{"version":"1.0.0","segments":[{"startTime":0.0,"endTime":3.8,"body":"Coming up on the Leadership Growth Podcast."},{"startTime":3.8,"endTime":6.28,"body":"What I find on a regular basis"},{"startTime":6.28,"endTime":8.06,"body":"as we're getting things done"},{"startTime":8.06,"endTime":12.96,"body":"is the ability to be able to ask deep questions."},{"startTime":12.96,"endTime":15.96,"body":"And when I say deep, I'm not talking about,"},{"startTime":15.96,"endTime":19.56,"body":"let's dive into your philosophy or religious context."},{"startTime":19.56,"endTime":20.4,"body":"No."},{"startTime":20.4,"endTime":21.6,"body":"What is the meaning of your life?"},{"startTime":21.6,"endTime":23.32,"body":"(laughing)"},{"startTime":23.32,"endTime":24.16,"body":"Yeah, yeah."},{"startTime":24.16,"endTime":25.52,"body":"We're not talking about that."},{"startTime":25.52,"endTime":29.32,"body":"We're talking about a little deeper than the surface"},{"startTime":29.32,"endTime":33.76,"body":"to understand what led you to make that decision."},{"startTime":33.76,"endTime":36.5,"body":"What was impactful about this?"},{"startTime":36.5,"endTime":39.16,"body":"What did you learn from the experience?"},{"startTime":39.16,"endTime":41.86,"body":"What would you not do again?"},{"startTime":41.86,"endTime":43.66,"body":"What is a critical element"},{"startTime":43.66,"endTime":46.4,"body":"that you're paying attention to right now?"},{"startTime":46.4,"endTime":49.52,"body":"And what are three ways that you're managing this?"},{"startTime":49.52,"endTime":52.24,"body":"What is something that you're needing to avoid"},{"startTime":52.24,"endTime":54.68,"body":"or a risk that's a concern?"},{"startTime":54.68,"endTime":57.76,"body":"How have you reached that conclusion?"},{"startTime":57.76,"endTime":60.6,"body":"These are all deep questions"},{"startTime":60.6,"endTime":63.92,"body":"that suggest that you are invested."},{"startTime":63.92,"endTime":67.2,"body":"And now it also comes with a sense of responsibility"},{"startTime":67.2,"endTime":69.12,"body":"that you need to pay attention"},{"startTime":69.12,"endTime":72.88,"body":"to what the other person says in response."},{"startTime":72.88,"endTime":76.8,"body":"That you need to be present, you need to be focused."},{"startTime":76.8,"endTime":79.4,"body":"And when you hear them,"},{"startTime":79.4,"endTime":82.04,"body":"you need to repeat back something"},{"startTime":82.04,"endTime":84.12,"body":"to acknowledge that you heard it,"},{"startTime":84.12,"endTime":87.1,"body":"acknowledge that you are then doing something,"},{"startTime":87.1,"endTime":89.44,"body":"that you're processing, that you're considering it,"},{"startTime":89.44,"endTime":92.08,"body":"that it's a valuable piece of information."},{"startTime":92.08,"endTime":96.48,"body":"That exchange, asking of a deep question,"},{"startTime":96.48,"endTime":99.08,"body":"being able to be present and attentive"},{"startTime":99.08,"endTime":102.48,"body":"and making sure that you are hearing the other person."},{"startTime":102.48,"endTime":107.04,"body":"If you're able to do that in a consistent way,"},{"startTime":107.04,"endTime":109.36,"body":"that is the foundation"},{"startTime":109.36,"endTime":114.12,"body":"for fantastic future strong relationships."},{"startTime":114.12,"endTime":117.14,"body":"At any level, especially in the professional,"},{"startTime":117.14,"endTime":119.04,"body":"but as well in the personal."},{"startTime":119.0,"endTime":127.0,"body":"(upbeat music)"},{"startTime":127.0,"endTime":130.0,"body":"Hey everyone, welcome to another episode"},{"startTime":130.12,"endTime":132.92,"body":"of the Leadership Growth Podcast."},{"startTime":132.92,"endTime":134.42,"body":"I'm your host, Daniel Stewart,"},{"startTime":134.42,"endTime":136.86,"body":"joined with my great brother, Peter Stewart."},{"startTime":136.86,"endTime":139.94,"body":"And we're here to talk about all things"},{"startTime":139.94,"endTime":142.44,"body":"leadership development to help grow and develop"},{"startTime":142.44,"endTime":147.02,"body":"your leadership ability with fantastic tools and ideas."},{"startTime":147.02,"endTime":150.62,"body":"Today's conversation, all about how to build great,"},{"startTime":150.62,"endTime":153.54,"body":"lasting, sustainable relationships."},{"startTime":153.54,"endTime":157.26,"body":"They are so key and we're going to dive into all of those."},{"startTime":157.26,"endTime":161.32,"body":"So with a first segment here, Peter,"},{"startTime":161.32,"endTime":162.76,"body":"Insight of the Week."},{"startTime":162.76,"endTime":165.34,"body":"(upbeat music)"},{"startTime":165.34,"endTime":168.58,"body":"I just learned something really cool."},{"startTime":168.58,"endTime":169.54,"body":"- Cool, let's hear it."},{"startTime":169.54,"endTime":171.64,"body":"It's always fun to hear something new."},{"startTime":172.64,"endTime":174.5,"body":"- That's right."},{"startTime":174.5,"endTime":178.28,"body":"And so some of our listeners might be familiar"},{"startTime":178.28,"endTime":183.14,"body":"with the longest longitudinal study out there."},{"startTime":183.14,"endTime":186.82,"body":"And this study has been going on for over a hundred years"},{"startTime":186.82,"endTime":191.56,"body":"and it's entitled the Study of Human Happiness."},{"startTime":191.56,"endTime":194.48,"body":"Now it has, the title's shifted over the years."},{"startTime":194.48,"endTime":196.5,"body":"It started out being the Grant Study"},{"startTime":196.5,"endTime":198.26,"body":"named after a guy named Grant."},{"startTime":199.38,"endTime":203.0,"body":"But they have followed thousands of people"},{"startTime":203.0,"endTime":205.24,"body":"over multiple generations."},{"startTime":205.24,"endTime":207.8,"body":"And what's interesting with all of the data"},{"startTime":207.8,"endTime":210.04,"body":"that they have continually collected,"},{"startTime":210.04,"endTime":213.14,"body":"there has been one predictable thing"},{"startTime":213.14,"endTime":216.32,"body":"that they've been able to have discovered."},{"startTime":216.32,"endTime":221.32,"body":"And that is this, that when you have a sufficient number"},{"startTime":221.32,"endTime":224.28,"body":"of quality relationships in your life,"},{"startTime":224.28,"endTime":226.42,"body":"meaningful relationships in your life,"},{"startTime":226.42,"endTime":228.24,"body":"by the time you're 45,"},{"startTime":228.24,"endTime":233.98,"body":"you will then be by the time you're 65,"},{"startTime":233.98,"endTime":237.38,"body":"happy, successful and wealthy."},{"startTime":237.38,"endTime":240.16,"body":"- That's it, that's the secret."},{"startTime":240.16,"endTime":243.58,"body":"- That is the predictor that they can accurately say."},{"startTime":243.58,"endTime":246.34,"body":"- If you have a, so let me,"},{"startTime":246.34,"endTime":249.3,"body":"so this is data from a study that's been going on"},{"startTime":249.3,"endTime":251.56,"body":"for at least almost a hundred years."},{"startTime":251.56,"endTime":253.02,"body":"I mean, this study has been going on a long time."},{"startTime":253.02,"endTime":254.62,"body":"- Over a hundred years, correct."},{"startTime":255.98,"endTime":260.14,"body":"- As long as you have sufficient interpersonal,"},{"startTime":260.14,"endTime":262.9,"body":"a few close relationships by the time you're 45,"},{"startTime":262.9,"endTime":266.02,"body":"odds are you're going to be happy and successful"},{"startTime":266.02,"endTime":267.36,"body":"by the time you're 65."},{"startTime":267.36,"endTime":270.06,"body":"- Correct."},{"startTime":270.06,"endTime":270.88,"body":"- Did they specify how many?"},{"startTime":270.88,"endTime":274.06,"body":"- To be able to be successful and happy, absolutely."},{"startTime":274.06,"endTime":276.46,"body":"- How many is sufficient?"},{"startTime":276.46,"endTime":279.02,"body":"Like, are we talking, do you need like two or three?"},{"startTime":279.02,"endTime":281.94,"body":"Do you need like, you know, a whole tribe?"},{"startTime":281.94,"endTime":284.1,"body":"Do you need like, you know, what is it?"},{"startTime":284.7,"endTime":289.7,"body":"- Yeah, and that's actually one of the cool things"},{"startTime":289.7,"endTime":294.54,"body":"about I think how they phrase sufficient,"},{"startTime":294.54,"endTime":297.66,"body":"because it can depend for each person."},{"startTime":297.66,"endTime":301.3,"body":"And for some people, two or three or four,"},{"startTime":301.3,"endTime":302.78,"body":"totally sufficient."},{"startTime":302.78,"endTime":307.78,"body":"Others, a few more, but it's by that point of your life,"},{"startTime":307.78,"endTime":312.42,"body":"you also have a sense of how many meaningful relationships"},{"startTime":312.42,"endTime":313.9,"body":"does it for you."},{"startTime":313.9,"endTime":314.74,"body":"What does that mean?"},{"startTime":314.74,"endTime":315.7,"body":"What does that look like?"},{"startTime":315.7,"endTime":319.94,"body":"And what have you done to invest in these relationships,"},{"startTime":319.94,"endTime":323.78,"body":"both giving and taking that reciprocity component,"},{"startTime":323.78,"endTime":326.34,"body":"that building of love and trust?"},{"startTime":326.34,"endTime":330.42,"body":"It also does not clarify, nor is it needed to clarify,"},{"startTime":330.42,"endTime":332.1,"body":"is it personal, professional?"},{"startTime":332.1,"endTime":336.1,"body":"No, it's meaningful relationships"},{"startTime":336.1,"endTime":341.1,"body":"that that can help sustain you for the next 20 years"},{"startTime":341.74,"endTime":345.74,"body":"as you continue to build a sense of happiness."},{"startTime":345.74,"endTime":349.42,"body":"- It's nice to hear that there's some, you know,"},{"startTime":349.42,"endTime":353.26,"body":"adaptability to our personality style."},{"startTime":353.26,"endTime":356.46,"body":"'Cause I think there can be some listeners"},{"startTime":356.46,"endTime":358.9,"body":"and individuals who hear that and think,"},{"startTime":358.9,"endTime":361.3,"body":"I don't want to be around that many people"},{"startTime":361.3,"endTime":363.7,"body":"because they're more introverted in nature."},{"startTime":363.7,"endTime":365.98,"body":"They don't require the, you know,"},{"startTime":365.98,"endTime":369.02,"body":"when they're with others, it drains them."},{"startTime":369.02,"endTime":370.42,"body":"And then others saying, oh yeah,"},{"startTime":370.42,"endTime":372.46,"body":"I need 40, 50 people around me all the time"},{"startTime":372.46,"endTime":374.7,"body":"because I feed off of their energy."},{"startTime":374.7,"endTime":377.5,"body":"You know, I want to, they're that more extroverted nature."},{"startTime":377.5,"endTime":382.34,"body":"So the number is less important than recognizing"},{"startTime":382.34,"endTime":387.34,"body":"everybody needs some relationship that's deep and personal."},{"startTime":387.34,"endTime":391.18,"body":"Maybe it's one or two."},{"startTime":391.18,"endTime":392.5,"body":"Maybe it's eight or nine or 10."},{"startTime":392.5,"endTime":394.1,"body":"You know, that doesn't matter."},{"startTime":394.1,"endTime":396.06,"body":"So it's that assessment of, all right,"},{"startTime":396.06,"endTime":400.74,"body":"how are your personal relationships?"},{"startTime":400.74,"endTime":402.18,"body":"Your professional relationships?"},{"startTime":402.18,"endTime":403.02,"body":"How are they?"},{"startTime":403.02,"endTime":403.86,"body":"How many do you have?"},{"startTime":403.86,"endTime":405.66,"body":"And what are you doing to invest in that?"},{"startTime":405.66,"endTime":407.94,"body":"It reminds me of, you know, Susan Pinker,"},{"startTime":407.94,"endTime":409.46,"body":"that quote that we've often used"},{"startTime":409.46,"endTime":412.74,"body":"as we're talking about relationships with groups,"},{"startTime":412.74,"endTime":414.86,"body":"where she talks about how, you know,"},{"startTime":414.86,"endTime":418.82,"body":"loneliness is just as bad as your health"},{"startTime":418.82,"endTime":421.42,"body":"is like a pack a day, cigarette habit,"},{"startTime":421.42,"endTime":425.42,"body":"obesity, hypertension, those sorts of things."},{"startTime":425.42,"endTime":428.5,"body":"And even I saw a headline just the other day"},{"startTime":428.5,"endTime":433.18,"body":"was further confirming that, that we are social creatures."},{"startTime":433.18,"endTime":436.54,"body":"We need to have some sort of interaction with others."},{"startTime":436.54,"endTime":439.06,"body":"It's good for not only our mental health,"},{"startTime":439.06,"endTime":440.7,"body":"but our physical health as well."},{"startTime":440.7,"endTime":446.62,"body":"- And we can put a link to the study"},{"startTime":446.62,"endTime":447.82,"body":"in the show notes as well."},{"startTime":447.82,"endTime":451.14,"body":"And Susan Pinker, for those of you listeners"},{"startTime":451.14,"endTime":454.1,"body":"who aren't as familiar with her, look her up as well."},{"startTime":454.22,"endTime":457.06,"body":"A fantastic psychology researcher"},{"startTime":457.06,"endTime":459.34,"body":"who's been able to do really seminal work"},{"startTime":459.34,"endTime":462.82,"body":"connecting loneliness to health"},{"startTime":462.82,"endTime":466.06,"body":"and to showcase then the impact."},{"startTime":466.06,"endTime":468.58,"body":"And of course that has shown up even more"},{"startTime":468.58,"endTime":470.9,"body":"during the pandemic and so forth."},{"startTime":470.9,"endTime":473.7,"body":"Anyway, and it's such a critical part of belonging"},{"startTime":473.7,"endTime":475.66,"body":"to be able to build those quality relationships."},{"startTime":475.66,"endTime":477.1,"body":"So there you go."},{"startTime":477.1,"endTime":479.18,"body":"That's the Insight of the Week"},{"startTime":479.18,"endTime":482.38,"body":"to foster long-term relationships"},{"startTime":482.38,"endTime":484.22,"body":"and the benefits from that,"},{"startTime":484.22,"endTime":487.9,"body":"especially in the middle part of one's life."},{"startTime":487.9,"endTime":490.02,"body":"- Yeah."},{"startTime":490.02,"endTime":491.66,"body":"No, it's good to know."},{"startTime":491.66,"endTime":492.5,"body":"Good to know."},{"startTime":492.5,"endTime":494.66,"body":"So it's a great insight to share."},{"startTime":494.66,"endTime":498.9,"body":"So as we now jump to our next segment of Memory Lane."},{"startTime":498.9,"endTime":501.48,"body":"(upbeat music)"},{"startTime":501.48,"endTime":505.58,"body":"As we were talking before the show, we thought,"},{"startTime":505.58,"endTime":508.66,"body":"you know, let's use this as an opportunity"},{"startTime":508.66,"endTime":510.94,"body":"to not only share a few of our memories,"},{"startTime":510.94,"endTime":513.5,"body":"but to show some of the tools"},{"startTime":513.5,"endTime":517.3,"body":"that can help build these relationships with others."},{"startTime":517.3,"endTime":519.94,"body":"Give an example of one that we've used often"},{"startTime":519.94,"endTime":522.22,"body":"and it's called a life milestone."},{"startTime":522.22,"endTime":525.26,"body":"In which you basically just share four or five moments"},{"startTime":525.26,"endTime":527.42,"body":"in your life that help to share who you are."},{"startTime":527.42,"endTime":531.26,"body":"So we thought we could share that with you listeners."},{"startTime":531.26,"endTime":534.52,"body":"You get to know us a little bit better as people,"},{"startTime":534.52,"endTime":537.02,"body":"maybe stuff that's not necessarily found in a bio."},{"startTime":537.0,"endTime":539.0,"body":"So Daniel, you want to kick it off?"},{"startTime":542.0,"endTime":544.0,"body":"- Well, and before we do that, Peter,"},{"startTime":544.0,"endTime":546.0,"body":"let's just tell listeners how we use this."},{"startTime":546.0,"endTime":549.0,"body":"Because oftentimes it's a fantastic way"},{"startTime":549.0,"endTime":552.0,"body":"of kicking off some sort of team offsite,"},{"startTime":552.0,"endTime":554.0,"body":"some sort of team assimilation effort."},{"startTime":554.0,"endTime":558.0,"body":"Even if people have been working together for a while,"},{"startTime":558.0,"endTime":562.0,"body":"they don't necessarily know what really is in their past."},{"startTime":562.0,"endTime":564.0,"body":"What are significant moments?"},{"startTime":564.0,"endTime":566.0,"body":"And these can be personal, they can be professional."},{"startTime":566.0,"endTime":572.0,"body":"And we often will give folks a legal size sheet of paper,"},{"startTime":572.0,"endTime":575.0,"body":"have them draw a line straight down the middle,"},{"startTime":575.0,"endTime":578.0,"body":"hamburger wise, instead of hot dog."},{"startTime":578.0,"endTime":581.0,"body":"Anyway, so yes, straight down."},{"startTime":581.0,"endTime":582.0,"body":"- Is that what you call the paper?"},{"startTime":582.0,"endTime":584.0,"body":"Hot dog versus hamburger?"},{"startTime":584.0,"endTime":586.0,"body":"- Yeah, hot dog is the long way."},{"startTime":586.0,"endTime":590.0,"body":"And anyway, so yes, landscape wise."},{"startTime":590.0,"endTime":592.0,"body":"- So portrait, hot dog, landscape hamburger."},{"startTime":593.46,"endTime":595.3,"body":"- I love it."},{"startTime":595.3,"endTime":596.54,"body":"- I think, yeah, yeah."},{"startTime":596.54,"endTime":601.54,"body":"So anyway, so you draw a line down across the center of it,"},{"startTime":601.54,"endTime":605.38,"body":"and then you're able to put a few hash marks."},{"startTime":605.38,"endTime":607.62,"body":"And oftentimes we tell people,"},{"startTime":607.62,"endTime":609.7,"body":"they have to identify their professional"},{"startTime":609.7,"endTime":613.7,"body":"and or personal milestones only with images,"},{"startTime":613.7,"endTime":616.22,"body":"not any words allowed."},{"startTime":616.22,"endTime":618.98,"body":"And so of course that begs all sorts"},{"startTime":618.98,"endTime":622.86,"body":"of potential discomfort, but in a good way."},{"startTime":622.86,"endTime":626.7,"body":"So that they can illustrate what has happened in their life."},{"startTime":626.7,"endTime":627.9,"body":"And so you give them a few minutes."},{"startTime":627.9,"endTime":632.02,"body":"So yeah, I'll be happy to share some four or five milestones"},{"startTime":632.02,"endTime":635.62,"body":"in my life that have been significant."},{"startTime":635.62,"endTime":638.9,"body":"And again, powerful ways of being vulnerable"},{"startTime":638.9,"endTime":643.38,"body":"and being open to building the relationship with others."},{"startTime":643.38,"endTime":645.82,"body":"And then you can of course go after me here."},{"startTime":645.82,"endTime":646.94,"body":"So I'll dive in."},{"startTime":646.94,"endTime":651.5,"body":"So first milestone, I was raised,"},{"startTime":651.5,"endTime":653.46,"body":"as you know, Peter, of course,"},{"startTime":653.46,"endTime":656.5,"body":"I was raised in California and Oregon,"},{"startTime":656.5,"endTime":659.58,"body":"primarily 14 years in California,"},{"startTime":659.58,"endTime":661.86,"body":"in the Bay Area, in Fremont, California."},{"startTime":661.86,"endTime":665.1,"body":"And then we moved up to Lake Oswego, Oregon,"},{"startTime":665.1,"endTime":667.86,"body":"up in the Portland area, finished up high school there."},{"startTime":667.86,"endTime":672.14,"body":"Another milestone, which I don't often share,"},{"startTime":672.14,"endTime":675.86,"body":"but is significant in my life, first grade."},{"startTime":675.86,"endTime":678.14,"body":"First grade, I was really having a hard time"},{"startTime":678.14,"endTime":679.62,"body":"learning how to read."},{"startTime":679.62,"endTime":681.7,"body":"It just was not comin'."},{"startTime":681.7,"endTime":683.3,"body":"It was, and I remember distinctly,"},{"startTime":683.3,"endTime":685.06,"body":"I was always in the lowest reading group."},{"startTime":685.06,"endTime":687.02,"body":"It just was a struggle."},{"startTime":687.02,"endTime":689.3,"body":"And I remember my first grade teacher,"},{"startTime":689.3,"endTime":693.82,"body":"he went to my mom, to our mom and said,"},{"startTime":693.82,"endTime":695.5,"body":"\"Daniel has brain damage.\""},{"startTime":695.5,"endTime":697.98,"body":"\"He's will not be able to read.\""},{"startTime":697.98,"endTime":703.78,"body":"And my mom's like, \"I don't think so.\""},{"startTime":703.78,"endTime":707.62,"body":"And she helped teach me how to read."},{"startTime":707.62,"endTime":709.18,"body":"And it was one of those things,"},{"startTime":709.18,"endTime":712.18,"body":"like by the time I was in third grade,"},{"startTime":712.18,"endTime":713.94,"body":"I actually could read."},{"startTime":713.94,"endTime":718.14,"body":"And it took me a long time, a lot of work,"},{"startTime":718.14,"endTime":720.66,"body":"hats off to mom for all the work she did."},{"startTime":720.66,"endTime":723.38,"body":"And she's like, \"I don't think so.\""},{"startTime":723.38,"endTime":727.7,"body":"\"I don't have brain damage,\" which is helpful to know."},{"startTime":727.7,"endTime":730.06,"body":"So anyway, that was a significant milestone,"},{"startTime":730.06,"endTime":733.5,"body":"but it took so long to teach me how to read."},{"startTime":734.82,"endTime":738.1,"body":"Third milestone, I served a two-year church mission"},{"startTime":738.1,"endTime":742.26,"body":"up in Quebec, or Quebec for the Anglophones,"},{"startTime":742.26,"endTime":745.58,"body":"but I lived up in Quebec for two years in Canada,"},{"startTime":745.58,"endTime":749.94,"body":"learned Quebecois, and loved that part of the world."},{"startTime":749.94,"endTime":753.26,"body":"And then another milestone, shortly after my mission,"},{"startTime":753.26,"endTime":755.98,"body":"I got married to my wonderful wife, Katie,"},{"startTime":755.98,"endTime":760.98,"body":"and we will be married coming up 25 years."},{"startTime":760.98,"endTime":764.54,"body":"That's right, 25 years."},{"startTime":764.54,"endTime":766.82,"body":"Anyway, it's gone by quick."},{"startTime":766.82,"endTime":768.38,"body":"And then the last milestone I'll share"},{"startTime":768.38,"endTime":771.54,"body":"is through that process of being married 25 years,"},{"startTime":771.54,"endTime":773.46,"body":"I've had four kids."},{"startTime":773.46,"endTime":778.1,"body":"And they're, let's see, 23, 21,"},{"startTime":778.1,"endTime":781.9,"body":"well, almost 21, 18, and 12."},{"startTime":781.9,"endTime":783.22,"body":"There you go, four kids."},{"startTime":783.22,"endTime":787.82,"body":"So those are a few life milestone points for me."},{"startTime":787.82,"endTime":790.3,"body":"And listeners, you can just imagine,"},{"startTime":790.3,"endTime":792.82,"body":"as you do this with your own teams,"},{"startTime":792.82,"endTime":795.06,"body":"as you do this with others,"},{"startTime":795.06,"endTime":798.14,"body":"just having them kind of share some of these things,"},{"startTime":798.14,"endTime":800.58,"body":"and you can dive in, you learn all sorts of things."},{"startTime":800.58,"endTime":802.66,"body":"Just did it with a senior executive team"},{"startTime":802.66,"endTime":805.26,"body":"just earlier this week as well."},{"startTime":805.26,"endTime":807.9,"body":"A fantastic way of starting things off"},{"startTime":807.9,"endTime":810.7,"body":"to generate more of a relationship of trust,"},{"startTime":810.7,"endTime":813.06,"body":"which is what we want to keep chatting about now anyway."},{"startTime":813.06,"endTime":816.98,"body":"So Peter, what are some milestones for you?"},{"startTime":816.98,"endTime":818.74,"body":"- Well, thanks for sharing yours."},{"startTime":818.74,"endTime":820.46,"body":"It's fun to hear, as, you know,"},{"startTime":820.46,"endTime":822.94,"body":"obviously I joined in on many of those"},{"startTime":822.94,"endTime":825.9,"body":"and remember doing that."},{"startTime":825.9,"endTime":830.9,"body":"So obviously I was born at a young age, like you."},{"startTime":830.9,"endTime":831.78,"body":"Similar-"},{"startTime":831.78,"endTime":832.9,"body":"- But on Pung Ching."},{"startTime":832.9,"endTime":833.74,"body":"- But on Pung Ching."},{"startTime":833.74,"endTime":834.58,"body":"- That was clever, yeah."},{"startTime":834.58,"endTime":836.9,"body":"- I mean, obviously growing up in California,"},{"startTime":836.9,"endTime":839.34,"body":"it's big wheels and tangerine trees"},{"startTime":839.34,"endTime":841.82,"body":"are the memories of biking around"},{"startTime":841.82,"endTime":844.62,"body":"and just having fun doing that."},{"startTime":844.62,"endTime":846.98,"body":"And then fourth grade for me was a big moment"},{"startTime":846.98,"endTime":848.94,"body":"because my name is Peter,"},{"startTime":848.94,"endTime":851.66,"body":"but when I was a kid, my name was Peto."},{"startTime":851.66,"endTime":854.22,"body":"You know, I couldn't say my Rs."},{"startTime":854.22,"endTime":857.58,"body":"And so fourth grade, I'd get the call"},{"startTime":857.58,"endTime":859.02,"body":"from the teacher in school"},{"startTime":859.02,"endTime":861.86,"body":"to go talk with the speech therapist down"},{"startTime":861.86,"endTime":865.14,"body":"and it was the walk of shame as she would call me"},{"startTime":865.14,"endTime":866.62,"body":"and I'd walk and everybody would say,"},{"startTime":866.62,"endTime":867.46,"body":"\"There goes Peto.\""},{"startTime":867.46,"endTime":869.22,"body":"- That's terrible, Peto."},{"startTime":869.22,"endTime":870.86,"body":"- Yeah, and that's what happened,"},{"startTime":870.86,"endTime":872.3,"body":"but I had to learn, all right,"},{"startTime":872.3,"endTime":873.9,"body":"this is something I need to work on,"},{"startTime":873.9,"endTime":875.82,"body":"exercises I need to have"},{"startTime":875.82,"endTime":879.02,"body":"so that I could eventually say my name, Peter."},{"startTime":879.02,"endTime":882.78,"body":"So that was one, fourth grade, you learn that."},{"startTime":882.78,"endTime":887.82,"body":"And then as you get older,"},{"startTime":887.82,"endTime":890.78,"body":"again, I served a two-year church mission"},{"startTime":890.78,"endTime":892.38,"body":"as well in England."},{"startTime":892.38,"endTime":895.7,"body":"And the big impact for me was going"},{"startTime":895.7,"endTime":897.5,"body":"into so many different homes"},{"startTime":897.5,"endTime":899.5,"body":"and talking to so many different people,"},{"startTime":899.5,"endTime":903.26,"body":"just the observation of the wide variety"},{"startTime":903.26,"endTime":908.06,"body":"of family structures, of lifestyles, of backgrounds,"},{"startTime":908.06,"endTime":911.02,"body":"and just the ability to just find connection"},{"startTime":911.02,"endTime":914.5,"body":"and interest with people from such far walks of life."},{"startTime":914.5,"endTime":917.34,"body":"And that was key for really what drove me"},{"startTime":917.34,"endTime":918.98,"body":"to want to be a psychologist,"},{"startTime":918.98,"endTime":922.02,"body":"is to understand why do people do what they do."},{"startTime":922.02,"endTime":925.14,"body":"So then a big milestone for me was finally getting my,"},{"startTime":925.14,"endTime":927.26,"body":"earning my PhD in clinical psychology"},{"startTime":927.26,"endTime":929.14,"body":"from the University of Kansas."},{"startTime":929.14,"endTime":932.7,"body":"And that was a major event for me"},{"startTime":932.7,"endTime":934.98,"body":"to be able to kind of culminate a lot of study"},{"startTime":934.98,"endTime":938.54,"body":"and then being able to put those skills to work."},{"startTime":938.54,"endTime":940.7,"body":"Along the way, big milestone,"},{"startTime":940.7,"endTime":942.82,"body":"marrying my wife, Michelle."},{"startTime":942.82,"endTime":945.46,"body":"We're in our, what, our 23rd year of marriage."},{"startTime":945.46,"endTime":949.5,"body":"Just the best, best decision I ever made."},{"startTime":949.5,"endTime":952.42,"body":"And then like you, I have four kids as well,"},{"startTime":952.42,"endTime":954.9,"body":"but I only have boys."},{"startTime":954.9,"endTime":958.94,"body":"So it's just boys in the household, 21, 18,"},{"startTime":958.94,"endTime":960.78,"body":"and twins that are 11."},{"startTime":960.78,"endTime":964.78,"body":"So that definitely keeps things exciting"},{"startTime":964.78,"endTime":966.62,"body":"as we're moving forward."},{"startTime":966.62,"endTime":969.58,"body":"So just a little bit about my background."},{"startTime":969.58,"endTime":974.46,"body":"And as Daniel was saying, it's, you learn a lot."},{"startTime":974.46,"endTime":976.94,"body":"You get these insights."},{"startTime":976.94,"endTime":979.18,"body":"And as you do this with a group,"},{"startTime":979.18,"endTime":981.54,"body":"like I was just doing this, again, this week"},{"startTime":981.54,"endTime":982.46,"body":"with another group,"},{"startTime":982.46,"endTime":985.54,"body":"as helping to kick things off for an offsite."},{"startTime":985.54,"endTime":990.42,"body":"And our brains are wired to make connections."},{"startTime":990.42,"endTime":993.54,"body":"We're looking for those insights with each other."},{"startTime":993.54,"endTime":996.26,"body":"And if you imagine a team of seven or eight"},{"startTime":996.26,"endTime":997.94,"body":"or 10 or 12 people doing this"},{"startTime":997.94,"endTime":1000.54,"body":"and everybody just taking a couple minutes and sharing,"},{"startTime":1000.54,"endTime":1002.02,"body":"you're gonna hear of,"},{"startTime":1002.02,"endTime":1004.7,"body":"oh, you played tennis in high school?"},{"startTime":1004.7,"endTime":1007.1,"body":"Or, oh, you grew up in a military family"},{"startTime":1007.1,"endTime":1008.18,"body":"moving around a lot."},{"startTime":1008.18,"endTime":1012.3,"body":"Or, oh, you had this, you know, a grandparent who passed away"},{"startTime":1012.3,"endTime":1014.5,"body":"that was really close to you at this time."},{"startTime":1014.5,"endTime":1017.26,"body":"You know, this, you're looking for these potential"},{"startTime":1017.26,"endTime":1022.26,"body":"connections with others that just enhance our relationships."},{"startTime":1022.26,"endTime":1025.62,"body":"So it's like laying out a big buffet of options,"},{"startTime":1025.62,"endTime":1030.62,"body":"a relationship charcuterie board, in essence,"},{"startTime":1030.62,"endTime":1034.3,"body":"to be able to say, oh, we have that in common."},{"startTime":1034.3,"endTime":1043.3,"body":"- Yeah, and I like how you're suggesting"},{"startTime":1043.3,"endTime":1046.7,"body":"how our brain is continually trying to find connections."},{"startTime":1046.7,"endTime":1051.7,"body":"And what I also find is our brain also has a choice"},{"startTime":1051.7,"endTime":1053.58,"body":"that it's continually making."},{"startTime":1053.58,"endTime":1055.9,"body":"And as it's hearing information,"},{"startTime":1055.9,"endTime":1060.22,"body":"it's often then figuring out, am I curious about it?"},{"startTime":1060.22,"endTime":1062.1,"body":"Am I appreciating the information?"},{"startTime":1062.1,"endTime":1063.22,"body":"Am I learning about it?"},{"startTime":1063.22,"endTime":1065.38,"body":"Am I looking at it in a neutral fashion?"},{"startTime":1065.38,"endTime":1067.9,"body":"Is it interesting to learn?"},{"startTime":1067.9,"endTime":1070.86,"body":"Or the other choice, which is,"},{"startTime":1070.86,"endTime":1074.86,"body":"am I making a judgment about the information?"},{"startTime":1074.86,"endTime":1075.7,"body":"Is it good?"},{"startTime":1075.7,"endTime":1076.66,"body":"Is it bad?"},{"startTime":1076.66,"endTime":1077.54,"body":"Is it going to help me?"},{"startTime":1077.54,"endTime":1078.78,"body":"Is it going to hurt me?"},{"startTime":1078.78,"endTime":1080.9,"body":"Do I want to keep learning more?"},{"startTime":1080.9,"endTime":1082.9,"body":"Do I value it or not?"},{"startTime":1082.9,"endTime":1086.14,"body":"And what is so interesting as humans"},{"startTime":1086.14,"endTime":1090.34,"body":"is to be able to be more attentive and intentional"},{"startTime":1090.34,"endTime":1095.3,"body":"about the choice between curiosity and judgment."},{"startTime":1095.3,"endTime":1098.38,"body":"Because the other part of building strong relationships,"},{"startTime":1098.38,"endTime":1100.82,"body":"and this is where we want to keep talking for a while,"},{"startTime":1100.82,"endTime":1104.58,"body":"is how to foster the sense of vulnerability."},{"startTime":1105.42,"endTime":1109.1,"body":"Because being vulnerable is one of the most important parts"},{"startTime":1109.1,"endTime":1114.1,"body":"in being able to then create meaningful relationships"},{"startTime":1114.1,"endTime":1118.7,"body":"and that reciprocity that is needed in both ways."},{"startTime":1118.7,"endTime":1121.38,"body":"And it's interesting, this vulnerability notion,"},{"startTime":1121.38,"endTime":1126.74,"body":"and a way of thinking about it is sharing something"},{"startTime":1126.74,"endTime":1131.74,"body":"with somebody else that they may possibly reject or critique."},{"startTime":1134.5,"endTime":1136.18,"body":"And when you do that,"},{"startTime":1136.18,"endTime":1139.38,"body":"that is evidence that you are being vulnerable."},{"startTime":1139.38,"endTime":1142.14,"body":"Now, based upon how the other person responds"},{"startTime":1142.14,"endTime":1144.42,"body":"might impact our own decision"},{"startTime":1144.42,"endTime":1147.1,"body":"how much more vulnerable or not."},{"startTime":1147.1,"endTime":1150.7,"body":"And so it's really also important"},{"startTime":1150.7,"endTime":1152.94,"body":"for the other person to appreciate"},{"startTime":1152.94,"endTime":1155.74,"body":"and to approach it with a spirit of curiosity"},{"startTime":1155.74,"endTime":1158.86,"body":"instead of automatic judgment."},{"startTime":1158.86,"endTime":1162.78,"body":"Because that automatic judgment will often then minimize"},{"startTime":1162.78,"endTime":1164.94,"body":"or shut down potential opportunities"},{"startTime":1164.94,"endTime":1166.94,"body":"for future vulnerability."},{"startTime":1166.94,"endTime":1170.5,"body":"So like with all of the things you just shared, Peter,"},{"startTime":1170.5,"endTime":1173.5,"body":"any one of those milestone points,"},{"startTime":1173.5,"endTime":1178.3,"body":"I guess I could sit back and pity you"},{"startTime":1178.3,"endTime":1180.14,"body":"or look down upon you,"},{"startTime":1180.14,"endTime":1183.66,"body":"or I could bring you up and I can say,"},{"startTime":1183.66,"endTime":1185.02,"body":"oh, that's fantastic."},{"startTime":1185.02,"endTime":1188.22,"body":"There's all sorts of reactions and judgments,"},{"startTime":1188.22,"endTime":1191.62,"body":"or I can simply say, thank you."},{"startTime":1191.62,"endTime":1193.46,"body":"That's helpful for me to know."},{"startTime":1193.46,"endTime":1197.38,"body":"Now, let me share in kind back to you."},{"startTime":1197.38,"endTime":1200.22,"body":"And that's where this successful,"},{"startTime":1200.22,"endTime":1203.58,"body":"enduring relationship basis can often start"},{"startTime":1203.58,"endTime":1205.62,"body":"and continue to grow."},{"startTime":1205.62,"endTime":1209.9,"body":"- Yeah, such good points on how we receive"},{"startTime":1209.9,"endTime":1211.5,"body":"that information from others"},{"startTime":1211.5,"endTime":1214.82,"body":"and the mindset that we approach it from"},{"startTime":1214.82,"endTime":1216.34,"body":"and striving to view it more"},{"startTime":1216.34,"endTime":1218.7,"body":"from that perspective of curiosity,"},{"startTime":1218.7,"endTime":1220.34,"body":"as opposed to judgment."},{"startTime":1220.34,"endTime":1222.74,"body":"Because it does make a big difference."},{"startTime":1222.74,"endTime":1225.3,"body":"And as you are hearing these things and sharing it,"},{"startTime":1225.3,"endTime":1229.66,"body":"and if you're taking this tool and we suggest, try it,"},{"startTime":1229.66,"endTime":1232.14,"body":"use it with your teams."},{"startTime":1232.14,"endTime":1235.38,"body":"The key part, if you're trying to do this,"},{"startTime":1235.38,"endTime":1239.54,"body":"is you don't dictate what life milestones people choose."},{"startTime":1239.54,"endTime":1243.02,"body":"You don't force them, you don't make them do certain ones."},{"startTime":1243.02,"endTime":1246.14,"body":"It's about what people are comfortable sharing."},{"startTime":1246.14,"endTime":1248.94,"body":"So you lay it out of, okay, you've lived your life."},{"startTime":1249.82,"endTime":1254.22,"body":"You get to choose what are four or five or six events"},{"startTime":1254.22,"endTime":1256.9,"body":"that you're comfortable sharing with this group"},{"startTime":1256.9,"endTime":1260.1,"body":"that lets us learn a little bit more about you."},{"startTime":1260.1,"endTime":1263.46,"body":"We all may have those deep, dark periods in our life"},{"startTime":1263.46,"endTime":1265.46,"body":"that we might not wanna talk about."},{"startTime":1265.46,"endTime":1268.46,"body":"We might not feel comfortable sharing at this moment."},{"startTime":1268.46,"endTime":1270.7,"body":"That's fine, you don't have to share those."},{"startTime":1270.7,"endTime":1276.26,"body":"But start with something a little more shallow"},{"startTime":1276.26,"endTime":1280.38,"body":"and maybe over time, your trust in being more vulnerable"},{"startTime":1280.38,"endTime":1282.42,"body":"with these others may grow."},{"startTime":1282.42,"endTime":1288.58,"body":"- And so that's one tool."},{"startTime":1288.58,"endTime":1291.38,"body":"And so what we wanna do is keep talking about"},{"startTime":1291.38,"endTime":1293.58,"body":"what are other ways of being able to build"},{"startTime":1293.58,"endTime":1295.7,"body":"and foster effective relationships?"},{"startTime":1295.7,"endTime":1298.86,"body":"And as we talk through the willingness to be vulnerable"},{"startTime":1298.86,"endTime":1301.86,"body":"and the willingness to then respond"},{"startTime":1301.86,"endTime":1304.94,"body":"with a sense of curiosity and not judgment."},{"startTime":1304.94,"endTime":1308.3,"body":"Now, we've been kind of talking about the personal side."},{"startTime":1308.3,"endTime":1311.3,"body":"And with the blurring of the personal and the professional,"},{"startTime":1311.3,"endTime":1314.22,"body":"especially over these years, last few years"},{"startTime":1314.22,"endTime":1318.38,"body":"of introducing the virtual and hybrid workspace"},{"startTime":1318.38,"endTime":1320.26,"body":"so much more prominently,"},{"startTime":1320.26,"endTime":1324.02,"body":"this intersection of personal and professional is critical"},{"startTime":1324.02,"endTime":1328.18,"body":"as leaders are effectively able to get to know people"},{"startTime":1328.18,"endTime":1329.94,"body":"and lead effectively,"},{"startTime":1329.94,"endTime":1332.46,"body":"as well as managing their own boundaries"},{"startTime":1333.02,"endTime":1335.42,"body":"and showing up as their best self each day."},{"startTime":1335.42,"endTime":1338.66,"body":"So it's important to consider both."},{"startTime":1338.66,"endTime":1342.7,"body":"Peter, switch over to the professional side."},{"startTime":1342.7,"endTime":1345.58,"body":"What are things that can be done in a professional setting"},{"startTime":1345.58,"endTime":1347.34,"body":"or give some examples perhaps."},{"startTime":1347.34,"endTime":1349.14,"body":"What do you think about what can be done"},{"startTime":1349.14,"endTime":1351.06,"body":"on the professional side"},{"startTime":1351.06,"endTime":1353.26,"body":"to be able to then balance this critique"},{"startTime":1353.26,"endTime":1356.3,"body":"or judgment versus curiosity"},{"startTime":1356.3,"endTime":1359.06,"body":"when we gotta get stuff done?"},{"startTime":1359.06,"endTime":1360.78,"body":"How do you balance that?"},{"startTime":1360.0,"endTime":1363.0,"body":"- Oh, it is, it's thinking about here"},{"startTime":1363.0,"endTime":1366.0,"body":"we've got our team meeting and we've got our 45 minutes"},{"startTime":1366.38,"endTime":1369.14,"body":"or a half hour, maybe it's an hour, whatever it is."},{"startTime":1369.14,"endTime":1372.74,"body":"And a big agenda to get through all of it."},{"startTime":1372.74,"endTime":1377.74,"body":"Are we carving out and valuing those five minutes"},{"startTime":1377.74,"endTime":1380.3,"body":"in the beginning to get to know each other"},{"startTime":1380.3,"endTime":1381.3,"body":"a little bit better?"},{"startTime":1381.3,"endTime":1384.82,"body":"Do we find that that is helpful?"},{"startTime":1384.82,"endTime":1388.62,"body":"Are we willing to experiment and give some time to that?"},{"startTime":1388.62,"endTime":1392.7,"body":"Because I believe you will find that it does pay dividends"},{"startTime":1392.7,"endTime":1395.82,"body":"beyond the productivity of the tasks"},{"startTime":1395.82,"endTime":1397.98,"body":"that you might be able to accomplish."},{"startTime":1397.98,"endTime":1398.82,"body":"So how do you do this?"},{"startTime":1398.82,"endTime":1401.54,"body":"Yeah, maybe you don't have time every week to go on"},{"startTime":1401.54,"endTime":1403.42,"body":"and everybody share about their life."},{"startTime":1403.42,"endTime":1406.18,"body":"You're not gonna get stuff done."},{"startTime":1406.18,"endTime":1409.54,"body":"So maybe you divide it up and all right,"},{"startTime":1409.54,"endTime":1411.46,"body":"we're gonna have just a little spotlight"},{"startTime":1411.46,"endTime":1415.02,"body":"on one member of the team for a couple minutes each week."},{"startTime":1415.02,"endTime":1417.22,"body":"And maybe either one option is they can do"},{"startTime":1417.22,"endTime":1420.14,"body":"like a this is me slide, especially if it's virtual,"},{"startTime":1420.14,"endTime":1421.78,"body":"it's easier to share that way."},{"startTime":1421.78,"endTime":1423.82,"body":"Or if you're all gathered in the same conference room"},{"startTime":1423.82,"endTime":1425.58,"body":"to share up and it's just one slide"},{"startTime":1425.58,"endTime":1426.9,"body":"that may have a few pictures."},{"startTime":1426.9,"endTime":1429.26,"body":"It might highlight here's some hobbies I like to do"},{"startTime":1429.26,"endTime":1431.58,"body":"or here's a little bit about my family"},{"startTime":1431.58,"endTime":1433.94,"body":"or some friends that I like to hang out with."},{"startTime":1433.94,"endTime":1437.22,"body":"And you could keep that, you could share the personal."},{"startTime":1437.22,"endTime":1439.22,"body":"It also could just be a history"},{"startTime":1439.22,"endTime":1440.54,"body":"of their professional experience."},{"startTime":1440.54,"endTime":1442.94,"body":"Like here's some jobs I've had."},{"startTime":1442.94,"endTime":1444.26,"body":"Here was my first job."},{"startTime":1444.26,"endTime":1446.42,"body":"Here's my favorite manager."},{"startTime":1446.42,"endTime":1450.18,"body":"Here's a success I feel I wanna share"},{"startTime":1450.18,"endTime":1451.74,"body":"that I've had professionally."},{"startTime":1451.74,"endTime":1454.78,"body":"So depending on how much the team's willing to go"},{"startTime":1454.78,"endTime":1456.94,"body":"into that personal versus professional,"},{"startTime":1456.94,"endTime":1459.78,"body":"you can pivot each way."},{"startTime":1459.78,"endTime":1462.06,"body":"But just short little couple minutes spotlighting"},{"startTime":1462.06,"endTime":1465.02,"body":"and over time, you're really gonna get to know"},{"startTime":1465.02,"endTime":1466.26,"body":"your team a little bit better"},{"startTime":1466.26,"endTime":1469.94,"body":"and still obviously get done the work you gotta get done"},{"startTime":1469.94,"endTime":1470.9,"body":"'cause you can't forget that."},{"startTime":1470.9,"endTime":1472.14,"body":"So that's one idea."},{"startTime":1472.14,"endTime":1473.7,"body":"What else would you add Daniel?"},{"startTime":1475.54,"endTime":1478.58,"body":"- So I wanna jump in and say,"},{"startTime":1478.58,"endTime":1480.78,"body":"what if a listener is listening right now and saying,"},{"startTime":1480.78,"endTime":1482.42,"body":"yeah, this is all nice and stuff,"},{"startTime":1482.42,"endTime":1484.26,"body":"but it's kind of making me gag."},{"startTime":1484.26,"endTime":1488.46,"body":"I mean, how much of this stuff do you really need to do"},{"startTime":1488.46,"endTime":1489.62,"body":"and how often?"},{"startTime":1489.62,"endTime":1492.14,"body":"And to a certain degree, I completely agree"},{"startTime":1492.14,"endTime":1493.94,"body":"because this is sort of stuff"},{"startTime":1493.94,"endTime":1496.66,"body":"that does not need to be done every day."},{"startTime":1496.66,"endTime":1498.38,"body":"You know, it can be built on."},{"startTime":1498.38,"endTime":1503.86,"body":"And so I'm wondering in the course of getting work done,"},{"startTime":1503.86,"endTime":1507.74,"body":"there are ways that can then foster and build relationships"},{"startTime":1507.74,"endTime":1512.34,"body":"that are in addition to this kind of initial opening up"},{"startTime":1512.34,"endTime":1514.46,"body":"in some ways, 'cause then the opening up"},{"startTime":1514.46,"endTime":1515.7,"body":"will be able to happen."},{"startTime":1515.7,"endTime":1520.18,"body":"What I find on a regular basis as we're getting things done"},{"startTime":1520.18,"endTime":1525.1,"body":"is the ability to be able to ask deep questions."},{"startTime":1525.1,"endTime":1528.1,"body":"And when I say deep, I'm not talking about,"},{"startTime":1528.1,"endTime":1531.7,"body":"let's dive into your philosophy or religious context."},{"startTime":1531.7,"endTime":1532.74,"body":"No. - What is the meaning"},{"startTime":1532.74,"endTime":1533.94,"body":"of your life? - It's really..."},{"startTime":1533.94,"endTime":1535.46,"body":"(laughing)"},{"startTime":1535.46,"endTime":1537.66,"body":"Yeah, yeah, we're not talking about that."},{"startTime":1537.66,"endTime":1541.46,"body":"We're talking about a little deeper than the surface"},{"startTime":1541.46,"endTime":1545.9,"body":"to understand what led you to make that decision."},{"startTime":1545.9,"endTime":1548.62,"body":"What was impactful about this?"},{"startTime":1548.62,"endTime":1551.3,"body":"What did you learn from the experience?"},{"startTime":1551.3,"endTime":1553.98,"body":"What would you not do again?"},{"startTime":1553.98,"endTime":1555.78,"body":"What is a critical element"},{"startTime":1555.78,"endTime":1558.5,"body":"that you're paying attention to right now?"},{"startTime":1558.5,"endTime":1561.66,"body":"And what are three ways that you're managing this?"},{"startTime":1561.66,"endTime":1564.38,"body":"What is something that you're needing to avoid"},{"startTime":1564.38,"endTime":1566.82,"body":"or a risk that's a concern?"},{"startTime":1566.82,"endTime":1569.9,"body":"How have you reached that conclusion?"},{"startTime":1569.9,"endTime":1572.74,"body":"These are all deep questions"},{"startTime":1572.74,"endTime":1576.06,"body":"that suggest that you are invested,"},{"startTime":1576.06,"endTime":1579.3,"body":"and now it also comes with a sense of responsibility"},{"startTime":1579.3,"endTime":1581.26,"body":"that you need to pay attention"},{"startTime":1581.26,"endTime":1585.02,"body":"to what the other person says in response,"},{"startTime":1585.02,"endTime":1588.94,"body":"that you need to be present, you need to be focused."},{"startTime":1588.94,"endTime":1591.54,"body":"And when you hear them,"},{"startTime":1591.54,"endTime":1594.18,"body":"you need to repeat back something"},{"startTime":1594.18,"endTime":1596.26,"body":"to acknowledge that you heard it,"},{"startTime":1596.26,"endTime":1599.22,"body":"acknowledge that you are then doing something,"},{"startTime":1599.22,"endTime":1601.54,"body":"that you're processing, that you're considering it,"},{"startTime":1601.54,"endTime":1604.22,"body":"that it's a valuable piece of information."},{"startTime":1604.22,"endTime":1608.62,"body":"That exchange, asking of a deep question,"},{"startTime":1608.62,"endTime":1611.22,"body":"being able to be present and attentive"},{"startTime":1611.22,"endTime":1614.62,"body":"and making sure that you are hearing the other person."},{"startTime":1615.46,"endTime":1619.18,"body":"If you're able to do that in a consistent way,"},{"startTime":1619.18,"endTime":1621.5,"body":"that is the foundation"},{"startTime":1621.5,"endTime":1626.26,"body":"for fantastic future strong relationships"},{"startTime":1626.26,"endTime":1629.26,"body":"at any level, especially in the professional,"},{"startTime":1629.26,"endTime":1630.94,"body":"but as well in the personal."},{"startTime":1630.94,"endTime":1634.86,"body":"- 'Cause fundamental to what you're suggesting"},{"startTime":1634.86,"endTime":1638.86,"body":"is that you care about that person."},{"startTime":1638.86,"endTime":1640.5,"body":"You care about their life."},{"startTime":1640.5,"endTime":1642.06,"body":"You care about what their thoughts,"},{"startTime":1642.06,"endTime":1644.46,"body":"you care about what they're experiencing."},{"startTime":1644.46,"endTime":1648.9,"body":"And when you ask those deeper questions and listen,"},{"startTime":1648.9,"endTime":1650.78,"body":"it demonstrates that."},{"startTime":1650.78,"endTime":1654.54,"body":"It's not just, I'm asking this question to check the box"},{"startTime":1654.54,"endTime":1657.58,"body":"so that then we can get to what we really need to do."},{"startTime":1657.58,"endTime":1659.94,"body":"So our intention behind it matters."},{"startTime":1659.94,"endTime":1665.3,"body":"Now, the time in which we spend on that can vary."},{"startTime":1665.3,"endTime":1668.86,"body":"And it varies by team dynamic, by personality,"},{"startTime":1668.86,"endTime":1670.78,"body":"by what others need."},{"startTime":1670.78,"endTime":1672.38,"body":"Others, it can be quite quick."},{"startTime":1672.38,"endTime":1674.14,"body":"Sometime, yeah, maybe they're going to want to dive"},{"startTime":1674.14,"endTime":1676.1,"body":"into a deeper conversation."},{"startTime":1676.1,"endTime":1677.14,"body":"And if you start that,"},{"startTime":1677.14,"endTime":1678.62,"body":"but there's not the time to finish it,"},{"startTime":1678.62,"endTime":1680.66,"body":"then show the interest to say,"},{"startTime":1680.66,"endTime":1682.9,"body":"hey, I want to hear more about this."},{"startTime":1682.9,"endTime":1685.06,"body":"This is really interesting."},{"startTime":1685.06,"endTime":1686.46,"body":"Let's go grab a cup of coffee,"},{"startTime":1686.46,"endTime":1689.5,"body":"or can we meet for lunch and continue this conversation?"},{"startTime":1689.5,"endTime":1695.26,"body":"So I think it's the intention behind the questions"},{"startTime":1695.26,"endTime":1698.06,"body":"and recognizing the people on your team"},{"startTime":1698.06,"endTime":1703.06,"body":"are not just tools for your productivity and efficiency."},{"startTime":1703.26,"endTime":1707.9,"body":"They're other humans who have lives and needs,"},{"startTime":1707.9,"endTime":1712.1,"body":"and your life can be enhanced as you get to know them."},{"startTime":1712.1,"endTime":1719.98,"body":"You know, you're reminding me of a boss I had many years ago"},{"startTime":1719.98,"endTime":1724.26,"body":"and she was one of the best bosses I've ever had."},{"startTime":1724.26,"endTime":1727.02,"body":"And one of the things she did really well"},{"startTime":1727.02,"endTime":1729.38,"body":"was she would listen."},{"startTime":1729.38,"endTime":1733.98,"body":"She would ask really smart, intelligent, deep questions"},{"startTime":1733.98,"endTime":1734.94,"body":"and shut up."},{"startTime":1734.94,"endTime":1738.74,"body":"And she would let me talk,"},{"startTime":1738.74,"endTime":1741.74,"body":"and she would let me dive into my concerns"},{"startTime":1741.74,"endTime":1745.1,"body":"or my recommendations or my solutions,"},{"startTime":1745.1,"endTime":1747.98,"body":"and she would be very thoughtful as she would listen."},{"startTime":1747.98,"endTime":1751.38,"body":"And I would bet, Peter,"},{"startTime":1751.38,"endTime":1754.58,"body":"if you and I thought of people who we've met"},{"startTime":1754.58,"endTime":1757.1,"body":"and really connected with over the years,"},{"startTime":1757.1,"endTime":1759.66,"body":"and all listeners as you're hearing this,"},{"startTime":1759.66,"endTime":1762.02,"body":"do this thought exercise as well,"},{"startTime":1762.02,"endTime":1765.22,"body":"who have you really connected with over the years?"},{"startTime":1765.22,"endTime":1767.3,"body":"And I would bet anything"},{"startTime":1767.3,"endTime":1770.26,"body":"that they have exhibited the ability"},{"startTime":1770.26,"endTime":1772.62,"body":"to ask really good questions,"},{"startTime":1772.62,"endTime":1775.5,"body":"as well as the ability to listen,"},{"startTime":1775.5,"endTime":1779.5,"body":"to shut up, to be present, to be focused."},{"startTime":1779.5,"endTime":1782.54,"body":"And you know that they are with you."},{"startTime":1782.54,"endTime":1784.94,"body":"And it's that beautiful connection"},{"startTime":1784.94,"endTime":1788.3,"body":"that then fosters these relationships."},{"startTime":1788.3,"endTime":1789.7,"body":"And it goes a little bit farther"},{"startTime":1789.7,"endTime":1794.18,"body":"than simply a strategic, transactional type of relationship"},{"startTime":1794.18,"endTime":1796.66,"body":"that I need you and you need me, okay, fine."},{"startTime":1796.66,"endTime":1798.02,"body":"And we get it done."},{"startTime":1798.02,"endTime":1799.98,"body":"That's one level."},{"startTime":1799.98,"endTime":1802.1,"body":"Those can be helpful,"},{"startTime":1802.1,"endTime":1804.54,"body":"and over time, they can then foster"},{"startTime":1804.54,"endTime":1807.1,"body":"into something deeper, perhaps."},{"startTime":1807.1,"endTime":1811.42,"body":"However, building those stronger relationships"},{"startTime":1811.42,"endTime":1814.66,"body":"often are getting at that deeper aspect."},{"startTime":1814.66,"endTime":1816.42,"body":"And it takes some effort,"},{"startTime":1816.42,"endTime":1818.42,"body":"especially when we're all going 100 miles an hour"},{"startTime":1818.42,"endTime":1821.14,"body":"with emails and Zoom calls or team calls,"},{"startTime":1821.14,"endTime":1824.5,"body":"and we're needing to make judgments all the time."},{"startTime":1824.5,"endTime":1827.34,"body":"But to pause and to really appreciate"},{"startTime":1827.34,"endTime":1829.18,"body":"and listen and learn."},{"startTime":1829.18,"endTime":1830.18,"body":"- Yeah."},{"startTime":1830.18,"endTime":1831.82,"body":"Oh, it's well put."},{"startTime":1831.82,"endTime":1835.38,"body":"So we've been talking about initially a tool"},{"startTime":1835.38,"endTime":1837.78,"body":"or a technique to help build relationships,"},{"startTime":1837.78,"endTime":1841.54,"body":"sharing a life milestone exercise is one."},{"startTime":1841.54,"endTime":1842.74,"body":"We've talked about the need"},{"startTime":1842.74,"endTime":1844.86,"body":"to approach our relationships"},{"startTime":1844.86,"endTime":1847.22,"body":"from a perspective of curiosity,"},{"startTime":1847.22,"endTime":1850.94,"body":"trying to suspend judgment as much as we can."},{"startTime":1850.94,"endTime":1853.18,"body":"Being able to look at in the workplace,"},{"startTime":1853.18,"endTime":1855.94,"body":"recognizing that there is a need for it,"},{"startTime":1855.94,"endTime":1858.62,"body":"and that that need is going to be variable"},{"startTime":1858.62,"endTime":1861.06,"body":"based on the personalities of your team,"},{"startTime":1861.06,"endTime":1863.66,"body":"how far along you are, are you newly formed?"},{"startTime":1863.66,"endTime":1865.78,"body":"Have you been working together for a long time?"},{"startTime":1865.78,"endTime":1869.34,"body":"But recognizing you have to spend a little time"},{"startTime":1869.34,"endTime":1871.74,"body":"with the interpersonal development."},{"startTime":1871.74,"endTime":1876.74,"body":"And a key way to do that is to ask deep questions"},{"startTime":1876.74,"endTime":1882.58,"body":"and focus and actively listen to what is being said."},{"startTime":1882.58,"endTime":1885.78,"body":"Truly listen to do it."},{"startTime":1885.78,"endTime":1887.34,"body":"All really good tips."},{"startTime":1887.34,"endTime":1890.38,"body":"As we talk about this further,"},{"startTime":1890.38,"endTime":1892.86,"body":"let's just share a couple other tools"},{"startTime":1892.86,"endTime":1896.62,"body":"and ideas and ways in which we can build relationships"},{"startTime":1896.62,"endTime":1897.7,"body":"with others."},{"startTime":1897.7,"endTime":1901.26,"body":"Now, obviously one is having these one-on-one interactions."},{"startTime":1901.26,"endTime":1904.5,"body":"You know, when it's outside of a team or a group setting,"},{"startTime":1904.5,"endTime":1908.06,"body":"you know, if it's a manager, employee situation,"},{"startTime":1908.06,"endTime":1910.7,"body":"ask them, you know, a little bit about lives."},{"startTime":1910.7,"endTime":1911.7,"body":"You know, share both."},{"startTime":1911.7,"endTime":1912.62,"body":"If you're the manager,"},{"startTime":1912.62,"endTime":1915.42,"body":"share a little bit about yours and so forth."},{"startTime":1915.42,"endTime":1917.34,"body":"So those one-on-ones."},{"startTime":1917.34,"endTime":1921.58,"body":"What other ways in which we can build these relationships?"},{"startTime":1921.58,"endTime":1923.78,"body":"Any other suggestions, tips, tools, Daniel?"},{"startTime":1923.78,"endTime":1927.22,"body":"- Yeah, the other thing I was going to mention"},{"startTime":1927.22,"endTime":1929.46,"body":"is managing our reactions."},{"startTime":1930.62,"endTime":1935.62,"body":"So often the reactions that we have will then help foster"},{"startTime":1935.62,"endTime":1939.3,"body":"how the other person will respond."},{"startTime":1939.3,"endTime":1943.58,"body":"And on that one hand, it's kind of a duh, sure."},{"startTime":1943.58,"endTime":1946.46,"body":"However, it can be incredibly hard,"},{"startTime":1946.46,"endTime":1949.5,"body":"especially when it's a stressful situation,"},{"startTime":1949.5,"endTime":1951.7,"body":"there's conflict in some way,"},{"startTime":1951.7,"endTime":1954.02,"body":"we have been triggered perhaps,"},{"startTime":1954.02,"endTime":1959.02,"body":"and how we react is going to create that environment or not"},{"startTime":1959.78,"endTime":1963.06,"body":"where we're able to then connect, not only as humans,"},{"startTime":1963.06,"endTime":1965.26,"body":"but also to be able to get things done."},{"startTime":1965.26,"endTime":1969.98,"body":"And so a handy rule of thumb is to be able to stop"},{"startTime":1969.98,"endTime":1974.3,"body":"when before you react and before you want to say something"},{"startTime":1974.3,"endTime":1977.06,"body":"and say a few questions to yourself."},{"startTime":1977.06,"endTime":1980.34,"body":"One, do I need to say this?"},{"startTime":1980.34,"endTime":1983.02,"body":"There might be a situation"},{"startTime":1983.02,"endTime":1985.58,"body":"and you want it before you say something."},{"startTime":1985.58,"endTime":1987.54,"body":"You might be thinking of something"},{"startTime":1987.54,"endTime":1988.98,"body":"and maybe it's a little charged"},{"startTime":1988.98,"endTime":1990.22,"body":"and may not whatever it is,"},{"startTime":1990.22,"endTime":1992.18,"body":"and you want to pause and ask yourself,"},{"startTime":1992.18,"endTime":1993.66,"body":"do I need to say this?"},{"startTime":1993.66,"endTime":1999.82,"body":"The next question, can this be said by someone else?"},{"startTime":1999.82,"endTime":2003.14,"body":"Because maybe you're not the right messenger,"},{"startTime":2003.14,"endTime":2005.94,"body":"maybe you're not the best person and that's okay."},{"startTime":2005.94,"endTime":2009.38,"body":"Who else should be able to say that or could,"},{"startTime":2009.38,"endTime":2010.3,"body":"and it would be better."},{"startTime":2010.3,"endTime":2014.42,"body":"And the third question is, does this need to be said now?"},{"startTime":2014.42,"endTime":2018.14,"body":"Because so often the timing,"},{"startTime":2018.14,"endTime":2020.42,"body":"the timing may not be right."},{"startTime":2020.42,"endTime":2023.86,"body":"And frankly, maybe sometimes what we want to say"},{"startTime":2023.86,"endTime":2026.66,"body":"in the moment is something we should never"},{"startTime":2026.66,"endTime":2028.62,"body":"end up saying anyway."},{"startTime":2028.62,"endTime":2030.02,"body":"It's not helpful."},{"startTime":2030.02,"endTime":2031.74,"body":"It's so emotionally charged."},{"startTime":2031.74,"endTime":2033.9,"body":"It's not considerate of the other person."},{"startTime":2033.9,"endTime":2035.86,"body":"It's not considerate of us."},{"startTime":2035.86,"endTime":2038.1,"body":"It's not showing up as our best self."},{"startTime":2038.1,"endTime":2043.1,"body":"So this little self-check process, should I say this?"},{"startTime":2043.1,"endTime":2045.18,"body":"Should somebody else say it?"},{"startTime":2045.18,"endTime":2048.34,"body":"Or should I not even say it at all?"},{"startTime":2048.34,"endTime":2051.66,"body":"Such a powerful way to be able to keep in mind"},{"startTime":2051.66,"endTime":2053.82,"body":"as we're fostering effective"},{"startTime":2053.82,"endTime":2057.62,"body":"and building effective relationships with others."},{"startTime":2057.62,"endTime":2061.02,"body":"- Oh, such good advice for us to pay attention to"},{"startTime":2061.02,"endTime":2065.38,"body":"so that we do not inadvertently damage the relationships"},{"startTime":2065.38,"endTime":2068.34,"body":"that we are trying to build."},{"startTime":2068.34,"endTime":2072.18,"body":"Because relationships, there's, in essence,"},{"startTime":2072.18,"endTime":2074.86,"body":"you could use the analogy of an account,"},{"startTime":2074.86,"endTime":2077.06,"body":"you know, with credits and debits."},{"startTime":2077.06,"endTime":2079.9,"body":"With every relationship, we make deposits"},{"startTime":2079.9,"endTime":2083.62,"body":"into that trust account by the actions we take,"},{"startTime":2083.62,"endTime":2087.34,"body":"the things we say, the interest we show and we display."},{"startTime":2087.34,"endTime":2089.74,"body":"We make deposits into that."},{"startTime":2089.74,"endTime":2093.7,"body":"When we do behaviors that are not going to be engaging,"},{"startTime":2093.7,"endTime":2096.58,"body":"they're not supportive, they're critical,"},{"startTime":2096.58,"endTime":2099.42,"body":"we're making deposits out of that account"},{"startTime":2099.42,"endTime":2100.54,"body":"on that relationship."},{"startTime":2100.54,"endTime":2104.1,"body":"And it's always monitoring that and looking at it."},{"startTime":2104.1,"endTime":2108.18,"body":"One individual that I worked with in the past,"},{"startTime":2108.18,"endTime":2111.82,"body":"and I've always respected the fact that he does this,"},{"startTime":2111.82,"endTime":2114.82,"body":"is he'll ask you this question about your life"},{"startTime":2114.82,"endTime":2115.66,"body":"and he'll listen."},{"startTime":2115.66,"endTime":2118.22,"body":"And he looks deeply into your eyes."},{"startTime":2118.22,"endTime":2122.46,"body":"You know, it's like he just, you know he is there,"},{"startTime":2122.46,"endTime":2124.98,"body":"like paying attention completely."},{"startTime":2124.98,"endTime":2128.14,"body":"But then it's not only for that conversation,"},{"startTime":2128.14,"endTime":2132.7,"body":"you'll interact with him a week or two or a month later,"},{"startTime":2132.7,"endTime":2134.74,"body":"and guess what he'll do?"},{"startTime":2134.74,"endTime":2138.62,"body":"He'll ask you about that conversation you just had,"},{"startTime":2138.62,"endTime":2141.7,"body":"or you shared about, you know, a family member was sick,"},{"startTime":2141.7,"endTime":2145.26,"body":"or you happen to be going on this vacation or whatever it is."},{"startTime":2145.26,"endTime":2148.74,"body":"He remembers and asks about it."},{"startTime":2148.74,"endTime":2152.34,"body":"And the power of that interaction of the follow-up,"},{"startTime":2152.34,"endTime":2154.62,"body":"it's like, wow, not only were you paying attention to me"},{"startTime":2154.62,"endTime":2156.82,"body":"while we had that conversation,"},{"startTime":2156.82,"endTime":2159.46,"body":"but you've now been thinking about 18 million other things"},{"startTime":2159.46,"endTime":2161.5,"body":"in the time since."},{"startTime":2161.5,"endTime":2164.7,"body":"But yet you recalled this and cared enough"},{"startTime":2164.7,"endTime":2167.14,"body":"to ask me how it was going."},{"startTime":2167.14,"endTime":2169.18,"body":"Oh, that's powerful."},{"startTime":2169.18,"endTime":2170.26,"body":"That really is."},{"startTime":2170.26,"endTime":2174.42,"body":"- Oh, that's great."},{"startTime":2174.42,"endTime":2175.98,"body":"Okay, Peter, Lightning Round."},{"startTime":2175.98,"endTime":2176.82,"body":"You ready? - Sure."},{"startTime":2176.0,"endTime":2180.0,"body":"(upbeat music)"},{"startTime":2180.0,"endTime":2182.0,"body":"- Here's the question."},{"startTime":2182.24,"endTime":2184.9,"body":"So if you're a manager,"},{"startTime":2184.9,"endTime":2188.26,"body":"what's the one thing you should do"},{"startTime":2188.26,"endTime":2191.74,"body":"to build a great relationship with members of your team?"},{"startTime":2191.74,"endTime":2193.06,"body":"What would you say?"},{"startTime":2193.06,"endTime":2195.22,"body":"- The one thing for a manager to do"},{"startTime":2195.22,"endTime":2198.18,"body":"to build great relationships with their team"},{"startTime":2198.18,"endTime":2202.5,"body":"is to make sure you have time to ask them about their life."},{"startTime":2202.5,"endTime":2207.34,"body":"Ask those questions and probe."},{"startTime":2207.34,"endTime":2209.34,"body":"Probe probably isn't the best word,"},{"startTime":2209.34,"endTime":2214.34,"body":"but ask questions at the depth where they are comfortable."},{"startTime":2214.34,"endTime":2216.42,"body":"So start off more superficial."},{"startTime":2216.42,"endTime":2219.98,"body":"And as time goes on and they're comfortable sharing more,"},{"startTime":2219.98,"endTime":2223.02,"body":"it's where you ask more open-ended questions"},{"startTime":2223.02,"endTime":2224.66,"body":"so that it doesn't put them on the spot,"},{"startTime":2224.66,"endTime":2225.82,"body":"they get defensive."},{"startTime":2225.82,"endTime":2227.82,"body":"But take that time one-on-one"},{"startTime":2227.82,"endTime":2228.82,"body":"as you're meeting with them"},{"startTime":2228.82,"endTime":2230.26,"body":"and talking about their performance,"},{"startTime":2230.26,"endTime":2232.74,"body":"development goals, and other things."},{"startTime":2232.74,"endTime":2234.16,"body":"Learn about their life."},{"startTime":2234.16,"endTime":2237.46,"body":"Because as they know you care,"},{"startTime":2237.46,"endTime":2239.66,"body":"then here's the real kicker."},{"startTime":2239.66,"endTime":2241.22,"body":"They're actually going to be more willing"},{"startTime":2241.22,"endTime":2245.08,"body":"to share their needs and when they make mistakes."},{"startTime":2246.08,"endTime":2249.44,"body":"Because they are feeling like they can trust you."},{"startTime":2249.44,"endTime":2252.6,"body":"So that's a powerful part of taking the time"},{"startTime":2252.6,"endTime":2254.52,"body":"to really ask about their life."},{"startTime":2254.52,"endTime":2258.48,"body":"- Yeah, it's a good one,"},{"startTime":2258.48,"endTime":2261.2,"body":"especially to create that environment of trust,"},{"startTime":2261.2,"endTime":2262.68,"body":"which ultimately is at the foundation."},{"startTime":2262.68,"endTime":2264.2,"body":"- Yeah, that's huge."},{"startTime":2264.2,"endTime":2266.4,"body":"So Daniel, what are recommendations"},{"startTime":2266.4,"endTime":2270.2,"body":"of how to build relationships in the workplace"},{"startTime":2270.2,"endTime":2272.12,"body":"from a remote setting?"},{"startTime":2272.72,"endTime":2274.36,"body":"Where you don't have the luxury"},{"startTime":2274.36,"endTime":2276.16,"body":"of the water cooler conversation"},{"startTime":2276.16,"endTime":2277.8,"body":"or seeing people every day."},{"startTime":2277.8,"endTime":2283.28,"body":"- Yeah, and that's a good question."},{"startTime":2283.28,"endTime":2286.48,"body":"And the main focus to manage effectively"},{"startTime":2286.48,"endTime":2289.2,"body":"and build effective relationships in a remote setting"},{"startTime":2289.2,"endTime":2291.2,"body":"is being intentional."},{"startTime":2291.2,"endTime":2296.9,"body":"Whenever you're in a remote or hybrid situation,"},{"startTime":2296.9,"endTime":2301.32,"body":"it has to be intentional because it's too often forgotten."},{"startTime":2301.32,"endTime":2303.04,"body":"It slips by the wayside."},{"startTime":2303.04,"endTime":2305.22,"body":"You become really transactional"},{"startTime":2305.22,"endTime":2308.16,"body":"because you can get on a Teams call or a Zoom call"},{"startTime":2308.16,"endTime":2311.16,"body":"or a WebEx call and then you're off and it's gone."},{"startTime":2311.16,"endTime":2312.64,"body":"You need to be intentional"},{"startTime":2312.64,"endTime":2317.06,"body":"about finding opportunities before a meeting."},{"startTime":2317.06,"endTime":2318.52,"body":"As you're just starting a meeting,"},{"startTime":2318.52,"endTime":2320.98,"body":"afterwards, picking up the phone."},{"startTime":2320.98,"endTime":2325.96,"body":"To be able to spend time asking how people are doing,"},{"startTime":2325.96,"endTime":2327.94,"body":"what concerns, what challenges,"},{"startTime":2327.94,"endTime":2329.98,"body":"how they're overcoming problems,"},{"startTime":2329.98,"endTime":2333.62,"body":"and to listen to them and to be intentional about it."},{"startTime":2333.62,"endTime":2334.7,"body":"And whether that means"},{"startTime":2334.7,"endTime":2336.18,"body":"actually going through your calendar"},{"startTime":2336.18,"endTime":2339.02,"body":"and blocking off times, five minutes here, 10 minutes here,"},{"startTime":2339.02,"endTime":2341.46,"body":"and making sure everybody on your team"},{"startTime":2341.46,"endTime":2346.06,"body":"is getting time and attention, FaceTime, phone time,"},{"startTime":2346.06,"endTime":2348.7,"body":"Teams time, whatever it might be"},{"startTime":2348.7,"endTime":2350.48,"body":"so that you can have that time"},{"startTime":2350.48,"endTime":2354.26,"body":"that's possibly a little unstructured, more ad hoc."},{"startTime":2354.26,"endTime":2357.14,"body":"And that's critical in managing a more hybrid"},{"startTime":2357.14,"endTime":2358.46,"body":"or remote situation,"},{"startTime":2358.46,"endTime":2362.38,"body":"to be intentional about the conversations that you have."},{"startTime":2362.38,"endTime":2366.26,"body":"'Cause otherwise it's easy to forget that"},{"startTime":2366.26,"endTime":2369.62,"body":"and forget people in some ways."},{"startTime":2369.62,"endTime":2371.38,"body":"- Oh, that's great advice."},{"startTime":2371.38,"endTime":2372.22,"body":"Great advice."},{"startTime":2372.22,"endTime":2373.38,"body":"And we've spent time talking about"},{"startTime":2373.38,"endTime":2374.78,"body":"how we build these relationships"},{"startTime":2374.78,"endTime":2378.0,"body":"with members of our teams and others we're working with."},{"startTime":2378.0,"endTime":2380.14,"body":"Let me share one other tip that a leader"},{"startTime":2380.14,"endTime":2382.98,"body":"that I've worked with for the past several years"},{"startTime":2382.98,"endTime":2385.22,"body":"shared that I love."},{"startTime":2385.22,"endTime":2390.22,"body":"She has had a goal to meet five people every month,"},{"startTime":2390.22,"endTime":2392.64,"body":"five new people every month."},{"startTime":2392.64,"endTime":2395.76,"body":"And she's done this for many, many years."},{"startTime":2395.76,"endTime":2398.48,"body":"And you think about the impact that has"},{"startTime":2398.48,"endTime":2402.66,"body":"on expanding the relationship she has, her network."},{"startTime":2402.66,"endTime":2407.44,"body":"It's just going out of her way to get to know others."},{"startTime":2407.44,"endTime":2412.12,"body":"And I thought that's a very tangible, measurable goal"},{"startTime":2412.12,"endTime":2414.34,"body":"to build those relationships."},{"startTime":2414.34,"endTime":2416.82,"body":"So you can have that goal of breadth"},{"startTime":2416.82,"endTime":2420.74,"body":"to be able to expand who you know at work or wherever."},{"startTime":2420.74,"endTime":2423.06,"body":"And then you can also have that goal of depth"},{"startTime":2423.06,"endTime":2424.46,"body":"within your teams."},{"startTime":2424.46,"endTime":2427.46,"body":"And I think it's appropriate to look at it from both angles."},{"startTime":2427.46,"endTime":2429.94,"body":"- Yeah."},{"startTime":2429.94,"endTime":2433.08,"body":"And it's a measurable thing to be able to do,"},{"startTime":2433.08,"endTime":2434.54,"body":"to be able to set out."},{"startTime":2434.54,"endTime":2439.22,"body":"Okay, Peter, it's been another great episode."},{"startTime":2439.22,"endTime":2440.74,"body":"Fantastic."},{"startTime":2440.74,"endTime":2442.5,"body":"Thank you listeners for joining us"},{"startTime":2442.5,"endTime":2444.98,"body":"as we're all striving to build quality,"},{"startTime":2444.98,"endTime":2447.18,"body":"sustainable relationships,"},{"startTime":2447.18,"endTime":2449.74,"body":"both on the personal and how it works"},{"startTime":2449.74,"endTime":2452.02,"body":"while on the professional side."},{"startTime":2452.02,"endTime":2453.7,"body":"Thanks for joining us for another episode"},{"startTime":2453.7,"endTime":2456.02,"body":"of Leadership Growth Podcast."},{"startTime":2456.02,"endTime":2459.14,"body":"Please like and subscribe for future episodes"},{"startTime":2459.14,"endTime":2461.74,"body":"and best of luck as you continue to build"},{"startTime":2461.74,"endTime":2464.94,"body":"your leadership capability each day."},{"startTime":2464.94,"endTime":2465.78,"body":"All the best."},{"startTime":2465.78,"endTime":2466.82,"body":"Take care, everyone."},{"startTime":2466.82,"endTime":2468.26,"body":"If you liked this episode,"},{"startTime":2468.26,"endTime":2471.3,"body":"please share it with a friend or colleague or better yet,"},{"startTime":2471.3,"endTime":2474.62,"body":"leave a review to help other listeners find our show."},{"startTime":2474.62,"endTime":2478.18,"body":"And remember to subscribe so you never miss an episode."},{"startTime":2478.18,"endTime":2480.32,"body":"For more great content or to learn more about"},{"startTime":2480.32,"endTime":2482.74,"body":"how Stewart Leadership can help you grow your ability"},{"startTime":2482.74,"endTime":2486.66,"body":"to lead effectively, please visit stewartleadership.com."}]}