whatever,"},{"startTime":462.58,"endTime":465.82,"body":"helping to model some of those more healthy behaviors"},{"startTime":465.82,"endTime":467.98,"body":"to be able to get some good sleep."},{"startTime":467.98,"endTime":470.66,"body":"So maybe we'll throw in some other sleep tidbits,"},{"startTime":470.66,"endTime":473.5,"body":"facts and trivia down the road."},{"startTime":473.5,"endTime":477.42,"body":"'Cause man, we did come from a family who loves trivia."},{"startTime":477.42,"endTime":481.6,"body":"(both laughing)"},{"startTime":483.22,"endTime":485.34,"body":"Playing Jeopardy growing up,"},{"startTime":485.34,"endTime":488.78,"body":"I mean, we were always wanting to share fun facts."},{"startTime":488.78,"endTime":492.22,"body":"So we'll just have to keep it coming on the podcast."},{"startTime":492.22,"endTime":494.8,"body":"(upbeat music)"},{"startTime":494.8,"endTime":498.86,"body":"- I'm just remembering how we would put"},{"startTime":498.86,"endTime":502.64,"body":"that little masking tape spot in the middle of the table"},{"startTime":502.64,"endTime":506.42,"body":"so that all of our hands who got there first"},{"startTime":506.42,"endTime":508.0,"body":"would be able to answer the question,"},{"startTime":508.0,"endTime":511.06,"body":"and we would just smash each other's hands"},{"startTime":511.06,"endTime":513.62,"body":"as we're playing Jeopardy, try and answer, anyway."},{"startTime":513.62,"endTime":516.54,"body":"Yes, trivia was an intense part."},{"startTime":516.54,"endTime":519.58,"body":"- It was, you had to make sure nobody had rings on"},{"startTime":519.58,"endTime":521.42,"body":"'cause we didn't have any clickers or anything,"},{"startTime":521.42,"endTime":523.1,"body":"and it was so intense."},{"startTime":523.1,"endTime":525.96,"body":"So yeah, that was how you determined who could answer it."},{"startTime":525.96,"endTime":527.82,"body":"Who was the first person to put their hand on the X"},{"startTime":527.82,"endTime":529.3,"body":"in the middle of the table."},{"startTime":529.3,"endTime":531.12,"body":"Oh man, fingers got sprained."},{"startTime":531.12,"endTime":535.9,"body":"I'm glad we can laugh at it now."},{"startTime":535.9,"endTime":539.26,"body":"Oh, it is good."},{"startTime":539.26,"endTime":541.22,"body":"All right, well, Daniel,"},{"startTime":541.22,"endTime":543.22,"body":"we've had a little Memory Lane there"},{"startTime":543.22,"endTime":545.86,"body":"of growing up in the Stewart household."},{"startTime":545.86,"endTime":548.58,"body":"Share a Memory Lane you had as you had an interaction"},{"startTime":548.58,"endTime":551.04,"body":"with a friend from high school later on"},{"startTime":551.04,"endTime":553.6,"body":"after you both had launched your professions."},{"startTime":553.6,"endTime":556.18,"body":"- Yeah, absolutely."},{"startTime":556.18,"endTime":557.02,"body":"Yeah, let's see."},{"startTime":557.02,"endTime":561.62,"body":"I was actually, so as some of the folks out there may know,"},{"startTime":561.62,"endTime":566.54,"body":"so Peter and I, we grew up in California as well as Oregon."},{"startTime":566.54,"endTime":569.06,"body":"So I moved up to Oregon when I was 17."},{"startTime":569.06,"endTime":570.56,"body":"Peter was 15."},{"startTime":570.56,"endTime":574.42,"body":"And so anyway, as we grew up there,"},{"startTime":574.42,"endTime":579.06,"body":"I went back to Portland maybe 15 years ago or so,"},{"startTime":579.06,"endTime":582.22,"body":"went out to a Trailblazers game with a good friend of mine,"},{"startTime":582.22,"endTime":584.8,"body":"and he asked me this question,"},{"startTime":584.8,"endTime":588.34,"body":"and it has stayed with me ever since."},{"startTime":588.34,"endTime":591.46,"body":"And he said, \"Hey, so you work a lot\""},{"startTime":591.46,"endTime":592.78,"body":"\"with leadership development, right?\""},{"startTime":592.78,"endTime":593.62,"body":"I'm like, \"Yeah.\""},{"startTime":593.62,"endTime":595.16,"body":"He said, \"So what is it?\""},{"startTime":595.16,"endTime":598.18,"body":"\"What's the one thing that leaders need to do\""},{"startTime":598.18,"endTime":599.98,"body":"\"to be really successful?\""},{"startTime":599.98,"endTime":602.5,"body":"- The one thing."},{"startTime":602.5,"endTime":603.82,"body":"The one thing."},{"startTime":603.82,"endTime":604.98,"body":"- One thing."},{"startTime":604.98,"endTime":608.5,"body":"And it kind of caught me off guard"},{"startTime":608.5,"endTime":610.14,"body":"'cause I had all sorts of answers."},{"startTime":610.14,"endTime":613.3,"body":"I mean, I wanted to say five things and seven things"},{"startTime":613.3,"endTime":616.38,"body":"and 15 things and how to communicate effectively"},{"startTime":616.38,"endTime":618.7,"body":"and set clear expectations and follow up."},{"startTime":618.7,"endTime":620.58,"body":"I mean, on and on, all of these things."},{"startTime":620.58,"endTime":622.32,"body":"And he's like, \"Yeah, that's nice.\""},{"startTime":622.32,"endTime":624.34,"body":"\"What's the one thing?\""},{"startTime":624.34,"endTime":627.62,"body":"He's like, \"What's the one thing?\""},{"startTime":627.62,"endTime":631.14,"body":"And so, do you know, to buy myself some time,"},{"startTime":631.14,"endTime":634.7,"body":"I said, \"All right, fine.\""},{"startTime":634.7,"endTime":637.26,"body":"And I switched the question back at him,"},{"startTime":637.26,"endTime":640.9,"body":"and he is an amazing musician."},{"startTime":640.9,"endTime":644.66,"body":"And he was actually a choir director"},{"startTime":644.66,"endTime":648.34,"body":"for a private high school out in Portland suburbs,"},{"startTime":648.34,"endTime":650.6,"body":"super talented, and I said, \"Fine.\""},{"startTime":650.6,"endTime":653.4,"body":"\"I'm gonna ask you the same question.\""},{"startTime":653.4,"endTime":657.18,"body":"\"What's the most important thing that a singer,\""},{"startTime":657.18,"endTime":661.06,"body":"\"that a singer needs to do to be successful at singing?\""},{"startTime":661.06,"endTime":661.9,"body":"- Yeah."},{"startTime":661.9,"endTime":664.26,"body":"- And of course, he was really quick with the answer."},{"startTime":664.26,"endTime":666.66,"body":"He said, \"Oh, they need to know how to breathe.\""},{"startTime":666.66,"endTime":668.94,"body":"And I'm like, \"Huh?"},{"startTime":668.94,"endTime":670.7,"body":"Clearly, I'm not a singer."},{"startTime":670.7,"endTime":673.46,"body":"And I'm like, \"What do you mean?\""},{"startTime":673.46,"endTime":675.78,"body":"- Neither of us had choir lessons."},{"startTime":675.78,"endTime":677.62,"body":"- Neither of us had choir."},{"startTime":677.62,"endTime":680.08,"body":"And he said, \"They need to know how to breathe.\""},{"startTime":680.08,"endTime":682.82,"body":"\"They need to understand how to be able to,\""},{"startTime":682.82,"endTime":684.42,"body":"\"where to breathe,\""},{"startTime":684.42,"endTime":687.38,"body":"\"how long to be able to have the practice.\""},{"startTime":687.38,"endTime":689.94,"body":"\"It matters how you breathe\""},{"startTime":689.94,"endTime":693.6,"body":"\"so that you can then produce the kinds of notes\""},{"startTime":693.6,"endTime":696.42,"body":"\"that you need to effectively sing.\""},{"startTime":696.42,"endTime":698.38,"body":"And I sat back and I'm like,"},{"startTime":698.38,"endTime":700.86,"body":"\"Well, what about reading music and all that?\""},{"startTime":700.86,"endTime":702.08,"body":"He's like, \"Yeah, sure.\""},{"startTime":702.08,"endTime":703.98,"body":"\"However, you need to be able to breathe.\""},{"startTime":703.98,"endTime":706.38,"body":"I'm like, \"Okay, that's fair.\""},{"startTime":706.38,"endTime":709.36,"body":"And so over the years,"},{"startTime":709.36,"endTime":713.46,"body":"I have kept thinking about what the most important thing is"},{"startTime":713.46,"endTime":714.86,"body":"for leaders to be able to do."},{"startTime":714.86,"endTime":716.0,"body":"And I have an answer."},{"startTime":716.0,"endTime":719.38,"body":"- Yeah, do you bring the drum roll?"},{"startTime":719.38,"endTime":721.42,"body":"You have the one thing,"},{"startTime":721.42,"endTime":724.56,"body":"the one most important thing for leaders to do."},{"startTime":724.56,"endTime":729.14,"body":"- The most important thing, and in my view, it is to coach."},{"startTime":729.14,"endTime":733.04,"body":"It is to coach effectively,"},{"startTime":733.04,"endTime":735.2,"body":"because that essentially means"},{"startTime":735.2,"endTime":737.62,"body":"you are looking at each person specifically,"},{"startTime":737.62,"endTime":740.02,"body":"you're understanding the strengths and challenges"},{"startTime":740.02,"endTime":741.66,"body":"that each person has."},{"startTime":741.66,"endTime":744.14,"body":"You're able to provide guidance,"},{"startTime":744.14,"endTime":746.54,"body":"you're able to ask great questions,"},{"startTime":746.54,"endTime":749.38,"body":"and you're able to then help elevate"},{"startTime":749.38,"endTime":751.92,"body":"what they can do each day."},{"startTime":751.92,"endTime":756.98,"body":"It shows a level of empathy and care and performance."},{"startTime":756.98,"endTime":757.82,"body":"- Wow."},{"startTime":757.82,"endTime":760.44,"body":"- And what's so interesting is this coaching."},{"startTime":760.44,"endTime":763.88,"body":"It inevitably is one of the most important"},{"startTime":763.88,"endTime":766.38,"body":"in any survey you see."},{"startTime":766.38,"endTime":767.94,"body":"Coaching is up there,"},{"startTime":767.94,"endTime":772.92,"body":"and yet we consistently fall short oftentimes"},{"startTime":772.92,"endTime":775.5,"body":"with how well we perform coaching."},{"startTime":775.5,"endTime":777.64,"body":"At least that's what a lot of the different research"},{"startTime":777.64,"endTime":778.48,"body":"will indicate."},{"startTime":778.48,"endTime":783.48,"body":"So I will then, so my answer is to coach effectively."},{"startTime":783.48,"endTime":788.18,"body":"- The one thing, we could just mic drop right here,"},{"startTime":788.18,"endTime":789.14,"body":"just start coaching."},{"startTime":789.14,"endTime":792.2,"body":"Be a good coach, and you'll be a fabulous leader."},{"startTime":792.2,"endTime":795.82,"body":"- Okay, thanks, it's been a great podcast."},{"startTime":795.82,"endTime":797.5,"body":"- It's been nice, here you go."},{"startTime":797.5,"endTime":801.82,"body":"- No, but it's powerful when you think about what that is"},{"startTime":801.82,"endTime":805.58,"body":"and how even your friend there,"},{"startTime":805.58,"endTime":809.9,"body":"I think was displaying some good coaching behaviors"},{"startTime":809.9,"endTime":811.86,"body":"by not letting you get away with,"},{"startTime":811.86,"endTime":814.34,"body":"well, there's lots of different things."},{"startTime":814.34,"endTime":817.5,"body":"He pushed back and said, no, what's the one thing"},{"startTime":817.5,"endTime":820.02,"body":"that really forced you to think?"},{"startTime":820.02,"endTime":822.66,"body":"And that's an element as we can start to talk about"},{"startTime":822.66,"endTime":825.78,"body":"what makes a good coach, what makes a manager,"},{"startTime":825.78,"endTime":828.38,"body":"what makes the leader effective"},{"startTime":828.38,"endTime":829.94,"body":"at being able to coach others."},{"startTime":829.94,"endTime":834.66,"body":"- Absolutely, so here's something kind of cool."},{"startTime":834.66,"endTime":838.06,"body":"So on our website, we have a blog."},{"startTime":838.06,"endTime":840.18,"body":"We publish articles all the time,"},{"startTime":840.18,"endTime":843.74,"body":"one to two a week, have for a long time."},{"startTime":843.74,"endTime":848.74,"body":"And our most popular article that we have ever published"},{"startTime":848.74,"endTime":852.38,"body":"was an article that I wrote several years ago."},{"startTime":852.38,"endTime":855.1,"body":"And it was all, and it's entitled,"},{"startTime":855.1,"endTime":857.26,"body":"\"The Five Steps of Great Coaching.\""},{"startTime":857.26,"endTime":859.46,"body":"And so, \"The Five Steps of Great Coaching\""},{"startTime":859.46,"endTime":863.3,"body":"has been the most popular article that we've written."},{"startTime":863.3,"endTime":866.34,"body":"And so we wanted to touch upon these five steps"},{"startTime":866.34,"endTime":869.06,"body":"because clearly these resonate."},{"startTime":869.06,"endTime":871.66,"body":"And we're talking thousands and thousands of people"},{"startTime":871.66,"endTime":875.18,"body":"have read and downloaded and used this article."},{"startTime":875.18,"endTime":878.22,"body":"And so we wanted to touch upon these five steps"},{"startTime":878.22,"endTime":880.58,"body":"because clearly it's resonating with folks."},{"startTime":880.58,"endTime":883.54,"body":"And if this is beneficial to you, great."},{"startTime":883.54,"endTime":884.72,"body":"You can check yourself"},{"startTime":884.72,"endTime":886.34,"body":"as we're going through these five steps"},{"startTime":886.34,"endTime":889.38,"body":"and imagine how will you do each of these"},{"startTime":889.38,"endTime":892.38,"body":"in a formal coaching situation with your employee,"},{"startTime":892.38,"endTime":896.38,"body":"with your client, with others whom you interact with,"},{"startTime":896.38,"endTime":898.62,"body":"maybe also in an informal situation,"},{"startTime":898.62,"endTime":900.8,"body":"on the fly kind of coaching,"},{"startTime":900.8,"endTime":903.96,"body":"because these steps also can be applied there."},{"startTime":903.96,"endTime":908.14,"body":"So Peter, you wanna start us off with the first step here?"},{"startTime":908.14,"endTime":911.54,"body":"- Yeah, and I think you touched on a really important part"},{"startTime":911.54,"endTime":913.46,"body":"as you were leading into this,"},{"startTime":913.46,"endTime":917.38,"body":"recognizing that these are not steps that just are applied"},{"startTime":917.38,"endTime":919.06,"body":"when you've scheduled a half hour"},{"startTime":919.06,"endTime":922.5,"body":"or 45 minute coaching session with somebody."},{"startTime":922.5,"endTime":925.14,"body":"These can be used in the hallway conversations,"},{"startTime":925.14,"endTime":927.06,"body":"walking from the office to the car,"},{"startTime":927.06,"endTime":929.96,"body":"someone just asking you a question."},{"startTime":929.96,"endTime":931.78,"body":"You can still leverage and think about"},{"startTime":931.78,"endTime":934.22,"body":"some of these concepts and thoughts."},{"startTime":934.22,"endTime":938.06,"body":"And another skill that underscores"},{"startTime":938.06,"endTime":941.14,"body":"all that we're talking about is understanding"},{"startTime":941.14,"endTime":945.64,"body":"core to coaching is the ability to stop talking."},{"startTime":945.64,"endTime":949.74,"body":"You have to be able to ask good questions,"},{"startTime":949.74,"endTime":951.52,"body":"to probe that and then be quiet"},{"startTime":951.52,"endTime":954.6,"body":"and let them share their thoughts."},{"startTime":954.6,"endTime":957.5,"body":"So even as we go through these five steps,"},{"startTime":957.5,"endTime":959.98,"body":"they will not be effective"},{"startTime":959.98,"endTime":963.08,"body":"if you are the one talking the entire time."},{"startTime":963.08,"endTime":965.98,"body":"So I'll call that that talk time percentage."},{"startTime":965.98,"endTime":969.46,"body":"You have to be aware of that as a good coach."},{"startTime":969.46,"endTime":970.34,"body":"So with that--"},{"startTime":970.34,"endTime":973.4,"body":"- Oh, and I'll build on that just for a second."},{"startTime":973.4,"endTime":977.38,"body":"So as many of the listeners may have heard me say"},{"startTime":977.38,"endTime":981.02,"body":"at various points, I often will picture a percentage"},{"startTime":981.02,"endTime":984.5,"body":"above people's heads in meetings."},{"startTime":984.5,"endTime":988.82,"body":"And it describes how much of the meeting"},{"startTime":988.82,"endTime":992.1,"body":"they spent as the main talker."},{"startTime":992.1,"endTime":996.96,"body":"And if you leave a meeting and it's 70, 80%,"},{"startTime":996.96,"endTime":998.0,"body":"what were you doing?"},{"startTime":998.0,"endTime":1000.2,"body":"Unless you were like sharing information"},{"startTime":1000.2,"endTime":1003.34,"body":"that nobody else had, and you just had to convey it"},{"startTime":1003.34,"endTime":1005.12,"body":"and you were in a rapid."},{"startTime":1005.12,"endTime":1007.8,"body":"But if you're in a coaching situation,"},{"startTime":1007.8,"endTime":1012.16,"body":"to your point, Peter, if it's 50% or more,"},{"startTime":1012.16,"endTime":1013.18,"body":"something's wrong."},{"startTime":1013.18,"endTime":1016.96,"body":"And so you want to assess yourself,"},{"startTime":1016.96,"endTime":1021.12,"body":"how often do I shut up and listen"},{"startTime":1021.12,"endTime":1022.56,"body":"and ask great questions?"},{"startTime":1022.56,"endTime":1026.52,"body":"And so, yes, making sure that you pause."},{"startTime":1026.52,"endTime":1028.0,"body":"I just wanted to emphasize that."},{"startTime":1028.0,"endTime":1032.12,"body":"That talk time percentage is so key."},{"startTime":1032.12,"endTime":1034.48,"body":"- And that visual of thinking,"},{"startTime":1034.48,"endTime":1035.96,"body":"okay, at the end of that meeting,"},{"startTime":1035.96,"endTime":1038.8,"body":"'cause everybody starts off a meeting at 0%."},{"startTime":1038.8,"endTime":1041.48,"body":"Somebody chimes into something, now they're at 100%."},{"startTime":1041.48,"endTime":1044.24,"body":"Someone else chimes in, now both are at 50%."},{"startTime":1044.24,"endTime":1047.8,"body":"So there it's, and you just don't want to be monopolizing"},{"startTime":1047.8,"endTime":1050.48,"body":"that conversation 'cause it kills other people's idea"},{"startTime":1050.48,"endTime":1051.52,"body":"and input."},{"startTime":1051.52,"endTime":1054.0,"body":"So it's the old, I call it, God's ratio"},{"startTime":1054.0,"endTime":1058.26,"body":"of two eyes to one, or two ears to one mouth, use 'em."},{"startTime":1058.26,"endTime":1062.56,"body":"Try and listen at least twice as much as you talk."},{"startTime":1062.56,"endTime":1065.16,"body":"So with all that underscore,"},{"startTime":1065.16,"endTime":1067.92,"body":"the first step to great coaching"},{"startTime":1067.92,"endTime":1070.96,"body":"is establishing the objective."},{"startTime":1070.96,"endTime":1074.36,"body":"Establishing what is the purpose of this conversation?"},{"startTime":1074.36,"endTime":1078.2,"body":"What are we trying to get out of what this interaction is?"},{"startTime":1078.2,"endTime":1079.08,"body":"What are we wanting to do?"},{"startTime":1079.08,"endTime":1082.08,"body":"Now, we might be setting up the stage"},{"startTime":1082.08,"endTime":1084.4,"body":"for a more long-term coaching,"},{"startTime":1084.4,"endTime":1086.6,"body":"series of coaching conversations,"},{"startTime":1086.6,"endTime":1090.4,"body":"and it might be right away in terms of just as a quick call."},{"startTime":1090.4,"endTime":1092.42,"body":"Well, let's clarify the problem."},{"startTime":1092.42,"endTime":1095.4,"body":"Let's clarify the question we're really trying to get at"},{"startTime":1095.4,"endTime":1098.46,"body":"before we start to just offer solutions."},{"startTime":1098.46,"endTime":1100.72,"body":"So I think that's one."},{"startTime":1100.72,"endTime":1104.34,"body":"Step one is helping to clarify that objective."},{"startTime":1104.34,"endTime":1106.56,"body":"And here's a good question to help with that"},{"startTime":1106.56,"endTime":1108.5,"body":"is what does success look like?"},{"startTime":1109.1,"endTime":1112.06,"body":"How do you know if this has been a helpful conversation?"},{"startTime":1112.06,"endTime":1115.54,"body":"- That's fantastic."},{"startTime":1115.54,"endTime":1118.3,"body":"And that's a question you can ask yourself."},{"startTime":1118.3,"endTime":1120.34,"body":"You could ask the other person."},{"startTime":1120.34,"endTime":1122.54,"body":"It can be an essential part of,"},{"startTime":1122.54,"endTime":1124.46,"body":"at the end of this conversation,"},{"startTime":1124.46,"endTime":1128.66,"body":"what will have been discussed that will be helpful?"},{"startTime":1128.66,"endTime":1130.5,"body":"What does that success look like?"},{"startTime":1130.5,"endTime":1134.26,"body":"And I find that this setting the objective,"},{"startTime":1134.26,"endTime":1136.78,"body":"there are only a few kinds of objectives"},{"startTime":1136.78,"endTime":1139.08,"body":"that you're really shooting for oftentimes."},{"startTime":1139.08,"endTime":1142.2,"body":"One is a performance type of conversation,"},{"startTime":1142.2,"endTime":1145.62,"body":"one in which you're setting expectations"},{"startTime":1145.62,"endTime":1149.42,"body":"or following up around expectations,"},{"startTime":1149.42,"endTime":1151.12,"body":"meaning that there was something done"},{"startTime":1151.12,"endTime":1154.86,"body":"that hit expectations or didn't."},{"startTime":1154.86,"endTime":1156.66,"body":"And let's talk about that."},{"startTime":1156.66,"endTime":1157.96,"body":"So that is one."},{"startTime":1157.96,"endTime":1160.98,"body":"Another type of objective for a coaching conversation,"},{"startTime":1160.98,"endTime":1165.38,"body":"though, is around the development itself."},{"startTime":1165.38,"endTime":1168.46,"body":"How are you actively developing the other person?"},{"startTime":1168.46,"endTime":1171.38,"body":"How are you helping them position themselves"},{"startTime":1171.38,"endTime":1174.3,"body":"for their career, for individual growth,"},{"startTime":1174.3,"endTime":1178.24,"body":"for their ability to challenge themselves and stretch?"},{"startTime":1178.24,"endTime":1181.14,"body":"So that's a whole nother type of conversation."},{"startTime":1181.14,"endTime":1183.72,"body":"So oftentimes you have this performance"},{"startTime":1183.72,"endTime":1185.42,"body":"and also you have this talent."},{"startTime":1185.42,"endTime":1186.86,"body":"And you can have both,"},{"startTime":1186.86,"endTime":1191.22,"body":"but you wanna then be clear about what are we meeting for?"},{"startTime":1191.22,"endTime":1192.22,"body":"What does it look like?"},{"startTime":1192.22,"endTime":1193.04,"body":"What does it mean?"},{"startTime":1193.04,"endTime":1196.38,"body":"So setting that objective, that's realistic,"},{"startTime":1196.38,"endTime":1200.06,"body":"it's understood, it's mutually agreed upon as well."},{"startTime":1200.06,"endTime":1204.26,"body":"You can capture it and you can memorialize it."},{"startTime":1204.26,"endTime":1205.1,"body":"Yeah, absolutely."},{"startTime":1205.1,"endTime":1207.42,"body":"First step in any coaching conversation."},{"startTime":1207.42,"endTime":1209.18,"body":"And that could be during a half hour"},{"startTime":1209.18,"endTime":1211.42,"body":"or an hour coaching one-on-one,"},{"startTime":1211.42,"endTime":1212.92,"body":"or even in the hallway as you're,"},{"startTime":1212.92,"endTime":1215.3,"body":"or on a team's call in between"},{"startTime":1215.3,"endTime":1218.14,"body":"to clarify why the heck are we talking?"},{"startTime":1218.14,"endTime":1220.84,"body":"What really needs to come out from this?"},{"startTime":1220.84,"endTime":1223.16,"body":"Yeah, it's that performance question,"},{"startTime":1223.16,"endTime":1224.42,"body":"the development question,"},{"startTime":1224.42,"endTime":1225.86,"body":"and the one that's a little bit more"},{"startTime":1225.86,"endTime":1227.44,"body":"of an extension of the development,"},{"startTime":1227.44,"endTime":1230.16,"body":"but some what takes a life of its own"},{"startTime":1230.16,"endTime":1232.74,"body":"is more of a career-based conversation"},{"startTime":1232.74,"endTime":1234.22,"body":"as you're helping to look toward"},{"startTime":1234.22,"endTime":1235.68,"body":"what is that next position,"},{"startTime":1235.68,"endTime":1238.6,"body":"that next opportunity that they're wanting to get to?"},{"startTime":1238.6,"endTime":1241.82,"body":"Absolutely, absolutely."},{"startTime":1241.82,"endTime":1244.58,"body":"So different objectives."},{"startTime":1244.58,"endTime":1248.12,"body":"And so then with this objective identified,"},{"startTime":1248.12,"endTime":1249.96,"body":"the second step."},{"startTime":1249.96,"endTime":1253.22,"body":"The second step is all about assessment."},{"startTime":1253.22,"endTime":1256.08,"body":"The assessment to be able to ask great questions,"},{"startTime":1256.08,"endTime":1258.4,"body":"often open-ended questions,"},{"startTime":1258.4,"endTime":1261.16,"body":"and with the courage to shut up and listen,"},{"startTime":1261.16,"endTime":1263.8,"body":"not to have so much talk time percentage,"},{"startTime":1263.8,"endTime":1268.28,"body":"but to learn, to learn and understand what happened,"},{"startTime":1268.28,"endTime":1270.0,"body":"what the perspective was,"},{"startTime":1270.0,"endTime":1272.58,"body":"what was your frame of reference,"},{"startTime":1272.58,"endTime":1274.44,"body":"what you're coming in with,"},{"startTime":1274.44,"endTime":1276.0,"body":"and to challenge yourself"},{"startTime":1276.0,"endTime":1279.44,"body":"to make sure you're focusing on behaviors"},{"startTime":1279.44,"endTime":1282.2,"body":"and you're resisting the temptation"},{"startTime":1282.2,"endTime":1284.92,"body":"that we all have to tell stories,"},{"startTime":1284.92,"endTime":1288.4,"body":"and to resist using those stories"},{"startTime":1288.4,"endTime":1293.4,"body":"as the basis from which to then interpret,"},{"startTime":1293.4,"endTime":1296.28,"body":"but instead asking great questions"},{"startTime":1296.28,"endTime":1299.24,"body":"and being open to the answers."},{"startTime":1299.24,"endTime":1301.72,"body":"And you may wanna be asking the person"},{"startTime":1301.72,"endTime":1303.46,"body":"you're in the coaching conversation with."},{"startTime":1303.46,"endTime":1306.56,"body":"You may also wanna get and do additional assessment"},{"startTime":1306.56,"endTime":1308.96,"body":"with others who are involved."},{"startTime":1308.96,"endTime":1312.52,"body":"And this could be good, bad, ugly situations."},{"startTime":1312.52,"endTime":1315.44,"body":"Oftentimes we think of coaching as something bad happened."},{"startTime":1315.44,"endTime":1317.46,"body":"This could be something great happened."},{"startTime":1317.46,"endTime":1321.52,"body":"Let's understand what led to this greatness happening"},{"startTime":1321.52,"endTime":1323.06,"body":"so that we can sustain it,"},{"startTime":1323.06,"endTime":1324.44,"body":"so that we can applaud,"},{"startTime":1324.44,"endTime":1326.0,"body":"so that we could compliment,"},{"startTime":1326.0,"endTime":1328.26,"body":"so that we can keep it going as well."},{"startTime":1328.26,"endTime":1333.16,"body":"So this assessment is so critical as well."},{"startTime":1333.16,"endTime":1335.0,"body":"- And just to really clarify,"},{"startTime":1335.0,"endTime":1337.96,"body":"when people hear assessment,"},{"startTime":1337.96,"endTime":1340.2,"body":"they can think of a formal assessment."},{"startTime":1340.2,"endTime":1341.84,"body":"They can think of a 360."},{"startTime":1341.84,"endTime":1344.68,"body":"They can think of a disc or Myers-Briggs"},{"startTime":1344.68,"endTime":1348.68,"body":"or a very formal assessment of questions and rating skills,"},{"startTime":1348.68,"endTime":1350.0,"body":"and you get a report."},{"startTime":1350.0,"endTime":1353.16,"body":"That's not the assessment we're talking about here."},{"startTime":1353.16,"endTime":1355.94,"body":"The assessment tool we're talking about"},{"startTime":1355.94,"endTime":1357.58,"body":"are the questions you ask,"},{"startTime":1357.58,"endTime":1361.36,"body":"and how good you ask those questions or how well,"},{"startTime":1361.36,"endTime":1363.92,"body":"and to whom you ask them."},{"startTime":1363.92,"endTime":1366.72,"body":"That is the mechanism by which you will be able to obtain"},{"startTime":1366.72,"endTime":1369.64,"body":"and gather information, focusing on the behaviors."},{"startTime":1369.64,"endTime":1372.76,"body":"Questions like, oh, so you just had that presentation"},{"startTime":1372.76,"endTime":1374.4,"body":"that you were preparing for."},{"startTime":1374.4,"endTime":1377.16,"body":"What are two things you feel you did really well?"},{"startTime":1377.16,"endTime":1379.76,"body":"All right, great."},{"startTime":1379.76,"endTime":1382.16,"body":"What are a couple of things you noticed about yourself"},{"startTime":1382.16,"endTime":1384.0,"body":"that you could improve on next time?"},{"startTime":1384.0,"endTime":1389.4,"body":"Two examples of very effective questioning that are not,"},{"startTime":1389.4,"endTime":1390.44,"body":"well, did it go well?"},{"startTime":1390.44,"endTime":1393.64,"body":"It's like, okay, that's a start."},{"startTime":1393.64,"endTime":1395.18,"body":"It's not a bad question,"},{"startTime":1395.18,"endTime":1397.4,"body":"but it doesn't allow them to elaborate"},{"startTime":1397.4,"endTime":1400.52,"body":"and really focus on specific behaviors"},{"startTime":1400.52,"endTime":1402.56,"body":"that they may need to change to improve"},{"startTime":1402.56,"endTime":1405.2,"body":"or to replicate if it went well."},{"startTime":1405.2,"endTime":1409.68,"body":"- Yeah, and building on that,"},{"startTime":1409.68,"endTime":1413.06,"body":"I often find the what and the how questions"},{"startTime":1413.06,"endTime":1414.6,"body":"are the most effective."},{"startTime":1414.6,"endTime":1417.6,"body":"So you sit back and say, yes, what did you learn?"},{"startTime":1417.6,"endTime":1422.0,"body":"How will you continue to do this in the future?"},{"startTime":1422.0,"endTime":1425.82,"body":"Or how will you change this up in the future?"},{"startTime":1425.82,"endTime":1428.34,"body":"These kinds of questions are powerful."},{"startTime":1428.34,"endTime":1431.38,"body":"And then I will go against a little bit"},{"startTime":1431.38,"endTime":1432.28,"body":"of what you said, Peter,"},{"startTime":1432.28,"endTime":1436.7,"body":"that the 360 or the disc might not be needed"},{"startTime":1436.7,"endTime":1438.16,"body":"to talk about all the time."},{"startTime":1438.16,"endTime":1441.74,"body":"However, if somebody did have something like that,"},{"startTime":1441.74,"endTime":1444.1,"body":"maybe they've done a strength finder before,"},{"startTime":1444.1,"endTime":1445.58,"body":"any of those things,"},{"startTime":1445.58,"endTime":1449.8,"body":"and the boss and the individual have that,"},{"startTime":1449.8,"endTime":1454.46,"body":"they most certainly can look into and use some of that"},{"startTime":1454.46,"endTime":1457.94,"body":"to be able to help inform, prevent,"},{"startTime":1457.94,"endTime":1459.82,"body":"or encourage certain behaviors,"},{"startTime":1459.82,"endTime":1461.1,"body":"understanding tendencies,"},{"startTime":1461.1,"endTime":1463.78,"body":"especially as people show up during stress."},{"startTime":1463.78,"endTime":1465.74,"body":"So those can be helpful."},{"startTime":1465.74,"endTime":1467.82,"body":"And maybe what you're getting at,"},{"startTime":1467.82,"endTime":1470.18,"body":"what I'm really hearing from you, Peter,"},{"startTime":1470.18,"endTime":1472.5,"body":"is you don't need that every time."},{"startTime":1472.5,"endTime":1473.32,"body":"- Correct."},{"startTime":1473.32,"endTime":1474.58,"body":"- You can leverage that,"},{"startTime":1474.58,"endTime":1476.1,"body":"but you probably aren't gonna have it every time."},{"startTime":1476.1,"endTime":1478.38,"body":"So you wanna first and foremost rely upon"},{"startTime":1478.38,"endTime":1480.56,"body":"great, great questioning"},{"startTime":1480.56,"endTime":1482.92,"body":"to be able to help provide that assessment."},{"startTime":1482.92,"endTime":1484.52,"body":"- Yeah, no good clarification,"},{"startTime":1484.52,"endTime":1486.6,"body":"because what I was meaning there is"},{"startTime":1486.6,"endTime":1490.84,"body":"formal assessments are a tool to be leveraged"},{"startTime":1490.84,"endTime":1493.24,"body":"when they're available, when it's helpful,"},{"startTime":1493.24,"endTime":1495.0,"body":"but sometimes you don't always have that."},{"startTime":1495.0,"endTime":1499.08,"body":"And so the other tools in that assessment bucket,"},{"startTime":1499.08,"endTime":1500.36,"body":"we can use."},{"startTime":1500.36,"endTime":1501.36,"body":"So yeah, really good point."},{"startTime":1501.36,"endTime":1502.2,"body":"I'm a fan."},{"startTime":1502.2,"endTime":1504.16,"body":"I mean, we can talk all day about assessments."},{"startTime":1504.16,"endTime":1505.52,"body":"I'm an assessment junkie."},{"startTime":1505.52,"endTime":1506.58,"body":"(laughing)"},{"startTime":1506.6,"endTime":1507.84,"body":"- Stats head here."},{"startTime":1507.84,"endTime":1509.04,"body":"We can dive deep in them."},{"startTime":1509.04,"endTime":1510.32,"body":"They're really helpful."},{"startTime":1510.32,"endTime":1513.72,"body":"But sometimes we get too focused on those formal ones"},{"startTime":1513.72,"endTime":1515.64,"body":"that we forget the power"},{"startTime":1515.64,"endTime":1517.98,"body":"of some really good, powerful questions."},{"startTime":1517.98,"endTime":1520.62,"body":"- Yeah."},{"startTime":1520.62,"endTime":1521.46,"body":"Yep."},{"startTime":1521.46,"endTime":1523.14,"body":"And then the third one."},{"startTime":1523.14,"endTime":1526.56,"body":"So first, objective, second, assessment,"},{"startTime":1526.56,"endTime":1530.76,"body":"and the third is all about feedback itself."},{"startTime":1530.76,"endTime":1534.92,"body":"Feedback to be able to then inform us,"},{"startTime":1534.92,"endTime":1538.76,"body":"inform me as the person providing the coaching,"},{"startTime":1538.76,"endTime":1541.84,"body":"inform the person who's receiving the coaching"},{"startTime":1541.84,"endTime":1543.94,"body":"and in the coaching process."},{"startTime":1543.94,"endTime":1544.96,"body":"What's the feedback?"},{"startTime":1544.96,"endTime":1546.68,"body":"And I want to be very clear."},{"startTime":1546.68,"endTime":1549.56,"body":"Too often we think of the feedback situation"},{"startTime":1549.56,"endTime":1551.36,"body":"and it's like, oh, it's negative."},{"startTime":1551.36,"endTime":1555.4,"body":"We want to go and tell the person how they screwed up."},{"startTime":1555.4,"endTime":1557.8,"body":"Okay, that might be the case."},{"startTime":1557.8,"endTime":1562.8,"body":"However, let's be clear that we can talk good, bad, ugly,"},{"startTime":1562.8,"endTime":1564.8,"body":"anything in between."},{"startTime":1564.8,"endTime":1566.6,"body":"You want to be able to be as prompt"},{"startTime":1566.6,"endTime":1570.32,"body":"about giving great feedback when things go well."},{"startTime":1570.32,"endTime":1573.28,"body":"Catching people doing things well."},{"startTime":1573.28,"endTime":1576.42,"body":"In fact, that's often how people receive feedback the best"},{"startTime":1576.42,"endTime":1579.14,"body":"is when you're able to catch them"},{"startTime":1579.14,"endTime":1581.0,"body":"and give feedback around things"},{"startTime":1581.0,"endTime":1584.86,"body":"that are doing really well in the process as well."},{"startTime":1584.86,"endTime":1586.96,"body":"So the feedback component,"},{"startTime":1586.96,"endTime":1589.2,"body":"the other thing I'll mention around this"},{"startTime":1589.2,"endTime":1593.08,"body":"is to keep it behavior focused."},{"startTime":1593.08,"endTime":1595.78,"body":"Resist, again, resisting the temptation"},{"startTime":1595.78,"endTime":1598.12,"body":"of diving into your own interpretation"},{"startTime":1598.12,"endTime":1601.36,"body":"or building it around your own emotional reaction."},{"startTime":1601.36,"endTime":1605.28,"body":"Make sure you're checking yourself"},{"startTime":1605.28,"endTime":1607.4,"body":"as you're then having conversations"},{"startTime":1607.4,"endTime":1611.48,"body":"to make sure your feedback is coming from a place"},{"startTime":1611.48,"endTime":1613.28,"body":"to help the other person,"},{"startTime":1613.28,"endTime":1616.36,"body":"not just to help you feel vindicated"},{"startTime":1616.36,"endTime":1619.76,"body":"or validated about your own emotional situation."},{"startTime":1619.76,"endTime":1621.32,"body":"You may need a vent somewhere else"},{"startTime":1621.32,"endTime":1623.68,"body":"so that you are ready to have"},{"startTime":1623.68,"endTime":1628.68,"body":"an informed behavior focused feedback conversation"},{"startTime":1628.68,"endTime":1630.32,"body":"with the other person"},{"startTime":1630.32,"endTime":1633.32,"body":"because you want the other person to be able to accept it,"},{"startTime":1633.32,"endTime":1636.08,"body":"understand it, and then do something"},{"startTime":1636.08,"endTime":1637.92,"body":"with the feedback as well."},{"startTime":1637.92,"endTime":1639.96,"body":"- Yeah, all such good points,"},{"startTime":1639.96,"endTime":1641.48,"body":"especially helping to balance"},{"startTime":1641.48,"endTime":1644.32,"body":"both the positive and negative feedback."},{"startTime":1644.32,"endTime":1648.08,"body":"And I want to add on to the thought of feedback"},{"startTime":1648.08,"endTime":1650.36,"body":"that it's also not just focusing on things"},{"startTime":1650.36,"endTime":1652.16,"body":"that happened in the past"},{"startTime":1652.16,"endTime":1654.8,"body":"that were outside of this conversation,"},{"startTime":1654.8,"endTime":1658.4,"body":"but also sharing feedback on observations you have."},{"startTime":1658.4,"endTime":1661.64,"body":"You might be talking about a topic"},{"startTime":1661.64,"endTime":1663.92,"body":"and their demeanor's changed."},{"startTime":1663.92,"endTime":1666.24,"body":"Maybe their eyes have lit up."},{"startTime":1666.24,"endTime":1670.56,"body":"Maybe their posture's down a little bit or something."},{"startTime":1670.56,"endTime":1671.56,"body":"It's sharing that,"},{"startTime":1671.56,"endTime":1674.64,"body":"hey, I just noticed as we were talking about this,"},{"startTime":1674.64,"endTime":1677.36,"body":"your demeanor's changed."},{"startTime":1677.36,"endTime":1679.36,"body":"Fill me in a little bit about your,"},{"startTime":1679.36,"endTime":1681.92,"body":"what are the thoughts you're having as you're doing that?"},{"startTime":1681.92,"endTime":1685.14,"body":"So those are also some of the very helpful feedback"},{"startTime":1685.14,"endTime":1686.92,"body":"you can have in the moment"},{"startTime":1686.92,"endTime":1689.72,"body":"where those observation cues"},{"startTime":1689.72,"endTime":1691.68,"body":"you're able to really build off of."},{"startTime":1691.68,"endTime":1695.42,"body":"- You're bringing up a good point,"},{"startTime":1695.42,"endTime":1696.88,"body":"especially in terms of the coach"},{"startTime":1696.88,"endTime":1700.44,"body":"needing to be present in the moment."},{"startTime":1700.44,"endTime":1702.44,"body":"And so if the coach is thinking"},{"startTime":1702.44,"endTime":1705.68,"body":"and creating their own story in their mind the whole time,"},{"startTime":1705.68,"endTime":1709.52,"body":"or it's already a preconceived judgment of some sort,"},{"startTime":1709.52,"endTime":1713.36,"body":"you're not actively listening to be able,"},{"startTime":1713.36,"endTime":1714.76,"body":"during the assessment phase"},{"startTime":1714.76,"endTime":1717.62,"body":"or even around the feedback itself."},{"startTime":1717.62,"endTime":1719.44,"body":"Making sure you are present."},{"startTime":1719.44,"endTime":1723.12,"body":"You may have your own hypotheses about what happened."},{"startTime":1723.12,"endTime":1724.8,"body":"Suspend those."},{"startTime":1724.8,"endTime":1727.32,"body":"Don't let them take root yet."},{"startTime":1727.32,"endTime":1730.34,"body":"Suspend it until you get all of the information"},{"startTime":1730.34,"endTime":1732.72,"body":"or you have enough information."},{"startTime":1732.72,"endTime":1737.72,"body":"And I often will care less about what happened in the past."},{"startTime":1737.72,"endTime":1740.12,"body":"And I care more about what can we do"},{"startTime":1740.12,"endTime":1743.8,"body":"to make sure things can go better in the future."},{"startTime":1743.8,"endTime":1746.2,"body":"Let's talk about in the future"},{"startTime":1746.2,"endTime":1749.08,"body":"a little bit more than the past."},{"startTime":1749.08,"endTime":1751.2,"body":"Because the future is unwritten"},{"startTime":1751.2,"endTime":1753.9,"body":"and that person can have more choice,"},{"startTime":1753.9,"endTime":1757.2,"body":"more opportunity and greater opportunity then"},{"startTime":1757.2,"endTime":1759.48,"body":"to showcase what they can do."},{"startTime":1759.48,"endTime":1763.96,"body":"So let's talk about what we can do in the future as well,"},{"startTime":1763.96,"endTime":1768.52,"body":"which really kind of gives way into the fourth step here."},{"startTime":1768.52,"endTime":1771.28,"body":"And the fourth step in great coaching"},{"startTime":1771.28,"endTime":1774.32,"body":"is all about setting goals."},{"startTime":1774.32,"endTime":1777.76,"body":"Clear goals, clear next steps,"},{"startTime":1777.76,"endTime":1780.52,"body":"clear what am I gonna do now?"},{"startTime":1780.52,"endTime":1785.48,"body":"And this is where we heartily recommend"},{"startTime":1785.48,"endTime":1789.72,"body":"making sure it's not 15 things or even 10 things."},{"startTime":1789.72,"endTime":1793.96,"body":"What's the one or two things that you can do"},{"startTime":1793.96,"endTime":1796.92,"body":"to then focus on what's the next action?"},{"startTime":1796.92,"endTime":1798.2,"body":"What's the next goal?"},{"startTime":1798.2,"endTime":1802.76,"body":"Making it clear, concrete, measurable, realistic."},{"startTime":1802.76,"endTime":1805.24,"body":"All of these things are critical"},{"startTime":1805.24,"endTime":1807.32,"body":"to then turn all of this feedback"},{"startTime":1807.32,"endTime":1811.08,"body":"and assessment and objectives into action."},{"startTime":1811.08,"endTime":1815.48,"body":"- Yeah, and when you focus on the action part,"},{"startTime":1815.48,"endTime":1818.56,"body":"that is really what helps prevent these conversations"},{"startTime":1818.56,"endTime":1822.48,"body":"from just being gripe sessions or ripping something"},{"startTime":1822.48,"endTime":1824.64,"body":"or whatever it's, and you're focused on,"},{"startTime":1824.64,"endTime":1827.92,"body":"well, what am I going to do about it?"},{"startTime":1827.92,"endTime":1829.76,"body":"We've identified a situation,"},{"startTime":1829.76,"endTime":1831.84,"body":"we've been talking through some of the issues,"},{"startTime":1831.84,"endTime":1834.98,"body":"we've broken down this problem."},{"startTime":1834.98,"endTime":1838.72,"body":"Okay, well, what are we gonna do"},{"startTime":1838.72,"endTime":1840.12,"body":"from these lessons learned?"},{"startTime":1840.12,"endTime":1841.76,"body":"What are the actions we're gonna take?"},{"startTime":1841.76,"endTime":1843.12,"body":"And to your point, it's not,"},{"startTime":1843.12,"endTime":1846.0,"body":"I'm gonna do these 15 things over the next month."},{"startTime":1846.0,"endTime":1849.76,"body":"What are the one or two things that you can focus on now"},{"startTime":1849.76,"endTime":1851.4,"body":"to make an impact, to make a difference"},{"startTime":1851.4,"endTime":1853.08,"body":"so that you can develop,"},{"startTime":1853.08,"endTime":1855.12,"body":"if we're talking about a development perspective,"},{"startTime":1855.12,"endTime":1856.84,"body":"that will prepare you for your next role"},{"startTime":1856.84,"endTime":1858.68,"body":"if it's more of a career focused,"},{"startTime":1858.68,"endTime":1862.98,"body":"or to do better if it's a performance-based conversation."},{"startTime":1862.98,"endTime":1869.76,"body":"- Yep, and write 'em down, be clear about what they are."},{"startTime":1869.76,"endTime":1872.28,"body":"And sometimes maybe you need to take a break,"},{"startTime":1872.28,"endTime":1874.24,"body":"and then that's an assignment"},{"startTime":1874.24,"endTime":1876.04,"body":"for the person to come back and say,"},{"startTime":1876.04,"endTime":1878.2,"body":"\"Yep, here are the one or two or three actions\""},{"startTime":1878.2,"endTime":1881.62,"body":"\"that I will do, yep, this makes sense.\""},{"startTime":1881.62,"endTime":1885.76,"body":"Whatever you need to do so you can have mutual agreement."},{"startTime":1885.76,"endTime":1890.72,"body":"Now, sometimes as the coach, because if you're the boss,"},{"startTime":1890.72,"endTime":1894.04,"body":"you may need to say, \"This is what needs to happen.\""},{"startTime":1894.04,"endTime":1896.34,"body":"Okay, let's be crystal clear,"},{"startTime":1896.34,"endTime":1899.36,"body":"make sure and check for understanding,"},{"startTime":1899.36,"endTime":1902.6,"body":"and then make sure that they have the skills and support"},{"startTime":1902.6,"endTime":1906.8,"body":"to be able to execute clarity in a clear way,"},{"startTime":1906.8,"endTime":1909.8,"body":"those goals."},{"startTime":1909.8,"endTime":1913.32,"body":"And of course, that also leads into the fifth step."},{"startTime":1913.32,"endTime":1914.16,"body":"- The fifth step, but before--"},{"startTime":1914.16,"endTime":1915.76,"body":"- Which is the support."},{"startTime":1915.76,"endTime":1916.6,"body":"- Yeah. - Oh, please, yeah,"},{"startTime":1916.6,"endTime":1917.42,"body":"dive on in. - Before we dive"},{"startTime":1917.42,"endTime":1919.2,"body":"into the support, 'cause it's just,"},{"startTime":1919.2,"endTime":1922.76,"body":"what you were saying about writing things down,"},{"startTime":1922.76,"endTime":1926.5,"body":"it gets to help us understand again about our human nature."},{"startTime":1926.5,"endTime":1929.98,"body":"And one of those cheesy little sayings that I love,"},{"startTime":1929.98,"endTime":1933.88,"body":"\"A goal that is not written is merely a wish.\""},{"startTime":1933.88,"endTime":1935.96,"body":"And I think it's very true."},{"startTime":1935.96,"endTime":1937.72,"body":"Now, here we're in a situation"},{"startTime":1937.72,"endTime":1940.6,"body":"and we're having a conversation in the hall, okay?"},{"startTime":1940.6,"endTime":1942.68,"body":"And we've just been processing through this,"},{"startTime":1942.68,"endTime":1945.4,"body":"an event and we've identified a next step."},{"startTime":1945.4,"endTime":1947.52,"body":"We might not have a pen or paper,"},{"startTime":1947.52,"endTime":1950.12,"body":"we might not have time to type in an email or a note"},{"startTime":1950.12,"endTime":1951.64,"body":"or reminder to ourself,"},{"startTime":1951.64,"endTime":1954.7,"body":"but just saying something verbally,"},{"startTime":1954.7,"endTime":1956.4,"body":"it's going to get forgotten."},{"startTime":1956.4,"endTime":1958.78,"body":"We have all these competing thoughts in our brain."},{"startTime":1958.78,"endTime":1961.88,"body":"So it's identifying maybe just that next step,"},{"startTime":1961.88,"endTime":1964.92,"body":"somebody says, \"Who's going to email what's happening\""},{"startTime":1964.92,"endTime":1967.08,"body":"\"to each other so we remember?\""},{"startTime":1967.08,"endTime":1970.86,"body":"Or we're getting it in some written format"},{"startTime":1970.86,"endTime":1972.76,"body":"helps ensure that it's not forgotten."},{"startTime":1972.76,"endTime":1977.28,"body":"So I'm just really putting a double-click emphasis"},{"startTime":1977.28,"endTime":1979.94,"body":"on that factor 'cause, oh, that's key."},{"startTime":1979.94,"endTime":1984.9,"body":"- Yeah, yeah, write it down, absolutely."},{"startTime":1984.9,"endTime":1988.32,"body":"And that then enables this next step,"},{"startTime":1988.32,"endTime":1993.0,"body":"which is all about support, that fifth step, support."},{"startTime":1993.0,"endTime":1996.88,"body":"And there's often two different kinds of support."},{"startTime":1996.88,"endTime":2000.98,"body":"One is the one-on-one personal level of support."},{"startTime":2000.98,"endTime":2005.98,"body":"I care, I recognize, I want to applaud, I want to follow up,"},{"startTime":2005.98,"endTime":2009.52,"body":"I want to catch you doing things right and acknowledge it."},{"startTime":2009.52,"endTime":2011.08,"body":"I also want to be able to be there"},{"startTime":2011.08,"endTime":2014.16,"body":"to help course correct, reshape."},{"startTime":2014.16,"endTime":2018.42,"body":"And then the second type of support"},{"startTime":2018.42,"endTime":2022.22,"body":"is the organizational support, the cultural support,"},{"startTime":2022.22,"endTime":2025.68,"body":"the systems around, and to be able to take a look"},{"startTime":2025.68,"endTime":2029.32,"body":"to see what kind of system structure is out there"},{"startTime":2029.32,"endTime":2031.56,"body":"that's going to help or hinder you"},{"startTime":2031.56,"endTime":2033.76,"body":"from accomplishing this goal."},{"startTime":2033.76,"endTime":2034.6,"body":"Let's talk about it."},{"startTime":2034.6,"endTime":2036.64,"body":"What are the things you can then influence"},{"startTime":2036.64,"endTime":2040.9,"body":"or shake up or shape up in different ways?"},{"startTime":2040.9,"endTime":2043.24,"body":"So you got the personal support"},{"startTime":2043.24,"endTime":2045.68,"body":"and you have the organizational support."},{"startTime":2045.68,"endTime":2049.04,"body":"Some combination or one or the, something,"},{"startTime":2049.04,"endTime":2051.64,"body":"so that there could be effective follow-up."},{"startTime":2051.64,"endTime":2056.12,"body":"And I'll also say, asking the person you're coaching"},{"startTime":2056.12,"endTime":2058.2,"body":"to then follow up with you."},{"startTime":2058.2,"endTime":2063.2,"body":"They own the goal, they own, in some ways, the follow-up."},{"startTime":2063.2,"endTime":2067.0,"body":"Or in other words, it's not just you doing the follow-up."},{"startTime":2067.0,"endTime":2070.84,"body":"It is a shared activity where they know,"},{"startTime":2070.84,"endTime":2073.92,"body":"okay, so for example, next Tuesday at three o'clock,"},{"startTime":2073.92,"endTime":2075.6,"body":"they're going to be following up with you."},{"startTime":2075.6,"endTime":2077.5,"body":"Or at the end of the day tomorrow,"},{"startTime":2077.5,"endTime":2078.98,"body":"they will be following up."},{"startTime":2078.98,"endTime":2083.14,"body":"What is that follow-up and support mechanism"},{"startTime":2083.14,"endTime":2087.2,"body":"so it's not just something that was a pleasant conversation"},{"startTime":2087.2,"endTime":2088.76,"body":"and then we forget about it?"},{"startTime":2088.76,"endTime":2090.08,"body":"- Yeah."},{"startTime":2090.08,"endTime":2091.52,"body":"Yeah, you outlined that really well."},{"startTime":2091.52,"endTime":2093.7,"body":"It's really looking at, as a coach,"},{"startTime":2093.7,"endTime":2096.06,"body":"as the person having this conversation,"},{"startTime":2096.06,"endTime":2098.24,"body":"what can I do to help facilitate"},{"startTime":2098.24,"endTime":2100.92,"body":"you being successful at your goal"},{"startTime":2100.92,"endTime":2103.3,"body":"and thinking through that?"},{"startTime":2103.3,"endTime":2107.32,"body":"And then also, what can I do to help you remember this goal?"},{"startTime":2107.32,"endTime":2108.42,"body":"And that's where those follow-ups."},{"startTime":2108.42,"endTime":2110.52,"body":"So you really highlighted that well"},{"startTime":2110.52,"endTime":2111.96,"body":"so that it doesn't get forgotten."},{"startTime":2111.96,"endTime":2115.4,"body":"We want these goals to happen."},{"startTime":2115.4,"endTime":2117.92,"body":"And if they're struggling with it,"},{"startTime":2117.92,"endTime":2120.76,"body":"that they're coming to you and sharing that."},{"startTime":2120.76,"endTime":2123.08,"body":"And you've created this atmosphere"},{"startTime":2123.08,"endTime":2125.4,"body":"as you have the conversations in which,"},{"startTime":2125.4,"endTime":2127.52,"body":"okay, the goal didn't go as well"},{"startTime":2127.52,"endTime":2129.04,"body":"as you thought it might."},{"startTime":2129.04,"endTime":2132.16,"body":"Maybe it was harder than you thought it might be."},{"startTime":2132.16,"endTime":2134.2,"body":"Great, that's a part of being human."},{"startTime":2134.2,"endTime":2135.6,"body":"Let's dissect this further."},{"startTime":2135.6,"endTime":2137.12,"body":"Let's continue the conversation."},{"startTime":2137.12,"endTime":2140.78,"body":"What do we need to do to readjust, to recalibrate,"},{"startTime":2140.78,"endTime":2143.56,"body":"to alter or adjust what that goal is"},{"startTime":2143.56,"endTime":2145.44,"body":"so that progress can be made?"},{"startTime":2145.44,"endTime":2148.68,"body":"- Yep, yep."},{"startTime":2148.68,"endTime":2152.76,"body":"Okay, so Lightning Round as we're wrapping up here, Peter."},{"startTime":2152.76,"endTime":2153.84,"body":"Are you ready? - Yes."},{"startTime":2153.84,"endTime":2156.42,"body":"(upbeat music)"},{"startTime":2157.02,"endTime":2159.22,"body":"(upbeat music)"},{"startTime":2159.22,"endTime":2163.32,"body":"- What is the one thing that a coach should not do?"},{"startTime":2163.32,"endTime":2168.34,"body":"What's one thing a coach should not do"},{"startTime":2168.34,"endTime":2170.7,"body":"as they're coaching somebody else?"},{"startTime":2170.7,"endTime":2174.16,"body":"- The most important thing for a coach to not do"},{"startTime":2174.16,"endTime":2177.7,"body":"as they're coaching someone else is shift into lecture mode."},{"startTime":2177.7,"endTime":2183.38,"body":"Do not just tell the stories of what life was like for you"},{"startTime":2183.38,"endTime":2185.98,"body":"or how you know exactly how they feel."},{"startTime":2185.98,"endTime":2187.46,"body":"Because I've been there."},{"startTime":2187.46,"endTime":2190.78,"body":"Or that you assume what the problem is"},{"startTime":2190.78,"endTime":2192.56,"body":"before you've really clarified it."},{"startTime":2192.56,"endTime":2198.74,"body":"Be careful to just stop that talking, stop the lecture,"},{"startTime":2198.74,"endTime":2200.82,"body":"and focus on the questions."},{"startTime":2200.82,"endTime":2205.82,"body":"Focus on really being curious to understand what's going on."},{"startTime":2205.82,"endTime":2209.28,"body":"That's the one thing."},{"startTime":2209.28,"endTime":2212.7,"body":"- Fantastic, fantastic. - All right, Daniel."},{"startTime":2212.7,"endTime":2214.74,"body":"Lightning Round for you."},{"startTime":2214.74,"endTime":2217.9,"body":"What is the one thing to do to help ensure"},{"startTime":2217.9,"endTime":2220.66,"body":"that goals are accomplishable?"},{"startTime":2220.66,"endTime":2224.26,"body":"And I think that's a true word, accomplishable."},{"startTime":2224.26,"endTime":2226.54,"body":"That's a good word. - Accomplishable, yes."},{"startTime":2226.54,"endTime":2230.54,"body":"So to make good effective goals,"},{"startTime":2230.54,"endTime":2234.02,"body":"you wanna make sure that it aligns"},{"startTime":2234.02,"endTime":2237.74,"body":"with the overall objective of the team"},{"startTime":2237.74,"endTime":2241.42,"body":"and with what the person cares about."},{"startTime":2241.42,"endTime":2243.98,"body":"To be able to then find the intersection"},{"startTime":2243.98,"endTime":2245.98,"body":"of those two things."},{"startTime":2245.98,"endTime":2249.46,"body":"Because if the person, if their heart is not in it,"},{"startTime":2249.46,"endTime":2252.94,"body":"in other words, if one of their strengths"},{"startTime":2252.94,"endTime":2255.5,"body":"is not being able to be showcased,"},{"startTime":2255.5,"endTime":2258.34,"body":"if they can't make a difference each day,"},{"startTime":2258.34,"endTime":2262.18,"body":"and it's not aligned with something that is desired"},{"startTime":2262.18,"endTime":2264.82,"body":"from an organizational or team perspective,"},{"startTime":2264.82,"endTime":2269.74,"body":"that mix up, that interchange is critical"},{"startTime":2269.74,"endTime":2273.18,"body":"to be able to then optimize the likelihood"},{"startTime":2273.18,"endTime":2275.26,"body":"of that goal to be able to achieve."},{"startTime":2275.26,"endTime":2277.18,"body":"Yes, you wanna have effective follow-ups."},{"startTime":2277.18,"endTime":2278.9,"body":"Yes, you wanna be able to measure it."},{"startTime":2278.9,"endTime":2280.34,"body":"Yes, all of that."},{"startTime":2280.34,"endTime":2285.1,"body":"And yet at the same time, to be able to make sure they care."},{"startTime":2285.1,"endTime":2289.02,"body":"Because I'll take somebody who cares any day"},{"startTime":2289.02,"endTime":2290.9,"body":"as a place to start."},{"startTime":2290.9,"endTime":2293.38,"body":"And when they care about something, to accomplish it,"},{"startTime":2293.38,"endTime":2296.3,"body":"and it aligns with the organization,"},{"startTime":2296.3,"endTime":2299.22,"body":"that is a beautiful combination to start with."},{"startTime":2299.22,"endTime":2301.98,"body":"And then you can keep refining from there."},{"startTime":2301.98,"endTime":2304.18,"body":"- Oh, really well put, really well put."},{"startTime":2304.18,"endTime":2307.42,"body":"So to just review the five steps of great coaching,"},{"startTime":2307.42,"endTime":2311.62,"body":"clarify the objective, make sure you assess the situation,"},{"startTime":2311.62,"endTime":2313.26,"body":"ask those good questions and things"},{"startTime":2313.26,"endTime":2315.58,"body":"to understand what's going on,"},{"startTime":2315.58,"endTime":2318.9,"body":"to give feedback appropriately and clearly,"},{"startTime":2318.9,"endTime":2321.06,"body":"to help clarify good goals,"},{"startTime":2321.06,"endTime":2323.9,"body":"and provide the support necessary."},{"startTime":2323.9,"endTime":2325.02,"body":"Those are the five steps."},{"startTime":2325.02,"endTime":2329.66,"body":"So in our quest to help coach you as listeners"},{"startTime":2329.66,"endTime":2332.5,"body":"to be better leaders, I want you to think to yourself,"},{"startTime":2332.5,"endTime":2335.82,"body":"you've now been listening to these steps on coaching,"},{"startTime":2335.82,"endTime":2338.9,"body":"what is the one thing you are going to do now"},{"startTime":2338.9,"endTime":2341.46,"body":"to be a more effective coach?"},{"startTime":2341.46,"endTime":2346.78,"body":"And in the spirit of what we were just talking about,"},{"startTime":2346.78,"endTime":2349.78,"body":"write it down as soon as you're not driving or distracted"},{"startTime":2349.78,"endTime":2351.58,"body":"and all those other things."},{"startTime":2352.62,"endTime":2353.7,"body":"One thing you're going to do"},{"startTime":2353.7,"endTime":2354.78,"body":"to be a better coach."},{"startTime":2354.78,"endTime":2359.98,"body":"- Fantastic, that's a great challenge."},{"startTime":2359.98,"endTime":2363.1,"body":"Okay, folks, Peter, always a pleasure."},{"startTime":2363.1,"endTime":2365.7,"body":"And all listeners, thanks for joining us today"},{"startTime":2365.7,"endTime":2369.38,"body":"on another fantastic episode of Leadership Growth Podcast."},{"startTime":2369.38,"endTime":2374.38,"body":"Please subscribe, like, and visit us again"},{"startTime":2374.38,"endTime":2377.06,"body":"as we all will help continue to build and strengthen"},{"startTime":2377.06,"endTime":2379.46,"body":"our ability to be great leaders in the future."},{"startTime":2379.46,"endTime":2380.74,"body":"Take care, everyone."},{"startTime":2380.74,"endTime":2383.18,"body":"If you liked this episode, please share it with a friend"},{"startTime":2383.18,"endTime":2386.14,"body":"or colleague, or better yet, leave a review"},{"startTime":2386.14,"endTime":2388.7,"body":"to help other listeners find our show."},{"startTime":2388.7,"endTime":2392.7,"body":"And remember to subscribe so you never miss an episode."},{"startTime":2392.7,"endTime":2394.62,"body":"For more great content or to learn about"},{"startTime":2394.62,"endTime":2396.86,"body":"how Stewart Leadership can help you grow your ability"},{"startTime":2396.86,"endTime":2400.7,"body":"to lead effectively, please visit struleadership.com."}]}